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ISCOM 472 Entire Course

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ISCOM 472 Week 1 DQ 1
ISCOM 472 Week 1 DQ 2
ISCOM 472 Week 1 DQ 3
ISCOM 472 Week 1 Individual Elements of Lean Paper
ISCOM 472 Week 2 DQ 1

ISCOM 472 Final Exam Guide

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1.
Lean enterprise is a systematic methodology to red
uce the complexity and streamline a process to identify
and eliminate waste in company processes.
2.

Just –In-Time is the same as a lean manufacturing a
pproach.

ISCOM 472 Week 1 DQ 1

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Where is your organization in the evolution of a Lean Ente
rprise?

ISCOM 472 Week 1 DQ 2

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•   
• What technology drivers influence the evolution to lean
enterprise?

ISCOM 472 Week 1 DQ 3

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•   
• What is your organization's vision? Is your organization
utilizing any lean enterprise principles to achieve its visi
on? How has this been effective?

ISCOM 472 Week 1 Individual Elements of Lea
n Paper
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Elements of Lean Paper Resources: Electronic Reserve Rea
dings, University Library, the Internet, or other resource
s
Research the elements and core disciplines

ISCOM 472 Week 2 DQ 1

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•   
• Does your organization utilize TQM systems? What type
s? Give an example of how a particular TQM tool resolve
d a quality issue. What other methods could be conside
red?

ISCOM 472 Week 2 DQ 2

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•   
• Does your organization utilize Six Sigma improvement
methodology? Give an example of process that would b
enefit from DMAIC. What would be the challenges that y
our organization would have to overcome to successfull
y utilize Six Sigma?

ISCOM 472 Week 2 DQ 3

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•   
• What is your organization’s procedure for understandin
g your manufacturing or service process?

ISCOM 472 Week 2 Learning Team Need for a Le
an Initiatives Paper
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•   
• Research and identify an organization that will be used f
or this and subsequent Learning Team assignments.

• Attain faculty approval.

ISCOM 472 Week 3 Learning Team As-Is Proces
s Flowchart and Paper
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•   
• Resource: Need for a Lean Initiatives Paper

• Create an As-Is Process Flowchart for a process that

ISCOM 472 Week 3 Learning Team Individual
Process Analysis Techniques Summary
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•   
• Process Analysis Techniques Summary Create a Microso
ft® PowerPoint® slide presentation addressing each of
the process improvement phases listed below in a sepa
rate slide.
• Research each phase and describe two different techniq
ues to analyze a process that may be utilized during eac
h of the following process improvement phases:

ISCOM 472 Week 4 DQ 1

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• Can you improve something that you can’t measure? W
hy or why

ISCOM 472 Week 4 DQ 2

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•   
• What metrics does your organization use to assess supp
ly chain performance? What are the benefits of perform
ance metrics?

ISCOM 472 Week 4 DQ 3

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•   
• How do internal metrics differ from external metrics?
How does an organization know if they are measuring t
he right things?

ISCOM 472 Week 4 Individual Change Manageme
nt Paper
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•  word paper, usingyour own organization or one with w
hich you are familiar.
• Identify the three categories of improvements (cycle-ti
me, quality, and cost) that may be applied to an organiz
ational process.

ISCOM 472 Week 4 Learning Team To-Be Proce
ss Flowchart and Paper
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•  Lean Initiatives Paper and As-Is Process Flowchart and
Paper
• Create a To-Be Process Flowchart for the process identif
ied that requires improvement for your selected organiz
ation.

ISCOM 472 Week 5 Individual JIT and Process
Standardization Paper
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•   
• Choose a local business establishment, such as a car wa
sh, fast food, dry cleaner, or doctor’s office check-in.
• Observe and document the process steps followed.

ISCOM 472 Week 5 Learning Team Business Proce
ss Improvement Plan and Metrics Paper and Pres
entation
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•   
• Resources: Need for a Lean Initiatives Paper, As-Is Proc
ess Flowchart and Paper, and To-Be Process Flowchart a
nd Paper

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