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The future of the

ISO 9000 Family of standards

(Post conference update version for Wessex Branch)

Survey replies & analysis

250 people responded out of a mailing of
Analysis carried out at 150 replies then
later at 200 the results stabilising at
68% were direct users (i.e. not consultants or Auditors)
75% comply with 9001, with 70% saying
scope covered all functions
60% with engineering background

Usage & perception

90% have read ISO 9000
99% have read ISO 9001
58% have read ISO 9004
With 44% of these reading it as part of a
course (so only 29% of total have read without compulsion)

9% used the self assessment in 9004

84% described a QMS as the way we manage
the business
23% of auditors said it was a description

84% claimed improvements as a result of
46% claimed it had reduced 2nd party audits
64% said ISO 9001 was helpful in
understanding and managing business
75% disagreed that it hinders the
development of a quality culture

62% said dont change ISO 9000
42% said dont change ISO 9001
64% said dont change ISO 9004

432 Recommendations

Draft CQI Position Paper

Proposition 1 ~ Continued development

Supports continued development of the ISO 9000 family of
Encourages a move towards a single management system
standard with separate standards for use in assessing capability in
areas such as quality, environment, etc.;
Opposes the proliferation of ISO 9001 derivatives that embody ISO
9001 requirements in their entirety;
Supports the development of other management system standards
providing they adopt common principles and vocabulary;
Suggests that the revision cycles of ISO 9000, ISO 9001 and ISO
9004 are harmonised and that ISO 9000 become a leading rather
than a lagging standard
Suggests that more is done to promote ISO 9000 and ISO 9004
through a more favourable pricing structure and bundling offers.

Proposition 2 ~ Introduce
fundamental concepts in ISO 9000
Organization purpose - purpose needs to be outwardly
looking towards society
The external environment - must adapt to the
environment for it to survive and achieve its aims
Management systems - one system of management
for accomplishing its mission
The importance of stakeholders - organizations and
individuals they depend upon for their success
The importance of quality - quality needs to be the
first priority
Quality management - Providing the organization with
the capability of delivering the required outputs
Achieving quality - depends upon the organization
possessing competent people, capable processes and
adequate resources.

Proposition 2 ~ Introduce fundamental

concepts in ISO 9000 2/2

Role of standards
to assist customers translate their needs into common product
quality requirements that will ensure uniform acceptance
criteria (Product standards e.g. ISO 12944)
to assist organizations develop, operate and maintain effective
management systems (Guidance standards e.g. ISO 9000 &
ISO 9004)
to enable customers to acquire a level of confidence in a
suppliers capability (Assurance standards e.g ISO 9001, ISO
to assist customers in assessing the capability of potential
suppliers (Assessment standards e.g. ISO 19011)

Proposition 3 ~ Extend and amend the

quality management principles in ISO
9000 1/1
1. Customer focus
2. Quality first (New)
3. Leadership
4. Involvement of people
5. The process approach (Amended)
6. The systems approach to management (Amended)
7. Improvement (Amended)
8. The factual approach
9. Mutually beneficial relationships (Amended)
10.Assurance (New)
11.Control (New)
12.Agility ?


Quality first principle

To ensure productivity, safety, efficiency and effectiveness the
quality of work must be the number one priority at all levels.
An organization applying the quality first principle will be one in which
can be trusted to supply the required outputs of the required
quality on time;
find the best value solutions that fulfil the requirements;
are authorised to stop a process that is going out of control;
dont compromise on the quality of work in return for short term
do what they say when they say they will do it;
act ethically and with transparency in what they do to build trust;
are aware of what they do to others and Society generally and
manage any risk of the impact of their outcomes before they
become a reality.

Assurance principle
The need for confidence in the integrity of the provisions made to create
and supply products increases in proportion to the complexity of
organizations and their products.
An organization applying the assurance principle will be one in which
understand the requirements the organization is under obligation to
understand the complexity of the plans for meeting these requirements;
confirm that these plans, if followed, will deliver outputs that meet the
decide the level of assurance required on the basis of the risks that will be
encountered in implementing these plans
gather objective evidence that plans are being followed;
gather objective evidence that requirements are being met


Control principle
To adhere to a standard, prevent change or stay on course work
needs to be under control and this only arises when variation from
prescribed standards is managed within agreed limits
An organization applying the control principle will be one in which
are not held accountable for results over which they have no control;
decide what needs to be controlled on the basis of what is important
for the organization to meet the needs of its stakeholders;
develop or choose units of measure for the parameters to be
establish or choose a standard level of performance that is
consistent with the organizations objectives etc..


Amended principles
Process approach - Objectives can be achieved more
effectively and efficiently at any level if the work to achieve
them is managed across the organization regardless of the
functions or levels of those involved in executing the work.
Systems approach - By managing the organization as a
system of interacting interdependent variables, outcomes
consistent with stakeholder needs are more likely to be
Mutually beneficial relationships - Every organization
depends on the support of its investors, customers,
employees, suppliers and the community to achieve its
strategic objectives and needs to foster a mutually
beneficial relationship in exchange for the risks they bear.


Proposition 4 ~ Re-structure the

ISO 9000 family of standards
Either consolidate ISO 9000, ISO 9001 and ISO 9004 into one
standard, include a guide to the use and application of the
requirements of ISO 9001 and rewrite ISO 9004 as a guide to quality
management system development or
a)Invoke ISO 9000 in clause 5.1 of ISO 9001 so that it makes the
concepts and principles in ISO 9000 part of the assessment
b)Split ISO 9000 into 3 parts covering fundamental concepts and
principles, a guide to quality management system development
and a vocabulary
c)Reference all the guides in the family within ISO 9000 in the
context in which they are to be used.
d)Split ISO 9001 in to 2 parts one being the requirements and the
other a guide to the use and application of the requirements


Proposition 5 ~ Align ISO

9001 with its purpose
The original intent of the ISO 9001 design specification
should be re-enforced and the following changes
The title should be changed to Quality
Management Systems - Requirements for Quality
Assurance making clear the intended use of the
The purpose and scope statements should be
retained but the requirements amended so that
they are expressed as results to be achieved and
demonstrated rather than actions to be

Proposition 6 ~ Promote
better use of vocabulary
The terms that are fundamental to understanding
ISO 9001 should be defined within ISO 9001
Commonly used business terms should be
introduced within the associated notes of a
definition to enable users to better understand
the context.
An up to date vocabulary database should be
maintained on the ISO Web site for use by
standards writers and users.

Proposition 7 ~ Promote
use of ISO 9000
In order to promote better use of ISO 9000 it is
proposed that
the term systems is removed from the title
and scope of ISO 9000
that guidance on the selection and use of
each standard in the ISO 9000 family is
that rules are established that prohibit multiple
definitions of the same term in the same

What now?

Get consensus of Project team

Get SDG approval
Get PPB approval
Present to BSQ QS/1
Agree need for revision of principles by end of
March 2011
Define revised principles by end of June 2011
New draft principles by end of December 2011
Agree need to revise ISO 9001 by end of June 2011
Agree ISO 9001 Design Spec by mid 2012
Complete drafting process by mid 2015