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JCS BRANCH MANAGERS TRAINING TALENT

MANAGEMENT - MOTIVATION

SHALOM BM Training - Talent


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Motivation
JCS BM Training - Talent Motivation 2
SESSION OBJECTIVES

At the end of this session, participants will be able to:

Describe the role of the branch manager in


influencing branch talent to perform their very
best.

Identify the most important factors that


motivate staff to perform.

Practice motivating of their staff for peak


performance.

SHALOM BM Training - Talent


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Motivation
STAFF MOTIVATION

Motivation Is..

The process which encourages people to perform


their best!

SHALOM BM Training - Talent


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Motivation
MOTIVATION IS AN INSIDE JOB

You cannot make a seed grow, but you can provide


the right conditions for it to develop into its full
potential.

And so it is with people ..

You as a branch manager cannot really motivate


your staff but you can provide the environment in
which they can grow themselves.

SHALOM BM Training - Talent


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Motivation
WHAT DO EMPLOYEES REALLY WANT?

Group exercise

Rank in order of importance what you think


employees really want from their jobs.

SHALOM BM Training - Talent


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Motivation
WHAT DO EMPLOYEES REALLY WANT?

Aspect of work
Good wages
Job security
Promotions
Good working conditions
Interesting work
Management Loyalty
Fair discipline
Appreciation
Help on personal problems
SHALOM BM Training - Talent
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Motivation
WHAT DO EMPLOYEES REALLY WANT?
WHAT MANAGERS THOUGHT

1. Good wages.
2. Job security.
3. Promotions.
4. Good working conditions.
5. Interesting work.
6. Management loyalty.
7. Fair discipline.
8. Appreciation.
9. Help on personal problems.
10.Feeling involved.
SHALOM BM Training - Talent
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Motivation
WHAT DO EMPLOYEES REALLY WANT?
WHAT EMPLOYEES REALLY WANT

1. Appreciation.
2. Feeling involved.
3. Help on personal problems.
4. Job security.
5. Good wages.
6. Interesting work.
7. Promotions.
8. Management loyalty.
9. Good working conditions.
10.Fair discipline.

SHALOM BM Training - Talent


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Motivation
SUMMARY OF WHAT EMPLOYEES WANT

1. Appreciation - show as much appreciation for


good work as possible.

1. Feeling involved - involve the staff in as many


decisions as possible.

1. Help on personal problems Show real care and


help to staff in difficulty or with problems.

SHALOM BM Training - Talent


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Motivation
SUMMARY OF WHAT EMPLOYEES WANT

Thus, while as a branch manager you may think


that employees want tangible things such as
good wages, job security and promotions,
these are actually not the things that motivate
and interest employees most!

SHALOM BM Training - Talent


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Motivation
TEN WAYS TO MOTIVATE STAFF

1. Allow staff to develop their job and continuously


improve on their work.

1. Believe in the value of setting targets that help that


staff develop a sense of achievement.

1. Create regular feedback mechanisms to focus the


staffs energy and prevent misalignment of efforts.

1. Demonstrate genuine appreciation and give praise


appropriately.

1. Encourage teamwork to enhance a sense of


belonging and develop group synergy.

SHALOM BM Training - Talent


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Motivation
TEN WAYS TO MOTIVATE STAFF

1. Find out what drives each staff and make an effort to


understand individual aspirations.

1. Give non-monetary recognition for good performance


and avoid too much focus on extrinsic rewards.

1. Help staff increase their motivation by demonstrating


your own passion for your work.

1. Involve the staff in creating meaningful work by


giving them a variety and control over what they do.

1. Just show your trust and openness with people and


they will trust you in return.
SHALOM BM Training - Talent
Oct 2014 13
Motivation
TIPS FOR NON-MONETARY RECOGNITION

Smile Interesting project


Thank you A course/program
Time off A book
A card A badge/pin/ tie
A letter Solicitation for advice
Compliments Recognition in a company
publication.
Positive
Meeting a senior official.
Positive feedback on
performance. Job with more
responsibilities.
Offer to attend a
conference or Invitation to
seminar. tea/coffee/lunch.
An award

SHALOM BM Training - Talent


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Motivation
SIX MOTIVATORS

Achievement

Self
Recognition
Improvement

MOTIVATORS

The
Advancement Work
Itself

Responsibility

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Motivation
IN SUMMARY

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Motivation
FIRST LAW OF MOTIVATION

WHAT IS ASKED FOR GETS DONE,


WHAT IS MEASURED GETS DONE BETTER,
WHAT IS REWARDED GETS DONE BEST OF ALL

Why?

People do what they do because of what happens to


them when they do it.

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Motivation
SECOND LAW OF MOTIVATION

WHAT PEOPLE DO DURING THEIR WORKING DAY IS


WHAT IS BEING REINFORCED BY THEIR
MANAGERS.

Why?

If people behave according to the rewards they


receive, what they do at work is reflection of the
current rewards they are receiving.

SHALOM BM Training - Talent


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Motivation
THIRD LAW OF MOTIVATION

IF PERFORMANCE IS NOT IMPROVING THEN


REINFORCEMENT IS NOT OCCURING

Why?

If there is no change in behavior or performance of


people, the rewards are not being changed enough
to encourage them to change their behavior.

SHALOM BM Training - Talent


Oct 2014 19
Motivation
END OF SESSION

OPEN
DISCUSSION

SHALOM BM Training - Talent


Oct 2014 20
Motivation