Six Sigma

Green Belt

Defining the Process

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-4

-2

Process Thinking

Process

Six Sigma
Green Belt

Results

Process Components

Inputs

Process

Six Sigma
Green Belt

Outputs

Materials
Methods
Equipment
Environment
People

Six Sigma
Green Belt

SIPOC Manufacturing Process

Suppliers
Raw Material

Inputs

Process

Web

W+D

Machinery

Settings

HVAC

Environment

Union

Outputs
Sanitary Napkin

Customers
Consumer

R&D

Apply
Position
Adhesive
(PA) to a
Sanitary
Napkin web

QA

Personnel

Process Steps
Channel
Channel
Product
Product
Web
Web

Laminate
Laminate
Barrier
Barrier
to
toWeb
Web

Apply PA
adhesive to
R. Paper

Transfer
TransferPA
PA
Adhesive
Adhesive to
to
Barrier
Barrier

Final
Final
pressure
pressure
roll
roll

Six Sigma
Green Belt

SIPOC Business Process

Suppliers

Inputs

Process

Outputs

Customers

Educational experts
& authorities

Educational information,
supports & endorsement

Market research
companies

Purchase & usage

behaviors

Media

Airtime & press spaces

Suppliers & event

agencies

Inputs for educational

programs

Media strategies

Inputs for informative

programs

Sales force

Input for retail drugstores

promotional programs

Sales force

Customer profiles

Medicine supply, margin,

Retail drugstores
information, educational &
promotional programs, POS
materials
Wholesalers

Scientific database

Clinical papers & scientific

information

Information, scientific
events, medicine supply

Consumer programs,
advetisement, PR, drug
donation

Parents
Adults

Marketing Planning & Execution

Educational materials &

events

Schools

Useful information for

readers

Journalists

START
Collect current
market situation &
access the market
potential

Children

Doctors

STOP
Identify the customer
buying process and
behaviors

Identify the the

target segment

Plan market
positioning strategy
and core messages

Implement marketing
activities

Follow-up &
evaluate

Six Sigma
Green Belt

Basic Process Map

Get
out
of
car

Replace
nozzle

Open
gas cap

Enter
store

Determine
type of
gas

Pay
Cash
?

Get
credit
approval

Remove
nozzle

Pay
cashier

Pump
gas

Get
into
car

Sign
receipt

Flowcharting Symbols

Six Sigma
Green Belt

BASIC FLOWCHARTING SYMBOLS

CIRCLE - Used to indicate starting and endpoints of the
flowchart. The circle should always enclose the first
step and the last step.
RECTANGLE - Used to indicate activities performed
as part of the process. The statement inside the rectangle
should begin with a verb, an action being taken.
DIAMOND - Used to indicate decision or inspection
points of the process. There will always be two
directional arrows - one for "Yes," one for "No" decisions.
TRIANGLE - Used to indicate where some "Thing"
is stored during the process.

ARROW - Used to indicate transport or movement

of some "Thing" during the process.

LINE - Used to connect flowchart symbols.

7

Flowcharting Tips

Six Sigma
Green Belt

Boundaries
Level of Detail
Multiple Choices
Sticky Notes

Cross-Functional/Responsibility Flowchart

Six Sigma
Green Belt

Spare Parts Catalog Orders

Customer

Cust. Service

Packing

Shipping

Billing

Orders Spare
Parts from
Catalog
Receives Order,
takes Shipping &
Billing
Information
Obtains Parts from
Warehouse, packs
Order
All
Parts in
Stock?

Prepares Initial
Parts Bill

Yes
No

Prepare BackOrder Form

Prepare Final
Parts Bill
Prepare Shipping
Label, Pack Bill
Ship Parts to
Customer

Customer
Receives Spare
Parts

Six Sigma
Green Belt

Layout Diagrams
Same Day Surgery (SDS) Admitting Layout Diagram

ICU
Waiting
Room

To
Intensive
Care Unit Zip
(ICU)
Tube
to
Lab
Counter

D
4 2

Patient Charts
Chairs Lab
Printer 6
3

Work
Desk

Lab
Specimen
Area

Nurses Station9
Nursing
Supplie
s

1
Chairs

Comput
er

Hallway to
Coronary
Care Unit

Printer

Toilet

7
C

H
SDS Waiting
Room

Hall to
Patient
Rooms

Nursing
Storage

Chairs
Legend:
8
G
Hall to
Patient
Rooms

Elevators

Patient Paths (w/letters)

Staff Paths (w/numbers)
Chair

10

Six Sigma
Green Belt

Flowchart/Layout Diagram
Entrance, Exit

Exam Review, Eye Exam, Payment

B
P

Info
Desk
C

G
O

N
L

M
E

K
F

D
Picture and
License Prep

Waiting
Area

Lines

Written
Examination Area

11

Other Models

Six Sigma
Green Belt

Process Watch
Physical Models
Computer
Simulations

12