The Consumer Protection Act 1986 is a social welfare legislation which was enacted as a result of widespread consumer protection

movement. The main object of the legislature in the enactment of this act is to provide for the better protection of the interests of the consumer and to make provisions for establishment of consumer councils and other authorities for settlement of consumer disputes and matter there with connected.

This act was enacted in the 37th year of the Republic of India and was amended from time to time in the following years i.e. 1991, 1993 and 2002.

An act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer disputes and for matters connected there with.

CONSUMERS NEED PROTECTION AGAINST

‡ Unfair trade practice ‡ Restrictive trade practice ‡ Defects ‡ Deficiencies 

Charging above MRP printed. Falsely claiming a sponsorship, approval or
affiliation. 

Offering misleading warranty or guarantee.

RESTRICTIVE TRADE PRACTICE
y Price fixing or output restraint re: delivery/flow of supplies to impose unjustified costs/restrictions on consumers. y Collusive tendering; market fixing territorially among competing suppliers, depriving consumers of free choice, fair competition. y Supplying only to particular distributors or on condition of sale only within a territory. y Delaying in supplying goods/services leading to rise in price. y Requiring a consumer to buy/hire any goods or services as a precondition for buying/hiring other goods or services.

CONSUMERS NEED PROTECTION AGAINST
‡ DEFECTS
± Any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods.

‡ DEFICIENCY
± Any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.

CONSUMER'S RIGHTS

y Right to safety against hazardous goods and services y Right to be informed about quality, quantity, purity, standard, price y Right to choose from a variety at competitive prices y Right to be heard y Right to seek redressal y Right to consumer education

FORUM & JURISDICTION
‡ Consumer Disputes Redressal Forums (District Forum)
± Claims less than or equal Rs.20 lacs.

‡ Consumer Disputes Redressal Commissions (State Commission)
±Claim more than Rs.20 lacs & less than Rs.1 crore & appeals.

‡ National Consumer Disputes Redressal Commission (National Commission)
±Claim equal to Rs.1 crore & appeals

ESSENTIAL INFORMATION IN THE APPLICATION
± Name and full address of complainant ± Name and full address of opposite party ± Description of goods and services ± Quality and quantity ± Price ± Date & proof of purchase ± Nature of deception ± Type of redressal prayed for

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