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Interpersonal Skills

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Content
Interpersonal Skill
Organizational Context
Why interpersonal skills
Interpersonal skills model
Tips to develop good interpersonal skills
Conclusion

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What is Interpersonal Skills ?


Interpersonal skills are all about working with other
people.
In a business setting, the term generally refers to an
employee's ability to get along with others while
performing his job
Interpersonal skills are actually characteristic traits
like Manners, attitude, courtesy, habits, behavior and
appearance which helps us to communicate and
maintain relationship with others
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Organizational Context
The organizational context of how interpersonal
skills are used can be shown by the vast number
of interpersonal interactions such as:

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Meetings
Meetings

Coaching
Coaching

Delegation
Delegation

Leading
Leading

Motivation
Motivation

Problem
Problem Solving
Solving

Facilitation
Facilitation

Selling
Selling

Interpersonal skills while working


The success of an organization is dependent upon the
people within it working well together
Internally

In teams
Across teams
Within and between departments and business units

Externally

With suppliers
With Customers

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Interpersonal skills while working


Take the relationship viewpoint:

Effective relationships within the organization


Effective relationships with suppliers
Effective relationships with competitors

To gain real competitive advantage through


such relationships in the long term is
dependent upon your level of interpersonal
skills
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Why Interpersonal skills needed?


To improve
Relationship
Working
environment
Leadership
skills
Productivity
All round
success
Liking by others
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Interpersonal skills model


Leadership skills

Personality development

Interpersonal skills
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When & Where Interpersonal Skills


Are Required at work place ?

While working in groups to form effective


teams
Socializing at work place
Presenting your self at work
Listening & Questioning
Giving or receiving feedback
Building & maintaining relationships

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TIPS TO DEVELOP GOOD


INTERPERSONAL SKILLS

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COMMUNICATE CLEARLY

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SMILE

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BE APPRECIATIVE

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PRACTICE ACTIVE LISTENING

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BRING PEOPLE TOGETHER

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RESOLVE CONFLICTS

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HAVE A SENSE OF HUMOUR

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EMPATHY-SEE IT FROM THEIR SIDE

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Maintain good emotional balance

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Use more I statements

Observe

Feelings

Thoughts

Want

Intention

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Conclusion

In todays business world organizations do not


compete with their products
Organizations compete through using their most
valuable resource, their people, to maximum effect
Interpersonal skills are vital to allow this to happen

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Thank you

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