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Verticals

Government
Automotive
Healthcare
Tours and Travels
Real – Estates
Employment
Computers and Accessories
Mobiles and Accessories
Investment Services
Indian Sciences
Education
Lifestyle
NGOs
Media and Entertainment
Matrimony
No Obligation to Return India (NORI) Process Flow 07/01/2008

Start

Customer browses Government


Portal should be ready
the Portal to apply Services’
with information on the
for NORI Database
various government
services customer is
interested in.

The The Upon verification and


HD Agent searches
No Customer calls fulfillment of the
Customer
HD for more
information and Customer No
orders the orders the Stop requirements, Embassy
provides to the
service information service posts NORI to the
customer
customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online
payment of the fee and HD submits the form to
charges the concerned Embassy

Tie-up is required with the


Application Form along courier service for logistic
with instructions to fill support (pickup and drop of
and other documents documents
are sent to the customer

Customer fills the form


and sends back to HD
Attestation of Documents Process Flow 07/01/2008

Start

Customer browses Portal should be ready


Government with information on the
the Portal to apply for
Services’ various government
Attestation of
Database services customer is
Documents Service
interested in.

The HD Agent searches The


No Customer calls Attested documents are
Customer
HD for more
information and Customer No
orders the orders the Stop couriered back to the
provides to the
service information service customer
customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD gets the documents
payment of the fee and attested from the
charges concerned authority

Tie-up is required with the


Courier service picks up courier service for logistic
the documents from support (pickup and drop of
customer and delivers to documents
HD
Passport Renewal Process Flow 07/01/2008

Start

Customer browses Portal should be ready


Government with information on the
the Portal to apply
Services’ various government
for Renewal of
Database services customer is
Passport
interested in.

The The Upon verification and


HD Agent searches
No Customer calls fulfillment of the
Customer
HD for more
information and Customer No
orders the orders the Stop requirements, RPO
provides to the
service information service directly sends the
customer
passport to the customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD submits the form to
payment of the fee and the concerned Regional
charges Passport Office along with
the payment

Tie-up is required with the


Application Form along courier service for logistic
with instructions to fill support (pickup and drop of
and other documents documents
are sent to the customer

Customer fills the form


and sends back to HD
New Passport (Dependent) Process Flow 07/01/2008

Start

Customer browses Portal should be ready


Government with information on the
the Portal to apply
Services’ various government
for Renewal of
Database services customer is
Passport
interested in.

The The Upon verification and


HD Agent searches
No Customer calls fulfillment of the
Customer
HD for more
information and Customer No
orders the orders the Stop requirements, RPO
provides to the
service information service directly sends the
customer
passport to the customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD submits the form to
payment of the fee and the concerned Regional
charges Passport Office along with
the payment

Tie-up is required with the


Application Form along courier service for logistic
with instructions to fill support (pickup and drop of
and other documents documents
are sent to the customer

Customer fills the form


and sends back to HD
Attestation of Documents Process Flow 07/01/2008

Start

Customer browses Portal should be ready


Government with information on the
the Portal to apply for
Services’ various government
Attestation of
Database services customer is
Documents Service
interested in.

The HD Agent searches The


No Customer calls Attested documents are
Customer
HD for more
information and Customer No
orders the orders the Stop couriered back to the
provides to the
service information service customer
customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD gets the documents
payment of the fee and attested from the
charges concerned authority

Tie-up is required with the


Courier service picks up courier service for logistic
the documents from support (pickup and drop of
customer and delivers to documents
HD
Issue of Visa (Dependent) Process Flow 07/01/2008

Start

Customer browses Portal should be ready


Government with information on the
the Portal to apply for
Services’ various government
new Visa for
Database services customer is
Dependents
interested in.

The HD Agent searches The After verification and


No Customer calls
Customer
HD for more
information and Customer No fulfillment of requirements
orders the orders the Stop
provides to the the Local Body sends the
service information service
customer new Visa to the customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online Customer submits the
payment of the fee and documents to the Local
charges Bodies

The portal should have


HD provides info on representatives in the
nearest department to location where customer
the dependent or sends may need service.
a representative

HD / Representative helps
to him to fill the form,
arrange documents, and
prepare for interview
Educational Certificates Process Flow 07/01/2008

Start

Customer browses Portal should be ready Tie-up is required with


Government with information on the
the Portal for Courier Service to Drop
Services’ various government
Educational the Docs to the
Database services customer is
Certificates customer’s Location
interested in.

The HD Agent searches The


No Customer calls
Customer
HD for more
information and Customer No HD sends the certificates
orders the orders the Stop
provides to the to the customer.
service information service
customer

Yes Yes Portal should have


provision to make online
payments. HD follows up with the
Customer makes online Board or University and
payment of the fee and gets the required
charges Certificates

The portal should have


representatives who can
liaison with Board or
HD informs the
University in the location
concerned Board or
where customer may need
University
service.
Encumbrance Certificates Process Flow 07/01/2008

Start

Customer browses Portal should be ready Tie-up is required with


Government with information on the
the Portal for Courier Service to Drop
Services’ various government
Encumbrance the Docs to the
Database services customer is
Certificates customer’s Location
interested in.

The HD Agent searches The


No Customer calls
Customer
HD for more
information and Customer No HD sends the certificates
orders the orders the Stop
provides to the to the customer.
service information service
customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD follows up with the
payment of the fee and Registrar’s office and gets
charges the required Certificates

The portal should have


representatives who can
HD submits the
liaison with the Registrar’s
application with required
office in the location where
Docs to Registrar or
customer may need service.
Sub-Registrar’s office
Police Clearance Certificates Process Flow 07/01/2008

Start

Portal should be ready Tie-up is required with


Customer browses Government with information on the Courier Service to Drop
the Portal for Police Services’ various government the Docs to the
Clearance Certificate Database services customer is customer’s Location
interested in.

The HD Agent searches The


No Customer calls
Customer
HD for more
information and Customer No HD sends the certificates
orders the orders the Stop
provides to the to the customer.
service information service
customer

Yes Yes Portal should have


provision to make online
payments. HD follows up with the
Customer makes online Police Commissioner’s
payment of the fee and office and gets the
charges required Certificates

The portal should have


representatives who can
HD submits the
liaison with the Police
application with required
Commissioner’s office in the
Docs to Police
location where customer
Commissioner's Office
may need service.
International Drivers Permit Process Flow 07/01/2008

Start

Portal should be ready Tie-up is required with


Customer browses Government with information on the Courier Service to Drop
the Portal for Police Services’ various government the Docs to the
Clearance Certificate Database services customer is customer’s Location
interested in.

The HD Agent searches The


No Customer calls
Customer
HD for more
information and Customer No HD sends the IDP to the
orders the orders the Stop
provides to the customer.
service information service
customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD follows up with the
payment of the fee and licensing authority and
charges gets the required permit

The portal should have


representatives who can
HD submits the liaison with the licensing
application with required authority in the location
Docs to the licensing where customer may need
authority service.
Birth Certificate Process Flow 07/01/2008

Start

Portal should be ready Tie-up is required with


Customer browses Government with information on the Courier Service to Drop
the Portal for Birth Services’ various government the Docs to the
Certificate Database services customer is customer’s Location
interested in.

The HD Agent searches The


No Customer calls
Customer
HD for more
information and Customer No HD sends the certificate
orders the orders the Stop
provides to the to the customer.
service information service
customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD follows up with the
payment of the fee and corporation office and
charges gets the certificate

The portal should have


representatives who can
liaison with the Municipal
HD contacts the
Corporation in the location
respective corporation
where customer may need
office for the process
service.
Death Certificate Process Flow 07/01/2008

Start

Portal should be ready Tie-up is required with


Customer browses Government with information on the Courier Service to Drop
the Portal for Death Services’ various government the Docs to the
Certificate Database services customer is customer’s Location
interested in.

The HD Agent searches The


No Customer calls
Customer
HD for more
information and Customer No HD sends the certificate
orders the orders the Stop
provides to the to the customer.
service information service
customer

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD follows up with the
payment of the fee and corporation office and
charges gets the certificate

The portal should have


representatives who can
liaison with the Municipal
HD contacts the
Corporation in the location
respective corporation
where customer may need
office for the process
service.
Marriage Certificate Process Flow 07/01/2008

Start

Portal should be ready Tie-up is required with


Customer browses Government with information on the Courier Service to Drop
the Portal for Services’ various government the Docs to the
Marriage Certificate Database services customer is customer’s Location
interested in.

The HD checks the The


No Customer calls
Customer
HD for more
required documents Customer No HD sends the certificate
orders the orders the Stop
and provides info on to the customer.
service information service
service and charges

Yes Yes Portal should have


provision to make online
payments.
Customer makes online HD follows up with the
payment of the fee and corporation office and
charges gets the certificate

The portal should have


representatives who can
liaison with the Municipal
HD contacts the
Corporation in the location
respective corporation
where customer may need
office for the process
service.
PAN Card Application Process Flow 07/01/2008

Start

Customer browses Portal should be ready


Government with information on the
the Portal for
Services’ various government
application of PAN
Database services customer is
card
interested in.

The HD checks the The IT dept allocates and PAN


No Customer calls
Customer
HD for more
required documents Customer No number and sends the
orders the orders the Stop
and provides info on card to the customer
service information service
service and charges directly

Yes Yes Portal should have


provision to make online
payments.
Customer makes online Customer applies for the
payment of the fee and PAN card to the IT
charges department via our portal

The portal should have


HD provides information facility for the customers to
on Do’s and Don'ts for apply for the PAN card
filling the application online through the portal
form.
PIO Card Application Process Flow 07/01/2008

Start

Portal should be ready Tie-up is required with


Customer browses Government with information on the Courier Service to Drop
the Portal for Services’ various government the Docs to the
issuance of PIO card Database services customer is customer’s Location
interested in.

The HD provides The


No Customer calls
Customer
HD for more
information Customer No HD sends the PIO card to
orders the orders the Stop
necessary the customer
service information service
documents required.

Yes Yes Portal should have


provision to make online
payments.
HD gets the PIO card
Customer makes online from the concerned
payment Consulate

The portal should have


representative to liaison HD provides the status
HD contacts the Local with the concerned of the application to the
Consulate Consulate. customer
OCI Application Process Flow 07/01/2008

Start

Portal should be ready Tie-up is required with


Customer browses Government with information on the Courier Service to Drop
the Portal for Services’ various government the Docs to the
issuance of OCI Database services customer is customer’s Location
interested in.

The HD provides The


No Customer calls
Customer
HD for more
information Customer No HD sends the OCI to the
orders the orders the Stop
necessary customer
service information service
documents required.

Yes Yes Portal should have


provision to make online
payments.
HD gets the OCI from
Customer makes online the concerned
payment Consulate

The portal should have


representative to liaison HD provides the status
HD contacts the Local with the concerned of the application to the
Consulate Consulate. customer
Automobile Selling Process Flow 02/01/2008

Start Portal should be ready


with the advertiser
Automobile
information on the
Advertiser's
Integrate Portal email categories of
Customer requests Database
server with CRM is automobiles customer is
for selling interested in.
required.
automobile
Inbound and Outbound
calling infrastructure has
to be in place Portal should have
Advertiser’s contact Portal should have
information. Outbound facility to make online
India calling should also payments by the clients.
Requests Helpdesk Search the portal
received by reviews the be enabled.
based on customer’s
call or email request criteria

Buyer makes the Customer


Contact the short Schedule a visit Informs the
initial down
Send the list of Listed buyer for the buyer
payment Helpdesk
available buyers to
the customer

Tie-up is required with Helpdesk to


service provider to follows up with
liaison with the the customer for
Legal Docs
Customer Yes Transport Authority
HD follows up for Customer Yes selects
No Selects the buyer
short listed buyer
Details buyer
Courier Legal
Tie-up is required with the Docs to buyer for
courier service for logistic sign-off
No support (pickup and drop of
documents

Obtain sign-off
buyer makes final from the buyer
Stop
payment. and courier it
back to customer
Automobile Buying Process Flow 02/01/2008

Start
Automobile Portal should be ready
Advertiser's with the advertiser
Database information on the
Customer requests Integrate Portal email
for buying server with CRM is categories of
automobile required. automobiles customer is
Inbound and Outbound interested in.
Portal should have
calling infrastructure has Portal should have
Advertiser’s contact
to be in place facility to make online
information. Outbound
India calling should also payments by the clients.
be enabled.
Requests Helpdesk Search the portal
received by reviews the based on customer’s
call or email request criteria

Schedule a visit Customer makes Customer


Contact the short Informs the
for the customer the initial down
Listed seller Helpdesk
Send the list of if requested payment
available
automobiles to the
customer
Yes Helpdesk to
follow up with the
seller for Legal
Customer Tie-up is required with Docs
selects service provider to
automobile liaison with the
HD follows up for Customer Transport Authority
No Yes
short listed Selects the
automobile Details seller

No Courier Legal
Tie-up is required with the Docs to customer
courier service for logistic for sign-off
support (pickup and drop of
documents

Obtain sign-off
from the
Customer makes
Stop customer and
final payment.
courier it back to
seller
Automotive Accessory Retailing Process Flow 07/01/2008

Start Automobile
Accessory
Portal should be ready
Advertiser's
with the advertiser
Database
Integrate Portal email information on the
Customer requests
server with CRM is automobile accessories
for buying
required. customer is interested
automobile
Inbound and Outbound in.
accessories Portal should have
calling infrastructure has Portal should have
Advertiser’s contact
to be in place facility to make online
information. Outbound
India calling should also payments by the clients.
be enabled.
Requests Helpdesk Search the portal
received by reviews the based on customer’s
call or email request criteria

Schedule a visit Customer makes Customer


Contact the short
for the customer the initial down Informs the
Listed seller payment
Send the list of if requested Helpdesk
available
accessories to the
customer
Helpdesk to
follow up with the
Customer seller for Delivery
selects
Yes of the goods
accessory
HD follows up for Customer
short listed No Yes
Selects the
automobile seller
accessory Details
No

The goods are


Customer makes delivered to the
Stop
final payment. customer by
seller
Automotive Finance Process Flow 07/01/2008

Start Portal should be ready


with the Bank’s
Bank’s
information on type of
Database
loans customer is
Integrate Portal email interested in.
server with CRM is
Customer requests
required. Portal should have
for a loan
Inbound and Outbound Bank’s contact
calling infrastructure has information. Outbound
to be in place India calling should also
be enabled.

