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Cisco Unified IP Phone 7965


Cowen User Training

Welcome to IP Phone
This training class will help you to learn
the features of your new Unified
Communications System
After completing this course you should be
able to:
Place Outgoing Calls on your new Phone
Check your Voicemail Messages
Transfer Calls
Place Conference Calls
Use Optional Features
What is IP
Communications ?
IP or Internet Provider technology
provides for the delivery of voice and
other information over Internet Provider
Using this technology, the data is sent
over the Internet in digital format in
the same way as text data is sent
e Buttons
Learning About 2. Phone Screen
3. Foot Stand
your Phone 4. Messages
5. Directories
6. Help Button
7. Settings
8. Services
9. Volume
10. Speaker
11. Mute Button
12. Headset
13. Navigation
14. Keypad
15. Soft Key
16. Message
Waiting Light
Using the Soft Keys
The various buttons
located on the Phone
Display Device that
perform specific functions
are called Soft Keys
Text displayed on the
Phone Screen corresponds
with the
Soft Key function
Soft Keys and Phone
You press the button Screen when handset
beneath any Soft Key to is lifted

select that function

The more Soft Key
provides a display of
Using the Feature Buttons
Feature Buttons
provide access to the
Feature Buttons
various phone
Directory/Find Users
Navigation Button
Scroll/Navigation Button
Exit /Escape from Menu
Using the Help Button
Your phone has an online help system with that
displays on your phone screen as follows:
Main Menu Button
Press the Help button to
display the following menu:
How do I...?
Descriptions and
procedures for
calling features
Tips on using and accessing Soft
Help Keys

Buttons and Soft Keys

Press the Help button
Using the Help Button

Feature Menu Items

Press the Directory
Services or the
Settings button to
display a feature menu.
Highlight a menu item,
then press the Help Feature
button Buttons
twice quickly.
Programmable Buttons
Programmable buttons allow
access to Programmable
Phone lines and intercom lines
Speed-dial numbers
Buttons illuminate to
indicate status
Green (steady) active/two-way
Green (flashing) held call
Amber (steady) in use, one-
way intercom call, logged into
Hunt Groups
(flashing) incoming/reverting
Volume and Headset
Headset Light Strip
To adjust the Volume press
during a call or after
invoking the
dial tone.
This adjusts the volume
for the handset,
speakerphone or headset,
depending on which is
in use.
Press Save to preserve the
volume level for future
The headset light strip
indicates an incoming call
Placing a Call
Line Buttons
There are several ways to
place a phone call:
Lift the handset and dial
the phone number
Dial the phone number
and do one of the
Lift the Handset
Press the button for
Handset Speaker
line you wish to use
Press the Speaker
Press the Headset
Dialing the Number

To call someone in the Same office, dial their 4-

digit extension
To call the 599 Office from Purchase (for example)
also use the 4-digit extension
External Dialing
Emergency: 9+911
External 9+1+Area Code+Number
International: 9+011+Country Code+Number
Ending a Call
Depending on how you
placed or answered the
call, you end it as follows:
Hang up the Handset
Press the Speaker
Press the Headset
button Headset
Handset Speaker
Press the End Call soft
Answering a Call
In addition to lifting the
handset you may
Answer with the
Press the Speaker
Press the Answer soft
Press the Line button for
the incoming call
Answer with a Headset Hands Heads
et et Mute
Press the Headset
Press the Answer soft
Placing a Call on Hold

To place a call on hold,

press the Hold soft key Soft Keys
To return to the call,
the Resume soft key
If you have multiple
on hold Navigation
Scroll with the
Navigation and
select the call to
Press the Resume
Answering a Second Call
To answer a second
call (while on the Soft Keys
first call)
Press the
button to highlight

the second call Navigation

Then, press the

Answer soft key;
this places the
first call
Answering a Second Call
To resume either call
Press the Navigation
button to select the Soft Keys
Then, press the
Resume soft key
To end either call
Press the Navigation
button to select the
call Navigation

Then, press the

EndCall soft key
After ending either call,
press the Resume soft
Transferring an Incoming Call
Answer the call then press
the Trnsfer soft key to place
the call on hold. Soft Keys

Dial the number that the

call will be transferred to
When the dialed number
rings, either:
Press the Trnsfer soft
Wait for the party to
answer, announce the
call and press the
Trnsfer soft key
If the party refuses the
call, or the call does not
Forwarding all Calls

To forward all incoming calls to

another extension, press the
CFwdAll soft key then: Soft Keys

Enter the telephone number to

which you want all incoming
calls forwarded
A flashing right arrow
appears by your telephone
number indicating
that all incoming calls are
The number to which calls
are being forwarded appears
near the bottom of the display
To Cancel, press the CFwdAll
Sending Calls to Voicemail

