Book Review on

DABAWALAS
BY

SHRINIVAS

PANDIT
MANISH SINGH ROLL NO. : 043

PRESENTED BY:

BOOK DETAILS:
§ § § NO. OF PAGES : 102 § §PUBLISHER : TATA McGRAW-HILL § §LANGUAGE : ENGLISH § §EDITION : Third reprint 2008 § §No. of pages covered: 1- 20

Author ’ s profile:
Shrinivas Pandit is a veteran HR professional and a leadership counsellor . His clients include Indonesia, Biocon Group, Bangalore,and Pitambari,Mumbai. Previously he was Execuitve Vice-president (Pernsonnel) Siemens ltd. Prior to that he had Human Resource Dept of Blue Star and Johnson and Johnson. He is a graduate in Economics and law and obtained a postgraduate in diploma in Personal Management and Industrial relations from London School of economics. He has previously authored three widely acclaimed books - Thought Leaders, Design Your Career and Exemplery CEO’s. He has also written various articles in career guidance, organisation culture, leadership, mind-set change. CONTACT I.D. : shrinpandit2hotmail . com

ABOUT THE BOOK:
DABAWALAS, the story of Mumbai’s 115 years old business enterprise, run by semi-literate people. They are the home-made food delivery man. Through the conversation between four character, the book brings some key characteristics of successful organisation. These characteristics can be: Values, Decentralised decision-making, Continous value addition to customer care, time-management etc. Besides this, the book also includes some qualities that the leaders and managers must contain for building ever-lasting successful organisation.

DABAWALAS
Intr oduction:
This book describes 115 year old business operation of people. It is unfolded by dialogue between 4 people namely the author SHRINIVAS PANDIT’ , Raghunath Medge ( Raghu): President , Gangaram Talekar( Ganga) : General Secretary of NutanMumbai Tiffin Box Suppliers Charity Trust and ‘Anita Dalal ‘, a journalist and well-known business consultant. In this book the author and Anita discusses with Raghu and Gangathe various aspects of the working of their trust.

AIM

OF THE TRUST :

The aim of the trust is to provide home-made food to the people thereby providing customer satisfaction. Timely durability, Courteous Behaviourand Understanding needs of the customers form the basis of business durability.

WORKING OF THE TRUST:
Like a well settled organisation this trust also have a governing council. Trust cosistsof hierarchy type council consisting of 13 members. These include Ø PRESIDENT Ø VICE – PRECIDENT Ø GENERAL SECRETARY Ø TREASURERS Ø DIRECTORS Ø MUKADAMS

WORK

DEECRIPTION OF THE OFFICIAL :

Ø President and Vice – President are responsible for conducting monthly meeting,bank accounts analysis etc. Ø General Secretary – handle daily matter of the trust, administrative matter etc. Ø Ø Treasurer – handles accounts of the trust. DIRECTORS- helps President in decision making and smooth functioning of the trust.

Ø MUKADAMS - are the leaders of 25-30 dabawalas. Their work include sorting out Tiffin boxes, maintaining records of the payments, arranging substitutes for absent dabawalas.

Reasons for Existence :
vPeople’s craving for home-made food. v vCharges of the ‘Dabawalas‘ are cheapers as compared to hotels. v vPeople trusts on the ‘Dabawalas’ tremendously due to their punctuality and less error margins. DISTRIBUTION OF WORK: The senior dabawala undertakes the task of sorting at hubs whereas the junior’s task invoves a lot of leg-work like collection, loading,unloading etc. This arrangement is a leveller.

Reasons for Success:
q Trust among the ‘Dabawalas’ members. q qThey work efficiently in a team and are dependent on one another. q qThey are well disciplined and possess Gandhi-cap and I.D. card during working hours. q q The main aspect of their success is punctuality. q qThey are very efficient as their error rate is only 1 : 1600000.

Business Exapansion:
For this they prefer a basic MANTRA “ The Harder you hold on to Old Customer , the quicker you find the New Ones”.

Conclusion:
Hence we conclude that ‘Dabawala ’ works exactly like a post-office with customer satisfaction being their primary concern.

THANK

YOU ….

To be Continued …..