You are on page 1of 48

An Introduction to Emotional

Intelligence

Contents

A little bit about me


A little bit more about the next two hours
A definition and why EI is important
Physiological aspects of EI
Psychological aspects of EI
EI Development
EI Assessment

A little bit about me.

My name is Desmond Williams, Executive Assistant to the COO J1500436


Qualifications
BA (Honours) European Politics & Italian.
Post Graduate Degree in Human Resource Management
Graduate Member of the Chartered Institute of Personnel &
Development
Certified Psychometric Assessor (Level A&B) British
Psychological Institute
Completed a 6 day train the trainer course on Emotional
Intelligence, whilst with HayGroup Management Consultants.
Currently finishing a Masters Degree in International
Management, specialising in Healthcare Management.
- More importantly, I have been working directly with people and
emotions
as a HR Consultant, HR Manager, and Interview coach for 12
years.
3

Whats going to happen in these 2


hours?

We will briefly introduce the concept of EI and its


basic elements
You will learn how EIs physiological nature
influences behaviour in addition to its
psychological.
You are hopefully going to learn from some
interesting guest speakers and actors!
You will be tested on what you have learned
about EI

A Definition
The term emotional intelligence was officially
coined in 1990 by Salovey and Mayer
Emotional Intelligence/Quotient is the capacity
for recognizing our own feelings and those of
others, for motivating ourselves, and for
managing emotions well in ourselves and in our
relationships. Emotional intelligence describes
abilities distinct from, but complementary to,
academic intelligence.
- Daniel Goleman (1998)

So whats EI and why is it important?


Some
research
shows that IQ can
help
you
to
be
successful to the
extent of
20
percent only in life.
The
rest
of
80
percent
success
depends on your EQ.

20%
IQ
80%
EQ
6

Fariselli, L. & Freedman, j. Stress, Emotional


Intelligence and Performance in Healthcare (2008)

Importance of EI to Organizations,
too
50% of work satisfaction is determined by the
relationship a worker has with his/her boss.
A large hospital reduced turnover of critical-care
nurses from 65 to 15 percent within 18 months
of instituting an emotional intelligence screening
assessment. (http://jamesdambrosio.com/2011/01/31/evidence-suggestsemotional-intelligence-increases-productivity/)

EI is a prerequisite for effective leadership across


borders.
Requires a high level of self-mastery and
people skills; ability to put yourself into the
positions of others.

Where we want to bethe


Goal

EQ/EI refers to emotional management skills which provide competence to


balance emotions and reason, so as to maximize long term effectiveness &
happiness.

Feeling
Part

Thinking
Part

EQ
9

TWO VIEW POINTS ABOUT EQ

Traditionalists
say that emotions

High performers
say that emotions

Distract

Motivate

us
Increase our
vulnerability
Cloud our judgment
Inhibit free flow of data
Must

us
Increase our confidence
Speed our analysis
Build trust
Provide vital feedback
Must be managed

be controlled

10

Is EI something new?
Noit has always been therewe just have
been better at defining it
That man is disciplined and happy who can prevail over the
turmoil that springs from desire and anger, here on earth
Hindu text Bhagavad-Gita, 1000 B.C.E
There are TWO dimensions of emotions:

Physiological side: Emotion is a complex state


of human mind, involving bodily changes of
widespread character such as breathing, pounding
heart, flushed face, sweating palms, pulse rate,
gland secretions, etc.
Psychological side, a state of excitement or
perturbation marked by strong feelings.
11

Physiology & Emotion

Why are we spending time on this?

Its important to understand how our brains


process basic and higher level emotions.

This will increase your awareness of why we


react the way we sometimes do.

Emotion and your body have a big relationship!

13

To Get at
Emotion, Go
Deep...
http://www.youtube.com/watch?v=-hoo_d
IOP8k&list=PL178CA240E1F56721&index=7
&feature=plpp_video
- Goleman video 55mins
(Authors@Google: Daniel Goleman)
The Amygdala is
deep within the most elemental parts
of the brain.
The main purpose of the innermost
part of the brain is survival The fight or flight response

14

An Amygdala Hijack in
Action!
For example:
WRITING AN ANGR
Y EMAIL IN CAP
SAND THEN SEN
DING IT!
http://
www.youtube.com
/watch?v=qXY4wn
rvUOI
15

ThereforeBasic Emotions-presumed to be hard wired and


physiologically distinctive

Joy
Surprise
Sadness
Anger
Disgust
Fear
Empathy (Not necessarily)

16

therefore, emotion has


an evolutionary basis

but basic
emotions can
overwhelm
rational thinking

17

High Stress Context

A hospital can at times be a


complex and stressful
environment where
interpersonal interactions to
both patients and staff are of
paramount importance.
Some people thrive on this
(e.g. some ER), some are
overwhelmed by it.

