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Group 4

Clamor, Patricia
Gaw, Carla Mae
Isidro, Pauline Bianca
Lacurom, Kriza Jane
Salvador, Trixie Jeannelle
Tan, Kate
Villamor, Aellie

Learning Objectives
Identify the seven Quality Control
Tools
Discuss breakthrough improvement
and the importance of creativity and
innovation
Identify the Organizational Issues in
Process improvement

Seven Quality Control Tools

Flowcharts process map


stratification
-picture of a process that shows the
sequence of steps performed

Seven Quality Control Tools

Scatter Diagram illustrate


relationships between hypothesized
causes and effects.

Seven Quality Control Tools

Check Sheets- are data collection


forms that facilitate the interpretation
of data.
Attribute data- obtained by counting or
from some type of visual inspection.
Variable data collected by numerical
measurement of continuous scale

Seven Quality Control Tools

Pareto Diagrams technique for


prioritizing types or sources of problems. Pareto
analysis separates the vital few from the
trivial many and provides help in selecting
directions for improvement.

Seven Quality Control Tools

Cause

and

Effect

Diagrams

fishbone or Ishikawas diagram. It is a


graphical representation of an outline that
presents a chain of causes and effects.

Seven Quality Control Tools

Control
Chartsbackbone
statistical process control.

of

Seven Quality Control Tools

Histograms graphical representation of


the variation in a set of data. It shows
frequency or number of observations of a
particular value or within a specified group.

Root cause analysis approach using


statistical, quantitative or qualitative
tools to identify and understand the
root cause or the true source of a
problem.

Breakthrough Improvement
Breakthrough Improvementdiscontinuous changes, continuous
improvement philosophy of kaizen.
-result from innovative and creative
thinking.
-motivated by stretch goals or
objectives.

Breakthrough
Improvement
Benchmarking search for the best
practices that will lead to superior
performance.
-helps a company learn its strengths
and weaknesses and incorporate best
practices into own operations.
Best Practices approaches that
produce exceptional results

Types of Benchmarking
1. Competitive benchmarking
-focuses on the products and
manufacturing of a companys
competitors.
2. Generic benchmarking
- evaluates a processes or business
functions against companies,
regardless of their industry

Benchmarking Process
1. Determine which functions to benchmark.
2. Identify key performance indicators to
measure.
3. Identify the best-in-class companies.
4. Measure the performance of the best-inclass companies and compare the results
to your own performance.
5. Define and take actions to meet or
exceed the best performance.

Breakthrough
Improvement
Reengineering redesign
-focused
on
breakthrough
improvement
to
dramatically
improve the quality and speed of work
to reduce its cost by fundamentally
changing the processes by which work
gets done.

Organizational Issues in Process


Improvement
2 Critical Factors to the long term
success of reengineering initiatives:
a. Breadth the extent to which the
process maps onto the dimensions
of the business
b. Depth- how many of the depth
levers are manipulated.

Creativity and Innovation


- fundamental to improving both
products and processes and needs to
be understood, developed and support
within any organization.

Creativity and Innovation


An environment that fosters creativity
and innovation can motivate
employees more than any extrinsic
reward joy in work
Soikufu- creative thing or inventive
ideas
- capitalizing on workers suggestion

Creativity and Innovation


Creativity is often motivated by an
individuals or groups need to invent
solutions from limited resources
The largest source of creativity in any
organization are the frontline
employees.

Creativity and Organizational


System
Management designs the
organizational system. It is responsible
for developing a climate conducive to
creativity and innovation.
-remove or reduce obstacles to
creativity within an organization
-match jobs to individuals creative
abilities
-tolerate failures and establish
directions

Creativity and Organizational


System
-improve motivation to increase
productivity and solve problems creatively
-enhance the self esteem and build the
confidence of organization member
-improve communication so that idea can
be better shared
-place highly creative people in special
jobs and provide training to take
advantage of their creativity

Games
Identify the chart
5 Whys
Benchmark