Conflict Management .Is about balancing the diverse interests and abilities of individuals with the goals and objectives of the organization .

Conflict Stimulation Management .

Conflict Stimulation  -Work Is thegroups are stagnant creation and and constructive comfortable use withtothe of conflict status quo motivate desired  Groups are not motivated to challenge change -traditional Its purposeideas is to bring about  Change within situations the organization in which is of differences needed for opinions it to are remain competitive exposed .

Conflict Stimulation: Benefits  Improved team dynamics and cohesiveness  Improved creativity and learning  Identification of underlying issues  Increased awareness of the importance of team goals .

should force the group into a dialogue which should then result in improved communication .Conflict Stimulation: Methods  Increasing resource scarcity  Bringing in outsider . value. view and managerial skill  Increasing ambiguity .Entering members with different background.


Conflict Resolution  Conflict has become disruptive  Too much time and effort are spent on conflict rather than on productive efforts  Conflict focuses on internal goals of the group rather than on organizational goals .

Conflict Resolution: Methods  Thomas-Kilmann The TKI is  Conflict Mode Instrument designed to measure a person’s behavior in conflict situations. we can describe an individual’s behavior along two dimensions: . In such situations.


and giving and receiving honest feedback in ways that don’t violate the rights of others .is the process of expressing feelings. asking for legitimate changes.Assertiveness .

Assertiveness: 5 Stages Describe the situation or behavior objectively .


The manager facilitates the flow of information between parties. managergroups or departments in a liaison in conflict role coordinates activities acting as a common point of contact.Conflict Resolution: Methods  Using structure to manage conflict  The managerial hierarchy  Rules and procedures .Apeople. .organizations that use the hierarchy to manageRoles  Liaison conflict place one manager in charge of .

The aimthe  Third-Party effectiveness ofpeacemaking this approach isand satisfaction usually to of individuals change the who work of behavior in supervisors groups and to by . uses a varietysubordinates them how their of mediation view or them. facilitator.Team building  Survey feedback activities are intended to enhance .Conflict Resolution: Methods  Using interpersonal techniques  Team building . negotiation techniques to resolve conflicts.A third party. . usually a trained external promote showing overall group effectiveness.

Thank you  .

Master your semester with Scribd & The New York Times

Special offer for students: Only $4.99/month.

Master your semester with Scribd & The New York Times

Cancel anytime.