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KNOWLEDGE

MANAGEMENT IN

Krzysztof Art, Piort Bartenbach, Krzysztof Bukowski, Ewelina


Sotysiak,
Bartomiej Staszczyk, Dominik Wolski, Magorzata Zubiel, Pj Kravitz

COMPANY OVERVIEW
Siemens was founded by Werner
von Siemens on 12th October 1847.
His invention was based on a
telegraph but instead of using Morse
code he used a needle to point a
sequence of letters. In 1848, the
company built first long-distance
telegraph line in Europe. 500 km
from Berlin to Frankfurt am Main.

COMPANY OVERVIEW
Nowadays Siemens is the largest
engineering conglomerate in Europe. The
company has 15 divisions, however, main
business sectors are: Industry, Energy and
Healthcare.
Siemens and its subsidiaries employ
approximately 420,800 people in nearly
190 countries and reported a global
revenue of 76.651 billions Euros in 2009.

SIEMENS Europes
Knowledge Management
Leader

In 2003 Siemens was honored as the "Most


Admired Knowledge There are more than
1,500 Communities of Practice (CoP) with
90,000 members, and about 250 of these
operate across Group and regional
boundaries. Almost 20 percent of all Siemens
employees worldwide are in a CoP. These
marketplaces offer more than 250,000
"knowledge objects"structured documents
or discussion forums on methods, solutions
and experiences.

Basic areas of the


knowledge exploited in
SIEMENS

Knowledge Management
Maturity Model at SIEMENS
The KMMM is a structured method to
assess an organizations overall position
in knowledge management.

SIEMENS developed it in order to:


get a real picture on site, efficient
point to the right interventions
deliver comparable results
plan suitable actions

Key Areas of the KMMM

Source:
http://kmmm.org

SIEMENS version of the K3M Model - Analysis Model

Theanalysis modelhelps to take account of all important


aspects of Knowledge Management and revealswhichtopics
should be developed in future.
These 64 topics are arranged ineight key areas, which are
partly based on the enablers of the EFQM Model for Business
Excellence and have also been extended or differentiated to
represent KM specific aspects.

Key Areas of the KMMM

Source:
http://kmmm.org

Development Model

Thedevelopment modeldefinesfive
maturity levelsand provides informationhowto
make the next reasonable step in Knowledge
Management development.

Basic areas of Knowledge


in s
Technolo
gy

Product
Developm
ent

Custome
rs

Internal
processe
s

Basic areas of Knowledge


In SIEMENS
Technology - Siemens as a mainly manufacturing company focus
their Knowledge on the technology. Sharing knowledge in that part
is crucial for a successful development of technology.
Product development Every company has to develop in order
to stay alive. Knowledge concerning product development is
another crucial component at Siemens.
Customers - Knowledge about customers, their behaviors,
preferences and habits is one of key areas of knowledge developed
in Siemens.
Internal processes for company, to stay healthy and
competitive towards the external environment, firstly the inner
processes have to be driven smooth. That is why Siemens evaluate
highly this area and keeps on developing tools and techniques to
constantly provide an improvements.

Presentation of two
competency profiles
of chosen two posts

What is a Competency
Profile?
A competency profile is defined as a set of
competencies and includes associated
behaviors that link directly to the work to
be performed, as well as the levels of
proficiency for each behavior. Usually
there are several competencies for any
given position. This profile or set of
competencies is specific to an job or
group of jobs.

Two chosen competency


profiles
-Telecomunnications Engieneer
- IT specialist

Telecommunications
Engineer

Telecommunications engineering
is a major field within electronic
engineering. The work ranges
from basic circuit design to
strategic mass developments. A
telecommunication engineer is
responsible for designing and
overseeing the installation of
telecommunications equipment
and facilities, such as complex
electronic switching systems,
copper telephone facilities, and
fiber optics. Telecom
engineering also overlaps
heavily with broadcast
engineering.

Competency profile
Telecommunication engineer will be capable of
monitoring and managing a maintenance group or
region engaged in the maintenance of signaling
equipment through direct actions or through delegated
actions to ensure compliance with organizational and
legislative requirements.
Most telecommunication engineers are well versed
in engineering and often hold degrees in engineering.
Courses that are fundamental to the field are math and
physics with particular emphasis on circuitry and
mechanical engineering.