EI mitigates the effects of


stress. Fariselli, L. & Freedman, j. Stress,
Emotional Intelligence and Performance in
Healthcare (2008)

Both Physiological &


Psychological aspects at
work here.

Source: Six Seconds (www.6seconds.org)

18

The Psychological side of


Emotion
The 4 Components of EI
1.
2.
3.
4.

Self Awareness
Self Management
Social Awareness
Relationship Management

http://
www.youtube.com/watch?v=zVxdUqLJT6s&list=PL178CA240E1F5672
1&index=33&feature=plpp_video
- Emotional Intelligence Part 1 8 minutes

19

20

The 4 Components of EI
1. emotional awareness
2. accurate self assessment
3. self-confidence
. The inability to notice our true feelings leaves us at their
mercy.
. People with greater certainty about their feelings are
better pilots of their lives
. Have a surer sense about how they feel about personal
decisions.

SelfAwareness

21

The 4 Components of EI
http://
www.youtube.com/watch?v=bQ3HZ6DFFrM&list=PL178CA240E1F567
21&index=22&feature=plpp_video
Universe and self awareness 1.30 mins
http://www.youtube.com/watch?v=0KhawDYJ9Eg&noredirect
Accurate Self Assessment 3.06 mins
Kolbe & Unique ability later

SelfAwareness

22

The 4 Components of EI
http://
www.youtube.com/watch?v=u3k7lykTWTk&list=PL178CA240E
1F56721&index=8&feature=plpp_video
-Seinfeld Self Management
self control
trustworthiness
conscientiousness
adaptability
innovation
Within psychology, Locus of Control is considered to be an important aspect of personality
What is Locus of Control?

Self
Management

23

The 4 Components of EI
http://
www.youtube.com/watch?v=NGVSIkEi3mM&list=PL178CA24
0E1F56721&index=23&feature=plpp_video
- Standing too close cultural aspect?
Empathy
Organisational Awareness
Service Orientation

Social
Awareness

24

The 4 Components of EI
empathy
service orientation
developing others
leveraging diversity
political awareness
http://
www.youtube.com/watch?v=ntGROLuMq5M&feature=relmfu&noredi
rect=1
Emotional Intelligence Part 2 6.31mins

Relationship
Management

25

Reference:
26Freshman and Rubino (2004)

Which elements of EI are


being displayed here?
http://
www.youtube.com/watch?v=8BBEXB1Wf9c&list=PL178CA240E1F5672
1&index=35&feature=plpp_video
- Obama & Romnesia
http://www.youtube.com/watch?v=8uSyvw5RR28 Nurse nondisplay/display

27

What types of EI are being


displayed here?
Obama, highlighting Romneys tendency to change his
position on various policies.
How does he relate this to the his audience?
Romnesia What EI is happening here?
http://www.youtube.com/watch?v=8BBEXB1Wf9c
Patient requesting help
http://www.youtube.com/watch?v=8uSyvw5RR28 Nurse
non-display/display

28

What EI trait/traits are not being shown here

29

Emotional development

The development of EI
A genetic
contribution is
likely
They are not
destiny (timidity)
Early expression
of emotion by
parents helps
learning
Early abuse
hinders learning

Poor ability to read


others emotion
may lead to the
development of
poor social skills.

31

Value of taking time for


self- awareness requires
abilities

to recognize appropriate body cues and


emotions
to label cues and emotions accurately
to stay open to unpleasant as well as
pleasant emotions
includes the capacity for experiencing and
recognizing multiple and conflicting
emotions

32

Using emotions to maximize


intellectual processing and decision
making

Self Awareness is the foundation for EI


development in everybody
Gut feeling can be used to effectively
guide decisions- a neurological
understanding of how unconscious and
conscious gut feelings guide decisions, e.g.,
when prioritizing, emotions help move the
decisions.
Harness emotions to promote or hinder
motivation. (Anxiety, hostility, sadness)
33

Developing empathy

Empathy is a feeling different from sympathy. When one is


sympathetic, one implies pity but maintains distance from
another persons feelings. Empathy is more a sense that
one can truly understand or imagine the depth of another
persons feelings. It implies feeling with a person, rather
than feeling sorry for a person.
Empathy is a translation of the German term Einfhlung,
meaning to feel at one with. It implies sharing the load, or
walking a mile in someone elses shoes, in order to
appropriately understand that persons perspective.
In research on married couples, empathy appears to include
matching the physiological changes of the other person.

social
awareness

34

Developing empathy links


to
Greater emotional
stability
Greater
interpersonal
sensitivity
Greater affiliation.