Requests Helpdesk Search the portal No


received by reviews the based on customer’s
call or email request criteria

Schedule a Provide the Bank


Contact the short meeting with the status of the approves
Listed Banks customer and the application to the the loan
Send the list of Bank executive customer
available loan
providers (Banks) to
the customer
Yes

Helpdesk to
Customer Yes follow up with the
selects the Bank for the loan
Bank documents
HD follows up for Customer
No Selects the Yes Tie-up is required with the
short listed Bank
Details Prospective courier service for logistic
Bank support (pickup and drop of
No documents

Get the signed off


Facilitate docs from the Courier the loan
Stop payment to the customer and documents to the
customer send it to the customer
bank
Automotive Insurance Process Flow 07/01/2008

Portal should be ready


Start with the Insurance
Integrate Portal email Insurance
server with CRM is providers provider’s information
required. Database on automotive
Inbound and Outbound Insurance customer is
Customer requests
calling infrastructure has interested in.
for new Insurance
or renewal for his to be in place Portal should have
automobile Insurance company’s
contact information.
Outbound India calling
should also be enabled.

Helpdesk Search the portal


Requests received
reviews the based on customer’s
by call or email
request criteria

Schedule a Helpdesk to
Customer makes
Contact the short meeting with the follow up with the
the payment to
Listed Insurance customer and the insurance
the insurance
Send the list of providers Insurance company for the
company
available Insurance executive documents
providers to the
customer

Customer Yes
selects the
HD follows up for Insurance
Customer
short listed No Selects the Yes plan
Insurance provider Insurance
Details Provider
Stop
No
Health Encyclopedia Process Flow 07/01/2008

Start Database should be


ready with all the health
related information
customer may be
interested in.

Portal should have the


Customer Health information in the 3
searches the portal Encyclopedia basic format which the
for required Database customer can use
information

The customer selects


The customer The user
the format from the 3
selects the navigates to the Stop
formats available on
required Link desired page
the portal
Health Insurance Process Flow 07/01/2008

Portal should be ready


Start with the Insurance
Integrate Portal email Insurance
server with CRM is providers provider’s information
required. Database on health Insurance
Inbound and Outbound customer is interested
Customer requests for
calling infrastructure has in.
new Insurance or
renewal for himself or to be in place Portal should have
dependents Insurance company’s
contact information.
Outbound India calling
should also be enabled.

Helpdesk Search the portal


Requests received
reviews the based on customer’s
by call or email
request criteria

Schedule a Helpdesk to
Customer makes
Contact the short meeting with the follow up with the
the payment to
Listed Insurance customer and the insurance
the insurance
Send the list of providers Insurance company for the
company
available Insurance executive documents
providers to the
customer

Customer Yes
selects the
HD follows up for Insurance
Customer
short listed No Selects the Yes plan
Insurance provider Insurance
Details Provider
Stop
No
Health Insurance Information Process Flow 07/01/2008

Start Database should be


ready with all the health
related information
customer may be
interested in.

Portal should have the


Customer Health information about
searches the portal Insurance different insurance
for required providers’ providers and policies
information Database

The customer The customer gets the The user


selects the available pages to navigates to the Stop
required Link browse desired page
Health-related Events Information Process Flow 07/01/2008

Start Database should be


ready with all the health
related events
information customer
may be interested in.

Portal should have the


Customer information in calendar
Health-related
searches the portal type of list and divided
Events’
for required region-wise
Database
information

The customer The customer selects The customer


selects the the date and the region navigates to the Stop
required Link of the event desired page
Posting Health-related Events Process Flow 07/01/2008

Start Tie-up is required by


different organization
that are conducting
different events

Health-related
Customer logs in to
Events’
the Portal
Database

Posts the information


The customer
on the portal regarding
logs off from the Stop
the event which it is
portal
conducting
Health-related Events Registration Process Flow 07/01/2008

Start Database should be


ready with all the health
related events
information customer
may be interested in.

Customer logs in to
the Portal and Health-related
searches for the Events’
information he Database
requires

The customer selects HD forwards the


Fills all his details and
the required Link of application to the
submits the form Stop
the event he wants to concerned
online.
attend organization
Healthcare News Process Flow 07/01/2008

Start Database should be


ready with all the
healthcare related news
customer may be
interested in.

Portal should have the


Customer Healthcare information about
searches the portal News different insurance
for required Database providers and policies
information

The customer The customer gets the The user


selects the available pages to navigates to the Stop
required Link browse desired page
Medical Tourism Process Flow 07/01/2008

Database should be
Start ready with all
information of all the
hospitals providing
services that customer
may be interested in.

Portal should have the


Customer fills information about
Medical
the form online different insurance
Tourism
with all the providers and policies
Database
details

HD searches the The hospital gets in


HD receives the
database for touch with the Stop
request
customer’s criteria customer directly

HD sends the list of


Hospitals to the
customer with all the
details

custome
HD sends the
No r selects Yes
information to the
the
concerned hospital
hospital
Hospital Appointments Process Flow 07/01/2008

Start
Hospital Tie-up is required by
Database different hospitals
providing this service

Customer logs in
to the Portal

Gets a confirmation
Selects the date,
Searches the screen with all the The customer
time and location
database for appointment related logs off from
where he wants
hospital of his choice info which he can the portal
appointment
print

Stop
Hospital Appointments Status Request Process Flow 07/01/2008

Start
Hospital Tie-up is required by
Database different hospitals
providing this service

Customer logs in
to the Portal

Gets a screen with


The customer
Clicks on “My all the appointment
logs off from
Account” related info which he
the portal
can print

Stop
tal Appointment Cancellation / Postpone Process Flow 07/01/2008

Start Hospital
Database

Customer logs in
to the Portal

Gets a confirmation
Gets a screen with
screen regarding HD sends the
Clicks on “My all the appointment Clicks on the option
cancellation/postpon information to the
Account” related info which he “Cancel/Postpone”
ement which he can concerned hospital
can print
print

The customer
logs off from
the portal

Stop
al Consumable Service Providers Information Process Flow 07/01/2008

Start
Database should be
ready with all the
hospital consumable
service providers
information customer
may be interested in.
Customer Hospital
searches the Consumable
portal for Service
required Provider’s
information Database

The customer
selects the link The customer gets
The customer
“Hospital the list of Web Link
selects the Stop
Consumable of the service
required link
Service providers
Providers”
l Transcription and Billing Services Information Process Flow 07/01/2008

Start
Database should be
ready with Medical
Transcription and
Billing service
providers information
Medical customer may be
Customer Transcription interested in.
searches the and Billing
portal for Service
required Provider’s
information Database

The customer selects


The customer gets
the link “Medical The customer
the list of Web Link
Transcription and selects the Stop
of the service
Billing Service required link
providers
Providers”
ind A Doctor” Process Flow 07/01/2008

Start The portal should be


Doctors’ ready with the
Database information of doctors in
the locations customer
may be interested in

Customer logs in
to the Portal

Selects the date, The doctor gets


Searches the HD sends the
time and location in touch with
database for doctor information to the
where he wants the customer
of his choice concerned doctor
appointment directly

Stop
Find A Drug” Process Flow 07/01/2008

Start The portal should be


Drugs’ ready with the
Database information on drugs
customer may be
interested in

Customer logs in
to the Portal

Searches the
Selects the brand
database for drug Selects the drug and
which provides
used to counter a looks for the dosage
appropriate dosage
particular health information
for his/her age
problem

Stop
nd A Drug store” Process Flow 07/01/2008

The portal should be


Start ready with the
Drug Store’s information on drug
Database store in the location
customer may be
interested in

Customer logs in
to the Portal

Searches the Finds out the Visits the drugstore


database for drug different types of and buys the
store in the location drugs available in required drugs
near to him the particular store physically

Stop
nd A Drug Manufacturer” Process Flow 07/01/2008

The portal should be


Start ready with the
Drug information on drug
Manufacture Manufacturer in the
r’s Database location customer may
be interested in

Customer logs in
to the Portal

If the
drugs
Searches the Finds out the meets Visits the drug
database for drug different types of the Yes manufacturer and
manufacturer in the drugs it custo buys the required
location near to him manufacturers mer drugs physically
criteri
a

No

Stop
nd A Organ / Blood Donor” Process Flow 07/01/2008

The portal should be


Start ready with the
Organ / information on different
blood types organs / blood in
donor’s the location customer
Database may be interested in

Customer logs in
to the Portal

Searches the
Contacts the person Goes for the Organ
database for organ /
/ organization implantation or
blood as per his
directly blood transfusion
requirement

Stop
gan / Blood Donation Process Flow 07/01/2008

The portal should be


Start ready with the
Organ / information on different
blood bank’s organs / blood banks in
Database the location customer
may be interested in

Customer logs in
to the Portal

Searches the
Registers himself Takes the hard copy
database for organ /
and an appointment of the slip and visits
blood banks
slip is emailed to his the bank for
available in his
email address donation
location

Stop
sing School Admission Process Flow 07/01/2008

The portal should be


Start ready with the
Nursing information on all the
School’s Nursing schools in the
Database location customer may
be interested in
Customer logs in
to the Portal

Searches the
database for
different Nursing
Schools available in
his required location

Custom
The helpdesk provides
er The customer takes
Selects one according The form is forwarded additional info to the
clears Yes admission in the
to location, charges, to the concerned customer regarding seats
the school by paying
etc. and fills the form school by HD available and written test
written fees
details
test

No

Stop
“Find a Nurse” Process Flow 07/01/2008

The portal should be


Start ready with the
Nursing
information on all the
services
Nursing service
providers’
providers in the location
Database
customer may be
Customer logs in interested in
to the Portal

Searches the
database for various
consultancies and
hospitals providing
nursing services

Custom The consultancy


Fills the form HD arranges a meeting
The form is forwarded er sends the nurse to
mentioning details between the customer
selects
Yes the customer’s
to the concerned
like patient codition, and the service provider
oranization by HD the premises after
duration, age, etc. or nurse if required
nurse payment

No

Stop
Find a Personal Care Aide” Process Flow 07/01/2008

The portal should be


Start Personal ready with the
Care Aide information on personal
Providers’ care aide providers in
Database the location customer
may be interested in

Customer logs in
to the Portal

Searches the portal


Checks for whom
for the details Searched for various Contacts the service
these services are
regarding Personal services offered provider directly
meant for
Care Aide

Stop
Stress Relieving Therapies Process Flow 07/01/2008

The portal should be


Stress-
ready with the
Relieving
Start information on stress-
Therapies
relieving therapies
Providers’
providers in the location
Database
customer may be
interested in

Customer logs in
to the Portal

Searches the portal


for various stress Selects the one of
Finds the various
relieving therapies the service provider
service providers for HD informs the
available and find according to
the particular service provider
the best suitable location, charges,
therapy
therapy as per etc.
his/her requirement.

