Amina Talat

Strategic Management

 Folklore
Research

Methods

Findings
Primary

Managerial Roles

Interpersonal Roles
Informational Roles
Decisional Roles

Summary
2

 Common

beliefs

1. Managers are reflective, systematic

planners
2. The effective manager has no regular
duties
3. Senior managers need aggregated
information
4. Management is a science and a
profession
3

 New

research

Structural observation
Mangers were observed intensely; kept

detailed diaries
Analyzed mail and verbal contacts
Existing

sources

Across professions: Foremen, factory

supervisors, presidents of companies, gang

leaders.
Across countries: US, UK, Canada , Sweden
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 Myth:
Managers are a reflective, systematic

planners
Fact:
Managers work at an unrelenting pace
Activities are brief, varied, action-

oriented and discontinuous

5

 Myth:
The effective manager has no regular

duties
Fact:
Numerous regular duties, including

ceremonies and negotiations

Process soft information that links
organization with its environment
6

 Myth:
Senior managers need aggregated

information, which are best provided by

formal management information
systems
Fact:
Managers favor verbal media, telephone

calls, and meetings over documents

7

 Myth:
Management is, or at least is quickly

becoming, a science and a profession

Fact:
It is hardly known what procedures

managers use
Managers programs to process
information, make decisions, etc. are
locked deep inside their brain
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Interpersonal
1. Figurehead
2. Leader
3. Liaison
Informational
4. Monitor
5. Disseminator
6. Spokesman
Decisional
7. Entrepreneur
8. Disturbance Handler
9. Resource Allocator
10. Negotiator
9

 Figurehead
Leader
Liaison

10

 Monitor
Disseminator
Spokesperson

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 Entrepreneur
Disturbance
Resource

Handler

Allocator

Negotiator

12

 Authors

research indicates that

managers:
work at an unrelenting pace on various brief

activities
perform regular duties
favor verbal communication
Schools

need to:

identify managerial skills

put students in situations to develop skills
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