35
Developing empathy

The danger of the nice


personality
Have you ever met a
nice person, but the
alarm bells have gone
off?
Charisma draws in but
not always to desired
ends, e.g., Hitler, Jim
Jones.
Empathy can be faked;
so can other emotions.

36

The art of social relationships-managing emotions in others

To excel at people skills means having and using the


competencies to be an effective friend, negotiator, and
leader. One should be able to guide an interaction, inspire
others, make others comfortable in social situations, and
influence and persuade others.

social
skills

37

The subtle and complex abilities


which underlie people skills
Being attuned to
others emotions
Promoting comfort
in others through
the proper use of
display rules
Using own
emotional display
to establish a
sense of rapport
38

Emotion related dysfunction

all or nothing thinking


overgeneralization
excessive worrying
worrying as magical
thinking
disqualifying the position
jumping to negative
conclusions
should statements
labeling & mislabeling
personalization
stonewalling
criticism; contempt

e Negativity &

Impacts on physical
Stress health
is damaging

to y

cardiovascular disease
progression of diabetes
progression of cancer
onset of hypertension
Stress related illness

Impacts on
relationships
Impacts on mental
health
39

What EI trait/traits are not being shown


here

40

What is this EI Cluster and trait is this guy displaying?

41

There are instruments to measure EI...

Take time for mindfulness


Recognize and name
emotions
ID the causes of feelings
Differentiate having the
emotion and doing something
about it
Learn optimism to challenge
distortion
Learn distraction techniques
Listen to voice of experience
Develop Listening skills
Reuvens Bar-on EQi
42

My Unique Ability exercise

This is a Self Awareness


exercise
Based on the principle that
you are particularly skilled at
something that adds value to
both your professional
(current or future) and
personal life.
Delegation is the key to
Management its not
outsourcing your job!
Trends emerge, these are the
areas to reflect on, discuss
with close friends/relatives.
43

Dont forgetThe Goal


Thinking
Part

Feeling
Part

Emotional Intelligence
44

Gender Differences & Body


Language
Recommended Reading

45

Recommended EI Journal
Articles

Habib, S, Riaz, M, & Akram, M 2012, 'Emotional Intelligence as


Predictor of Life Satisfaction among Nurses: Mediating Role of
Spiritual Wellness', FWU Journal Of Social Sciences, 6, 1, pp. 73-78,
Academic Search Complete, EBSCOhost, viewed 25 September 2012.
Heffernan, M, Griffin, M, McNulty, S, & Fitzpatrick, J 2010, 'Selfcompassion and emotional intelligence in nurses', International
Journal Of Nursing Practice, 16, 4, pp. 366-373, CINAHL Plus, EBSCOhost,
viewed 25 September 2012.
Batool, S, & Khalid, R 2009, 'LOW EMOTIONAL INTELLIGENCE: A RISK
FACTOR FOR DEPRESSION', Journal Of Pakistan Psychiatric Society, 6, 2,
pp. 65-72, Academic Search Complete, EBSCOhost, viewed 25 September
2012.
Freshman, B, & Rubino, L 2004, 'Emotional Intelligence Skills for
Maintaining Social Networks in Healthcare Organizations', Hospital
Topics, 82, pp. 2-9, British Library Document Supply Centre Inside Serials
& Conference Proceedings, EBSCOhost, viewed 25 September 2012.
Cadman, C. and Brewer, J. (2001), Emotional intelligence: a vital
prerequisite for recruitment in nursing. Journal of Nursing
Management, 9:321324.
46

The training Warm Glow


Effect.
Unlearn
Unlearn
old
old
habits
habits

47

If we have more time


http://www.youtube.com/watch?v=-hoo_dIOP8k&list=PL178CA240E1
F56721&index=7&feature=plpp_video
- Goleman video 55mins
(Authors@Google: Daniel Goleman)

http://
www.youtube.com/watch?v=RrUQTq35R3A&list=PL178CA240E1F567
21&index=1&feature=plpp_video
Emotional Intelligence Medical Overview

48

You might also like