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u McD has 18,380 restaurants in
over 91 countries

u Each restaurant employs avg 50

people in 25 different jobs

u McD uses Standardisation across

all its outlets across the world

u McD has been divided into 5

regions which r furthur sub divided
into local divisions
Rubal Garg HRF015
1-6
 



‰ is to be the world's best quick

service restaurant experience
Being the best means providing
outstanding quality, service,
cleanliness, and value, so that
we make every customer in
every restaurant smile

 |


Restaurant Manager

First Assistant Manager

Second Assistant Manager

Trainee Manager

Floor Manager

Trainee Floor Manager

Trainee squad

Crew Mem er
 


 !
u Oor McDonald's, people are its
most important asset

u customer satisfaction begins

with the attitudes and abilities
of employees

u committed, effective workers

are the best route to success

u Oor these reasons, McDonald's

strives to attract and hire the
best, and to provide the best
place to work
 "

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u Equal Opportunities Employer

u Job Analysis
Questionnaire Method
Observation Method

u Talent Acquisition Process

Recruitment
Selection

(eeshan Shekhani HRF001

7-9


u pevels of Hiring
Trainee Managers
Crew Members

u Sources Of Recruitment
Internal
External
u Advertisement in
Newspaper
u Advertisement on websites
u Internship
  


3 main stages
u Aptitude tests & initial
interviews
u On Job Evaluation(eg
store management)

u Oinal Interview

Reference Checks

Relocation
 


u Training
Direct Training
Training abroad

u Methods of Training
On Job
Classroom
Computer based

u pevels Of training
Crew Member training
Managers Training
Titiksha Patidar HRF058 10&11
 |$


u Training ourses
Floor Manage ent ourse (FM )
Manage ent Develop ent ourse
u Basic Shift Manage ent (BMS)
u Advance Shift
Manage ent(AMS)
u Syste Manage ent
ourse(SM )
u Restaurant Leadership
Progra e (RLP)
u Operations onsultant ourse
(O )
u Training onsultant ourse
u Graduate areer Advance ent
Progra e (G AP)
 "

 
u Bi yearly appraisals

u On Job Evaluation using

Observation Checklist

u PA forms for all grades and

jobs

u Performance judged on
International McDonald·s
standards
Employee performance in
relation to these standards

u  level grading Scale

S ita SinghHRF029 12-14
 &
u Performance Based Pay

u Types of incentives
Cash
Non Cash

u Cash
Attendance Allowance
Annual Allowance
Medical Allowance
Hard Soft Ournishing
peave Oair Assistance

u Non Cash
Crew of the year
Crew of the month
Branch of the year
MahaBucks
Oree meals at restaurant
 %
u Profit sharing

u A fun team

u peaves

u Company car

u Uniform

u Social activities

u Olexible hours
 

"
u Private medical care

u pong Service awards

u Scholarship Programmes

u Management Programme

u Vacations

u The McPassport Programme

Veha haudhary HRF005

& Dipti Lakhani HRF041 u Internal Promotions
 $

Survey questionnaire
 



The ajority of respondents
had orked for less than a year.

Over 80% ere bet een 20-

24, although the fe anagers
that responded ere over 27.

Over 85 % stated they ere

cre e bers.

60% of respondents kne

so e one ho orked there.
The others alked in to apply

The ajority of respondents

found the recruit ent process
easy
 





6. All the e ployees apart fro

anagers and trainee anagers
orked part ti e
7. The shift changed fro eek to
eek, although the sa e basic hours
ere orked
8. All respondents orked as a tea
9.Yes, for the cre e bers, but no for
the Managers
10.Over 70.5% of respondents
ans ered no to this question
11.The ajority of respondents
ans ered yes
12.The response to this as lo , ith
less than 20% of e ployees pro oted.
Although this figure as 75% a ongst
anagers.
 



13 The majority of employees were satisfied
with the amount of training they had
received

1 Over 75% stated they were career

minded

15 Only 33% stated they were ambitious

with McDonalds

16 68% were happy with their pay

17 Over 60% were happy in their role

18 The majority of crew members stated

less than a year The managers that
responded stated over a year

19 This question was left blank on over 50%

of questionnaires
"

u Managed by Global HR policies

u Standardization in service

u Paymaster in its sector

u Training is an important
retention tool

u Attract employees through

word of mouth

u Attention to employee
demographics

u Retention strategies
successful at some outlets