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Training

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Learning

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Live Virtual Class

Industries

Training On
Demand

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Oracle
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Confidential Internal

Rapid Oracle E-Business


Implementation to
HealthBIS Private Cloud

Presented with

Supporting the HealthBIS Private Cloud through


Oracles Advanced Support Gateway
Deane Compton
Oracle Technical Solution Architect
HealthBIS
Steve Donn
Principal Advanced Support Engineer
Oracle Advanced Customer Support.
Oct 28, 2015
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Agenda
1

The Customer

HealthBIS Decision Process

Migration

The Advanced Cloud Platform Service

Service Roadmap

Summary

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Agenda
1

The Customer

HealthBIS Decision Process

Migration

4
5
6

The Advanced Cloud Platform Service


Service Roadmap
Summary

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New Zealand (NZ) Factoids


No part of the country is more than 79 miles (128km)
from the sea.
The clearest water in the world. Blue Lake, in Nelson
Lakes National Park. 80m deep, the bottom is visible
from the surface.
About one third of the country is protected national
park.
New Zealand is similar in size to the UK and Japan.
There are more vending machines in Japan than there
http://www.buzzfeed.com/jemimaskelley/things-you-did-not-know-about-neware people in New Zealand.
zealand#.wrZzgnlbDd
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The Customer
Model

Waikato DHB

(why-cat-o)

Bay of Plenty
DHB

Canterbury
DHB
+ West Coast
DHB

Collaboration of NZ Public
Healthcare providers known as
District Health Boards (DHBs).
Hospital and Community Outpatient
services. Since 2006. HealthBIS is
four of the twenty DHBs in NZ.
Private cloud for the Financial
Planning and Supply Chain Oracle
EBusiness Suite (currently
11.5.10.2)
HealthBIS DHBs work
collaboratively, no one member
being in charge.
Each DHB has their own EBS
business support & development
teams.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

NZ Coverage by HealthBIS
Basic Facts

NZ Total

HealthBIS

Population 4,599,000 1,175,000 (25.55%)


Medical Staff
7,648
1,974
(25.81%)
Nursing Staff
24,900
7,005 (28.31%)
Funding

11.667B

3.065B (26.27%)

Waikato has the largest hospital campus in the


Southern Hemisphere

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HealthBIS Financial Planning and Supply Chain


(FPSC)
Financials
Accounting (Financial and Project), Reporting (BIPublisher,
Discoverer), eAM etc

Oracle Planning and Budgeting.


Supply Chain Inventory, WIP, iProcurement, XML Gateway
etc
Stock Replenishment - daily stock consumption. Everything
from cups, biscuits, plasters to theatre items.
Each consultant is a specialist. For each of their procedures
is a Bill Of Materials. Each patient is slightly different.
Procedure packs are preordered and delivered (3PL),
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Agenda
1

The Customer

HealthBIS Decision Process

Migration

4
5
6

The Advanced Cloud Platform Service


Service Roadmap
Summary

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12

The Situation
Was
Hosted by Canterbury DHB
from 2006
After earthquakes in
Christchurch 2011 relocated
to Waikato.
Outsourced hosting,
hardware plus services
bundled.
Easy to procure.
Near capacity.

Change to
Private Cloud Sep/Oct 2014
replaced: datacentre, domain,
network, hardware and supplier
management.
Hybrid of Risk/Reward for all
More capacity: to meet
additional business outcomes
with stability
Increased capacity: normal in a
hardware refresh
Increased performance: is
possible in a hardware refresh
not guaranteed
Success needed for roadmap to
extend.

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13

How did we come to our decision


Understandin - Attend presentations (lots of them over many
g
years)
Experience

- Be very clear on the desired outcome.

Networking

- Oracle ODA Product Managers visited our


country, we attended their presentation, we
spoke personally.

