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HumanResource

Management
Agenda Of OUR Presentation

• Introduction of HRM
• Process of HRM
• Challenges for HRM
• Ethical issues of HRM
• Impact of HRM
• Employee relation
• HRM & Globalization.
• Conclusion
What is Human Resource
Management?
• The management of the workforce of a business to ensure
sufficient staff levels with the right skills, properly
rewarded and motivated.

• In fact, it is the effective use of human resources in order


to enhance organizational performance.
IMPORTANCE OF
HUMAN RESOURCE
MANAGEMENT

•It is concerned with


the necessary
expansion and control
of work force

•Develops loyalty
among the employees

•Enhances the
performance of an
organization
B Brands

• The company provides a number of reputed brands of


cigarettes to consumers in Pakistan, which
• Benson and Hedges,
• Embassy,
• Gold Flake,
• Capstan by Pall Mall
• John Player Gold Leaf
• Dunhill
Mision Statement

• Mission statement of Pakistan Tobacco


Company
 
• “Transform PTC to perform with the speed,
flexibility and enterprising sprite of an innovation,
consumer-focused company”

• Vision

• ‘First choice for everyone’


Human
Resource Recruitment Selection
Planning

Performance
Training orientation
management

Human
Compensation
&
Career Resource
Development
Benefits Management
Process
Human Resource Planning
“HRP is the
process by which
managers ensure
that they have
the right number
and kinds of
capable in the
right place and
at the right
time.”
Recruitment
“Process of locating, identifying, and attracting
capable candidates.”
Request to Fill
After the
Vacancy Vacancy Approval of the
Human Resourse Request
Department Department

Advertised
with full job
Pool of Description
Applications
Decruitment
“It is the process in which the organizations
reducing its work force diversity”

Options For Decruitment


• Firing
• Layoff
• Transfers
• Early Retirements
• Reduced Work Week
• Job Sharing
Selection
“It is the process of screening job applicants to
ensure that the most appropriate candidates are
hired”.
Selection Decision
Accept Reject

Later C Correct Accept


Job Decision Error
Perfor
mance
Accept Correct
Error Decision
Selection Devices
Selection process typically consists of the
following steps.

• Initial screening interview


• Employment test.
• Assessment test
• Comprehensive interview
• Medical and physical test.
• Final interview.
• The permanent job offers.
In Context of
Pakistan Tobacco Company
• PTC has Two type of employees
 BSO’s (Business Support Officers)
 MOM’s ( Member of Management)

• Recruitment of Members of Management MOM’s is the


responsibility of Head Office
• Business Support Officers BSO’s positions are
recommended by the HRD
PTC Recruitment Process

• In PTC when a job vacancy arises, the following


steps are taken in the process of recruitment:

1. Recruitment Advertising (Internally or


Externally)
2. Internal Vs. External Recruitment
3. Compilation of Applications / CV
PTC Recruitment & Selection Process

Candidates who
pass the
Candidates who Candidates who Assessment
are Shortlisted are Shortlisted Center

Invite
Application Preliminary Assessment Final
+ Advertising Appointment
Interviews Centre Interview
+Campus
Campaigns

Welcome to the PTC team Medical


And
Reference
checks
Selection of Business Support Officers

Business Supporting Officers (BSO)

• Aptitude and written test taken by HR and the functional managers.

• Later they carry out the final interview which is conducted by


Functional Director or HR Director.

• Medical test of accomplishment applicants

• Offer the package of salary.

• Last step is joining.


