Customer Satisfaction

Survey
Local Trains
Group A9
Aakash, Darshan, Kalpesh, Dinesh, Gaurav

Age of respondent
3%
14%
39%

45%

Gender
25%

75%

Profession
23%

8%
69%

Income in lacs
8%

16%
46%

30%

Travelling in train
since

18%

22%

22%
38%

Travel Class

30%
70%

Purpose of Journey
7%
19%

74%

Frequency of Travel
2%
17%
4%

78%

Type of Ticket
14%
8%

77%

Purchase of ticket
5%
2%

93%

Any concession on fare?

8%

92%

Rate your opinions on

fare charges

Faced offence in train

while travelling?
3%
19%

21%

58%

Rate on scale 1 to 4 in
terms of improvement in
passenger amenities if
youre a passenger for 5+
years
8%
14%

27%

51%

Do you think guidance in

train is clear enough?
3%
9%

32%
56%

Are you satisfied with the

speed from starting point
to destination?
5%
23%

17%

54%

Are you satisfied with the

frequency of train at peak
(e.g. 7-9am , 5-8pm )
1%
25%

21%

53%

Are you satisfied with the

comfort of seat?
4%

23%
42%
30%

Your opinion on
cleanliness of train
6%

27%

26%

41%

Do you think travelling to your

desired destination by train is
more convenient than other
transport?
2%

98%

Your opinion on facilities

at ticket counter?

Rank your opinion as

1,2,3,4 & 5 about
preference of train to
other mode of transport?

Behavior of railway
employees?

Please express your

opinion regarding trains
not maintaining
Punctuality?
4%

1%

34%

31%

30%

When trains are unusually delayed

have you ever informed of the
reasons, approximate time of
departure etc.
7%
12%
40%

13%

28%

Your Opinion on
facilities in train

Your Opinion on
facilities in Platform

Thinking about the station

you travel from most often
, please rate how
satisfied you are with the
following aspects

How do you rate the

station in terms of your
personal security while
using it?
5%

28%

13%

29%
25%

Your opinion on
facilities at FOBs /
Subways?

Your overall
satisfaction on
following :-