Specialists
Roadmap
Vision
Intuition

- Local systems presales investigate many


options.
- E-Business Suite on ODA Solution in a Box.
- A Programme Manager really good a collating
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Why Oracle Database Appliances


Next generation preconfigured platform
Not wanting an engineering project to assemble hardware.
Embodies years of Oracle whitepaper advice.

Like buying a Car.


Could make from spare parts, Popular Mechanics or buy factory
assembled.
Wanted uniformity, serviceability and performance of the Factory
Assembled and Configured outcome.

We had more time and focus to expend effort on


Delivering the outcomes
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The Essential
Elements
Oracle as much as possible
more reliable outcome (less mix-n-match,
less of an engineering project)

Oracle Hardware
ODAs multiple (for flexibility)
Switches 10GbE (as fast as you can afford)
X4-2L additional storage for operational
flexibility (40TB), utilities and monitoring.
Secure Backup and SL150 tape solution (off site recovery)
Improved Reliability and Performance
License containment
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Choosing our Implementation partner


Criteria

- described what not how

Transparent

- clear and consistent

Objective

- ask then listen

Decision

- made using judgment (some analytical,


some subjective).

Why Oracle ACS


- Listened, offered and delivered - enough of
the total outcome.
- Comfort for the migration - short timeframe
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prove,
HealthBIS Private Cloud Roadmapmigrate,leverage

1. Migrate
Back office services
Lift n Shift - before contract end date
2. Prove BAU Dependability
ODA Consolidated Patch Update process
Financial Year End
BAU Services
3. Leverage (existing licences)
EBS Extensions and Custom Applications APEX
Sector Analytics OBIEE for Applications
Budgeting and Planning - Hyperion
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Agenda
1

The Customer

HealthBIS Decision Process

Migration

4
5
6

The Advanced Cloud Platform Service


Service Roadmap
Summary

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The Migration: Requirements review


Hardware provided by Oracle
Two X4-2L media servers , Switches
SL 150 Tape backup device
Two X4 Oracle Database Appliances

Software managed by Oracle


E-Business Suite 11.5.10 & Discoverer
Grid control
Email
DNS
NTP
Oracle Secure Backup
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20

The Migration: Challenges


Time Constraints
From award of contract to go-live project was 8 weeks covering
Detailed design, build, migration
User testing/interfaces

Limited options for migration


No access to source system

Resource Planning and Co-ordination


Skillsets (EBS, Discoverer, Database, OEM, OVM, OL, Solaris,
OSB, Network, Email)

Not a challenge.
Engineered system setup
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21

The Migration: Strategy


Follow the KISS principle
Keep upgrades to minimum
Database 10g to 11g

Changes to architecture and layout only made for availability /


performance / stability improvement

Follow principles of Solution-in-a-box

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Migration: Architecture

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Migration Method
RMAN Database
recovery
DB

Source

EBS RapidClone

DB
EBS &
Discover
er

EBS

Multiple
Incremental
Apply
Upgrade
to 11G

DB
11G

Discover
er

Apply Interop
patches

Migrate to DB
ASM
11G
ASM
Convert
to RAC

EBS

RAC
DB

Configure for
RAC

EBS

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Cloud Management Benefits with Database


Appliance
Patching simplified
One patch for entire ODA stack.
Firmware, bios, OS, OVM, grid infrastructure, database etc

Easy to keep everything current.


Allows DBA to do more.

Simple & Rapid Oracle deployment


Single command to deploy Oracle home and databases
Templates for rapid VM deployment.
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25

Agenda
1

The Customer

HealthBIS Decision Process

Migration

4
5
6

The Advanced Cloud Platform Service


Service Roadmap
Summary

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The Advanced Cloud Platform Service


Application
Operations Support
HEALTHBIS

Cloud Components

Monitoring

Resolution

Application

Sys Admin /
Changes /
Maintenance

EBS
Email
Middleware
Database
RMAN
Operating System
Oracle Linux
Oracle Solaris
Server
ODA
x86 Server

ACS Remote
Services

ACS Remote
Services

AMR

AMR

Advanced
Monitoring
and
Resolution
(AMR)