Selection Of Member of
Management
• Aptitude Test
• Assessment has 5 exercises
1. Case study
2. 2 group discussions
3. Fact findings
4. Individual presentation
5. Strategic meeting
Orientation
Orientation

 Introduction of a new employee to their job, colleague,


organization
 Types
1. Work unit orientation
2. Organization orientation
Topics often covered in
orientation program

Introduction
1. To supervisor Job duties
2. To trainer. 1. Job location
3. To co worker. 2. Job task
4. To employee 3. Job objectives
Counselor.
In context of Ptc

• Since Ptc gives orientation


according to the personality of each
employee so it uses work unit
orientation.
Training
Training

• Training represent activities that teach


the employees how to better perform the
task.
Benefits of training

• Improves profitability.
• Improves the job knowledge & skills.
• Improves morale of work force.
• Helps in understanding & carrying out
organizational policies.
• Adjust to change.
Employee Training Methods

Traditional training method Technology Based training

•On the job training


•Job rotation •Video\ Audio tapes
•Mentoring and coaching •Videoconferencing
•Class lectures •E-learning
In context of PTC

The training methods used by Ptc are:


 TRM ( talent review meeting)
• Its for BSO
 FSDP ( front line skill development program)
• Communication
• Team building
• Team work
• Object setting
 MXE ( marketing excellence )
• Marketing
• Brand management
Performance management
Employee Performance Management

• Performance management is a process


which sets performance standarads
according to which performance of
each employee is evaluated.
360 Degree
Written
Feedback
Essays

Performance Graphic
Multiperson
Appraisal Rating
Comparisons
Methods Scale

BARS
Behavioral Critical
Anchored Incidents
Rating Scales
Inn context with PTC

The techniques used by Ptc are


 Develop technique
• On line method
• Its for members of management
 Step ( success through effective planning )
• Its for BSO s
Also Ptc has divided their employee into
different categories for the sake of
performance management:
• Listers
• Assets
• Levers
Compensation & Benefits
Compensation

“What employees receive


in exchange for their
work.”
Total
Total Compensation
Compensation

Direct
Direct Indirect

Wages Time
Time Not
Not Worked
Worked
Wages // Salaries
Salaries ••Vacations
Vacations
••Breaks
Breaks
••Holidays
Holidays
Commissions
Commissions
Insurance
Insurance Plans
Plans
Bonuses ••Medical
Medical
••Dental
Dental
••Life
Life

Security
Security Plans
Plans
••Pensions
Pensions

Employee
Employee Services
Services
••Educational
Educationalassistance
assistance
••Recreational
Recreational programs
programs
Approaches to determine
Compensation

• Skill-Based Pay Systems • Variable Pay systems

• A pay system in that rewards • A pay system in which an


employees for the job skills individual‘s compensation is
they can demonstrate. contingent on performance.
• An employee’s skills define
his or her pay category.
Compensation
and benefits
Reward
Health benefits Life Insurance
Annual & Medical Leave

Being excellently rewarded for the difference


you make leads to growth for us all
Retirement Benefits YOU ROCK
Reward & Recognition
Up to 30%
Bonus of annual
Transportation Facility gross salary

Accommodation facility

Basic Salary
Career Development
Career

• A sequence of positions held by a person


during his or her lifetime.
• In popular usage it is also defined as
“advancement”.
Career Development

• Career development
programs are designed by
organizations .
Career
Development
Career Development in PTC

• PTC supports the development of its employee’s skills


and abilities with an aim to achieve their potential.
Career Development Programs

Talent review meeting (TRM)

ABC system
Promotions

There are two bases for promotion in PTC


 Suitability
 Seniority

There is an annual assessment form, which is used to grade


employees. It depends upon
 Work performance
 Quality of work
 Cooperation
 General knowledge
 Punctuality of a worker
Challenges for HRM

• Individuals may
different from one an
other.
• Customization of
stimulation and
motivation.
.
Types of challenges

Two types of challenges related to HRM

1.Competitive challenges
2.Challenges to HR professionals
Competitive challenges
Challenges to HR
professionals

• Worker productivity
• Quality improvement
• workforce diversity.
• The impact of the government
• work-life family
• Training
• Demographics
ETHICAL BEHAVIOUR AT
WORK PLACE
• Individual factors
• Organizational factors
• The boss’s influence
Unethical business environment
can:

