Human Resource


Agenda Of OUR Presentation
• • • • • • • • Introduction of HRM Process of HRM Challenges for HRM Ethical issues of HRM Impact of HRM Employee relation HRM & Globalization. Conclusion

What is Human Resource Management?
• The management of the workforce of a business to ensure sufficient staff levels with the right skills, properly rewarded and motivated. • In fact, it is the effective use of human resources in order to enhance organizational performance.

•It is concerned with the necessary expansion and control of work force •Develops loyalty among the employees •Enhances the performance of an organization

B Brands
• The company provides a number of reputed brands of cigarettes to consumers in Pakistan, which • Benson and Hedges, • Embassy, • Gold Flake, • Capstan by Pall Mall • John Player Gold Leaf • Dunhill

Mision Statement
• Mission statement of Pakistan Tobacco Company   • “Transform PTC to perform with the speed, flexibility  and enterprising sprite of an innovation, consumerfocused company”   • Vision • ‘First choice for everyone’

Human Resource Planning



Performance management



Compensation & Benefits

Career Development

Human Resource Management Process

Human Resource Planning
“HRP is the process by which managers ensure that they have the right number and kinds of capable in the right place and at the right time.”

“Process of locating, identifying, and attracting capable candidates.”
Request to Fill Vacancy Vacancy Department Human Resourse Department

After the Approval of the Request

Pool of Applications

Advertised with full job Description

“It is the process in which the organizations reducing its work force diversity” Options For Decruitment
• • • • • • Firing Layoff Transfers Early Retirements Reduced Work Week Job Sharing

“It is the process of screening job applicants to ensure that the most appropriate candidates are hired”.
Selection Decision

Later Job Perform ance

Reject Accept Error Correct Decision

Correct Decision

Accept Error

Selection Devices
Selection process typically consists of the following steps.
• • • • • • • Initial screening interview Employment test. Assessment test Comprehensive interview Medical and physical test. Final interview. The permanent job offers.

In Context of Pakistan Tobacco Company
• PTC has Two type of employees  BSO’s (Business Support Officers)  MOM’s ( Member of Management) • Recruitment of Members of Management MOM’s is the responsibility of Head Office • Business Support Officers BSO’s positions are recommended by the HRD

PTC Recruitment Process
• In PTC when a job vacancy arises, the following steps are taken in the process of recruitment: 1. Recruitment Advertising (Internally or Externally) 2. Internal Vs. External Recruitment 3. Compilation of Applications / CV

PTC Recruitment & Selection Process
Candidates who pass the Assessment Center

Candidates who are Shortlisted

Candidates who are Shortlisted

Invite Application
+ Advertising +Campus Campaigns

Preliminary Interviews

Assessment Centre

Final Interview


Welcome to the PTC team

Medical And Reference checks

Selection of Business Support Officers
Business Supporting Officers (BSO)
• Aptitude and written test taken by HR and the functional managers. • Later they carry out the final interview which is conducted by Functional Director or HR Director. • Medical test of accomplishment applicants • Offer the package of salary. • Last step is joining.

Selection Of Member of Management
• Aptitude Test • Assessment has 5 exercises 1. Case study 2. 2 group discussions 3. Fact findings 4. Individual presentation 5. Strategic meeting


 Introduction of a new employee to their job, colleague, organization  Types 1. Work unit orientation 2. Organization orientation

Topics often covered in orientation program

Introduction 1. To supervisor 2. To trainer. 3. To co worker. 4. To employee Counselor.

Job duties 1. Job location 2. Job task 3. Job objectives

In context of Ptc

• Since Ptc gives orientation according to the personality of each employee so it uses work unit orientation.



• Training represent activities that teach the employees how to better perform the task.

Benefits of training

•Improves profitability. •Improves the job knowledge & skills. •Improves morale of work force. •Helps in understanding & carrying out organizational policies. •Adjust to change.

Employee Training Methods

Traditional training method

Technology Based training

•On the job training •Job rotation •Mentoring and coaching •Class lectures

•Video\ Audio tapes •Videoconferencing •E-learning

In context of PTC
The training methods used by Ptc are:  TRM ( talent review meeting) • Its for BSO  FSDP ( front line skill development program) • Communication • Team building • Team work • Object setting  MXE ( marketing excellence ) • Marketing • Brand management

Performance management

Employee Performance Management

• Performance management is a process which sets performance standarads according to which performance of each employee is evaluated.

360 Degree Feedback

Written Essays

Multiperson Comparisons

Performance Appraisal Methods

Graphic Rating Scale

Behavioral Anchored Rating Scales

Critical Incidents

Inn context with PTC
The techniques used by Ptc are  Develop technique • On line method • Its for members of management  Step ( success through effective planning ) • Its for BSO s

Also Ptc has divided their employee into different categories for the sake of performance management: • Listers • Assets • Levers

Compensation & Benefits

“What employees receive in exchange for their work.”

