Chetana Hazarimal Somani

College of Commerce and

Group No: 2.

Presented To:
Prof. Shivaprasad

Effective Communication

The Team
Siddhesh Shinde
Swati Narkar
Ruksar Sutar

Vishal Narvekar

Agenda • • • • • • • • • • • • • Introduction to communication……. Anasuya .Swati Uses of effective Communication ….......... Vishal Activity ….Ruksar Path of good of communication …….Anasuya Conclusion ………....Siddesh Stages of listening……. Swati 7 Cs of communication……………….Durgesh Importance of Effective Listening……Ruksar Techniques of Effective Listening ……..Durgesh Barriers of effective communication …...Anasuya What is effective communication?..Siddesh Relationship between speaking and Listening…………... Anasuya What is listening……...

touch and broadcasting. • Wikipedia definition . writing.What is communication The process of communication is what allows us to interact with other people. without it. Common forms of communication include speaking. gestures. we would be unable to share knowledge or experiences with anything outside of ourselves.

Process of communication • Communication is the process of sending and receiving information among people… Feedback sender receiver Encode SENDER Medium Decode RECEIVER .

Effective communication • Meaning and Definition • Uses of Effective Communication • The 7C’s of Effective Communication • Facts about Effective communication .

For communication to be effective it is necessary to know the circumstances of the counter entity.Meaning and definition MeaningEffective Communication is a two way process – sending the right message and to the right person. Effective communication includes all the aspects of visual. Definition“Effective communication is the communication which produces intended or desired result” . It is important to know the psychology of the people you are interacting with for communication to be effective. auditory and kinaesthetic language to appeal the listener.

colleagues. • Effective communication helps us to connect well with kids.Uses of effective communication • Effective communication helps to understand a person or situation in a better way. build trust and respect in the organization. spouse. • It helps us in decision making. . effective communication helps us to resolve problems with both’s point of view. etc. boss. • It enables us to solve the differences. • Sometimes our message is misunderstood or we misunderstand the received message.

Completeness 2.Correctness.Conciseness 3. .Concreteness 6.Consideration 4.Courtesy 7.Clarity 5.The 7c’s of effective communication 1.

• Complete communication enhances the reputation of the organization.Completeness ` • The information conveyed in the message should be complete for the communication to be effective. • The sender must take into consideration the receiver’s mind set and convey the message accordingly. • Complete information always gives additional information wherever required. it leaves no question in the minds of the receiver. . • Complete information helps in better decision making as it serves all the desired and crucial information.

Conciseness • Conciseness means communicating what you want to convey in least possible words. • Conciseness is a necessity for effective communication. • Concise communication provides short and essential message in limited words. . • Concise message is more appealing and comprehensive to the audience. • Concise messages are non repetitive in nature.

. • Consider the needs and requirements of the audience to achieve effective communication. etc.Consideration • Effective communication must take audience into consideration by knowing the viewpoints. mindset. • Consideration implies ‘stepping into the shoes of others’. educational level. • Consideration ensures that the self respect of the audience is maintained and their emotions are not harmed. back ground.

. appropriate and concrete words. • Complete clarity of thoughts and ideas enhances the meaning of message. • Clarity helps to understand the message easily.Clarity • Clarity implies emphasizing on a specific goal or objective at a time. • Clarity comes with the use of exact. rather than trying to move away from track.

. • Concrete communication shows good level of confidence. • Concrete information cannot be misinterpreted.Concreteness • Concrete communication implies being particular and clear rather being fuzzy and general. • Concrete information helps to strengthen the reputation of the organization.

judicious. • Courtesy reflects the nature and character of the sender of the message.Courtesy • Courtesy means being polite. kind. • Courtesy is an important element of effective communication. . • It is the same as give respect and then expect the same. enthusiastic and convincing.

Correctness • Correctness in the communication implies that the correct information is conveyed through message. • Correct information includes the precision and accurateness of facts and figures used in the . • Correct information has greater impact on the audience. • Free from grammatical errors and use of appropriate and correct language. • Correct communication boosts up the confidence level of the sender.


Long Communication Chain. Transmit ting Barriers • No Provision for Feedback • Inadequate Feedback.• Lack of Sensitivity to Receiver • Lack of Basic Communication Skills • Insufficient Knowledge of the Subject Encodin • Emotional gInterference •Barriers Lacking confidence • • •  Physical Distractions Channel Barriers.  Lack of Communication Skills • Emotional Distractions • Information overload  • Conflicting Messages • • • Decodin g Barriers. Respon ding Barriers Lack of Interest.  Lack of Knowledge.   .

tone) Cultural Sensitivity .Over coming the barriers of effective communication Connecting with The audience Simple Words Summarizing what has been said Effective Questions Seeking Participation Effective Communication skills Checking for understanding Body language (Smile. Gestures. Eye contact.


What is listening ? • Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas. .

Various stages to listening • Hearing • Focusing on the message not the person • Comprehending and interpreting • Analyzing and Evaluating • Responding • Remembering .

Co-relation between Listening and Speaking .

What we are taught…. Am oun t ta ugh t .

we would have been given two mouths and one ear.Importance of listening “If we were supposed to talk more than listen.” Mark Twain .

Techniques of active listening PARAPHRASE PARAPHRASE Restate Restate what what was was said said in in your your own own words words SUMMARIZE SUMMARIZE Pull Pull together together the the main main points points of of aa speaker speaker QUESTION QUESTION Challenge Challenge speaker speaker to to think think further. understanding. however however suspend suspend judgement . further. clarifying clarifying both both your your and and their their understanding.

Path for good communication Listen to Understan d Repeat Seek understandin g before proceeding Understan d before speaking Speak to be understoo d .

German Proverb .Conclusion A man is seldom better than his conversation .