You use the iDivert

soft key to send an Soft Keys

active, ringing, or on-

hold call to your voice
To immediately divert
a call to our voice
mail, press the soft
key iDivert
Placing Conference Calls
Place a call between 2-to-5
other phones and yourself:
While on the first call press
the More soft key then the
Confrn soft key. Soft Keys
This selects a new line and
places the first call on hold
Dial another telephone
When the call is answered,
press the Confrn soft key to
add it to the conference call.
You should now be able to
speak to both called parties.
You may add up to 3 more
calls by repeating the steps
Maximum participants is 6 (5
other lines and yourself)
Conference Call Tips
A conference call ends when only two parties are
on the line
Press the Hold soft key to place a conference call
on hold
Answering a second call will temporarily remove
you from the conference
Press the Resume soft key to return to the
conference call
Press the Speaker button to place a call on
Press the Mute button to continue listening while
preventing others on the call from hearing sound
from your phone
Changing the Ring Type
Press the Setting button,
then select the Navigation
button to highlight Ring
Soft Keys
Type, then press the Select
soft key
Press the Navigation
button to highlight either a
line or the default ring
setting, then press the
Select soft key
Use the Navigation button
to highlight a ring type Navigation Settings
Press the Play soft key to
hear the highlighted choice
To select the ring type, press
the Select soft key, then
press the OK soft key
Extension Mobility
You may associate your phone number with any Cisco IP
phone on the network. You use your PIN to log in to a
phone and your assigned telephone number and settings
associate with that phone.
User ID: Your extension
Password: Extension Soft Keys
To Log onto a phone
Press the Services key
Choose the LOG IN
Enter your Ext and Ext
Press Submit
Press Exit
Services Button
To Log off a phone
Press the Services key
Choose the LOG OUT
Unity Voicemail
Unity Voicemail provides unique options including
the ability to listen to your messages remotely,
and receiving email notifications
This section will cover:
Initial setup
Accessing voice-mail internally
Accessing voice-mail externally
Leaving a internal voice-mail
Forward calls to voice-mail
Transfer a call to voice-mail
Initial Setup
From your telephone
Dial the voice-mail
extension, 1999 or press
the Messages button
When you hear the
prompt, enter your Button
password or default
Unity will then guide you
Sample: YouMailbox setup
have reached the voicemail of (your name). I have
either stepped away from my desk or Im on the other line.
Please leave your name and number and I will return your call as
soon as possible. If you require immediate attention press 0 to be
transferred to the operator for assistance.
Access Voicemail Internally
From your extension
Press the Messages key
When prompted enter your
password followed by #
Unity provides number of new
messages and saved messages
From another extension
Press the Messages key
(or) Dial 1999 Red Light
When you hear the prompt or greeting means
press * Message
When prompted, enter your User ID Waiting

Enter your phone extension, followed

by #
When prompted, enter your PW
Access Voicemail Externally

Dial your full 10 digit phone number:

When you hear your greeting enter *
When prompted, enter your User ID
Enter your 4-digit extension followed
by #
When prompted, enter your Password
(112233) followed by #
Common Functions
To leave a message in an Employees
Access your Mailbox
Press option one To Send a Message
Follow the prompts to record and send the
Transferring Call to Users Voicemail
During the call press the soft key Transf
Dial * followed by the recipients voicemail
Press the Transf soft key to release the call
Subscribing to Voicemail
Press the Messages button
Listen carefully to the prompts and respond
Enter the User ID/Extension and Password
provided to you
Record your name
Record a greeting that outside callers will
hear when you do not answer your phone
Change your phone password
The system will tell you when you have
completed setup and subscribed to Unity
If you hang up before finishing, you will be
prompted the next time you press Messages
Unity Voicemail Hints
You do not have to wait for the menu options to
finish; press the feature you want when you hear
When you dial someone and get their greeting,
you may press the # key to skip the greeting
and record the message
Pressing the # key while listening to a message
will stop it from playing and invoke a list of
To forward a voicemail message, press 2 after the
message; after forwarding, choose the option to
save or delete the original message
To reply back to an internal message, press 6
after the message; after replying, choose the
Managing from the Web
By entering the following web link you can
administer phone options
User Settings, Directory features, Personal
Address Book and Abbreviated Dials via a web
user interface
User ID: 4-digit extension
Default Password: 112233
Refer to the IP Telephone Quick Reference Guide
for User Options, Personal Address Book,
Directories and User Settings