Competency profile
Some telecommunication
engineers start off as installers or
repair workers and work their way up
to engineers and supervisors. Many
who hold a degree in science or
engineering can land ajobas an
entry level telecommunication
engineer, but many companies prefer
to hire someone with experience,
notably with at least 5 years
experience in FCC/FAA regulation,
microwave systems,
telecommunication engineering and
design.

Skills
Problem solving
the ability to analyze situations are critical to
the job
Since textbooks only teach how things work,
it takes a strong, persistent, organizational and
analytical person to take the information on
how telecommunications works and apply it to
the real world where a variety of unforeseen
and unexpected circumstances require unique
problem solving to get the job done. Also,
communication (verbal and written) are
needed, as well as the ability to meet deadlines
and work under pressure.

TELECOM ENGINEERS should have


knowledge and understanding of:
General and discipline- specific engineering processes and principles
health, safety and environmental issue
legislative and regulatory framework
resource management
quality assurance principles and systems
problem solving methods
evaluation methods
Application of Signaling Principles relevant to installation
Installation procedures and standards
Installation methods available
Lines and methods of effective communication
Statutory requirements
Limits of own authority and responsibility

What is more, telecom engineer is responsible for managing and


signaling installation/construction activities ensuring him/her that:
correctly interpret the installation requirements
schedule the installation activities efficiently
implement the installation plan in accordance with organizational
requirements
monitor the installation process and the quality of products
review the installation process and identify improvement
handover installed equipment to the satisfaction of the client
support the comissioning by ensuring integrity checks are completed

IT specialist

Information technologies specialists can be found in small


companies and large organizations as Siemens. They work in a
number of capacities, including web design, site administration,
network and systems administration, advise users on breakdowns,
fix software problems, research the web for various companies and
individuals, and maintain sites for companies and individuals. They
are experts when it comes to the information superhighway, and can
surf effectively, efficiently, and design, develop, and discover just
about anything having to do with computers, from knowing which
buttons perform which functions to ensuring a system stays active
for long periods of time.

Information technology specialists translate specialist


requirements into complex hardware and software systems.
they analyse, plan and produce information technology and
telecommunications systems and introduce new or modified
systems. They provide customers and users with technical
advice, support and training.
Typical areas of applications development in which they
work are commercial, technical, expert, mathematical and
multimedia systems. Typical areas of system integration in
which they work are computing centres, networks,
client/server systems, fixed networks and radio networks.

Skills
design and produce customized software
applications,
test and document applications,
modify existing applications,
apply project planning, implementation and
control methods,
use software development tools,
develop ergonomically designed user
interfaces for specific applications,
rectify faults through the use of expert and
diagnostic systems,
present applications,
advise and train users.

IT SPECIALIST:
Understands basic operation of the
functional unit and accurately
describes
menu of services to customers.
Exhibits awareness and commitment
to
the mission and goals of the
department. Learns and applies new
procedures and technologies relevant
to
work.
Evaluates and modifies
departmental services to provide
enhanced quality. Pursues new
knowledge on a
continuous basis and implements
best
practices of the profession. Ensures
continuity in the execution of
assigned

IT SPECIALIST:
Provides service to internal
and external customers to satisfy
their needs and expectations.
Listens to concerns and resolves
complaints
effectively and promptly.
Responds
courteously in all interactions
and
provides timely assistance.
Seeks feedback from customers
and service recipients to improve
quality
and design ways to exceed
expectations. Establishes proactive
relationship with customers.
Includes
providing education to clients as
appropriate. Ensures positive
customer
relationships and mentors peers to

Developmental needs
for the positions of
Telecommunications Engineer
IT Specialist
And recommendations of actions
that should be taken to fulfill these
needs

Telecommunications
Engineer
Many employers prefer to hire
telecom technicians, installers and
analysts with 1-5 years of experience.
Entry-level careers are available to
technicians and installers with an
associate's degree, while advanced
analyst or senior positions may require
three or more years of experience.
Telecom technicians and analyst positions
with supervisory or management
responsibilities may require 5-10 years of
experience.
What is very important here, is the fact
that Telecom Engineers need to have
experience but we cant forget that they
have to develop constantly, they have to
grow with rapidly changing enviroment.

