Total Quality

management(Maruti Suzuki)

By:
Ankur aggarwal
Kavit rajput
Lovepreet singh
Jyoti verma
Vivek jhanwar
Section-a PGDM12-14
JKBS
Meaning of TQM:

Total Quality Management (TQM)

means consistently and
predictablyproducing what the customer
wants. TQM is not just an outcome, but a
neverending process of continually
improving the delivery of what the customer
wants.
ATTRIBUTES OF TQM AT MARUTI SUZUKI:

Kaizen:
Japanese for "improvement" or "change for the
better", refers to philosophy orpractices that
focus upon continuous improvement of processes
in manufacturing , engineering, supporting
business processes, and management.
Improving standardized activities and
processes, kaizen aims to eliminate waste.
Continuous Improvement:
It starts with "Which procedures can be
done better or more efficiently?
Continuous development of managers and
employees along with process
improvement.
When everyone in the company accepts a
degree of ownership , innovative ideas are
developed and ongoing improvements are
able to be made with valuable
organizational input.
Customer orientation :
Customers are the heart of a successful
business , employees commitment for
providing the best customer service possible
and always looking for better techniques for
better customer satisfaction.
Strict work discipline for individuals and the
organization:
Defining rules for individuals and follow of the
manufacturing protocol , to produce
homogenous product every time.
Integrity :
Strong ethics are deeply entwined with TQM
principles. Organizations which embrace
these concepts tend to make ethically
sound decisions and the right choices. As a
result, solid business practices result and
this adds significant value to an
organization.
 Constant efforts to increase the productivity
of labor and capital:
Training and simulation and solving real time
queries are some of the methods of
improving the productivity.
Team Work:
Good relations among the employee and
harmonic working condition are handy in
maintaining quality at maruti.
 Use of IT:
Maruti has sound IT department which are

used keep track of its different activities ,

and provide with all the information about
customers their products , finance,
insurance, and pre owned car sales and the
most important the assembly of cars.
 Supply Chain Management:
The company works jointly with its suppliers

to develop new products, achieve high

localization levels, and reduce cost and
ensuring quality of products by their vendors .
Lean manufacturing and
zero inventory are its goals. Marutis Supply

Chain management represents one ofthe

best examples of lean manufacturing in the
country.
 The manufacturing plants have been almost
fully linked to IT systems and all inventory
and processes are networked. Every
component-set has a bar coded tag which
helps to monitor the movement of materials
right from suppliers to the Trim line. This
helps to know exactly how much inventory
is present on the assembly lines.
Maintaining minimal finished goods
inventory:
Marutis do forecasting for demand; taking

an order; giving an accurate promise date;

sourcing and manufacturing the right
goods; position inventory properly; pick,
pack, and efficient transshipment; most
important is there is neither a pillions of
parts at manufacturing sites nor of finished
product to their warehouse or sellers.