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Chapter

THREE

Attitudes and Job
Satisfaction

or events The opinion or belief segment of an attitude E. ‘I’m going to start looking for a new job’ . ‘I am angry with how little I’m paid’ Behavioral Component An intention to behave in a certain way toward someone or something E. people.g.g. ‘My pay is low’ Affective Component The emotional or feeling segment of an attitude E.g.Attitudes Attitudes Cognitive Component Attitudes Evaluative statements (either favorable or unfavorable) or judgments concerning objects.

The The Theory Theory of of Cognitive Cognitive Dissonance Dissonance Cognitive Dissonance Any incompatibility between two or more attitudes or between behavior and attitudes Acting in ways that is inconsistent with our beliefs Individuals seek to reduce this gap. or “dissonance” Dissonance Dissonancewill willbe beresolved resolvedby by:: ••Change Changebeliefs beliefs ••Change Changeactions actions ••Change Changeperception perceptionofofaction action(Rationalize (Rationalizeactions) actions) .

and wishing to maintain membership in the organization (Affective. actively participating in it. Normative.Types Types of of Attitudes Attitudes Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her job Job Involvement Identifying with the job. and Continuance Commitment) . and considering performance important to self-worth Organizational Commitment Identifying with a particular organization and its goals.

Types Types of of Organizational Organizational Commitment Commitment Affective Commitment An emotional attachment to an organization and a belief in its values Continuance Commitment The perceived economic value of remaining with an organization compared with leaving it Normative Commitment An obligation to remain with an organization for moral or ethical reasons .

Types Types of of Attitudes. and enthusiasm for the organization . Attitudes. satisfaction with. cont’d cont’d Perceived Organizational Support (POS) Degree to which employees feel the organization cares about their well-being Employee Engagement An individual’s involvement with.

– Depends on facets of satisfaction—tend to be less satisfied with pay and promotion opportunities . people are satisfied with their jobs.Job Job Satisfaction Satisfaction  Measuring Job Satisfaction – Single global rating – Summation score  How Satisfied Are People in Their Jobs? – In general.

. – After about $40. there is no relationship between amount of pay and job satisfaction.  Personality can influence job satisfaction. – Negative people are usually not satisfied with their jobs.000 a year.Causes Causes of of Job Job Satisfaction Satisfaction  Pay influences job satisfaction only to a point.

How How Employees Employees Can Can Express Express Dissatisfaction Dissatisfaction Exit Voice Behavior directed toward leaving the organization Active and constructive attempts to improve conditions Loyalty Neglect Passively waiting for conditions to improve Allowing conditions to worsen .

.The The Effect Effect of of Job Job Satisfaction Satisfaction on on Employee Employee Performance Performance  Satisfaction and Productivity – Satisfied workers are more productive AND more productive workers are more satisfied! – Worker productivity is higher in organizations with more satisfied workers.  Satisfaction and Turnover – Satisfied employees are less likely to quit.  Satisfaction and Absenteeism – Satisfied employees have fewer avoidable absences. – Organizations take actions to retain high performers and to weed out lower performers.

.Job Job Satisfaction Satisfaction and and OCB OCB  Satisfaction and Organizational Citizenship Behavior – Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.

 Satisfied employees increase customer satisfaction because: – They are more friendly.  Dissatisfied customers increase employee job dissatisfaction. – They are experienced. . which helps build longterm customer relationships. and responsive. upbeat.Job Job Satisfaction Satisfaction and and Customer Customer Satisfaction Satisfaction  Satisfaction and Customer Satisfaction – Satisfied workers provide better customer service. – They are less likely to turnover.