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Attitudes, and Attitude in

the Workplace
CODE 03 Individual and Organizational
Behavior

LETS
HAVE FUN
IN LEARNING
ABOUT ATTITUDES

Pop Quiz
Put all books and electronic devices
away
You have 5 minutes (3 questions)

Yay, your first pop quiz is


over!
Have a

Attitudes
Positive or negative feelings about
objects, people, or events

POP QUIZ
Attitude of Indians in general.
Attitude of Indians at workplace within
India
and Outside India.

POP QUIZ
Lets together create controversy!!!
Dating Attitude!!!

Attitudes
Job satisfaction: An individuals
general attitude toward his or her job
The biggest predictor of job
satisfaction is the work itself people
prefer interesting and challenging
work over routine work
Personality also predicts job
satisfaction happier people are more
satisfied

Attitudes
Pay does correlate positively with job
satisfaction, but after a certain level
of pay it levels off (E.g., people who
earn higher salary a year are no less
satisfied than those who earn lesser)
Is it so then Why is this so?

Attitudes
Organizational commitment: a state
in which an employee identifies with
the organization and its goals, and
desires to stay in the organization
Affective: I want to stay
Normative: I should stay
Continuance: I have to stay

Affective predicts the best outcomes

Attitudes
Employee engagement: employees
involvement and enthusiasm for his
or her work
Few employees (17-25%) are highly
engaged, which is unfortunate since
it leads to higher productivity and
lower turnover

LESSONS ON
ATTITUTE
FROM MOVIES

MOVIE TIME
The secret life of Walter Mitty.
Pursuit of happiness.
Jobs.
127 hours.
Samsara.
Laksha.
Swadesh.
Chak de India.
Into the wild.
The Wrestler.

SOME
CONCEPTS
TO
REFLECT
UPON

SOME CONCEPTS
Affect is a generic term that covers a broad
range of feelings people experience.
Emotions are intense feelings directed at
someone or something.
Moods are less intense feeling than
emotions and often (though not always)
arise without a specific event acting as a
stimulus.

SOME CONCEPTS
Positive affect a mood dimension that
consists of specific positive emotions such
as excitement, self-assurance, and
cheerfulness at the high end and boredom,
sluggishness and tiredness at the low end.
Negative affect a mood dimension that
consists of emotions such as nervousness,
stress, and anxiety at the high end and
relaxation, tranquility, and poise at the low
end.

SOME CONCEPTS
Affect intensity individual differences in
the strength with which individuals
experience their emotions.
Illusory correlation tendency of people
to associate two events when in reality
there is no connection.
Emotional labor a situation in which an
employee expresses organizationally
desired emotions during interpersonal
transactions at work.

SOME CONCEPTS
Emotional dissonance inconsistencies
between the emotions people feel and the
emotions they project.
Felt emotions an individuals actual
emotions.
Displayed emotions emotions that are
organizationally required and considered
appropriate in a given job.
Emotional intelligence the ability to
detect and to manage emotional cues and
information.

REFLECT ON IMPLICATIONS
AT WORKPLACE
AND
LIFE IN GENERAL