Service Provider
approves the
appointment

HD arranges for the


meeting and
Stop
customer seeks the
services if satisfies
Stress-Relieving Therapies Information Process Flow 07/01/2008

Start Database should be


ready with all the stress-
relieving therapy related
info customer may be
interested in.

Stress
Customer
relieving
searches the portal therapies
for required
information
information
Database

The customer The customer gets the The user


selects the available pages to navigates to the Stop
required Link browse desired page
Telemedicine Process Flow 07/01/2008

The portal should be


Start Doctors’ ready with the various
Database doctors in the location
customer may be
interested in

Customer logs in Portal should have


to the Portal facility to make online
payments by the clients.

Searches the portal


for various doctors Doctors gives the
and medical Customer selects time and customer HD informs the
practitioners the doctor makes online doctor
providing payment
telemedicine facility

Customer calls the


doctor at the
respective time and
gets the prescription

Stop
Finding Medical Equipment Supplier Process Flow 02/01/2008

Portal should be ready


Start with the advertiser
information on the
categories of products
Medical customer is interested
Customer browses Equipment in.
the portal for the supplier’s
product he requires Database
Integrate Portal to
advertiser database.
Inbound and Outbound
calling infrastructure has
to be in place
Customer Inform the seller
Customer calls HD Helpdesk provides the
for further information on Product orders the No to deliver the
Stop
product product as per
information info, suppliers
new schedule.

Yes Yes

Customer makes
online payment Customer
Inform the seller to No continues
cancel the order with the
order
Portal should have
facility to make online
payments by the clients.

Inform the customer


Helpdesk to
Helpdesk inform regarding the Delivery details
follow up with the
the concerned in case of Delay, ask if he
seller for Delivery
seller. wants to continue with the
of the Product
order.
edical Equipment Supply Order Cancellation Process Flow 07/01/2008

Start

Customer logs in
to the Portal

Gets a screen with Gets a confirmation


HD sends the
Clicks on “My all the order related Clicks on the option screen regarding
information to the
Account” info which he can “Cancel” cancellation which he
concerned seller
print can print

The customer
logs off from
the portal

Stop
Beach Tour Operators Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
Beach Tour Packages
Customer browses customer is interested
Beach Tour
the portal for the in.
Operator’s
beach Tour
Database
Packages

Customer Helpdesk provides the Customer Inform the Tour


No Customer calls HD
orders the
for further
information on orders the No Operator
Stop
package package info, T&C, package regarding the
information
online Discounts and Offers same

Yes Yes
Yes

Customer makes
online payment Inform the Tour Customer
Operator to cancel
No continues
the order with the
order
Portal should have
facility to make online
payments by the clients.

Helpdesk to Inform the customer


Helpdesk inform follow up with the regarding the change in T&C
the concerned Tour Operator for and inclusions if any, ask if
Tour Operator. Delivery of he wants to continue with the
related Docs order.
Concierge Process Flow 07/01/2008

Start
Concierge
Service
providers’
Database

Customer logs in
to the Portal

HD receives the HD informs the


Selects the
Customer fills the request and customer about the Customer selects
destination of
required form searches for the concierge service the service provider
concierge services
services required provider

Customer
makes the
online payment

Service
provider
provides the
Stop
required
services to the
customer
Corporate Travel Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
corporate travel
Customer browses Corporate Packages customer is
the portal for the Travel interested in.
corporate travel Operator’s
Packages Database

Customer calls HD Helpdesk sends the Customer


for further requested brochure to orders the No
Stop
information the customer package

Yes

Customer makes
online payment

Portal should have


facility to make online
payments by the clients.

Upon receiving the


Helpdesk inform confirmation from the
the concerned operator, HD sends
Operator. confirmation to the
customer
Cruises Booking Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
cruise Packages
Customer browses customer is interested
Cruise
the portal for the in.
Operator’s
cruise booking and
Database
submits request

Helpdesk sends the Customer


HD receives the
request and scans
information on orders the No
Stop
different cruise package
the providers
operators

Yes

Customer fills the


form and makes
online payment

Portal should have


facility to make online
payments by the clients.

Upon receiving the


Helpdesk inform confirmation from the
the concerned operator, HD sends
Operator. confirmation to the
customer
Cultural, Pilgrimage, and Spiritual Travel Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different Packages
Cultural,
Customer browses customer is interested
Pilgrimage,
the portal for the in.
religious tour
required booking and
Operator’s
submits request
Database

HD receives the Helpdesk sends the Customer


request and scans information on orders the No
Stop
the providers different tour operators package

Yes

Customer fills the


form and makes
online payment

Portal should have


facility to make online
payments by the clients.

Upon receiving the


Helpdesk inform confirmation from the
the concerned operator, HD sends
Operator. confirmation to the
customer
Education Tour Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different Packages
Customer browses Education customer is interested
the portal for the tour in.
required booking and Operator’s
submits request Database

HD receives the Helpdesk sends the Customer


request and scans information on orders the No
Stop
the providers different tour operators package

Yes

Customer fills the


form and makes
online payment

Portal should have


facility to make online
payments by the clients.

Upon receiving the


Helpdesk inform confirmation from the
the concerned operator, HD sends
Operator. confirmation to the
customer
Emergency Travel Services Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different Packages
Emergency customer is interested
Customer goes to
Travel in.
the emergency travel
Operator’s
tab on the portal
Database

Helpdesk sends the


HD receives the Customer directly
information on different
request and scans gets in touch with Stop
tour operators providing
the providers tour operation
such services
Hotel / Lodging Reservation Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different hotels
Customer searches Hotel customer is interested
the portal for the Database in.
available Hotel List
and sends a request

HD receives the Helpdesk sends the Customer


request and scans information on selects a No
Stop
the providers different hotels hotel

Yes

Customer fills the


form and makes
online payment

Portal should have


facility to make online
payments by the clients.

Upon receiving the


Helpdesk inform confirmation from the
the concerned hotel, HD sends
hotel. confirmation to the
customer
Outdoor Recreation Services Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different Packages
Customer goes to Outdoor customer is interested
the “Outdoor recreation in.
Recreation” tab on providers
the portal Database

Helpdesk sends the


HD receives the Customer directly
information on different
request and scans gets in touch with Stop
operators providing such
the providers service provider
services
Rail Tour Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different operators
customer is interested
Customer submits Rail Tour
in.
his and destination Operators
details in the portal Database

Booking
Customer gets the Yes Customer
is Customer makes the
details about receives the e- Stop
availabl payment online
availability ticket for travel
e

No
Travel Event Management Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different Packages
Travel event customer is interested
Customer visits the management in.
portal providers
Database

Customer books his


HD receives the request Sends
hotel reservation HD contacts the service
through mail or over the acknowledgement Stop
and ask for event provider
phone through email
management
Travel Insurance Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
different products
Customer visits the customer is interested
Travel
portal and sends in.
Insurers
request for travel
Database
insurance

Custome
HD receives the
r selects Customer can
request and send Yes Customer makes the
the print the policy Stop
an online quote with payment online
insuranc online
all the information
e

No
Wildlife Sanctuary Booking Process Flow 02/01/2008

Start Portal should be ready


Integrate Portal to with the advertiser
advertiser database. information on the
Packages customer is
Customer browses interested in.
the portal for the Wildlife tour
wildlife sanctuary operators
booking and Database
submits request

HD receives the Helpdesk sends the Customer


request and scans information on orders the No
Stop
the providers different operators package

Yes

Customer fills the


form and makes
online payment

Portal should have


facility to make online
payments by the clients.

Upon receiving the


Helpdesk inform confirmation from the
the concerned operator, HD sends
Operator. confirmation to the
customer
Tour Operators Process Flow 02/01/2008

Start Integrate Portal to


advertiser database. Portal should be ready
Inbound and Outbound with the advertiser
calling infrastructure has information on the Tour
to be in place Packages customer is
Customer browses Tour interested in.
the portal for the Operator’s
Tour Packages Database

Customer Helpdesk provides the Customer Inform the Tour


No Customer calls HD
orders the
for further
information on orders the No Operator
Stop
package package info, T&C, package regarding the
information
online Discounts and Offers same

Yes Yes
Yes

Customer makes
online payment Inform the Tour Customer
Operator to cancel
No continues
the order with the
order
Portal should have
facility to make online
payments by the clients.

Helpdesk to Inform the customer


Helpdesk inform follow up with the regarding the change in T&C
the concerned Tour Operator for and inclusions if any, ask if
Tour Operator. Delivery of he wants to continue with the
related Docs order.
Air travel Process Flow 02/01/2008

Integrate Portal to
advertiser database. Portal should be ready
Start
Inbound and Outbound with the advertiser
calling infrastructure has information on the Air
to be in place Tickets customer is
Customer browses Air Ticketing interested in.
the portal for the Agent’s
Air Tickets Database

Customer Helpdesk provides the Customer Inform the


No Customer calls HD
orders the
for further
information on Flight orders the No Ticketing Agent
Stop
Tickets info, T&C, Discounts regarding the
information Tickets
online and Offers same

Yes Yes
Yes

Customer makes
online payment Inform the Customer
Ticketing Agent to
No continues
cancel the order with the
order
Portal should have
facility to make online
payments by the clients.

Helpdesk to Inform the customer


Helpdesk inform follow up with the regarding the change in T&C
the concerned Ticketing Agent and Flight Info if any, ask if
Ticketing Agent for Delivery of he wants to continue with the
Tickets order.
Vehicle* Rental Process Flow 02/01/2008

Integrate Portal to
Start advertiser database. Portal should be ready
Inbound and Outbound with the advertiser
calling infrastructure has information on the type
to be in place of vehicles customer is
Customer browses Vehicle
interested in.
the portal for the Renting
Vehicle he wants to Agent’s
rent Database

Customer Helpdesk provides the Customer


No Customer calls HD
schedules
for further
information on Vehicle schedules No
Stop
Rental Info, T&C, Discounts
information the Vehicle
online and Offers

Yes
Yes

Customer makes
online payment

Portal should have


facility to make online
payments by the clients.

Helpdesk to inform the


Helpdesk inform
customer regarding
the concerned
Vehicle Number, Driver’s
Rental Agent
contact info, etc

* Car Rentals and Bus Rentals


Real Estate* Buying Process Flow 31/12/2007

Start Portal should be ready


Real-Estate with the advertiser
Advertiser's information on the
Database zones customer is
Integrate Portal email interested in.
Customer requests
server with CRM is
for Buying a
required.
property
Inbound and Outbound
calling infrastructure has Portal should have
to be in place Advertiser’s contact Customer will own all
information. Outbound the payment procedures
India calling should also including Loans etc.
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria
Customer makes Customer
Contact the short Schedule a SITE
the initial down Informs the
Listed Real-estate visit for the
payment to the Helpdesk
vendor customer vendor

Send the list of


available properties
Yes Helpdesk to
follow up with the
vendor for Legal
Customer Docs
selects
property
Customer Tie-up is required with the
HD follows up for Yes Courier Legal
No Selects the courier service for logistic
short listed property Docs to customer
property support (pickup and drop of
Details for sign-off
No documents

Obtain sign-off
Tenant makes from the
Stop final payment as customer and
agreed. courier it back to
vendor

* Apartments, Commercial and Residential Property, Land, Agricultural Land


Real Estate* Selling Process Flow 31/12/2007

Start Portal should be ready


Real-Estate with the advertiser
Advertiser's information on the
Database zones customer is
Integrate Portal email interested in.
Customer requests
server with CRM is
for selling a
required.
property
Inbound and Outbound
calling infrastructure has Portal should have
to be in place Advertiser’s contact Customer will own all
information. Outbound the payment procedures
India calling should also including Loans etc.
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria
Contact the short Buyer makes the Customer
Schedule a SITE Informs the
Listed Prospective initial down
visit for the buyer payment Helpdesk
buyers
Send the list of
available buyers to
the customer Helpdesk to
follow up with the
customer for
Legal Docs
Customer Yes
selects
buyer
Customer Tie-up is required with the
Customer posts an Yes Courier Legal
No Selects the courier service for logistic
Advertisement on Docs to buyer for
Prospective support (pickup and drop of
the portal No sign-off
buyer documents

Obtain sign-off
Buyer makes
from the buyer
Stop final payment as
and courier it
agreed.
back to customer

* Apartments, Commercial and Residential Property, Land, Agricultural Land


Placing an Advt. Process Flow 03/01/2008

Start
The Portal should have
Advertiser’s
a form linked which the
Database
customer can fill to
Customer goes to place Ads.
the website

Fills up the The advertisement The Advertisement is


Clicks on the The details are Webmaster
form with the placed is approved Yes displayed on the Portal
Link “Place saved in the approves
details and by the Portal within appropriate
Ads”” database. the Ad
contact info webmaster category

No

The Advertisement is
Stop
deleted from the database
Response To Advt. Process Flow 03/01/2008

Start

Portal should have


customer’s contact
Customer browses Integrate Portal email
Advertiser’s information. Outbound
the advts on the server with the CRM
Database India calling should also
Portal
be enabled.

