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PENGANTAR MANAJEMEN RISIKO

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MUTU DAN KESELAMATAN PASIEN
Suprijanto Rijadi dr Phd

QUALITY
Quality: the extent to which a health care
service or product produces a desired
outcome.1
Quality improvement: an ongoing
response to quality assessment data
about a service in ways that improve the
processes by which services are provided
to consumers / patients.2

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of deficiency of information related to understanding or knowledge of an event. financial. may have either (or both) positive or negative . whatever its nature. unit. and they apply at the strategic.Risiko • the effect of uncertainty on objectives. 3 • A healthcare organisation’s object aspects. such as clinical. Therefore. • Any deviation from the ex effect. any type of risk. its consequence. or likelihood”. project or process levels. organisation-wide. health and safety or environmental. • In the co even partial.

monitoring and reviewing risk. procedures and practices to the activities of communicating. consulting. and identifying. establishing the context. evaluating.3 Risk management process: the systematic application of management policies. treating.3 .RISK MANAGEMENT Risk management: the coordinated activities to direct and control an organisation with regard to risk. analysing.

TOP 4 FUNCTIONS OF RISK MANAGER Risk identification and evaluation (listed as a job function by 92% of respondents) Loss prevention (75%) Patient safety (73%) Education (69%) .

accreditation. and organizational compliance in quality and performance improvement activities  Identifying opportunities for continuous improvement  Participating in root-cause analyses of events and designing systems to implement improvements  Evaluating customer satisfaction and initiating performance improvement activities based on the fi ndings .QUALITY MANAGER’S ACTIVITIES  Establishing specific quality-related goals to measure the organization’s processes and outcomes  administering programs that focus on improved outcomes of patient care or healthcare delivery systems  Providing consultative services to departments and services in the organization to assist in achieving regulatory.

RISK & QUALITY IMPROVEMENT • A brief review of risk management’s and quality improvement’s evolution along separate but parallel tracks • A summary of the forces that have drawn risk management and quality together • A review of risk management and quality improvement’s current functions—where they overlap and where they are separate • Suggestions for presenting a business case to senior leadership to align risk management and quality Functions • Practical tips for aligning risk management and Quality • Sample scenarios of integrated approaches to risk management and quality .