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Global Risk Mitigation

MANAGING YOUR RISKS & COSTS BY


MOVING FROM AN EVENT RESPONSE
MODEL TO A RISK MANAGEMENT MODEL

EVENT
RESPONSE

RISK
MANAGEMENT

Incident
Pre-incident

Post-incident

Incident
Pre-incident

Post-incident

An integrated Solution to answer


your needs

WHY INTERNATIONAL SOS?


WE ARE WHERE YOU ARE

We understand your needs because we have first-hand experience of what


your people experience when they travel.

Why International SOS


30
30 years
years of
of medical
medical and
and travel
travel
experience
experience

Global
Security
Centre

27assistance
27assistance centres
centres

36
36 clinics
clinics across
across 16
16 countries
countries
Global
Global Assistance
Assistance Network,
Network,
75,000
accredited
providers
75,000 accredited providers

5 Platforms
over 4
regions

Global
Information
Centre

38
38 years
years of
of political
political and
and
security
security risk
risk experience
experience
40+
40+ country
country risk
risk analysis
analysis
professionals
professionals
Global
Global network
network of
of security
security
specialists
specialists
On
On the
the ground
ground security
security support
support
and
and assistance
assistance

Underpinned by International SOS and Control Risks combined 78 offices and security and
medical presence at 350 sites in more than 150 countries worldwide.

Managing Security Risks for Global


Travelers
March 18th, 2016

Agenda
Common Travel Security Threats
5 Golden Rules for Travelers and
Organizations
Summary
Q&A

Common Travel Security


Threats

The Risk Landscape


The World We Live In...
Coups

Natural Disasters

Insurgency

Opportunistic Crime

Piracy Terrorism Kidnapping


Lawlessness War Civil Unrest
Medical Illness
Hijacking
Threats
Typhoid Fever

Extreme Weather

Dengue

Imprisonment

Travel-related infections

Air Quality
Hepatitis
Language and cultural barriers

Airline Catastrophes

Vehicle Accidents

Immigration & Visas

Rural Isolation

Most Common Travel Security Risks


Two most common threats
to our members
employees:
Opportunistic crime
Image 1

Road traffic accidents


Next most common:
Civil unrest
Violent crime

Image 2

Duty of Care Matters


Duty of Care is a companys obligation to protect its
employees from risks, including to injury, sickness, safety,
security, health, finances and travel risks.

Increasing number of travelers going to high-risk destinations


to conduct business.

Many employers are not aware of the extent of their legal Duty
of Care obligations.

Employers need to protect their human and physical assets to


ensure their business continuity.

Five Golden Rules

Understand your travelersand their risks


Five Golden Rules:
#1: Know Your Profile:
#2: Do Your Research
#3: Be a Hard Target
#4: Confidence is Key
#5: Stay Calm

2015 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

Rule #1: Know your traveler profile


All travelers are not
the same
Travel Experience
Travel Experience
Languages
Languages
Identity
Identity
Ethnic background
Ethnic background
Culture
Culture
Religion
Religion
LGBT
LGBT
Personality
Personality
Budget
Budget
Clothing
Clothing

Rule #1: Know your traveler profile


The is a significant
increase in female
travelers
Main threats more likely
Main threats more likely
affecting female travelers:
affecting female travelers:
Sexual harassment
Sexual harassment
Sexual assault
Sexual assault
Bag theft
Bag theft

Rule # 2: Research & Provide Resources


Factors to consider:
Factors to consider:
Risk ratings
Risk ratings
Major
security
Major
security
threats
threats
Latest developments
Latest developments
Hotspots
Hotspots
Calendar
Calendar
Local support
Local support
Culture and tiquette
Culture and tiquette

Direct travelers to resources at


their disposal
Colleagues
Contacts at your destination
Speak to a security expert
Specific websites

Rule # 3: Ensure your travelers are a hard target


Establish and
implement travel
policies and
procedures

Arrange and assist with:


Arrival
Airport
Transport
Accommodation
Office/Meeting Locations
Evenings and weekends
Communications
Enforce compliance

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Rule # 3: Ensure your travelers are a hard target


Transport Taxi
RECOMMEND:

The sole use of licensed companies

To sit in the back seat

To know the distance and direction of


destination and identify landmarks along
the way

To always wear a seat belt

ADVISE AGAINST :

Getting into a taxi that already


has a passenger

Allowing the taxi driver to take


another passenger en route

Putting important items in the


trunk

Rule # 3: Ensure your travelers are a hard target


Accommodation:
Surroundings - identify
potential threats
Checking in
Room security
Emergency exits
Answering the door

Rule # 3: Ensure your travelers are a hard target


Communication:
Keep mobile phone charged at all times
Engage international roaming or obtain a
local SIM card
Communicate local contact numbers to
HR / security / travel
Program key contact numbers prior to
arrival
Keep a hard copy of numbers and other
details

Rule # 3: Ensure your travelers are a hard target


Recreation
Encourage travelers to:
Stick to well-populated areas
Socialize in a group
Tell someone where they are
going.
Discourage drinking alcohol
excessively
Advise of risks of food and drink
spiking

Rule # 4: Instill confidence in your travelers


Provide travel
awareness training
to build confidence
and comfort
Advice to travelers:
Walk with confidence
Act with purpose
Adhere to personal comfort
levels
Trust instincts
Dont show youre afraid
Avoid being aggressive

Rule # 5: Help your travelers remain calm in crisis


Provide travel awareness
training to help travelers
respond to situations
If subjected to an armed assault:
DO
Stay controlled, calm and quiet
Move slowly and deliberately
Comply with attackers demands
DONT
Demonstrate aggression
Make sudden movements
Resist in parting with your
possessions

Rule # 5: Help your travelers remain calm in crisis


First and
foremost, advise
travelers to get
to a safe place

Ensure travelers know:

Whom to call for help

How to activate your


organizations security process

The limitations of local law


enforcement

Ensure you know:


How to account for your people
How and when to escalate the
situation
How to communicate internally,
externally

Summary Checklist Five Golden Rules

1. Know your traveler profile


2. Research and Provide
Resources
3. Ensure your travelers are a
hard target
4. Instill confidence in your
travelers
5. Help your travelers remain
calm

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Questions