You are on page 1of 55

May 13, 2010 1

May 13, 2010 2


May 13, 2010 4
May 13, 2010 5
May 13, 2010 6
Think > listen > talk
May 13, 2010 7
Communication Goals

To change behavior

To get and give


To get action
Information

To persuade To ensure understanding

May 13, 2010 8


Why is
communication

important

?
Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
May 13, 2010 9
May 13, 2010 10
What is Communication?
The process of
sending and receiving information among people…

Feedback

receiver sender

Medium
Encode Decode
SENDER RECEIVER

May 13, 2010 11


We need to
Most common ways to
improve our
communicate
communication...
70 % of our ma ges
s ual I
communication
Spea
king
efforts are:
V i

misunderstood
misinterpreted
rejected Bod
y La n
Writing gua
distorted or ge

not heard

May 13, 2010 12


May 13, 2010 13
May 13, 2010 14
PEOPLE ARE INFLUENCED,
PROBLEMS ARE SOLVED,
CHANGES ARE FACILITATED,
EXCELLENT RELATIONSHIPS ARE DEVELOPED,
DESIRED RESULTS ARE ACHIEVED, AND

SUCCESS IS ENSURED.

May 13, 2010 15


PLAYS
A VITAL ROLE
IN DISCOVERING
OURSELVES &
THE WORLD
AROUND US

May 13, 2010 16


THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
BOTH WITH YOURSELF & OTHERS
May 13, 2010 17
May 13, 2010 18
IS NOT JUST GETTING
THE MESSAGE ACROSS
BUT ITS ACCEPTANCE
FROM ITS INTENDED RECEIVERS WHICH
CAUSES THE EXPECTED BEHAVIOUR
FROM THE RECEIVERS OF THE MESSAGE

ONLY THEN, THE RECEIVERS


WILL BE WILLING TO
CONVERT THE COMMUNICATION
INTO ACTION
May 13, 2010 19
LISTEN TO,
OBSERVE &
INTERPRET
ALL FORMS OF LANGUAGE
IS ESSENTIAL FOR
EFFECTIVE COMMUNICATION

May 13, 2010 20


Love is so caring…
COMMUNICATION
INCLUDES

BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =

May 13, 2010 21


FEW FACTS
- Eye muscles are the busiest muscles in
the body. Scientists estimate they may
move more than 100,000 times a day.
- You have over 30 muscles in your face to
help you smile or frown.

It takes 17 muscles to smile and


43 to frown.

SO SMILE EVERYTIME YOU SEE SOMEONE,


IT IS VERY VERY ECONOMICAL.

May 13, 2010 22


FEW MORE FACTS

- The strongest muscle in your body


is your tongue.

USE IT EFFECTIVELY.

- It takes the interaction of 72 different


muscles to produce human speech.

May 13, 2010 23


• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
about
May 13, 2010 the speaker 24
Take responsibility for every stage of
the Communication Cycle:
What is intended –
What is spoken –
What is heard –
How it is understood –
What is agreed to –
What is acted on –
How it is actually implemented –
What results were really obtained.
Be aware of where you or others
tend to fall off the cycle.
May 13, 2010 25
W. A. T. C.
H.
W = WORDS
A = ACTIONS

T = THOUGHTS
C = CHARACTER
H = HEAD & HEART

May 13, 2010 27


May 13, 2010 28
1. MAKE SURE THAT
BODY LANGUAGE,
YOUR WORDS &
TONALITY
ARE CONGRUENT –
[ ALIGNED AND SENDING THE SAME MESSAGE ]
2. MAINTAINING EYE CONTACT –
[ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE –
[ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR –
[ ~ “Don’t forget to complete the work by tomorrow.” ]
[ ~ “Please remember to complete the work by tomorrow.” ]
5. GOOD LISTENING
SUPPLIES
THE BUILDING BLOCKS OF
GOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLS
~ Listening is an active process involving :
Ears – for verbal communication
Eyes – for non-verbal communication
Body – for gestures
6. WELL-TIMED PAUSES
GIVE TIME FOR
EXPLANATION,
EVALUATION &
DEVELOPMENT OF THOUGHT

~ Facial expressions reveal the difference between


a pregnant pause and an embarrassed silence
7. SUMMARISING
IS AN ESSENTIAL SKILL
WHICH TAKES STOCK OF
THE MAIN POINTS COVERED
8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGE
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact
9. COMMUNICATION
MUST APPEAL TO
BOTH MIND AND HEART
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ -
based on mutually respected values
10. KEEP THE COMMUNICATION SIMPLE
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’
11. TELL IT AND TELL IT AGAIN,
IF NECESSARY
~ tell the point once –
then come back and
hit it again, and again.
12. COMMUNICATE WITH CONFIDENCE
~ communication exposes
your inner thoughts, feelings and sentiments.
Your confidence, or the lack of it,
is getting transparently revealed.
13. PRACTICE THE ART OF COMMUNICATING
ON PAPER
~ thinking on paper & saying on paper
14. COMMUNICATION IS IRREVERSIBLE
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]

Only minimizing the hurt feelings is possible,


but the damage has already been done.
[ ~ forgive but not forget ]

Be highly careful, thoughtful and purposeful


15. COMMUNICATION IS MORE
A PEOPLE PROCESS THAN
A LANGUAGE PROCESS
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual
16. COMMUNICATION
CAN ALWAYS BE IMPROVED
~ practice, more practice and much more practice
17. COMMUNICATION AND FEEDBACK
~ feedback ensures that message has been received
in the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
49 May 13,
49
2010 Kerala
50 May 13,
50
2010 Kerala
For the sake of record

As on 12th May 2010 -

Prof. V. Viswanadham has uploaded live recordings of


more than 280 of his speeches to www.archive.org.
‘Communication Skills’ - has been downloaded, 356 times.

More than 150 Power Point Presentations,


can be freely viewed at: www.scribd.com
So far: 50,192 have viewed; 13,247 have downloaded.

www.slideshare.net/viswanadham -
One of the presentations, titled Communication Skills,
has been viewed 6,615 times, and downloaded 1,003 times.

Thank you
May 13, 2010dear friends for helping me to reach many more. 52
In case
YOU liked
this speech and
presentation
~ for listening to
more speeches and
for viewing
more presentations,
Please Visit:

www.archive.org
Visit: http://

and Search for Prof. V. Viswanadham


~ please download and then kindly listen.

May 13, 2010 53


In case YOU liked
this presentation
~ for viewing more presentations,
on various topics,
~ please download and then kindly view to
appreciate better the animation aspects.
Please Visit:

Please visit : www.scribd.com and


search for Viswam.vangapally4581
and / or www.slideshare.net/viswanadham

In case YOU want to give


some feedback / contact me :
Viswam. vangapally@gmail.com
Prof. V. Viswanadham ~ [040 – 2722 3383]

May 13, 2010 54


May 13, 2010 55