Communication Networks in Organizations.

Presented by:
   

Afifa Mujahid (3943) Huda yaqoob (3933) Ayesha Rehman (3935) Rabia Afzal (3944)

Communication networks in organizations

Layout:
   

Communication Network Role of communication in organization Organizational structure Formal
Downward Communication  Upward Communication  Horizontal Communication Centralized Networks  Media used Decentralized Networks Media used 

Communication networks in organizations

Cont…
  

Network performance Gatekeepers Informal Grapevine Media used Conclusion

Communication networks in organizations

Communication Network
Communication Network is the regular pattern, system or structure, designed or built up along hierarchical or person to person relationship through which information flows in an organization. It has regularity in its pattern or structure. CN can be Formal and Informal.
Communication networks in organizations

The Role of Communication in Organizations
Key purposes:  Direct action: to get others to behave in desired fashion  Achieve coordinated action  Systematic sharing of information + Interpersonal side with the focus on interpersonal relations between people
Communication networks in organizations

Cont...
 Properly managing communication processes is central to organizational functioning.

Organizational Structure: Directing the Flow of Messages
Organizational structure:  The formally prescribed pattern of interrelationships existing between the various units of an organization  Dictating who may and may not communicate with whom  Abstract construction  Depicted in Organizational Charts
Communication networks in organizations

Types of communication networks

Formal communication network
 

Centralized Decentralized

Informal communication network

Communication networks in organizations

Formal Communication

The process of sharing official information with others who need to know it, according to the prescribed patterns depicted in an organization chart.

Communication networks in organizations

Formal Communication

Downward Communication:
 

Instructions, directions, orders Feedback Data required to complete projects Status reports Suggestions for improvement, new ideas Coordination of cooperation

Upward Communication:
  

Horizontal Communication:

Communication networks in organizations

Formal Communication
President

Instructions and directives

Information

Vice President

Vice President

Manager

Manager

Manager

Manager

Efforts at coordination
Communication networks in organizations

Centralized Networks

One central person Unequal access to information Central person is at the “crossroads” of the information flow

Communication networks in organizations

Communication Structures Centralized
A B D E C

Y

Communication networks in organizations

Communication Structures Centralized
B

C

A

D

E

Wheel

Communication networks in organizations

Communication Structures Centralized
A B C D

Chain

E

Communication networks in organizations

Decentralized Networks

Information can flow freely No central person All members play an equal role in the transmittal of information

Communication networks in organizations

Communication Structures Decentralized

Circle

Communication networks in organizations

Communication Structures Decentralized

Comcon

Communication networks in organizations

Communication Networks

Formal and Informal Channels of Communication

Network Performance

Formal and Informal Channels of Communication

11/18/2003

Gatekeepers

Formal and Informal Channels of Communication

11/18/2003

Formal Media
       

Company newsletters Employee handbooks Company magazines Formal meetings Flyers and bulletins Memos Faxes All-employees mailings

Communication networks in organizations

Informal Communication
Information shared without any formally imposed obligations or restrictions If an organization’s formal communication represents its skeleton, its informal communication constitutes its central nervous system

Communication networks in organizations

Informal Communication Structures

Deviation from the planned communication structure
 

Direction of the flow of information Leaving out people in the communication line Integrating people into the communication line

Communication networks in organizations

Informal Networks E
K Y F D C B A Chain C B A Gossip E D F G H J K I G

C H I B D J A X J B

I D

Probability C Cluster A F

Communication networks in organizations

“Grapevine“
1. 2.

3.

a secret means of spreading or receiving information the informal transmission of (unofficial) information, gossip or rumor from personto-person -> "to hear about s.th. through the grapevine" a rumor: unfounded report; hearsay

Communication networks in organizations

Cont…

Eng. “Grapevine“  An organization’s informal channels of communication, based mainly on friendship or acquaintance  Origin: American civil war [grapevine telegraphs]

Communication networks in organizations

Informal Media
    

Face-to-face discussions Telephone Voice messaging (voice mail) E-mail Instant messaging (chat)

Communication networks in organizations

Conclusion

Without effective communication networks the organization cannot work effectively.

Communication networks in organizations

Communication networks in organizations

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