PRESENTED TO

:

Prof. Usman Sadiq

Group Members

UNIBA NAVEED ZURGHAM

OVERVIEW OF THE PROJECT
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History of organization Vision and mission Personality profile of leaders Structure of organization Business portfolio Management functions application Challenges and issues faced Competitive strategies Culture Stake holders Financial position of PC of three years Gimmicks conclusion

PEARL CONTINENTAL HOTEL LAHORE

HISTORY OF PC
The Pearl continental chain in Pakistan is owned by the Hashwani group under the holding company Pakistan Services Ltd (PSL) and Hashwani Hotels ltd respectively. The Pearl chain was acquired by the group in 1985, at a time when the image of the hotel was deteriorating due to service inefficiencies.

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Vision: We are committed to dynamic growth and services excellence build upon our heritage of tradition and hospitality. Mission: Secrets to our sustained leadership in hospitality are Excellency and dynamism through offering competitive and innovative high quality, value added services to our guest and business partners.

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Avari hotel Lahore

HISTORY OF AVARI
Avari Hotels is one of the major chains of hotels in Pakistan. It was founded by Dinshaw Avari and is now run by his son Byram Dinshawji Avari, the CEO of Avari Hotels Ltd, and his two sons Dinshaw and Xerxes. Avari Hotels manages hotels in Pakistan, Dubai and Tronto , Canada. Portraits of Dinshaw Avari and his wife Khorshed hang in the entrance lobby of the Avari Towers Hotel in Karachi, where the two largest function rooms are named after them - Dinshaw Mahal and Khorshed Mahal. The Avari Towers Hotel, at 17 floors, is the tallest hotel in Pakistan. Hotels include: Canada

Vision: ´We·ll open the doors; you·ll see what·s in store.µ We feel pride in making efforts to position Pakistan in the forefront of the International arena. Mission: At every Avari Hotel you can be sure to receive the same warm welcome, be offered comfortable and well planned accommodation alongside varied choices of Food & Beverage options all delivered with local flair and finesse.

PERSONALITY PROFILE OF LEADER (PC)

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Mr. Sadruddin Hashwani hails from an illustrious family of Karachi. In 1960, he entered the business of cotton trading. Within a short span of 10 years, Mr. Hashwani was rightly known as the ``Cotton Kingµ being top exporter of cotton.

MR. SADRUDDIN HASHWANI (CONTINUED)

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In 1985, he purchased the controlling shares of Pakistan Services Limited, which owned Inter Continental Hotels in Pakistan. Changed the name of this chain of Hotels, to ´Pearl Continental Hotels.µ Largest and most elegant five-star hotel chain having presence in Karachi, Lahore, Rawalpindi and Peshawar.

PERSONALITY PROFILE OF LEADER(AVARI)
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The late Dinshawji Byramji Avari was one of those rare Zarathushtis who truly believed in success from within. He knew that IMPOSSIBLE actually meant I M POSSIBLE. His personal motto: ´Content with what I have, but not with what I AM,µ kept him focused on improving the I AM in his quest for iconic success within our Zarathushti community. He was grateful for what he had while he was in pursuit for what he wanted. It was this special and heart warming attribute of Dinshawji that made him a 5-STAR ZARATHUSHTI in the eyes of humanity. The Avaris, under the guidance of Dinshawji·s humanitarian, charitable, social and communal services; have earned the recognition and respect of the Zarathushtis as well as all sections of society in Pakistan.

FAMILY OWNED BUSINESS
1948- Beach luxury Karachi hotel ´ 1962- Park luxury hotel ´ 1978- Rebuilt ´ 1980- Avari Towers built 5 star in Karachi ´ 1988- Avari hotel Lahore ´ 1996- Avari hotel Dubai ´ 2007- 2 more hotels in Dubai
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STRUCTURE OF ORGANIZATION (PC)

Structure of organization (AVARI)

Chair man
Executive Directors Corporate Directors General mangers Team leader Assistant Manager Supporting Staff/ Non Managerial Employees

Business Portfolio Of PC

The Pearl Continental Lahore 485 exclusively appointed bedrooms, which includes 193 Standard rooms, 238 Atrium Deluxe rooms and 49 Luxurious Suites providing various levels of guest comfort. The hotel is equipped with closed circuit TV system and our elaborate scanning system for hotel guests/visitors and their belongings. various restaurants

ROOMS

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The accommodation of the Pearl Continental Hotel Rawalpindi echoes the comfort and luxury. Each guest room and suite is equipped with an electronic system high-speed Internet access, international dialing, electronic safe, minibar, and executive-style desk.