When we talk about this job position, we have to remember about very
important organization:

Society of Cable Telecommunications Engineers


Certification

This organization offers certification for a range of telecom


professionals. To obtain certification, candidates must pass a
comprehensive exam based on their responsibilities and telecom
knowledge. Telecom engineers must become

recertified every three years (www.scte.org). SCTE


offers eight different certificates, including certification
for:
Broadband Premises Installers
Broadband Distribution Specialists
Broadband Telecom Center Specialists
Internet Protocol Engineering Professionals

Another very important organization when we talk about


developmental needs of this position is:

Telecommunications Industry Association


Certification

TIA offers two certification programs for telecom professionals:


Certified in Convergence Network Technologies (CCNT) and
Convergence Technologies Professional (CTP). CCNT credentials are
considered entry-level and should be obtained before pursuing CTP
certification. Both certification levels require professionals to
have a comprehensive understanding of telecom systems,
networking components and system interfacing. Each
certification is obtained after telecom professionals pass a
multiple choice exam (www.tiaonline.org).

Workshops And Seminars

Telecom workshops and seminars for engineers are


typically available from colleges, universities and
industry organizations. College-based seminars may
last several hours and focus on specific aspects of
telecom systems and installation procedures.
Workshops may also address recently implemented
changes in the industry. Industry organizations,
including SCTE and TIA, also offer workshops,
seminars and online training events. TIA offers videos
and podcasts, while SCTE has an online learning
program that offers a live seminar on the third
Wednesday of each month.

Professional
Development
According to the
U.S. Bureau of Labor Statistics,
telecommunications is a field characterized by
constantly changing technology (www.bls.gov).
Because of evolving trends in telecommunications
technology, telecom engineers must stay abreast of
technical changes and updates.
Continuing education is vital to telecommunications.
Some professionals engineers seek a graduate
degree in computer science, electrical engineering,
networking systems or a related field. Organizations
like SCTE and TIA can also provide continuing
education and professional development
opportunities.

IT Specialist
Constantly changing
computer era forces IT
specialists to keep
updating and
developing their skills.
The essentials and
work frame of such
position are covered in
documents under
codename of GS-2210.

COMPETENCIES:
Knowledge of personal computer
fundamentals.
Knowledge of data communications
concepts.
Knowledge of system architecture and
design.
Skill in both oral and written
communications.
Knowledge of WAN/LAN architecture and
topologies and knowledge and skill in
operation of LAN/WAN software.

Developmental Areas
Communications Management
Human Resource Management
Systems/Technology Management

Training Resources and


Developmental
Recommendations
Communication Skills for Information Technology

Professionals - Global Knowledge


Communicating for Results - USDA Graduate School
Civil Rights Training
In-House Training (Equal Employment Opportunity Office)
Ethics Training
In-House Training (Human Resources Division/Location)
Workplace Violence and Ethics Training
In-House Training (Human Resources Division/Location)
Local Area Networks; NetWare Administration (current level);
and Novell NetWare
Global Knowledge
Orange Technologies Institute

Training Resources and


Developmental
Recommendations
Advanced Firewall Administration and Configuration

Learning Tree International


Global Knowledge
Intrusion Detection Systems and Proxy Services
Learning Tree International
UNIX or equivalent
Learning Tree International
Orange Technologies Institute
Windows NT or current Windows OS
Learning Tree International
DEVELOPMENTAL RECOMMENDATIONS:
Supervisory Training
Team Leadership
Leadership Training Opportunities

This training will surely help IT specialists in keeping


updated to any of information technology news or
changes and prevent from any problems and
misunderstandings in the future.

BIBLIOGRAPHY:
http://www.hrsg.ca/node/196
http://en.wikipedia.org/wiki/Telecommunic
ations_engineering
http://www.schoolsintheusa.com/careerprof
iles_details.cfm?carid=476
http://uncw.edu/HR/documents/Career_Ban
ding/ITCoreCompetencies.pdf