Professional Documents
Culture Documents
Intelligence
Contents
A Definition
The term emotional intelligence was officially
coined in 1990 by Salovey and Mayer
Emotional Intelligence/Quotient is the capacity
for recognizing our own feelings and those of
others, for motivating ourselves, and for
managing emotions well in ourselves and in our
relationships. Emotional intelligence describes
abilities distinct from, but complementary to,
academic intelligence.
- Daniel Goleman (1998)
20%
IQ
80%
EQ
6
Importance of EI to Organizations,
too
50% of work satisfaction is determined by the
relationship a worker has with his/her boss.
A large hospital reduced turnover of critical-care
nurses from 65 to 15 percent within 18 months
of instituting an emotional intelligence screening
assessment. (http://jamesdambrosio.com/2011/01/31/evidence-suggestsemotional-intelligence-increases-productivity/)
Feeling
Part
Thinking
Part
EQ
9
Traditionalists
say that emotions
High performers
say that emotions
Distract
Motivate
us
Increase our
vulnerability
Cloud our judgment
Inhibit free flow of data
Must
us
Increase our confidence
Speed our analysis
Build trust
Provide vital feedback
Must be managed
be controlled
10
Is EI something new?
Noit has always been therewe just have
been better at defining it
That man is disciplined and happy who can prevail over the
turmoil that springs from desire and anger, here on earth
Hindu text Bhagavad-Gita, 1000 B.C.E
There are TWO dimensions of emotions:
13
To Get at
Emotion, Go
Deep...
http://www.youtube.com/watch?v=-hoo_d
IOP8k&list=PL178CA240E1F56721&index=7
&feature=plpp_video
- Goleman video 55mins
(Authors@Google: Daniel Goleman)
The Amygdala is
deep within the most elemental parts
of the brain.
The main purpose of the innermost
part of the brain is survival The fight or flight response
14
An Amygdala Hijack in
Action!
For example:
WRITING AN ANGR
Y EMAIL IN CAP
SAND THEN SEN
DING IT!
http://
www.youtube.com
/watch?v=qXY4wn
rvUOI
15
Joy
Surprise
Sadness
Anger
Disgust
Fear
Empathy (Not necessarily)
16
but basic
emotions can
overwhelm
rational thinking
17
18
Self Awareness
Self Management
Social Awareness
Relationship Management
http://
www.youtube.com/watch?v=zVxdUqLJT6s&list=PL178CA240E1F5672
1&index=33&feature=plpp_video
- Emotional Intelligence Part 1 8 minutes
19
20
The 4 Components of EI
1. emotional awareness
2. accurate self assessment
3. self-confidence
. The inability to notice our true feelings leaves us at their
mercy.
. People with greater certainty about their feelings are
better pilots of their lives
. Have a surer sense about how they feel about personal
decisions.
SelfAwareness
21
The 4 Components of EI
http://
www.youtube.com/watch?v=bQ3HZ6DFFrM&list=PL178CA240E1F567
21&index=22&feature=plpp_video
Universe and self awareness 1.30 mins
http://www.youtube.com/watch?v=0KhawDYJ9Eg&noredirect
Accurate Self Assessment 3.06 mins
Kolbe & Unique ability later
SelfAwareness
22
The 4 Components of EI
http://
www.youtube.com/watch?v=u3k7lykTWTk&list=PL178CA240E
1F56721&index=8&feature=plpp_video
-Seinfeld Self Management
self control
trustworthiness
conscientiousness
adaptability
innovation
Within psychology, Locus of Control is considered to be an important aspect of personality
What is Locus of Control?
Self
Management
23
The 4 Components of EI
http://
www.youtube.com/watch?v=NGVSIkEi3mM&list=PL178CA24
0E1F56721&index=23&feature=plpp_video
- Standing too close cultural aspect?
Empathy
Organisational Awareness
Service Orientation
Social
Awareness
24
The 4 Components of EI
empathy
service orientation
developing others
leveraging diversity
political awareness
http://
www.youtube.com/watch?v=ntGROLuMq5M&feature=relmfu&noredi
rect=1
Emotional Intelligence Part 2 6.31mins
Relationship
Management
25
Reference:
26Freshman and Rubino (2004)
27
28
29
Emotional development
The development of EI
A genetic
contribution is
likely
They are not
destiny (timidity)
Early expression
of emotion by
parents helps
learning
Early abuse
hinders learning
31
32
Developing empathy
social
awareness
34
35
Developing empathy
36
social
skills
37
e Negativity &
Impacts on physical
Stress health
is damaging
to y
cardiovascular disease
progression of diabetes
progression of cancer
onset of hypertension
Stress related illness
Impacts on
relationships
Impacts on mental
health
39
40
41
Feeling
Part
Emotional Intelligence
44
45
Recommended EI Journal
Articles
47
http://
www.youtube.com/watch?v=RrUQTq35R3A&list=PL178CA240E1F567
21&index=1&feature=plpp_video
Emotional Intelligence Medical Overview
48