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INTRODUCTION TO

MANAGEMENT

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Learning Outcomes
Explain the functions of management
Explain the events that lead to the present
management concepts.

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

MANAGEMENT..some definitions
Management is the art of getting things
done through people M.P.Follet
Process of planning, organising, leading
and controlling the activities of employees
in combination with other organisationss
sources to accomplish stated
organisational objectives (Steers, 1985)

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Henri Fayol (1916) To manage is to


forecast and plan, to organise, to
command, to coordinate and to control
What are the keywords for the term
MANAGEMENT?
POLeC

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

The Management Process

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Management is the process of planning,


organizing, leading and controlling the effort of
organization members and of using all other
organizational resources to achieve stated
organizational goals Stoner & Wanked
Management is the attainment of organizational
goals in an effective and efficient manner
through planning, organizing, leading and
controlling organizational resources
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

The Functions of
Management
Management is the process of working
with people and resources to
accomplish organizational goals
Good managers are both effective and
efficient in this process
Efficient means goals are achieved
with minimal resources wasted
Effective means that the organizational
goals are achieved
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

The Functions of
Management
What do managers do?

Plan
Organize
Lead
Control

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

The Functions of
Management
Planning: Delivering
Strategic Value

Systematically
making decisions
about the goals
and activities that
an individual,
group, work unit,
or organization
will pursue in the
future
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Organizing: Building a
Dynamic Organization

Assembling and
coordinating
human, financial,
physical,
informational, and
other resources
needed to
achieve goals

The Functions of
Management
Leading: Mobilizing
People

Stimulating
people to be high
performers;
includes
motivating and
communicating
with employees,
individually and in
groups
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Controlling: Learning
and Changing

Monitoring
performance and
making needed
changes

Management Levels and


Skills
Three levels of management
Top-Level: these managers are responsible for the
overall management and effectiveness of the
organization
Middle-Level: these managers are located in the
middle layers of the organizational hierarchy and
report to top-level executives
Frontline: lower-level managers who supervise the
operational activities of the organization

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Management Levels and


Skills (cont)

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Managerial Roles

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Managerial Roles

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Managerial Skills
Technical Skill: Ability to perform a
specialized task involving a particular
method or process
Conceptual and decisional skill: Skills
pertaining to the ability to identify and
resolve problems for the benefit of the
organization and its members
Interpersonal and Communication Skills:
People skills; the ability to lead, motivate,
and communicate effectively with others
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Interpersonal
Figurehead Performs symbolic duties of
a legal or social nature
Leader builds relationships with
subordinates and communicates with,
motivates and coaches them
Liaison maintains outside contacts

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Informational
Monitor seeks internal and external
information that can affect organisation
Disseminator transmits information
internally
Spokeperson transmits information
about organisation to outsiders

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Decisional
Entrepreneur Acts as initiator, designer
and encourager of change and innovation
Disturbance handler takes corrective
action when organisation faces difficulty
Resource allocator distributes resources
of all types (funds, equipment, HR, time)
Negotiator Represents organisation in
major negotiations
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Components of MANAGEMENT:
Common components:
1. Objective goals, aims, expectation
2. Organization structure, set up, system
3. Resources man, machine, material,
money
4. Functions planning, organizing,
leading, controlling
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Industry/Industrial..
Industry? The large scale production of
goods or of substances (uncountable)
Businesses that produce a particular type
of thing or provide a particular service
car/textile/travel/leisure/catering
(countable)
Industrial? relating to industry or people
working in it
(Longman dictionary)
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Management Science Evolution


Industrial revolution : England 1770 to 1800s
Some of the inventions: steam engine (1764),
spinning jenny (1770), chlorine bleaching
(1785), screw cutting lathe(1797),
Interchangeable production , Eli Whitney (1798)
parts of any assembly could be produced to so
close a tolerance that they can be selected at
random and assembled into a component

EMM 3602 Industrial Management


Dr. Faieza Abdul Aziz

Frederick W. Taylor (1856 1917)


Important guru in Management
Worked as an engineer
Wrote a book based on his experience
Principles of Scientific Management in
1911.
Scientific Management published in
1947 after his death.
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Principles of Scientific
Management
Mental revolution for both workers and
management
Management should accept some special
responsibilities for planning, directing, and
organising work
Essential to separate planning of work
from its execution so that each person will
be able to work to his highest ability.
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Four new duties


Must develop a science for each operation
to replace opinion and rule of thumb
Scientifically select and train, teach and
develop the workers
Cooperate with employees so that work to
be done in accordance with the principle
of science
Transfer of responsibility from the workers
to the management
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Other gurus
Henri Fayols Principles of Management
(14 of them, such as division of work,
authority, discipline) (1841-1925)
Wrote a book General and Industrial
Management
Frank and Lillian Gilbreth improvement
in bricklaying, Motion study,
phsychological factors in management.
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz

Adam Smith The Wealth of Nations in 1776


Henry Gantt system for scheduling, Gantt
Chart
Henry R Towne The Engineer as an
Economist 1886.
Charles Babbage On the Economy of
Machinery and Manufacture 1832
Charles Bedaux concept of rating, system of
measurements and incentives to be used for
production and cost control
EMM 3602 Industrial Management
Dr. Faieza Abdul Aziz