Total Compensation
Direct Wages / Salaries Commissions Bonuses Indirect Time Not Worked
• Vacations • Breaks • Holidays • Medical • Dental • Life

Insurance Plans

Security Plans
• Pensions

Employee Services

• Educational assistance • Recreational programs

Approaches to determine Compensation
• Skill-Based Pay Systems • Variable Pay systems

• A pay system in that rewards employees for the job skills they can demonstrate. • An employee’s skills define his or her pay category.

• A pay system in which an individual‘s compensation is contingent on performance.

Compensation and benefits

Health benefits Annual & Medical Leave Life Insurance

Being excellently rewarded for the difference you make leads to growth for us all
Retirement Benefits

Bonus Transportation Facility

YOU ROCK Reward & Up to 30% Recognition of annual gross salary

Accommodation facility

Basic Salary

Career Development

•A sequence of positions held by a person during his or her lifetime. •In popular usage it is also defined as “advancement”.

Career Development

• Career development programs are designed by organizations .

Career Development

Career Development in PTC
• PTC supports the development of its employee’s skills and abilities with an aim to achieve their potential.

Career Development Programs

Talent review meeting (TRM) ABC system

There are two bases for promotion in PTC  Suitability Seniority There is an annual assessment form, which is used to grade employees. It depends upon Work performance Quality of work Cooperation General knowledge Punctuality of a worker

Challenges for HRM
• Individuals may  different from one an  other. • Customization of  stimulation and  motivation.

Types of challenges

Two types of challenges related to HRM 1.Competitive challenges 2.Challenges to HR professionals

Competitive challenges

Challenges to HR professionals
• • • • • • • Worker productivity Quality improvement workforce diversity. The impact of the government work-life family Training Demographics


• Individual factors • Organizational factors • The boss’s influence

Unethical business environment can:

• De-motivate individuals • Make employees leave the company • Lead to the lack of trust by the employees for the company

1. Staffing and selection Choose the best applicant who best suit the vacant position • Fairness in the processes of recruitment and hiring of people. • Use formal procedure of selection


Training • Give a proper training and coaching to all selected candidates. • Give them knowledge and skills for performing their jobs more successfully • Use ethical codes of conduct to resolve their problems 3. Performance appraisal The job performance of their employees is evaluated by corresponding manager or supervisor and reward those who follow their standards

4. Reward and disciplinary systems

The organization swiftly and harshly punishes unethical conduct. 5. Maintain quality of brand They always maintain their standard and provide high quality brands As the believe that: “our product must be superior in quality and meet the expectations of customers” 6. No discrimination No discrimination on the bases of age, gender, race, religion and disabilities

Employee relation
Employee relation is defined as:
“Employee relations basically involves the body of work concerned with maintaining employee-employer relation, which contributes to satisfactory productivity, increase in employee morale and motivation.”

Importance of Employee relation
• Improves cooperation between employers and employees • Minimize unnecessary conflict • Enable employees to play a part in decision making • Keep employees informed of decisions that concern them

Requirements for Good employee relation • Constructive attitude. • Clear cut policies and procedures. • Top management support. • Good and Prompt communication system.

Employee relation in context of PTC

Friendly relation Open minded. Conflict resolution. De Centralized model.

• • •











HRM & Globalization

• What is Globalization
“If a firm or an organization expands its sales or production beyond the national boundaries, then it is globalization”

• Global HRM
 HR managers today not need to rely in a limited market  They can recruit the employees from around the world.  The appropriate mix of employees to handle the global assignments

Where We Are…

W. Europe

3 25+

3 13
markets where we are leaders we are leader

E. Europe


2991 10k+

4 16

South Asia Area
Latin America & Caribbean Region

Asia-Pacific Region

Africa & Middle East Region

Pakistan Tobacco Company
1st MNC in Pakistan Market Leader Volume & Value 95% BAT Share holding 1700 Employees

Head Office Factory (2) Leaf Region (5) Trade Mktg. Region (4) Area Offices (18)

In context of PTC
• Make strategies globally • Send their employees to other countries. Internal organizations Websites • I-Learn • Discussion

Decentralize Model of PTC
• Follow Polycentric Approach They Believe on “Freedom Through Responsibility” Your Strategy Your Results

Gaining Global Leadership Through HRM department
• PMI is the global leader • BATC is 1% less than PMI • In Past BATC was the global leader • Then they face recession • They Develop HRM department in every region  Hire Fresh Graduates  Train them  Motivate them • Again try to gain Global Leadership • Growth Leader Globally

Our Global Strategy

We have outstanding people and the right working environment to deliver our vision. We want to make sure British American Tobacco is a great place to work. We are proud to have a diversity of cultures, perspectives and skills in our workplaces

What is HRM
Benefits Career Development

HRM Process
Performance Training Orientation



Challenges Legal & Ethical Perspective Impact of HRM Employees Relation Global HRM

• PTC is implementing almost all functions of HRM • They are using the strategies of HRM to hold significant position among their competitors • PTC is using effective and efficient techniques of Planning, Recruiting, Selecting and Career Planning which contributes to the performance of organization

Source Of Information

Mr. Asghar Ali Area Manager Of Pakistan Tobacco Company


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