• De-motivate individuals
• Make employees leave the company
• Lead to the lack of trust by the
employees for the company
ETHICS ACTIVITIES IN
PTC
1. Staffing and selection
Choose the best applicant who best suit
the vacant position
• Fairness in the processes of
recruitment and hiring of people.
• Use formal procedure of selection
2. Training
• Give a proper training and coaching to all
selected candidates.
• Give them knowledge and skills for
performing their jobs more successfully
• Use ethical codes of conduct to resolve their
problems
3. Performance appraisal
The job performance of their employees is
evaluated by corresponding manager or
supervisor and reward those who follow their
standards
4. Reward and disciplinary systems
The organization swiftly and harshly punishes unethical
conduct.
5. Maintain quality of brand
They always maintain their standard and provide high
quality brands

As the believe that:


“our product must be superior in quality and meet
the expectations of customers”
6. No discrimination
No discrimination on the bases of age, gender, race,
religion and disabilities
Employee relation
Employee relation is defined as:
“Employee relations basically involves the body of work
concerned with maintaining employee-employer relation, which
contributes to satisfactory productivity, increase in employee
morale and motivation.”
Importance of Employee relation

• Improves cooperation between


employers and employees
• Minimize unnecessary conflict
• Enable employees to play a
part in decision making
• Keep employees informed of decisions
that concern them
Requirements for Good
employee relation

• Constructive attitude.

• Clear cut policies and procedures.

• Top management support.

• Good and Prompt communication system.


Employee relation in context
of PTC

 Friendly relation
• Open minded.
• Conflict resolution.
• De Centralized model.
CONFLICT RESOLUTION

EMPLOYEE PROBLEM

IMMEDIATE BOSS

SOLUTION NO SOLUTION

HR DEPT
HR DEPT

SOLUTION NO SOLUTION

LABOR COURT

SOLUTION
FINAL
DECISION
HRM & Globalization
Globalization
• What is Globalization

“If a firm or an organization expands its sales or production


beyond the national boundaries, then it is globalization”

• Global HRM
 HR managers today not need to rely in a limited market
 They can recruit the employees from around the world.
 The appropriate mix of employees to handle the global
assignments
Where We Are…

W. Europe 3
25+ 3
13
markets markets where
we
weare
areleaders
leader
E. Europe

America-
Region 2991
10k+ 4
16
employees factories

Asia-Pacific
Region
South Asia Area

Latin America
& Caribbean Region
Africa &
Middle East Region
Pakistan Tobacco Company

1st MNC in Pakistan

Market Leader
Volume & Value

95% BAT Share holding

1700 Employees

Head Office
Factory (2)
Leaf Region (5)
Trade Mktg. Region (4)
Area Offices (18)
In context of PTC

• Make strategies globally


• Send their employees to other countries.

Internal organizations Websites


• I-Learn
• Discussion
Decentralize Model of PTC

• Follow Polycentric Approach

They Believe on
“Freedom Through Responsibility”

Your Strategy
Your Results
Gaining Global Leadership Through HRM
department
• PMI is the global leader
• BATC is 1% less than PMI
• In Past BATC was the global leader
• Then they face recession
• They Develop HRM department in every region
 Hire Fresh Graduates
 Train them
 Motivate them

• Again try to gain Global Leadership


• Growth Leader Globally
Our Global Strategy

We have outstanding people


and the right working
environment to deliver our
vision.
We want to make sure British
American Tobacco is a great
place to work. We are proud to
have a diversity of cultures,
perspectives and skills in our
workplaces
What is HRM
Benefits Recruitment

Career
HRM Process
Development Selection

Performance Training Orientation

Challenges

Legal & Ethical Perspective

Impact of HRM

Employees Relation

Global HRM
Conclusion
• PTC is implementing almost all functions of
HRM
• They are using the strategies of HRM to hold
significant position among their competitors
• PTC is using effective and efficient
techniques of Planning, Recruiting, Selecting
and Career Planning which contributes to the
performance of organization
Source Of Information

Mr. Asghar Ali


Area Manager Of Pakistan Tobacco Company
Aaaaa

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