Customer
Clicks on the The email is Calls back the meets the HD forwards the response
Helpdesk reviews requirement Yes
Link “Contact send to the customer for his of the customer to the
the response of the
Advertiser”” Helpdesk requirements advertiser
advertiser

No

Don’t send a response to


Stop
the advertiser
Letting Out (Property Rentals) Process Flow 02/01/2008

Start Portal should be ready


with the advertiser
Real-Estate
information on the
Advertiser's zones customer is
Integrate Portal email Database
Customer requests interested in.
server with CRM is
for Letting out a
required.
property
Inbound and Outbound
calling infrastructure has Portal should have
to be in place Advertiser’s contact Portal should have
information. Outbound facility to make online
India calling should also payments by the clients.
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria
Contact the short Schedule a SITE Tenant makes Customer
Listed Prospective visit for the the initial down Informs the
Tenant Tenant payment Helpdesk

Send the list of


available Prospective
Tenants to the cu Yes Helpdesk to
follow up with the
customer for
Legal Docs
Customer
selects
Tenant
Customer Tie-up is required with the
HD follows up for Yes Courier Legal
No Selects the courier service for logistic
short listed Tenants Docs to Tenant
Prospective support (pickup and drop of
Details for sign-off
Tenant No documents

Obtain sign-off
Tenant makes
from the tenant
Stop final payment as
and courier it
agreed.
back to customer
Rent (Property Rentals) Process Flow 02/01/2008

Start
Real-Estate
Advertiser's Portal should be ready
Database with the advertiser
Integrate Portal email
Customer requests information on the
server with CRM is
for Renting a zones customer is
required.
property interested in.
Inbound and Outbound
calling infrastructure has Portal should have
to be in place Advertiser’s contact Portal should have
information. Outbound facility to make online
India calling should also payments by the clients.
be enabled.
Requests Helpdesk Search the portal
received by reviews the based on customer’s
call or email request criteria

Schedule a SITE Tenant makes Customer


Contact the short Informs the
visit for the the initial down
Listed Advertiser Helpdesk
Send the list of customer payment
available Rental
Properties to the
customer
Helpdesk to
follow up with the
customer for
Legal Docs
Customer Yes
selects
HD follows up for Customer Tenant
No Selects the
Yes Tie-up is required with the
short listed Property Courier Legal
Rental courier service for logistic
Details Docs to Tenant
Property support (pickup and drop of
documents for sign-off
No

Obtain sign-off
Tenant makes
from the tenant
Stop final payment as
and courier it
agreed.
back to customer
ndustrial Investment Services Process Flow
Investment Portal should be
Start service ready with the
providers Investment service
Database provider’s
information on the Portal should have
zones customer is Investment service
interested in. provider’s contact
information.
Customer browse Search the portal Outbound India
for industries to based on customer’s calling should also be
invest criteria enabled.

Send the list of Schedule a Helpdesk to


Contact the short Customer makes
available industries meeting with the follow up with the
Listed service the payment to
for investment to the customer and the company for the
providers the company
customer executive documents

Yes
Yes
Customer
Customer selects the
No Selects the industry
industry Investment
plan

Stop
No
etting Out Land (Property Lease) Process Flow

Start
Real-Estate
Integrate Portal Portal should be
Advertiser's
email server with ready with the
Database
CRM is required. advertiser
Customer requests
Inbound and information on the
for Letting out a
Outbound calling zones customer is
land property
infrastructure has to interested in.
be in place Portal should have
Advertiser’s contact Portal should have
Requests Helpdesk Search the portal information. facility to make
received by call reviews the based on customer’s Outbound India online payments by
or email request criteria calling should also be the clients.
enabled.

Send the list of Contact the short Schedule a SITE Tenant makes Customer
available Prospective Listed Prospective visit for the the initial down Informs the
Tenants to the Tenant Tenant payment Helpdesk
customer

Yes Helpdesk to
follow up with the
Yes
customer for
Customer Legal Docs
HD follows up for Customer
No Selects the
short listed Tenants selects
Details Prospectiv Tenant
e Tenant
Courier Legal
Docs to Tenant
for sign-off
No

Tie-up is required with


the courier service for Obtain sign-off
logistic support (pickup Tenant makes
from the tenant
and drop of documents Stop final payment as
and courier it
agreed.
back to customer
tting Out Commercial (Property Lease) Process Flow

Start
Real-Estate
Integrate Portal Portal should be
Advertiser's
email server with ready with the
Customer requests Database
CRM is required. advertiser
for Letting out a Inbound and information on the
Commercial Outbound calling zones customer is
property infrastructure has to interested in.
be in place Portal should have
Advertiser’s contact Portal should have
Requests Helpdesk Search the portal information. facility to make
received by reviews the based on customer’s Outbound India online payments by
call or email request criteria calling should also be the clients.
enabled.

Send the list of Contact the short Schedule a SITE Tenant makes Customer
available Prospective Listed Prospective visit for the the initial down Informs the
Tenants to the Tenant Tenant payment Helpdesk
customer

Helpdesk to
follow up with the
Yes
customer for
Customer Legal Docs
HD follows up for
No Customer Yes
short listed Tenants Selects the selects
Details Prospectiv Tenant
e Tenant
Courier Legal
Docs to Tenant
for sign-off
No

Tie-up is required with Obtain sign-off


Tenant makes
the courier service for from the tenant
Stop final payment as
logistic support (pickup and courier it
agreed.
and drop of documents back to customer
tting Out Agricultural (Property Lease) Process Flow

Start Portal should be


Real-Estate ready with the
Advertiser's advertiser
Database information on the
Integrate Portal
Customer requests zones customer is
email server with
for Letting out a interested in.
CRM is required.
agricultural land
Inbound and
Outbound calling Portal should have
infrastructure has to Advertiser’s contact Portal should have
be in place information. facility to make
Outbound India online payments by
Requests Helpdesk Search the portal calling should also be the clients.
received by reviews the based on customer’s enabled.
call or email request criteria

Contact the short Schedule a SITE Tenant makes Customer


Send the list of the initial down Informs the
Listed Prospective visit for the
available Prospective payment Helpdesk
Tenant Tenant
Tenants to the
customer

Yes Helpdesk to
follow up with the
Yes
customer for
Customer Legal Docs
HD follows up for Customer
No Selects the
short listed Tenants selects
Details Prospectiv Tenant
e Tenant
Courier Legal
Docs to Tenant
for sign-off
No

Tie-up is required with


the courier service for Obtain sign-off
logistic support (pickup Tenant makes
from the tenant
Stop final payment as
and drop of documents and courier it
agreed.
back to customer
partment Rent (Owner’s Perspective) Process Flow

Start Portal should be


Real-Estate
ready with the
Advertiser's
advertiser
Database
information on the
Customer requests Integrate Portal
zones customer is
for renting email server with
interested in.
apartment. CRM is required.
Inbound and
Outbound calling Portal should have
infrastructure has to Advertiser’s contact Portal should have
be in place information. facility to make
Outbound India online payments by
calling should also be the clients.
Requests Helpdesk Search the portal
received by reviews the based on customer’s enabled.
call or email request criteria

Schedule a SITE Tenant makes Customer


Contact the short Informs the
Send the list of visit for the the initial down
Listed Advertiser Helpdesk
available apartments customer payment
to the customer

Yes Helpdesk to
follow up with the
Yes
customer for
Customer Legal Docs
HD follows up for Customer
No Selects the
short listed selects
apartment Details apartment Tenant
Courier Legal
Docs to Tenant
for sign-off
No

Tie-up is required with


the courier service for
logistic support (pickup Obtain sign-off
and drop of documents Tenant makes
from the tenant
Stop final payment as
and courier it
agreed.
back to customer
ommercial Rent (Owner’s Perspective) Process Flow

Start Portal should be


ready with the
Real-Estate
advertiser
Advertiser's
information on the
Integrate Portal Database
Customer requests zones customer is
email server with
for renting interested in.
CRM is required.
commercial
Inbound and
property. Portal should have
Outbound calling
infrastructure has to Advertiser’s contact Portal should have
be in place information. facility to make
Outbound India online payments by
Requests Helpdesk Search the portal calling should also be the clients.
received by reviews the based on customer’s enabled.
call or email request criteria

Schedule a SITE Tenant makes Customer


Contact the short Informs the
Send the list of visit for the the initial down
Listed Advertiser Helpdesk
available commercial customer payment
to the customer

Yes Helpdesk to
follow up with the
Yes
customer for
Customer Legal Docs
HD follows up for Customer
No Selects the
short listed selects
commercial Details commercia Tenant
l
Courier Legal
Docs to Tenant
for sign-off
No

Tie-up is required with


the courier service for Obtain sign-off
logistic support (pickup Tenant makes
from the tenant
and drop of documents Stop final payment as and courier it
agreed.
back to customer
dential Property on Rent (Owner’s Perspective) Process Flow

Start

Portal should be
Real-Estate ready with the
Customer requests Integrate Portal advertiser
Advertiser's
for renting email server with information on the
Database
residential CRM is required. zones customer is
property. Inbound and interested in.
Outbound calling
infrastructure has to
Portal should have
be in place Portal should have
Advertiser’s contact
Requests Helpdesk Search the portal information. facility to make
received by reviews the based on customer’s Outbound India online payments by
call or email request criteria calling should also be the clients.
enabled.

Send the list of Schedule a SITE Tenant makes Customer


available residential Contact the short Informs the
visit for the the initial down
property to the Listed Advertiser Helpdesk
customer payment
customer

Yes Helpdesk to
follow up with the
Yes
customer for
HD follows up for Customer Legal Docs
Customer
short listed No Selects the selects
residential property residential Tenant
Details property
Courier Legal
Docs to Tenant
for sign-off
No

Tie-up is required with Obtain sign-off


Tenant makes
the courier service for from the tenant
Stop final payment as
logistic support (pickup and courier it
agreed.
and drop of documents back to customer
partment Rent (Tenant’s Perspective) Process Flow

Real-Estate
Start Advertiser's
Database

Portal should be
ready with the
advertiser
information on the
Portal should have
zones customer is
Advertiser’s contact
interested in.
Customer browse information.
for the apartment Outbound India
on rent. calling should also be
enabled.

Send the list of Schedule a SITE


Contact the short
available apartments visit for the
Listed Advertiser
to the customer customer

Customer Customer
No Yes selects Yes Tenant makes
Selects the final payment as
apartment apartment agreed.

No

Stop
dential Property Rent (Tenant’s Perspective) Process Flow

Start
Portal should be
ready with the
advertiser
information on the
zones customer is
interested in.

Portal should have


Advertiser’s contact
Customer browse Real-Estate information.
for the residential Advertiser's Outbound India
property on rent. Database calling should also be
enabled.

Send the list of Schedule a SITE


available residential Contact the short
visit for the
property to the Listed Advertiser
customer
customer

Customer Customer
Yes Yes Tenant makes
No Selects the selects
final payment as
residential residential
agreed.
property property

No

Stop
ommercial Rent (Tenant’s Perspective) Process Flow

Start
Portal should be
ready with the
advertiser
information on the
zones customer is
interested in.

Portal should have


Advertiser’s contact
Customer browse Real-Estate information.
for the commercial Advertiser's Outbound India
on rent. Database calling should also be
enabled.

Send the list of Schedule a SITE


available commercial Contact the short
visit for the
property to the Listed Advertiser
customer
customer

Yes

Customer Customer Tenant makes


No Selects the
Yes
selects final payment as
commercia property agreed.
l property

No

Stop
Corporate Housing Process Flow

Real-Estate Portal should be


Advertiser's ready with the
Database advertiser
information on the
zones customer is
interested in.

Portal should have


Advertiser’s contact
Customer browse information.
Start for the corporate Outbound India
house. calling should also be
enabled.

Send the list of Schedule a SITE


available corporate Contact the short
visit for the
house to the Listed Advertiser
customer
customer

Customer Customer
Yes Yes Tenant makes
No Selects the selects
final payment as
corporate corporate
agreed.
house house

No

Stop
Real Estate Gardening Process Flow

Start Vendors
Database Portal should be
ready with the
gardening vendor
information.
Integrate Portal
Customer requests email server with
gardening for their CRM is required.
house Inbound and
Outbound calling
infrastructure has to
be in place

Requests Portal is searched


The request is
received by based on customer
reviewed
call or email criteria

Send the list of Service provider monitors


quotation received Customer makes the gardening work and
from the reputed the payment ensures that the vendor
vendors maintains quality

Yes
Customer
HD follows up for No Selects the
short listed Vendors Vendor
Stop
Real Estate Auction Process Flow

Start Auction Portal should be ready


Database with the property
information and auction
rules.

