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Interpersonal Skills

Intentions

Motivations

Desire

Empower

Developing skills for successful


interaction

Diversity

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

No matter how hard you work


or how many brilliant ideas
you may have, if you cant
connect with the people who
work
around
you,
your
professional life will suffer.

Interpersonal Skills

Intentions

Desire

Motivations

Empower

Diversity

What are
Interpersonal Skills

Developing skills for


successful
interaction

Interpersonal Skills help


us
understand
the
intentions, motivations and
desires of other people.
The allow us to work
effectively with others.

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Why Interpersonal Skills are


Important?

Developing skills for


successful
interaction

--Relationship Skills
--Problem Solving
--Life Skills
--Empathy &
Understanding
--Social Skills
--Emotional Literacy

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Interpersonal
Relationships
Affiliations

Social
Association

Between two or more


people
Developing skills for
successful
interaction

Connections

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Six success elements in


Relationships

Developing skills for


successful
interaction

It takes a combination of
1.
Self-awareness,
2.
Self confidence,
3.
Positive personal impact,
4.
Outstanding performance,
5.
Communication skills and
6.
Interpersonal competence
to succeed in your career
and life.

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

Do you know
how other
peoples see
you?

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

When you leave a


meeting or end a
conversation,
what
impression do you
leave behind?

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

Create
Positive
Personal
Impact

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Interpersonal
Communication
Developing skills for
successful
interaction

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

Interpersonal
Communication
Interpersonal communication
mean the ability to relate to
people in written as well as
verbal communication. This
type of communication can
occur in both a one-on-one
and a group setting. This also
means being able to handle
different people in different
situations, and making people
feel at ease.

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Communication
Styles

There are four styles of


communication:

Developing skills for


successful
interaction

1.
2.
3.
4.

Passive
Aggressive
Passive-aggressive
Assertive

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Passive communication
involves the inability or
unwillingness to express
thoughts and feelings.

Developing skills for


successful
interaction

The
aggressive
communication
involves
overreaction, blaming and
criticizing

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Passive-aggressive
is
a
combination of the first two
styles
they
avoid
confrontations (passive), but
will be manipulative to get
what they want (aggressive).
Developing skills for
successful
interaction

Assertive behavior involves


standing up for oneself.

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Many causes of
conflict arise due to
miscommunication.
Developing skills for
successful
interaction

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

Once you understand


your
own
communication
style
pitfalls,
you
can
correct
them
and
communicate
more
effectively.

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

Remember
Aggression
breeds
Aggression!

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

What is
Conflict?

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

What is Conflict?

Conflict
through
involved
their
interests

is a disagreement
which the parties
perceive a threat to
needs,
well-being,
or concerns.

Developing skills for


successful
interaction

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Conflict Resolution
Conflict resolution involves
identifying areas of agreement
and areas of compromise so
that
a
solution
to
the
disagreement
or
conflict
occurs.
Developing skills for
successful
interaction

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

How do I
handle/prev
ent/reduce
conflicts?

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

5 Ways to Resolve
Conflict

Developing skills for


successful
interaction

Running away
Being obliging to the
other party
Defeating the other party
Winning a little/ losing a
little
Co-operating

Interpersonal Skills

Intentions

Motivations

Developing skills for


successful
interaction

Desire

Empower

Diversity

Resolving
conflict is an
art of
Communicatio
Use
n
Interpersonal
Communicatio
n skills

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Do the hard jobs first. The


easy jobs will take care of
themselves.
Developing skills for
successful
interaction

Interpersonal Skills

Intentions

Motivations

Desire

Empower

Diversity

Thank You
Developing skills for
successful
interaction

Interpersonal Skills