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TIME QUALITY MANAGEMENT

SUBMITTED BY :-
CHIRAG
PALAK
LAXMAN
SRIJITHA
MANUPRIYAM
ASHWINI

INTRODUCTION INTRODUCTION Total Quality Management TQM. services. describes a management approach to long-term success through customer all members of an organization participate in improving processes. the culture in which they work. services. total productive In a TQM effort. through also known ascustomer satisfaction. all members of an organization participate in improving processes. describes a management approach Total Quality to long-term Management success TQM. In a TQM effort. and satisfaction. maintenance. products. and the culture in which they work. . also known as total productive maintenance. products.

8 PRINCPLES OF TQM  Customer-focused  Total employee involvement  Process-centered  Integrated system  Strategic and systematic approach  Continual improvement  Fact-based decision making  8. Communications .

 Increase of the flexibility and profitability.  Mistake prevention as a preventive step.  Contented position of the customers . OBJECTIVES OF TQM  Decrease of mistakes in all operating areas.  Better capture and conversion of the customer's needs.  Avoidance of wastes.  Early mistake recognition.  Reduction of the lead times.

marketing. This show’s that TQM must participate all the activities by all personnel. etc. Hr.  Employee involvement and empowerment.  System to facilitate improvements.  Focus on processes / improvement plans. sales. . SCOPE OF TQM  Meeting customer requirements. in manufacturing.  Recognition and celebration.

ADVANTAGE & DISADVANTAGE 1. Reduced employee . Higher employee morale 2. workers may be resistant to change may feel secure in jobs 4. benefits can not be seen for several years 3. Initial introduction cost 2. Improves reputation 1. Lower cost 3. Quality control inspectors 5.

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