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Communication Skills

The Basics of
Communication

What we are going to cover are 4


things
1. Listening
2. Speaking
3. Reading
4. Writing

However in learning a SECOND


LANGUAGE the order changes, and that
order is.

1. Reading
2. Listening
3. Writing
4. Speaking

Reading maketh a full man, conference a ready man, and writing an exact man.
~ Sir Francis Bacon (The father of English Essays)

The purpose of spoken communication is


ESSENTIALLY LIMITIZED to
1. Suggestion
2. Order
3. Warning
4. Education
5. Motivation
6. Information
7. Advice

The two most important elements of verbal communication.


The TONE
The BODY LANGUAGE

Whenever you communicate keep 3 things in your mind

1. Avoid irrelevant facts.


2. Use Simple / Plain English
3. Be Empathetic

And the most important thing is the


EYE CONTACT.

Film dialogues should be like a poor mans telegram.


~ Billy Wilder. Hollywood filmmaker, screenwriter, producer, artist, and journalist

What is an EFFECTIVE
COMMUNICATION?

How to communicate
effectively?

If you want to learn to speak


correct English, speak English
in front of a person who knows
correct English, and ALLOW
that person to CORRECT
you.

Face-to-face communication
DOES NOT REQUIRE the
knowledge of grammar.

The main problem which


comes in our way of speaking
English is the DESIRE to
speak in correct English.

Think for a while.. do we


speak correct Hindi?

Then why to be PARTIAL


towards English?

Some Suggestions:
1. Read novels and GRADUALLY you will learn correct
English.
2. Do NOT get into the THEORETICAL PRINCIPLES of
grammar.
3. Read some articles related to personality development,
and you will engender a SENSE of the language.

Business Correspondence

It has to be
CONSERVATIVELY
CONVERSATIONAL.

Some Suggestions
1. Use CORRECT grammar.
2. Avoid irrelevant facts.
3. Use simple English.
4. Be empathetic.
5. Check it & remove grammatical errors.
6. Recheck it & remove grammatical errors.
7. Get it checked if there are any grammatical
errors.

Give example of an
official letter.

There is something
SPECIAL about
phrases.

Language acquisition
inside & outside the
classroom

Learning English is a
childs play, if you follow
these 7 principles.

Rule #1

Do not consult a
dictionary JUST to see
the meaning of a word.

Rule #2

Do NOT study
grammar.
Learn phrases instead.

Rule #3

Watch English movies


with subtitles.

Rule # 4

Write at least 5-10


sentences in English
and get it checked by an
English teacher.

Rule # 5
REMEMBER to REPEAT,
REPEAT to REMEMBER.

Rule # 6

Read and listen to


simple English
everyday.

Rule # 7
Read at least one article from
the net that is related to your
stream.
This is the only thing which can be taught for the English
for Specific Purposes.

Nothing that is worth


LEARNING can be
taught.
~ Oscar Wilde, Irish writer, playwright and poet.

A man who can read,


can learn ANYTHING
that anyone has ever
learnt.
~ Oscar Wilde, Irish writer, playwright and poet.

Certain websites which you should


refer to everyday.
1. phrases.thefreedictionary.com
2. wikipedia.org
3. vocabulary.com
4. Dictionary.com
5. wordinfo.info
6. bbc.learningenglish.com
7. ask.com

8. about.com
9. answers.com
10. businessballs.com
11. usingenglish.com
12. manythings.com
13. englishharmony.com
14. learnthat.org

Books which you should have : 1. Perfect Competitive English. (V.K. Sinha)
2. English is Easy (Chetananand Singh)
3. Word Power Made Easy. (Norman Lewis)
4. Letters for all Occassions (Shaadma Publication)
5. Oxford Book of Phrases. (Oxford University Press)

Thank you
very much for your
time &

PATIENCE.

This is just the

BEGINNING

Presented by
Puneet Bisera, Faculty of
Communication Skills.