SUITES

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The Executive suite is perfect for peace and privacy with its separate sitting-room and bedroom. The sitting-room is well appointed with modern amenities including plasma TV & DVD player.

GUESTS CAN AVAIL OF THE FOLLOWING SERVICES:
‡ Laundry/Dry Cleaning ‡ Jewellery & Gem Shops ‡ Car Rental ‡ Baby Sitting ‡ Travel Desk ‡ Airline Offices ‡ In-House Doctor ‡ Bookstore ‡ Pharmacy ‡ 24 Hour Room Service ‡ Authorized Money Changers

BUSINESS CENTRE

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The hotel has a fully equipped business centre. 24 hours With all the latest in office automation and secretarial services.

SPA & FITNESS

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We provide treatments and therapies to relax replenish and invigorate. Moreover we have Steam rooms, Lap pool Outdoor swimming pool Spa & Health Club.

HEALTH & CREATION FACILITY
The built Health club includes Tennis. Temperature controlled swimming pool. Treadmills and steppers for aerobics. Multi machines for weight training. Soothing massage. A snooker table & tennis. Modern workout machines.

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MEETING FACILITIES

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Multimedia Slide Projector Screens Flip Charts Stationery White Board PA system

BANQUET HALLS
Serves as a prestigious setting for special events, grand reception, ball and state banquet. Elegant setting, meticulous attention and efficient planning all contribute to a successful event with lasting memories. Special themes, flower arrangements and matching décor for each event setting.

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Business Portfolio Of Avari Hotel

THE AVARI HOTEL LAHORE HAS:
Facilities and Services: ´ Centrally Air-conditioned ´ Bar For Non-Muslim Foreigners ´ Business Centre ´ Car Rental ´ Electronic Safe Deposit Box ´ Foreign Exchange Facility ´ First Aid Staff ´ Gift Shop / Logo Shop High Speed Internet ´ Luggage Storage

FACILITIES AND ´ SERVICES: Wi-Fi Internet
Photo Copy Facility ´ International Fax ´ Multimedia Projectors ´ Phone in Bathroom ´ Temperature Control ´ Voice Mail ´ Smoke Detectors ´ Temperature Controlled Swimming Pool
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ACCOMMODATIONS
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188 air conditioned guestrooms Lady Avari Rooms - Accommodation designed for the single female traveler Jacuzzi Rooms ² Rooms with a private patio featuring open air Jacuzzi E-rooms ² Designed for the business traveler featuring in room Pentium 4 computers and printers Suites ² A selection of suites are available from junior up to presidential for an added touch of luxury and service.

LADY AVARI ROOMS

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Accommodation designed for the single female traveler

SUITES

A selection of suites are available from junior up to presidential for an added touch of luxury and service.

RESTAURANTS (PC)
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Marco Polo (Breakfast, Lunch, Dinner, Buffet selection) Dumpkit (Genuine Mughlai Restaurant, with an authentic selection of dishes from the sub-continent) Taipan (Traditional Chinese cuisine) Royal Elephant (The only authentic Thai Restaurant in town) Nadia tea lounge (serving Hi-tea, Coffee and Sushi Bar) The steak lounge (serving imported halal beef to our customers)

MARCO POLO

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The striking interior design of this elegant restaurant is distinguished by its floral wood paneling, marbling in midnight brown and deep fuchsia chandeliers. Fixed-price menus are offered, along with Daily Specials.

DUMPUKHT

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Like the nawabi culture from which it's drawn. The food and style at this restaurant are subtle and refined. The vast repertoire of food includes delicately spiced meals packed with flavor: biryani, delicious kabab and the special raan-e-dumpukht.

TAIPAN

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Dine in the splendor of South East Asia. Fun, fresh and surprisingly affordable, Taipan, with its exciting and enticing open show kitchen, bridges the gap between fast food and fine South East Asian dining. The delectable menu features.

THE STEAK HOUSE
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Soft earthy tones and gentle candlelight add the finishing touches to romantic setting. A meal at the steak house is elegant. Most of the beef is nicely charred, teasingly salty and medium roasted giving a delightful treat. Great service, thoughtful side dishes.