Customer is
Customer requests Search the portal notified about the
for buying property based on customer’s ongoing
through bidding criteria evaluating bids

Send the list of Owner evaluates Settlement done


available properties Bids the property the bids for the backend with the
and number of bids property buyer
to the customer

Customer Yes
No Selects the
Yes Highest bid
of the
Property for property
bidding

Stop
No
Facility Management Process Flow

Start

Facility
Customer requests management
for facility services Database Portal should be ready
provided by the with the contacts of
portal facility management
providers.

Requests Search the portal


received on based on customer’s
the portal criteria

Service provider
Lists the available Contact the short
monitors the work and
facility service Listed facility mgt
ensures the vendor
provider vendor
maintains the quality.

No Customer
Selects the Yes
Prospective
service
provider Stop
Interior Designing Process Flow

Start
Interior
Decorator
Integrate Portal email Portal should be ready
Database
server with CRM is with the interior
required. decorator information .
Inbound and Outbound
Customer requests
calling infrastructure has
for Interior
to be in place
decorator
Portal should have
Interior Decorator
contact information.

Requests Helpdesk Search the portal


Contact the short Schedule a
received by reviews the based on customer’s
Listed Interior meeting with the
call or email request criteria
decorator Interior Decorator

List of vendors is
displayed to the
On approval
customer
customer makes
the payment

Customer
No Service provider
HD follows up for Selects the Yes
short listed vendor monitors the work
Prospective
details and ensure
Interior
vendor maintains
decorator
the quality

Stop
Legal Advisory Process Flow
Start Portal should be ready
Legal Advisor with the Legal Advisor
Database information based on
Integrate Portal email their specialization .
Customer requests server with CRM is
for legal advisor required. Portal should have
Inbound and Outbound Legal Advisor’s contact
calling infrastructure has information. Outbound
to be in place India calling should also
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria

Contact the short


Listed legal Customer gives
Advisor and legal documents
schedules a for inspection
Send the list of legal meeting
advisor to the
customer

Legal Advisor reviews the


documents and gives a
Customer professional opinion
HD follows up for Selects the Yes
No
short listed Bank Prospective
Details Legal
Advisor

Customer views
the report

Stop
Property Mortgage Process Flow

Start
Portal should be ready
Lender with the Lender
Database information.
Integrate Portal email
Customer provides server with CRM is
the details for required. Portal should have
mortgage Inbound and Outbound Lender’s contact
calling infrastructure has information. Outbound
to be in place India calling should also
be enabled.

Helpdesk Search the portal


Requests received by
reviews the based on customer’s
call or email
request criteria

Schedule a
Contact the short meeting with the
Listed Lender Lender for legal
Send the list of documentation
available lenders to
the customer

On approval the
property is
Customer mortgaged
HD follows up for
No Selects the
Yes
short listed Bank
Details Prospective
Lender

Stop
Property Evaluation Process Flow

Start

Evaluator
Integrate Portal email Portal should be ready
Database
Customer requests server with CRM is with the evaluator
for property required. information.
evaluation Inbound and Outbound Portal should have
calling infrastructure has property evaluator’s
to be in place contact information.
Outbound India calling
should also be enabled.
Requests Helpdesk Search the portal
received by reviews the based on customer’s
call or email request criteria

Property evaluator
then valuates the
Send the list of Contact the short
property and sends
available property Listed evaluator
the report to the
evaluator to the customer
customer

Customer Customer
HD follows up for Selects the reviews the report
No Yes
short listed Bank Prospective
Details property
evaluator

Stop
Construction Monitoring Process Flow

Start

Construction
Monitoring Portal should be ready
Browse Database with the Construction
Monitoring information
at various places.

Lists out the


Searches the construction
portal based on monitoring person’s
customer’s criteria details in various
locations

Monitoring person monitors


Customer contacts the
the progress of
monitoring person and
construction, report on the
background negotiates the
building to customer and
Customer charges
estimates milestone chart.
No Selects the Yes
Prospective
Bank

Stop
Mutation of Property Process Flow

Start

Customer provides
the details for
change or transfer
of property.

Request Sends the application


Help desk receives
received on to Municipal
the request
call or email. Corporation

Mutation
certificate will be
obtained

Municipal
No Yes
corporation will
examine and verify
it
Stop
Renovation Work Process Flow

Start

Customer browses the


portal for renovation
work services

Customer contacts the


service provider

No

If
Service provider will visit the customer
customer and examines the Service provider provides satisfies Yes Service provider monitors the
Stop
house for renovation of payment details with work
interiors and exteriors payment
Details
Temporary Accommodation Process Flow
Start

Customer browses the


portal for temporary Portal should be
accommodation and Integrate Portal
ready with the
fills the registration email server with
accommodation
form CRM is required.
information on the
Inbound and
zones customer is
Outbound calling
interested in.
infrastructure has to
be in place
Service
Service provider Reports the
Requests No
provider checks customer about
received by Stop
reviews the the unavailability of
call or email
request availabili rooms
ty

Yes

If Customer
Service Provider Provides the
custom Yes request for the Customer makes
provides the accommodation
er room according final payment as
availability of rooms, according to the
satisfie to his agreed.
price details etc. request
s requirement

No

Portal should have Portal


Customer contact should
have the
information.
Outbound India informatio
calling should also be n about all
enabled. the rooms
Packers and Movers Process Flow

Start

Customer browses
portal for packers
and movers

Customer
shortlists
the No
packers
and
movers

Integrate Portal email


Yes server with CRM is
required.
Inbound and Outbound
Customer request for calling infrastructure has
service to be in place

Service provider
Service provider Search portal based Service provider
follows up with Start
reviews the request on criteria monitors the work
customer
Tenant Eviction Process Flow

Start

Customer browses Integrate Portal email


portal for tenant server with CRM is
eviction required.
Inbound and Outbound
calling infrastructure has
to be in place

Service
Service Tenants are put under
Service provider provider
provider sends No rent control act and
reviews the negotiate
the notice to recover the rent as per
request the
tenants the law
settlements

Yes

Tenant pays the rent Start


Providing Jobs Process Flow 02/01/2008

Start Portal should be ready


with the advertiser
Employer’s information on the job
Database location customer is
Customer updates Integrate Portal email interested in.
his profile seeking server with CRM is
for a job required. Portal should have
Inbound and Outbound employer’s contact
calling infrastructure has information. Outbound
to be in place India calling should also
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s No
call or email request criteria

Schedule a Provide the Customer


Contact the short meeting/interview status of the accepts the
Listed employers with Employer / interview to the offer
Send the list of Consultant customer
available Prospective
employers to the
customer
Yes
Yes
Employer Helpdesk to
selects the follow up with the
HD follows up for Customer Yes candidate employer for offer
No Selects the letter
short listed employer Tie-up is required with the
Details Prospective courier service for logistic
Employer support (pickup and drop of
No documents

Provide
The customer information to Courier the offer
Stop joins the customer about letter to the
organization Joining Dates customer
and Location
Providing IT Jobs Process Flow 02/01/2008

Start Portal should be ready


with the advertiser
Integrate Portal email IT Employer’s information on the
server with CRM is Database zones customer is
Customer updates required. interested in.
his profile seeking Inbound and Outbound
for a job calling infrastructure has Portal should have
to be in place Advertiser’s contact
information. Outbound
India calling should also
be enabled.
Requests Helpdesk Search the portal
received by reviews the based on customer’s
call or email request criteria No

Send the list of Schedule a Provide the Customer


available Prospective Contact the short meeting/interview status of the accepts the
employers to the Listed employers with Employer / interview to the offer
customer Consultant customer

Yes
Yes Yes
HD follows up for Customer Employer
No Selects the Helpdesk to
short listed employer selects the
Prospective follow up with the
Details candidate
Employer employer for offer
Tie-up is required with the letter
courier service for logistic
support (pickup and drop of
No documents

Provide
The customer information to Courier the offer
Stop joins the customer about letter to the
organization Joining Dates customer
and Location
Jobs Providers Process Flow 02/01/2008

Start

Employers provide
Employer’s
list of various
Database
positions vacant

Portal
HD sends the
generates a
list of available Stop
unique ID for
candidates etc
their request
Career Counseling Process Flow 02/01/2008

Start

Customer registers Career


to the portal Counselor’s
providing Database
necessary details

HD receives the HD provides a Customer


Sends a
request and list of institutes contacts the
request for Stop
searches the providing institute online
counseling
database counseling or in person
Placement Assistance Process Flow 02/01/2008

Start

Customer registers Placement


to the portal Assistance
providing providers’
necessary details Database

HD provides a
Sends a HD receives the Customer
list of institutes
request for request and contacts the
providing Stop
placement searches the institute online
placement
assistance database or in person
assistance
“Build Your Resume” Process Flow 02/01/2008

Start

Customer registers
to the portal Resume
providing Database
necessary details

Sends a HD receives the HD provides


Customer
request for request and tips for building
builds his own Stop
building his searches the an effective
resume
resume database resume
Resume Forwarding Process Flow 02/01/2008

Start

Customer registers
to the portal Resume
providing Database
necessary details

HD forwards the Candidates


Uploads the
resume to various receives alerts Selects the one
resume to the Stop
job sites we are for jobs from which suits him
portal
integrated with websites
Free Salary Reports for Jobseekers Process Flow 02/01/2008

Start

Customer registers Salary details


to the website Database

HD forwards a
Requests for HD searches the
model salary
a model database as per Stop
report to the
salary report the info provided
customer
Free Personality Test Process Flow 02/01/2008

Start

Customer registers Personality


to the website Test Database

Clicks to take Portal generates a A detailed analysis


the personality test for the of the test taken is
Personality customer. Customer Stop
sent to the
Test takes that online customers email
Computer Sales Process Flow 02/01/2008

Integrate Portal to
computer sales Portal should be ready
Start advertiser database. with the advertiser
Inbound and Outbound information on the
calling infrastructure has brands of computers
Customer browses to be in place customer is interested
Computer
the portal for the in.
Seller’s
computer he
Database
requires

Customer Helpdesk provides the Customer Inform the seller


No Customer calls HD
orders the information on Product orders the No to deliver the
for further Stop
computer info, Discounts and computer product as per
online information
Offers new schedule.

Yes Yes
Yes

Customer makes
online payment Customer
Inform the seller to No continues
cancel the order with the
order
Portal should have
facility to make online
payments by the clients.

Inform the customer


Helpdesk to
Helpdesk inform regarding the Delivery details
follow up with the
the concerned in case of Delay, ask if he
seller for Delivery
seller. wants to continue with the
of the Product
order.
Computer Software and Accessories Process Flow 02/01/2008

Integrate Portal to
Start advertiser database. Portal should be ready
Inbound and Outbound with the advertiser
calling infrastructure has information on the
to be in place software and
Computer accessories customer is
Customer browses Software and interested in.
the portal for the Accessories
product he requires Database

Customer Helpdesk provides the Customer Inform the seller


No Customer calls HD
orders the
for further
information on Product orders the No to deliver the
Stop
product info, Discounts and product product as per
information
online Offers new schedule.

Yes Yes
Yes

Customer makes
online payment Customer
Inform the seller to No continues
cancel the order with the
order
Portal should have
facility to make online
payments by the clients.

Inform the customer


Helpdesk to
Helpdesk informs regarding the Delivery details
follow up with the
the concerned in case of Delay, ask if he
seller for Delivery
seller. wants to continue with the
of the Product
order.
Computer Service Process Flow 02/01/2008

Start

Portal should be ready


Integrate Portal email Computer with the advertiser
Customer requests
server with CRM is Service information on the
for Servicing of his
required. Provider’s zones customer is
computer
Inbound and Outbound Database interested in.
calling infrastructure has
to be in place
Portal should have
Advertiser’s contact Portal should have
information. Outbound facility to make online
Requests Helpdesk Search the portal
India calling should also payments by the clients.
received by reviews the based on customer’s
call or email request criteria be enabled.

Schedule for Deliver the


Provide
Contact the Service Schedule for the pickup of the Computer to the
information about
Provider nearest to service with the computer from customer’s
the Status of the
customer’s Location service provider customer’s location.
Service Request
Location

Tie-up is required with the


courier service for logistic
support (pickup and drop of
documents
Customer makes
Stop final payment as
agreed.
Mobile Sales Process Flow 02/01/2008

Integrate Portal to
Start Portal should be ready
advertiser database.
Inbound and Outbound with the advertiser
calling infrastructure has information on the
to be in place brands of mobiles
customer is interested
Customer browses
Mobile Seller’s in.
the portal for the
Database
mobile he requires

Customer Helpdesk provides the Customer Inform the seller


No Customer calls HD
orders the
for further
information on Product orders the No to deliver the
Stop
product info, Discounts and product product as per
information
online Offers new schedule.

