You are on page 1of 13

SAP Best Practices

for Consumer Products

Scenario: Enter new Business Partner


SAP AG SAP Best Practices / 1
Edit a new customer in Mobile Sales (2.0b)

Middleware Server
OLTP R/3

This new entry is


communicated to R/3
through Middleware 3
2 A customer number is
affected to this new
entry
-> Entry goes then to
CRM Data Base

Mobile Sales Client


Enter a new
1 Business Partner

SAP AG SAP Best Practices / 2


Edit a new customer in Mobile Sales (3.0)

Middleware Server
OLTP R/3

This new entry is


communicated to R/3
through Middleware 3
4
2 A customer number is
Clearing check affected to this new
-> Feedback to entry
R/3 and to the -> Entry goes then to
CRM Data Base the Clearing Tool

Mobile Sales Client


Enter a new
1 Business Partner

SAP AG SAP Best Practices / 3


Business Partners Overview

Business Partner Business Partners are all legal entities like organizations
who are directly involved in a business relationship.
Business Partners include Institutions/Organizations:
Sold-to Party
Ship-to Party
Bill-to Party
Payer
Prospects
Partner Organizations
Competitors
Influencer
Account
...
Groups

SAP AG SAP Best Practices / 4


Contact Persons Overview

Contact Contact Persons are people involved in


Person business activities.
A contact person may or may not be located at
the customer site.
Contact Persons are own Objects in Mobile
Sales.
Contact Persons include:
Contact Persons at organizations
Account
Persons in Private Practice Groups
Private Contacts

SAP AG SAP Best Practices / 5


Business Partners & Contact Persons in SAP R/3

SAP
Mobile Sales

Bill to party
Data Transfer
Bill to party Sold to party
NO Data Transfer
Sold to party Ship to party
Ship to party
Payer
Payer
Business Partner related
Business Partner
Contact Persons
related Contact Persons
Prospects (optional) Prospects (optional)
Person in private practice
Private Person
SAP AG SAP Best Practices / 6
Address Management: Mobile Sales versus SAP R/3

Business Partner
For Business Partners exactly ONE address
can be uploaded from Mobile Sales to SAP
R/3:
Business Address

For Contact Persons of a Business Partner


Business Partner upload is possible for two address types:

Contact
Business Address
Person Private Address

SAP AG SAP Best Practices / 7


Relationships Scenario

Indirect Sales

SAPCOE Outlets Products Products


Sales Wholesaler
Rep

Relationships in Sales Transactions


Mobile Sales in R/3

SAP AG SAP Best Practices / 8


Mobile Sales Hierarchies

Typical Hierarchy Structure Hierarchies can be built with the help of


relationships.
Relationships used for hierarchies must have a
special type (directed, only one parent node is
possible).
A business partner/contact person can be part
of different hierarchies.
Hierarchies can be visualized by a tree function.
Hierarchies in Mobile Sales can be sales-area-
dependent or independent.
Sales-area-dependent hierarchies can be
downloaded from R/3.

SAP AG SAP Best Practices / 9


Business Partner Hierarchies in R/3

Sales-Area-Dependent
Sales Area

Must Be Can Be

Hierarchy in R/3 Hierarchies in Mobile Sales

SAP
Mobile Sales

Download

R/3 Hierarchy R/3 Hierarchy Additional Mobile Sales


in KNVH in KNVH Hierarchies

Conditions
& Pricing
SAP AG SAP Best Practices / 10
Customer Hierarchy Example: Outlet Structure

RJB
RJB
Purchasing
Purchasing Alliance

RJB
RJB RJB
RJB
European
European Group
Group American
American Group
Group

RJB
RJB International
International Stores
Stores
New
New York
York
Suppliers/Wholesalers can
deliver products to customers. RJB
RJB N.Y.
N.Y. Outlet
Outlet 11

For Purchase Alliances, this RJB


RJB N.Y.
N.Y. Outlet
Outlet 22
relationship could be
represented in a hierarchy. RJB
RJB N.Y.
N.Y. Outlet
Outlet 33

Contact persons might be in RJB


RJB Fashion
Fashion Stores
Stores
San
San Francisco
Francisco
certain hierarchical positions.
RJB
RJB Trends
Trends
Boston
Boston

SAP AG SAP Best Practices / 11


Additional Information

Business
Partners
Additional Addresses
Sales Team (not Sales-Area-dependent)
Contact Hours

Contact Financial Information


(Business Partners only)
Person
Notes
Attachments
...

SAP AG SAP Best Practices / 12


Business Partner Model Differences

R/3 vs. Mobile Sales Business Partner Model:


Business
Mobile Sales Business Partner Model is more
Partner flexible:
Model
A Contact Person can be related to many Business
Partners
Business Partners/Contact Persons can be related to
multiple other Business Partners/Contact Persons
Persons can exist without a related organization
Address management is more flexible in Mobile Sales
Objects (Business Partners, Contact Persons,
Products, etc) and the relations between them can be
classified with the help of the classification concept

SAP AG SAP Best Practices / 13