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RETAIL - PHYSICAL STORE

ABHIMANYU DEV (15F601)


ABHISHEK SHARMA (15F603)
ADITI CHAKRABORTY (15S605)
ANMOL JITESH MOTTA (15S609)
CHANDRASHEKHAR RAMACHANDRAN
(15S615)
CHEETAL SUROLIA (15S616)
DEEPESH BANSAL (15S617)

INTRODUCTION

PROBLEMS IDENTIFIED

INDECENT STAFF BEHAVIOUR


DELIVERY ISSUES:
BILLING ISSUES:

RELEVANT IS
INCONSISTENCY:
LACK OF AWARENESS AMONG EMPLOYEES
DIFFERENCES IN SERVICE CAPABILITIES AMONG SERVICE
PERSONNEL
DELIVERY AND BILLING ISSUES
INSEPARABILITY:
A FLAW IN THE BEHAVIOR PERCEIVED TO BE PART OF BIG
BAZAAR SERVICE

SOLVING ISSUES WITH THE USE OF PS


PROCESS :
STANDARDIZATION
STREAMLINED DELIVERY PROCESS
TECHNICAL EFFICIENCY
PEOPLE
. PROPER MANAGEMENT OF EMPLOYEE RESOURCES
ALTERATION OF TRAINING METHODOLOGY

SOLVING ISSUES WITH THE USE OF PS


PROMOTION
CREATE A POINT OF DIFFERENCE
PROMOTE THE POSITIVE NEWS
ABOUT THE STORE & PREVIOUS
INCIDENCES OF GOOD CONSUMER
SERVICE
PROMOTIONS AND INTERACTIONS
WITH CUSTOMERS ON SOCIAL
PLATFORMS.

SOLVING ISSUES WITH THE USE OF PS


PRODUCT
STANDARDIZED PRODUCTS AND SERVICE
PLACE
STRATEGIC POSITIONING
ANALYZE DELIVERY CONSTRAINTS