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Presented By

MR CARL MONTEIRO
HYATT
BRANDS
OWNER OF HYATT HOTELS CORPORATION
LTD:
MR JAY PRITZKER

PRESIDENT ,CEO AND DIRECTOR OF HYATT


HOTELS
MR MARK HOPLAMAZIAN

HEAD QUARTERS:
HYATT HOTEL CORPORATION GLOBAL HEAD QUARTERS
HYATT CENTRE
71 SOUTH WACKER DRIVE
GRAND HYATT ,MUMBAI
The Grand Hyatt, Mumbai is an
Architectural
Excellence.

Spread over 12 Acres of Landscaped


Gardens and water
features.

This property is owned by Mr Arun Saraf


owner of
Juniper Hotels Pvt. Ltd.
The Grand Hyatt Mumbai is situated
off Western Express Highway 10Kms
from International Airport.

This Property consists of a Luxurious


547 Rooms and well equipped 147
Residential Suites.

It has been awarded the Best Luxury


Hotel in India at the Business
Destinations Travel Awards 2013.

Grand Hyatt Mumbai is Grand in


Every sense of the word.
MANAGEMENT
The following people are behind the success of grand hyatt mumbai

They are the people who make the tough decisions that effect the
company in major ways
MR DAVID MANSFIELD MS BRITTA LEICK MILDE
GENERAL MANAGER AREA/HOTEL MANAGER

DIRECTOR OF ROOMS MR GOPINATH GOPALAN

DIRECTOR OF FOOD & BEVERAGE SERVICE MR VIJAYAN GANGADHARAN

EXECUTIVE CHEF CHEF JEAN CHRISTOPHE


FIESCHI
Departments Trained in:
Food And Beverage
Service
Front Office
Food Production ( Kitchen)
House Keeping
FOOD AND BEVERAGE
SERVICE
FIFTY FIVE EAST
CELIN
I

SOMA LOBBY LOUNGE


CHINA HOUSE CHINA HOUSE LOUNGE

THE BAR GOURMET STORE


Things learnt IN fooD &BEVERAGE
SERVICE:

Table and Buffet setup.


Tea Coffee Service.
Food pickup and Replenishment.
Serving the guest.
Escorting the Guest to the table.
Clearing the back area .
Wiping of Glasses, plates and cutleries.
Setting up and closing of restaurant.
FRONT OFFICE
The Different sections of front office
includes:
1. FRONT DESK
5.BUSINESS CENTER
2. GUEST SERVICE CENTRE
3. BELL DESK
4. GRAND CLUB
Front office is the an important department of the
hotel.

The main function of this department is to give warm


welcome to the guest

It helps to create good image in front of the guest.

This is the first department where guest comes in


contact with.

This also includes sub departments like Reservation,


Bell desk, and Travel desk concierge.

It also provides some facilities like concierge service


to the guest.
Things learnt in front office
To update a Reg card.
Escorting the guest to his room.
Assisting guests with their Luggage.
To take a check in and check out process.
To issue Luggage.
To Hail a cab for the Guest.
Distributing news paper according to guest
preference.
To issue car docket for parking.
FOOD PRODUCTION
(Kitchen)
In a metropolis city like Mumbai, people are known to
relish eating at well known restaurants. GRAND HYATT
MUMBAI as always is blessed with great and legendary
Chefs who lead the whole kitchen team in a successful
way towards guest satisfaction.
Different Kitchens in the Property:
Restaurant Kitchens
Banquet Kitchen
Pastry and Bakery Kitchen

Things Learnt in Kitchen as below:


To work safely and effectively.
To keep the work area clean.
To always respect the uniform by keeping it
tidy.
Finding new ways and being innovative in
presentation
of dish.
Maintaining hygienic standards at all times and
HOUSE
KEEPING
Housekeeping is
responsible
for cleaning and
maintaining
hotel premises which
include
public area, guest
rooms,
lobby, swimming pool
area
etc. generally this
department
is not visible to the
guest.
Things learnt in House Keeping:

Bed Making.
To Give turn down service.
To do a runners job.
To service a room.
Mini Bar Refilling.
Cleaning of renovated rooms.
Blowing of rooms.
Placing amenities in renovated rooms.
Different chemicals used to clean the rooms
and to
remove the stains.
OTHER FACILITIES AND
SERVICES
Business Centre
24 Hours Room Service
24 Hours Manager of Duty
Shopping Plaza
Christian Georgio Hair and Beauty
Salon
Kids Play Area and Baby Sitting
service
Doctor on call , Associated with Asian
Heart
Hospital
24 Hrs Laundry and Dry Cleaning
service
Club Oasis Fitness and SPA
In Room Broadband High Speed
Internet
Programes used in grand hyatt

Micros

Hfele Dialock (Electronic Locking


System)

Knowcross Triton (Call Management


System)

Scala 5.1 (Materials Management


System)
Thank you