Yes Yes
Yes

Customer makes
online payment Customer
Inform the seller to No continues
cancel the order with the
order
Portal should have
facility to make online
payments by the clients.

Inform the customer


Helpdesk to
Helpdesk inform regarding the Delivery details
follow up with the
the concerned in case of Delay, ask if he
seller for Delivery
seller. wants to continue with the
of the Product
order.
Mobile Service Process Flow 02/01/2008

Start

Mobile Service
Provider’s
Database Portal should be ready
Customer requests Integrate Portal email with the advertiser
for Servicing of his server with CRM is information on the
mobile required. zones customer is
Inbound and Outbound interested in.
calling infrastructure has
to be in place
Portal should have
Advertiser’s contact Portal should have
Requests Helpdesk Search the portal information. Outbound facility to make online
received by reviews the based on customer’s India calling should also payments by the clients.
call or email request criteria be enabled.

Schedule for Deliver the


Provide
Contact the Service Schedule for the pickup of the Mobile to the
information about
Provider nearest to service with the Mobile from customer’s
the Status of the
customer’s Location service provider customer’s location.
Service Request
Location

Tie-up is required with the


courier service for logistic
support (pickup and drop of
documents

Customer makes
Stop final payment as
agreed.
Loan Process Flow 02/01/2008

Start Portal should be ready


with the Bank’s
Bank’s information on type of
Database loans customer is
Integrate Portal email interested in.
Customer requests server with CRM is
for a loan required. Portal should have
Inbound and Outbound Bank’s contact
calling infrastructure has information. Outbound
to be in place India calling should also
be enabled.

Requests Helpdesk Search the portal No


received by reviews the based on customer’s
call or email request criteria

Schedule a Provide the Bank


Contact the short meeting with the status of the approves
Listed Banks customer and the application to the the loan
Send the list of Bank executive customer
available loan
providers (Banks) to Yes
the customer

Helpdesk to
Customer Yes follow up with the
selects the Bank for the loan
Bank documents
HD follows up for Customer
No Selects the Yes Tie-up is required with the
short listed Bank
Details Prospective courier service for logistic
Bank support (pickup and drop of
No documents

Get the signed off


Facilitate docs from the Courier the loan
Stop payment to the customer and documents to the
customer send it to the customer
bank
Insurance Process Flow 02/01/2008

Portal should be ready


Start with the Insurance
Integrate Portal email
server with CRM is Insurance provider’s information
required. providers on the type of Insurance
Inbound and Outbound Database customer is interested
Customer requests calling infrastructure has in.
for an Insurance to be in place Portal should have
product Insurance company’s
contact information.
Outbound India calling
should also be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria
Helpdesk to
Schedule a Customer makes follow up with the
Contact the short meeting with the the payment to insurance
Listed Insurance customer and the the insurance company for the
Send the list of providers Insurance company documents
available Insurance executive
products to the
customer

Customer Yes
selects the
HD follows up for Customer Insurance
short listed No Selects the Yes plan
Insurance product Insurance
Details product
Stop
No
Investment Services Process Flow 02/01/2008

Portal should be ready


Start with the Investment
Integrate Portal email Investment
server with CRM is service provider’s
service
required. information on the
providers
Inbound and Outbound zones customer is
Database
Customer requests calling infrastructure has interested in.
for an Investment Portal should have
to be in place
product Investment service
provider’s contact
information. Outbound
India calling should also
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria
Helpdesk to
Schedule a Customer makes
Contact the short follow up with the
meeting with the the payment to
Listed Investment Investment
customer and the the investment
service providers company for the
Send the list of executive company
documents
available Investment
service providers to
the customer

Customer Yes
selects the
HD follows up for Customer Investment
short listed No Selects the Yes plan
Investment service Investment
provider’s service
Details provider Stop
No
Venture Fund Process Flow

Start Organizations' Portal should be


Integrate Portal
email server with Database ready with the
CRM is required. Bank’s information
Inbound and on the zones
Customer requests customer is
Outbound calling
for fund interested in.
infrastructure has to
Portal should have
be in place
Bank’s contact
information.
Requests Helpdesk Search the portal Outbound India
received by reviews the based on customer’s calling should also be
call or email request criteria enabled.
No

Send the list of Schedule a Provide the Organization


available Fund Contact the short meeting with the status of the approves the
providers Listed Fund customer and the application to the fund
(organizations) to the providers organization customer
customer executive

Yes
Yes
Yes Helpdesk to
follow up with the
Customer Customer
HD follows up for organization for
No Selects the selects the the fund
short listed Fund Prospective Fund fund
provider Details documents
provider provider
Tie-up is required with
the courier service for
logistic support (pickup Courier the fund
No and drop of documents documents to the
customer

Get the signed off


Facilitate docs from the
Stop payment to the customer and
customer send it to the
organization
Legal Advisory Service Process Flow
Legal Advisory
Start Portal should be
Service
Integrate Portal ready with the
providers
email server with Investment service
Database
CRM is required. provider’s
Customer requests Inbound and information on the
for an legal Outbound calling zones customer is Portal should have
advisory Service infrastructure has to interested in. Investment service
be in place
provider’s contact
information.
Requests Helpdesk Search the portal Outbound India
received by reviews the based on customer’s calling should also be
call or email request criteria enabled.

Send the list of Customer makes Legal advisory


available Legal Seeks for advice the payment to service provider
Advisory Service by submitting the the Legal facilitates the
providers to the request Advisory service service to
customer provider customer

Yes
Service
Provider
Customer Selects Ye
N approves
the Legal
o Advisory service s the request?
provider

No Stop
Document Drafting Advisory Service Process Flow
Document
Start Drafting
Advisory Portal should be
Service ready with the
Integrate Portal providers Investment service
Customer requests email server with Database
CRM is required. provider’s
for an Document information on the
Drafting advisory Inbound and
Outbound calling zones customer is
Service interested in. Portal should have
infrastructure has to
Investment service
be in place
provider’s contact
information.
Requests Helpdesk Search the portal Outbound India
received by reviews the based on customer’s calling should also be
call or email request criteria enabled.

Send the list of Customer makes Document Drafting


available Document Seeks for advice the payment to advisory service
Drafting Advisory by submitting the the Document provider facilitates
Service providers to request Drafting Advisory the service to
the customer service provider customer

Yes

Customer Service
N Provider
Selects the Ye
o Advisory approves
s the request?
service
provider

Stop
No
General Insurance Process Flow

Insurance Portal should be


Start providers
Integrate Portal ready with the
email server with Database Insurance provider’s
Customer fills CRM is required. information on the
Inbound and zones customer is
the general Outbound calling interested in.
insurance form infrastructure has to Portal should have
and submits it be in place Insurance company’s
contact information.
Outbound India
Requests Search the portal calling should also be
Helpdesk
received based on enabled.
reviews the
by call or customer’s
request
email submitted form

Contact the Schedule a meeting


Send the list of Customer makes the
short Listed with the customer
available Insurance payment to the
Insurance and the Insurance
products to the insurance company
providers executive
customer

HD follows up Helpdesk to follow


for short listed Customer Customer Yes up with the
No Selects the Yes selects the
Insurance insurance company
Insurance Insurance
product plan for the documents
product
Details

No

Stop
Life Insurance Process Flow

Insurance
Start
providers
Database
Portal should be
ready with the
Customer fills the Integrate Portal Insurance provider’s
email server with information on the
Life insurance form
CRM is required. zones customer is
and submits it Inbound and interested in.
Outbound calling Portal should have
infrastructure has to Insurance company’s
be in place contact information.
Outbound India
Requests Search the portal calling should also be
Helpdesk
received based on enabled.
reviews the
by call or customer’s
request
email submitted form

Contact the Schedule a meeting


Send the list of Customer makes
short Listed with the customer
available Insurance the payment to the
Insurance and the Insurance
products to the insurance company
providers executive
customer

HD follows up Customer
Helpdesk to follow up
for short listed Customer Yes with the insurance
No Selects the Yes selects the
Insurance Insurance company for the
Insurance
product product plan documents
Details

No

Stop
Mortgage Process Flow
Mortgage
Start providers Portal should be Portal should have
Database ready with the mortgage
mortgage provider’s company’s contact
Customer fills Integrate Portal
information on the information.
the Mortgage email server with
form and zones customer is Outbound India
CRM is required.
submits it interested in. calling should also be
Inbound and
enabled.
Outbound calling
infrastructure has to
be in place

Requests Schedule a meeting Customer gives the


Helpdesk Search the portal Contact the short
received by with the customer property/home
reviews the based on customer’s Listed Mortgage
call or email and the Mortgage document to the
request submitted form providers
executive Mortgage company

Send the list of


available mortgage
Compan
products to the
y carries
customer Customer
out
selects the Yes
verificati
Mortgage
on of
plan
docs

HD follows up for Customer


No Selects the Yes No Invalid Valid
short listed
mortgage product type of
Details mortgage
Company informs the Company gives
customer about the sanctioned
rejection of amount to the
documents. customer

Stop
Personal Banking Process Flow

Start Bank
Portal should be Portal should have
Database
ready with the Banks’ contact
Banking service information.
Integrate Portal
Customer provider’s Outbound India
email server with
requests for information on the calling should also be
CRM is required.
Personal Banking zones customer is enabled.
Inbound and
interested in.
Outbound calling
infrastructure has to
be in place
Search the Follow up with the HD submits the
Requests Helpdesk
portal based on customer for filled documents and
received by reviews the
customer’s application form application form to
call or email request
criteria and documents the bank

Send the list of


available banks
to the
customer
Bank
approves
Yes Helpdesk informs the
customer
application

HD follows up for No Customer Yes No


short listed bank’s Selects the
Details bank
Welcome kit is send
to the customer
directly by the bank

Stop
NRI Banking Process Flow

Start Bank
Portal should be Portal should have
Database
ready with the banks’ contact
Banking service information.
Integrate Portal
Customer provider’s Outbound India
email server with
requests for NRI information on the calling should also be
CRM is required.
Banking zones customer is enabled.
Inbound and
interested in.
Outbound calling
infrastructure has to
be in place
Search the Follow up with the HD submits the
Requests Helpdesk
portal based on customer for filled documents and
received by reviews the
customer’s application form application form to
call or email request
criteria and documents the bank

Send the list of


available banks
to the
customer
Bank
approves
Yes Helpdesk informs the
customer
application

HD follows up for No Customer Yes No


short listed bank’s Selects the
Details bank
Welcome kit is send
to the customer
directly by the bank

Stop
Investment Services Process Flow
Portal should be ready
Start with the Investment
Investment
service provider’s
service
information on the
providers
zones customer is
Customer Database
Integrate Portal email interested in.
requests for an
Investment server with CRM is
product required.
Inbound and Outbound
calling infrastructure has Portal should have
to be in place Investment service
provider’s contact
information. Outbound
Requests Helpdesk Search the portal India calling should also
received by reviews the based on be enabled.
call or email request customer’s criteria

Contact the Schedule a Customer Helpdesk to


Send the list of short Listed meeting with makes the follow up with
available Investment Investment the customer payment to the the Investment
service providers to service and the investment company for
the customer providers executive company the documents

HD follows up for short Customer Customer


No Selects the Yes selects the
Yes
listed Investment service
provider’s Investment Investment
Details service plan
provider Stop

No
Financial Advisor Process Flow

Start Financial
Advisor
service
providers
Database Portal should be ready
Integrate Portal email with the Financial
Customer Advisor service
server with CRM is
requests for an provider’s information
required.
Financial Advisor on the zones customer
Inbound and Outbound
calling infrastructure has is interested in.
Portal should have
to be in place
Financial Advisor
service provider’s
contact information.
Requests Helpdesk Search the portal Outbound India calling
received by reviews the based on should also be enabled.
call or email request customer’s criteria

Send the list of Contact the Schedule a


available Financial short Listed meeting with
Advisor service Financial the Customer Stop
providers to the Advisor service and Financial
customer providers Advisor

Customer
HD follows up for
Selects the
short listed No Yes
Financial
Financial Advisor
Advisor
service provider’s
service
Details
provider
Share Trading Process Flow

Start Share Trading


service
providers
Database Portal should be ready
Integrate Portal email with the Share Trading
Customer server with CRM is service provider’s
requests for an required. information on the
Share Trading Inbound and Outbound zones customer is
calling infrastructure has interested in. Portal should have
to be in place Share Trading
provider’s contact
information. Outbound
Requests Helpdesk Search the portal India calling should also
received by reviews the based on be enabled.
call or email request customer’s criteria

Custo
Contact the Schedule a mer
Send the list of
has
available Share short Listed meeting with Yes
Share Trading the customer dema
Trading service
service and the t
providers to the
providers executive accou
customer
nt

No
Yes
Customer Customer
HD follows up for
Selects the Customer Create makes the
short listed Share No selects the
Yes Demat payment to the
Trading service Share
Trading Investment Account Share Trading
provider’s
service plan company
Details
provider
Helpdesk to
No follow up with
the Share
Trading
company for
the documents

Stop
Commodity Services Process Flow

Start commodity
service
providers
Database

Portal should be ready


Customer with the commodity
requests for an Integrate Portal email service provider’s
commodity server with CRM is information on the
product required. zones customer is
Inbound and Outbound interested in.
calling infrastructure has
to be in place

Portal should have


commodity service
Requests Helpdesk Search the portal
provider’s contact
received by reviews the based on
information. Outbound
call or email request customer’s criteria
India calling should also
be enabled.