Tape Library
Oracle Secure Backup
Switches
Network
DNS

Proxy Services

TECHNICAL ACCOUNT MANAGEMENT (TAM) SERVICES


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The Advanced Cloud Platform Service

Remote
Services team

AMR team

Oracle
Advanced
Support
Gateway

Advanced
Support Portal

Events management and Oracle access to


HealthBIS through the OASG
AMR Control Centre team provide initial
Incident Management and then escalate
to Tier 2/Tier 3 teams for support
including ACS remote services
AMR Tier 2/Tier 3 & ACS Remote Services
teams connect to HealthBIS private cloud
through OASG
HealthBIS provided with IM, PM, CM
Management visibility through Advanced
Support Portal
Advanced Support Portal and service
built on ITIL framework and processes

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28

Benefits of the Advanced Cloud Platform Service


The mix of global and account focused support has allowed
the service to leverage scale and provide customer focus
Global team broadens local ACS skills, and provides service
infrastructure and process.
Local team provides in-depth knowledge of ODA/EBS and customer
focus

Able to benefit from direct access to Oracle support and


product development
Providing visibility and transparency for environment
performance, availability, and incident management
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29

Agenda
1

The Customer

HealthBIS Decision Process

Migration

5
6

The Advanced Cloud Platform Service


Service Roadmap
Summary

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The Service Roadmap: What next


Further develop the service catalogue for provisioning and
growth
Increase the ratio of proactive to reactive work as legacy
issues are resolved
Use the learning's from this customer to help further
enhance the AMR Service and the Portal
Encourage the customer to take greater advantage of self
service features i.e. reporting, OASG services

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31

Agenda
1

The Customer

HealthBIS Decision Process

Migration

4
5

The Advanced Cloud Platform Service


Service Roadmap
Summary

Oracle Confidential Internal/Restricted/Highly


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Performance :
Calendar Year: 2014
PO_Headers: 114,000
PO_Lines: 295,000
Calendar Year: 2015
(15.Oct.2015 ->
estimated)
PO_Headers: 116,000
8vcpu = 4 cpus = 2 licences (per node)

PO_Lines: 303,000
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

User Anecdotes
We certainly feel we have a more secure and better
understood environment.
Month-End/Year-End. Previously we locked out users. Now
everyone stays in and complete processing with no noticable
impact.
Performance is difficult to say as we are used to this
environment now so it is difficult to remember what it was
like. Rose thinks it is faster now than it was before.

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Management Anecdotes
Before: Was unsure each and every day whether we
would have a working system by the following morning
and it DID keep me awake.
After: Not given it a moments thought.
Chief Financial Officer
General Manager, Corporate Services
Bay of Plenty District Health Board

The ODAs perform much better and are more stable than
what we had previously, and we have a lot of confidence
working with the Oracle Support team.
Finance & Procurement Systems Manager | CDHB | 68863
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Management Anecdotes
Certainly much more stable than we previously had! I
have not heard anything detrimental in regard to support
so would suggest this is same or better than previously
GM Finance
Canterbury District Health Board & West Coast District Health Board

The time spent on resolving support and availability


issues since the move to Oracle ODA infrastructure has
reduced by over 90% which means we can focus on
other activities that deliver value for the DHB
Programme Manager Corporate Services | Waikato District Health Board
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Management Anecdotes
Ive been through several Oracle and JDE
implementations/upgrades and with the exception of this
projectin all of them the infrastructure workstream was
hard sizing, configuration, database management,
indexing, connectivity, printing issues and I will be
forgetting a whole lot.
During the project I waited for the issues to emerge and
they did not.
It actually felt far too easy, but it worked.
Executive Director Corporate Services | Waikato District Health Board
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Summary
Outcomes maintains focus
Concise and Transparent
Clarity for us a small number of vendors
less of an engineering project
speed to outcome
leverage - less is more
Special thanks
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Questions

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