RESTAURANTS (AVARI)
La pallisserie ´ fujiyama ´ KIMS ´ Tollington ´ Cinnamon
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LA PALLISSERIE
OPEN FROM 07:00 TILL 23:00

A treat to visit! Offers a premium range of cakes, snacks and pastries. Celebrate special occasions like Eid, Christmas, Birthdays & Valentine's and greet your loved ones with a splendid array of Avari's Special Cakes. ´ Table service and take away.
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FUJIYAMA
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The only Japanese restaurant in the city, now even more attractive and enjoyable with Chef Taka's special menu including imported seafood and authentic Japanese dishes. Enjoy the fun and showmanship at the 2 Teppanyaki counters as the chefs prepare your favourite dishes right in front of your eyes. Two private dining rooms available.

KIMS
OPEN 24 HOURS
Recently refurbished 24 hour venue. Offering an extensive A la carte menu every minute of every day as well as a lavish buffet of Pakistani, Continental and vegetarian dishes during breakfast, lunch and dinner.
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TOLLINGTON
OPEN FOR DINNER

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Enjoy the evenings under the stars at our open air BBQ venue offering local and International BBQ specialties every evening.

CINNAMON
OPEN FROM 9.00 AM TO 12 MIDNIGHT

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*Charming *Comfortable *Tranquil. Lobby lounge serving coffee, tea, snacks and fine delicacies. Traditional arches, Mughal paintings and comfort give the Cinnamon Lounge its exclusive appeal.

MANAGEMENT FUNCTIONS APPLICATION (PC)

Planning ´ Organizing ´ Leading ´ Controlling
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CHALLENGES AND ISSUES FACED BY THE ORGANIZATION Security threats ´ Staff training ´ Rescue training ´ Law and order situation ´ Cultural issues ´ Ethical issues ´ Entrepreneurship
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COMPETITIVE STRATEGIES OF PC

THREATS OF NEW ENTRANTS ´ THREAT OF PRODUCTS OR SERVICES ´ BUYER'S POWER (Customer) ´ SUPPLIER'S POWER
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MANAGEMENT FUNCTIONS APPLICATION (AVARI)
Planning ´ Organizing ´ Leading ´ Controlling
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CULTURE (AVARI)
Greatest asset and the key to our success at Avari Hotels International is our people. ´ We place a great deal of importance on assembling the best team of people possible, guided by passionately held goals, beliefs and principles. ´ We hire motivated people, train them to perform their jobs superbly, and create a working environment where they can flourish. ´ We treat our employees the same way that we expect them to treat our guests, with warmth, courtesy and respect
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STAKE HOLDERS
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Hertz Rent a Car provides an extensive range of services including the renting of cars with or without drivers as well as luxury vans.

STAKE HOLDERS
Ravissant salon now opens in Avari Lahore after 25 fêted years in Avari Towers, Karachi. ´ Now you can revive the same feeling of indulgence as you step into the Ravissant Salons, in the city of Lahore!
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CULTURE (PC)

A comfortable homely stay. ´ Best of facilities and services that enable customer to perform his/her business. ´ Indulge in luxury while being guests.
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GIMMICKS
LOCATION ´ SAFETY AND SECURITY ´ RATES ´ IMPROVED SERVICES ´ OLD AND NEW CLIENTELE
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GIMMICKS

AWARDS & RECOGNITION
AN AWARD WINNING GROUP OF HOTELS

The entire Avari Hotels Limited management team and staff would like to thank you, our guests, for all your support in the past years and for your encouragement to do even better in the future.

2005
World Travel Award for Pakistan's Leading Hotel

2007
Brands of the Year Award for Dynasty (Avari Lahore)

2008
World Travel Award for Pakistan's Leading Hotel

2008
Winner of Annual Chrysanthem um Award

2008
Consumer Choice - Hotel of the Year

2009
Avari Lahore Garden awarded first prize in Spring Festival 2009

CONCLUSION (PC)
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One of the most popular and growing hotels in the Country. Pearl Continental Hotel, Karachi was conferred the prestigious membership of the "Leading Hotels of the World", an exclusive global organization of deluxe hotels established in 1928. First priority of the foreigners for residence in Pakistan.

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Run by qualified and professional team. A proud recognition for Pakistan outside the Country. The first Pakistani chain which has achieved excellent international standards of quality products and services. Have become synonymous with a tradition of personal services, efficiency, convenience and guest satisfaction.

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