Contact the Schedule a Customer Helpdesk to


Send the list of short Listed meeting with makes the follow up with
available service commodity the customer payment to the the commodity
providers to the service and the commodity company for
customer providers executive company the documents

Yes

HD follows up for Customer Customer


short listed No Selects the Yes selects the
commodity service commodity Investment
provider’s service plan
Details provider Stop

No
Bullion Services Process Flow

Bullion
Start service Portal should be ready
providers with the Bullion service
Database provider’s information in
the zones customer is
interested in.
Customer Integrate Portal email
requests for an server with CRM is Portal should have
Bullion service required. Bullion service
Inbound and Outbound provider’s contact
calling infrastructure has information. Outbound
to be in place India calling should also
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on
call or email request customer’s criteria

Schedule a Helpdesk to
Send the list of Contact the
meeting with Customer follow up with
available Bullion short Listed
the customer makes Buy/sell the Bullion
service providers Bullion service
and the transactions Market for the
to the customer providers
executive documents

HD follows up for Customer Customer Yes


short listed Bullion No Selects the Yes selects the
service provider’s Bullion Investment
Details service plan
provider

Stop
No
Mutual Funds Process Flow

Start Mutual
Funds
providers
Database

Customer
requests for an
Portal should be ready
Mutual Funds Integrate Portal email with the Mutual Funds
server with CRM is provider’s information
required. on the zones customer
Inbound and Outbound is interested in.
calling infrastructure has
Portal should have
to be in place
Mutual Funds
company’s contact
information. Outbound
Requests Helpdesk Search the portal India calling should also
received by reviews the based on be enabled.
call or email request customer’s criteria

Schedule a Helpdesk to
Customer
Send the list of Contact the meeting with follow up with
makes the
available types of short Listed the customer the Mutual
payment to the
mutual funds to Mutual Funds and the Mutual Funds company
Mutual Funds
the customer providers Funds for the
company
executive documents

Yes
HD follows up for Customer Yes
Customer
short listed Mutual No selects the
Selects the
Funds Mutual
Mutual
Details Funds plan
Funds

Stop
No
Trading Instrument Process Flow

Start Trading
Instrument
service
providers Portal should have
Customer Integrate Portal email Database Trading Instrument
requests for an server with CRM is service provider’s
Trading required. contact information.
Instruments Inbound and Outbound Outbound India calling
calling infrastructure has should also be enabled.
to be in place

Requests Helpdesk Search the portal


received by reviews the based on Contact the
call or email request customer’s criteria short Listed Schedule a
Trading meeting with the
Instrument customer and
service the executive
Send the list of providers
available Trading
instrument service
to the customer
No Customer
selects the
Trade plan

HD follows up for No Customer


short listed Selects the
Investment service Trading Yes
provider’s service
Details Customer
makes the
Yes payment to the
trading
Yes company
Customer
Send the list of
Selects the
available Trading No
Trading Helpdesk to
instrument service
Instrument follow up with
providers to the
service Stop the Trading
customer
provider company for
the documents
Demat Account Process Flow
Start Bank’s
Database

Portal should be ready


Integrate Portal email with the Bank’s
Customer server with CRM is information on the
requests for a required. zones customer is
Demat A/C Inbound and Outbound interested in.
calling infrastructure has
to be in place Portal should have
Bank’s contact
information. Outbound
India calling should also
Requests Helpdesk Search the portal be enabled.
received by reviews the based on
call or email request customer’s criteria
No

Send the list of Schedule a Bank


Provide the
available Banks) Contact the meeting with approves for
status of the
that offer Demat short Listed the customer the Demat
application to
Option to the Banks and the Bank A/C
the customer
customer executive

Yes
Yes
Yes
Customer Customer
HD follows up for No Selects the selects the Helpdesk to
short listed Bank
Prospective Bank follow up with
Details
Bank the Bank for
the Demat A/C
documents
No

Bank Gives the


Stop A/C number to
the customer
Industrial Opportunities Process Flow

Start Department of
industrial policy
and promotion
Database Portal should be
Customer ready with the
searches the information provided
portal to invest for investor
in industrial facilitation
sectors

SIA window
The portal provide investor
Customer fills the
provides the web facilitation of the
application
link of secretarial automatic route
provided by the
for industrial and those that
SIA to invest .
assistance (SIA) requires RBI
clearance

The portal The approved or


forwards the Intimate the rejected are
FIPB considers
application to the customer about forwarded to (FIIA)
all investment
FIPB ,foreign the decision Foreign investment
proposals
investment within 4 weeks implementation
promotion board. authority.

Stop
India Fund Process Flow

Start
Investment
India Fund
company
Database

Customer
requests to
Portal should be ready
know details to
with the Investment
provide fund to Integrate Portal email service provider’s
India server with CRM is information on the
required. zones customer is
Inbound and Outbound interested in.
calling infrastructure has Portal should have
to be in place Investment service
provider’s contact
information. Outbound
India calling should also
Requests Helpdesk Search the portal be enabled.
received by reviews the based on
call or email request customer’s criteria

Send the list of Contact the Schedule a Customer invests in


available short Listed meeting with the required project
Investment India Investment the customer provided by the
fund companies to India fund and the Fund investment company
the customer company executive.

Customer
HD follows up for Customer
Selects the Yes
short listed No selects the Yes
specific
Investment service specific
Investment
provider India Fund
India fund
Details Stop
provider

No
Money Transfer Process Flow
Start Money
Transfer
providers Portal should be ready
Database with the Money Transfer
service provider’s
Integrate Portal email information on the
Customer requests
server with CRM is zones customer is
Money Transfer
required. interested in.
Inbound and Outbound Portal should have
calling infrastructure has Money Transfer service
to be in place provider's agent location
details. Outbound India
calling should also be
Requests Helpdesk Search the portal enabled.
received by call, reviews the based on customer’s
email or online. request criteria

Customer
Send the list of selects an Customer fills in
Send the list of
Available agent location Yes the application
available Money
locations of the of given form provided by
Transfer service
short listed service the service
providers to
provider provider. provider
customer

No
HD follows up for Customer
short listed Money No
Selects the Yes Helpdesk to
Transfer service Money follow up with the
provider Transfer service provider
Details service for the further
provider process

Stop
Foreign Exchange Process Flow

Foreign
Start
Exchange
Integrate Portal email providers Portal should be ready
server with CRM is Database with the Investment
required. service provider’s
Inbound and Outbound information in the zones
Customer requests calling infrastructure has
for Foreign customer is interested
to be in place in.
Exchange Portal should have
Investment service
provider’s contact
Helpdesk Search the portal information. Outbound
Requests for
reviews the based on customer’s India calling should also
online trading
request criteria be enabled.
Customer requests
for Foreign
Exchange currency
rates
Send the list of Contact the short Schedule a
Listed Foreign meeting with the Customer trades
available Foreign
Exchange customer and the with the company
Exchange providers
to the customer provider. executive

Views
currency rates

Helpdesk to
Customer follow up with the
HD follows up for Yes Customer
short listed Foreign
No Selects the selects type Yes trading company
Foreign for the
Exchange provider of FOREX
Exchange documents
Customer Details trading
satisfied Yes provider
with the
currency
rates No

No
Stop
Corporate Foreign Exchange Process Flow
Foreign
Start Exchange
providers
Database

Customer requests Portal should be ready


for Foreign Integrate Portal email with the Investment
Exchange Trading server with CRM is service provider’s
required. information on the
Inbound and Outbound zones customer is
calling infrastructure has interested in.
Portal should have
to be in place
Investment service
provider’s contact
information. Outbound
Requests Helpdesk Search the portal India calling should also
received by reviews the based on customer’s be enabled.
call or email request criteria

Helpdesk to
Send the list of Contact the short Schedule a
follow up with the
available Foreign Listed Foreign meeting with the Customer trades
trading company
Exchange providers Exchange customer and the with the company
for the
to the customer provider. executive
documents

Yes
Yes
HD follows up for Customer Customer
short listed Foreign No Selects the selects type
Exchange provider Foreign of FOREX
Details Exchange trading
provider Stop

No
Astrological Services Process Flow

Start

Portal should be
Astrologers ready with the
Integrate Portal Database advertiser
Customer requests
for astrological email server with information on the
service CRM is required. categories of
Inbound and automobiles
Outbound calling customer is Portal should have
infrastructure has to interested in. Advertiser’s contact Portal should have
be in place information. facility to make
Outbound India online payments by
calling should also be the clients.
Requests Helpdesk Search the portal
enabled.
received by reviews the based on customer’s
call or email request criteria

Customer
Contact the short receives the
Send the list of Listed astrologer Customer
services from
available astrologers Informs the
astrologers and
to the customer Helpdesk
makes the
payment

Customer Yes
HD follows up for Customer
No Selects the Yes
short listed selects an
astrologers astrologer
astrologer Details

Stop
No
Ayurvedic Centers and Resorts

Start

Customer the
Browses portal for
Ayurvedic centers
and resorts Integrate Portal to
Vedic mathematics
database

Based upon the


customer criteria
sites are listed

Customer selects
the required site

Stop
Vedic Mathematics (Online tutorial) Process Flow

Start

Customer
Browses the
portal for online
tutorial
Integrate Portal to
Vedic mathematics
database

Based upon Customer selects


the customer the required one
Exit
criteria sites which provides
are listed online tutorial
Apply for Universities Process Flow 02/01/2008

Start
Integrate Portal to Portal should be ready
university database. with the different
universities customer is
interested in.
Customer browses University
the portal for the Database
universities

Helpdesk provides the information on Customer


Customer calls HD
for further
various universities providing the course selects the No
Stop
requested and sends the comparison university
information
between the universities

Yes

Customer makes
online payment of
the course and
processing fees

Portal should have


facility to make online
payments by the clients.

HD applies to the
The University
concerned
sends the The customer takes the
university and
acceptance letter admission in the university
forward all the
to the customer
docs
College Calendar Process Flow

Start

Customer logs on
to the Portal for
checking the
College Calendar Integrate portal with
the College Calendar.

Customer Selects
the University or a
particular
Information
category

Customer is
provided with all
the information as
requested by him.

Customer can
subscribe for
receiving information
about the selected
category thru e-mail

Stop
Educational Consultancies Process Flow

Start

Consultancies
register with our
Portal for offering
their services Integrate portal with
the Consultancies
Website. Educational
Consultancies’
Database

Customers request
for the information
based on category
selected.

Customer is
provided with list
of consultancies
based on the
preferences given.

Customer can opt to


rate the consultancy
based on their
experience with
them.

Stop
Correspondence Courses Process Flow

Start

Customer selects
the Course he/she
is interested in. Integrate portal with
the University
Database Correspondence
Courses
Database

Based on
preference the list
of University
offering course is
provided.

Customer can
subscribe for
receiving
information about
the selected
category thru e-
mail

Stop
Cultural Program Process Flow

Start

University register
with the portal for
providing the
information about
its Cultural Events Integrate portal with
the University University
Database Cultural Events
Customer search Database
for the Event
based on options
available for the
registered
universities.

Customer can
select the event
based on
University/ College
and will be
provided all the
information about
the same.

Based on the results


customer can
directly contact the
university/ college,
else if possible can
apply directly thru
the portal.

Stop
Educational Counseling Process Flow

Start

Qualified people
register to the
portal as
educational
counselors Integrate portal with
the University Educational
Database counselor’s
Database

Customer fills the


requirement form Portal should have
online facility to make online
payments by the clients.

HD schedules a
HD contacts the The customer meeting with the
HD contacts the
customer with the makes an online customer and
counselor meeting Stop
counselors payment of the counselor upon
the requirement
information service charges receiving the service
charges
e-Books Process Flow

Start

Customer selects
the e-book tab

Integrate portal with


the University E-Book’s
Database Database

Enters the criteria


Portal should have
in the search field
facility to make online
payments by the clients.

The results based


If the customer is
on the searched Customer can The customer is
interested in the
criteria are preview the index able to download the
book makes an Stop
displayed with and topics of the e-book on his
online payment of
books and author’s selected book computer
the charges
name
Education forum Process Flow 07/01/2008

Start Database should be


ready with all the
education related
forums customer may
be interested in.

Customer Education
searches the portal forum
for a particular Database
forum

Customer can
The list of forum Customer selects the
participate in the Stop
are displayed link he is interested in
forum
Education Schemes (Govt/Pvt) Information Process Flow 07/01/2008

Start Database should be


ready with all the
education related
schemes customer may
be interested in.

Customer Education
searches the portal Schemes
for a particular Database
course and location

List of such
Customer can compare Gets the contact
schemes are
between the different info of the select Stop
displayed based on
schemes available scheme
search criteria
E-Learning Process Flow 07/01/2008

Start Database should be


ready with all the
education related
schemes customer may
be interested in.

E-learning
Customer browses
providers
the portal for online
Database
course available

HD informs the
List of such
Customer can compare Customer selects the provider after
courses are receiving the fees
between the different course by paying fees Stop
displayed based on and the course is
courses available online
search criteria provided
Exchange Program Process Flow 07/01/2008

Start Database should be


ready with all the
education related
schemes customer may
be interested in.

Customer browses
the portal for E-learning
exchange providers
programs offered Database
by different college
and universities

List of such HD informs the


Customer can compare Customer applies for HD sends the
programs are college after
between the different the program by paying program details to
displayed based on receiving the fees
programs available application fee online the customer
search criteria and gets approval

Stop
Guest Faculty Process Flow

Start

Qualified people
register to the
portal as Guest
Faculty
Integrate portal with
the University Guest Faculty
Database Database

University fills the


requirement form Portal should have
for guest faculty facility to make online
payments by the clients.

HD schedules a
Both the university
HD contacts the meeting with the
HD contacts the and faculty makes
Faculty meeting university and
university with the an online payment Stop
the requirement of faculty upon
faculty information of the service
the university receiving the service
charges
charges
Inter-College Competition Process Flow

Start

Customer
searches the info
on inter-college
competition
Integrate portal with
the University Inter-college
Database Competition
Database
Fills the
information to
register to the
event online

HD sends the
HD receives the
intimation to the
request and HD gets an approval
customer via email Stop
contacts the from the organizers
to participate in the
organizer
event
Internship Process Flow

Start

Customer
searches the info Internship
on internship Database
provided by diff
organizations Integrate portal with
the organizations
providing internships
Database

Fills the
information to
register for
internship

HD receives the Organization sends


request and the interview call
Stop
contacts the directly to the
organization customer
Library Information Process Flow 07/01/2008

Start Database should be


ready with all the library
related information
customer may be
interested in.

Customer Library
searches the portal Database
for a library and
location

List of such
Customer can check Gets the contact
libraries are
for the kind of books info of the select Stop
displayed based on
available in the library library
search criteria
Scholarships Process Flow 07/01/2008

Start Database should be


ready with all the
scholarship related
information customer
may be interested in.

Customer registers to the Scholarship


portal by filling his academic Database
profile

HD gets in touch with the


Logs on to the portal and
Submits an online concerned authority and
searches for various Stop
application for scholarships upon approval sends info to
scholarships
customer
Seminars and Presentations Process Flow 07/01/2008

Start Database should be


ready with all the
university related
information customer
may be interested in.

Customer browses
the portal for University
seminars and Database
presentations held
by different
universities

List of such Customer selects the HD sends the


HD sends the HD receives the
programs are program based on his confirmation and
information to the confirmation from the
displayed based on criteria and makes program details to
university university
search criteria online payment of fees the customer

Stop
Technical Festivals Process Flow 07/01/2008

Start Database should be


ready with all the
university related
information customer
may be interested in.

Customer browses
the portal for University
technical Database
symposiums held
by different
universities

Once confirmation is
Customer registers HD scans the request University sends the
received customer pays HD applies to the
for the selected and forwards to the acceptance letter to
the application fee concerned university
symposium university the customer directly
online

Stop
Applicants Publications Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Publications
Customer logs on Database
to the portal

Enters in the
Displays all the
services tab called
publications done by Logs out of the portal Stop
“Applicant
the applicant
Publications”
Trainings Process Flow 07/01/2008

Start Database should be


ready with all the
university related
information customer
may be interested in.

Customer browses
the portal for Training
trainings conducted Database
by different
organizations

Customer HD receives the Customer makes an


compares between Customer selects the Fills online application
application and online payment of
the different training form
scans it application fees
trainings

HD applies to the
respective institute

Institute sends the


acceptance letter
Stop
directly to the
customer
Workshops Process Flow 07/01/2008

Start Database should be


ready with all the
university related
information customer
may be interested in.

Customer browses
the portal for Workshops
workshops Database
conducted by
different
universities

Customer HD receives the Customer makes an


compares between Customer selects the Fills online application
application and online payment of
the different workshop form
scans it application fees
workshops

HD applies to the
respective university

University sends the


acceptance letter
Stop
directly to the
customer
Art and Craft* Classes Process Flow 07/01/2008

Start Database should be


ready with all the
institutes related
information customer
may be interested in.

Customer browses
the portal for art Art and crafts
classes conducted institutes
by different Database
institutes

Customer HD receives the Customer makes an


compares between Customer selects the Fills online application
application and online payment of
the different class form
scans it application fees
classes

HD applies to the
respective institute

Institute sends the


acceptance letter
Stop
directly to the
customer

* Arts, Dance, Singing, Cookery, Martial Arts classes etc.


Aspirations Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Services
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Aspirations” service
Astrological Services Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Astrological
Customer logs on Services
to the portal Database

Enters in the Checks for the


Transacts online by
services tab called information on the sub Logs out of the portal Stop
filling the order form
“Astrology” service
Astrology Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Astrology
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Astrology” service
Beauty Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Beauty
Customer logs on services
to the portal Database

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Beauty” service
Celebrity Corner Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Celebrity
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Celebrity corner” service
Cooking Techniques Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Cookery
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Cookery” service
Cuisine Information Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Cuisines
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Cuisine” service
Current Events Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Current
Customer logs on Events
to the portal Database

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Current Events” service
Event Managers Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Event
Customer logs on Managers
to the portal Database

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Event Managers” service
Exclusives Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Exclusives
Customer logs on Database
to the portal

Checks for the


Enters in the information on the sub
services tab called service like latest Logs out of the portal Stop
“Exclusives” updates, happenings,
headlines, etc
Family and Parenting Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Family and
Customer logs on Parenting
to the portal Database

Enters in the
Checks for the
services tab called
information on the sub Logs out of the portal Stop
“Family and
service
Parenting”
Fashion Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Fashion
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Fashion” service
Fitness Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Fitness
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Fitness” service
Good Living Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Good Living
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Good Living” service
Horoscope Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Horoscope
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Horoscope” service
Jokes Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Jokes
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Jokes” service
Jokes Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Jokes
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Jokes” service
Paintings related Information Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Painting
Customer logs on information
to the portal Database

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Paintings” service
Recipes Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Recipes
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Recipes” service
Style Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Style
Customer logs on Database
to the portal

Enters in the Checks for the


services tab called information on the sub Logs out of the portal Stop
“Style” service
Tailors Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Tailors
Customer logs on Database
to the portal

Checks for best suited


Enters in the
tailor based on his
services tab called Logs out of the portal Stop
requirement and gets
“Tailors”
the contact info
Event Management Process Flow

Start Event
Managers’
Database Portal should be ready
with the Event
Management service
Customer requests provider’s information
Integrate Portal email on the zones customer
for an Event
server with CRM is is interested in.
Management service
required. Portal should have
providers
Inbound and Outbound Event Management
calling infrastructure has service provider’s
to be in place contact information.
Outbound India calling
should also be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria

Contact the short Schedule a


Listed event meeting with the
Send the list of Stop
management customer and the
available Event service providers executive
Management service
providers to the
customer

Customer
HD follows up for Selects the
short listed Event No
Management service
Event Yes
Management
provider’s service
Details provider
Event Management Process Flow

Start Caterers’
Database
Portal should be ready
with the catering service
provider’s information
on the zones customer
Customer requests Integrate Portal email is interested in.
for an catering server with CRM is
service providers required. Portal should have
Inbound and Outbound catering service
calling infrastructure has provider’s contact
to be in place information. Outbound
India calling should also
be enabled.

Requests Helpdesk Search the portal


received by reviews the based on customer’s
call or email request criteria

Contact the short Makes an online


Listed catering payment for the Stop
Send the list of service providers services
available catering
service providers to
the customer

Customer
HD follows up for Selects the
short listed Event No
Management service
catering Yes
service
provider’s provider
Details
Dating Services Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Dating
Customer logs on services
to the portal Database

Searches for The person


Selects the person and Yes
people based on Communicates with the
sends an invitation to accepts the Stop
his interest, religion desired contact
the person invitation
etc

No
Decorative Services Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Decorative
Customer logs on Services
to the portal Database

Enters in the
Checks for the Transacts online by
services tab called
information on the sub filling the order form Logs out of the portal Stop
“Decorative
service and paying online
Services”
Food and Entertainment Services Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Food and
Customer logs on Entertainment
to the portal Services
Database

Enters in the Gets the information by


Checks for the
services tab called selecting location and
information on the sub Logs out of the portal Stop
“Food and budget. Also gets
service
Entertainment” contact info
Food and Entertainment Services Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Food and
Customer logs on Entertainment
to the portal Services
Database

Enters in the Gets the information by


Checks for the
services tab called selecting location and
information on the sub Logs out of the portal Stop
“Food and budget. Also gets
service
Entertainment” contact info
Buying* Process Flow 02/01/2008

Integrate Portal to
advertiser database. Portal should be ready
Start with the advertiser
Inbound and Outbound
calling infrastructure has information on the
to be in place categories of products
customer is interested
Customer browses in.
Advertiser's
the portal for the
Database
product he requires

Customer Helpdesk provides the Customer Inform the seller


No Customer calls HD
orders the
for further
information on Product orders the No to deliver the
Stop
product info, Discounts and product product as per
information
online Offers new schedule.

Yes Yes
Yes

Customer makes
online payment Customer
Inform the seller to No continues
cancel the order with the
order
Portal should have
facility to make online
payments by the clients.

Inform the customer


Helpdesk to
Helpdesk inform regarding the Delivery details
follow up with the
the concerned in case of Delay, ask if he
seller for Delivery
seller. wants to continue with the
of the Product
order.

* Deliveries, Apparel, Greeting Cards, Jewellery, Perfumes and Fragrances, Toys, Gifts, Home and Garden, etc
Gardening Services Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Gardening
Customer logs on Services
to the portal Database

Gets the information by


Enters in the Checks for the
selecting category like
services tab called information on the sub Logs out of the portal Stop
rose garden, gardening
“Gardening” service
books etc.
Online Financial Donation Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

NGO
Customer logs on Database
to the portal

Donation certificate is
Searches for the
Fills an online donation Makes the payment send to the customer
organization he Stop
form online via email to claim IT
wants to donate
benefit
Material Donation Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

NGO
Customer logs on Database
to the portal

Fills an online donation


Searches for the HD picks the material
form with name, address, The material is sent to
organization he from the customer Stop
and convenient time and the concerned NGO
wants to donate location
quantity of the material
Education / Informative / Effort Donation Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

NGO
Customer logs on Database
to the portal

Fills an online form


HD searches the database HD provides the
with info like type NGO gets in touch with
for NGO requiring such information of donor to Stop
of seminar/effort, the donor directly
services the NGO
location, etc
E-Paper / E-Magazine Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

E-paper / e-
Customer logs on magazine
to the portal Database

Searches for the e- Registers to the e-paper if


Clicks on the web link NGO gets in touch with
paper he wants to required to the online Stop
to view the e-paper the donor directly
get edition
Matrimony Process Flow 07/01/2008

Start Database should be


ready with all the
services related
information customer
may be interested in.

Customer logs on
to the portal and Matrimonial
creates his profile Database
by adding
information

Custome Yes
Searches the Gets in touch with the
r selects Stop
database for a concerned person
the
possible match directly
match

No

His profile is made Receives an alert via


available to marriage email or SMS of
Takes a SMARTPAC
bureaus and various matches
newspapers available