Verticals

Government Automotive Healthcare Tours and Travels Real – Estates Employment Computers and Accessories Mobiles and Accessories Investment Services Indian Sciences Education Lifestyle NGOs Media and Entertainment Matrimony

No Obligation to Return India (NORI) Process Flow
Start

07/01/2008

Customer browses the Portal to apply for NORI

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

Upon verification and fulfillment of the requirements, Embassy posts NORI to the customer

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments. HD submits the form to the concerned Embassy

Application Form along with instructions to fill and other documents are sent to the customer

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Customer fills the form and sends back to HD

Attestation of Documents Process Flow
Start

07/01/2008

Customer browses the Portal to apply for Attestation of Documents Service

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

Attested documents are couriered back to the customer

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments. HD gets the documents attested from the concerned authority

Courier service picks up the documents from customer and delivers to HD

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Passport Renewal Process Flow
Start

07/01/2008

Customer browses the Portal to apply for Renewal of Passport

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

Upon verification and fulfillment of the requirements, RPO directly sends the passport to the customer

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD submits the form to the concerned Regional Passport Office along with the payment

Application Form along with instructions to fill and other documents are sent to the customer

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Customer fills the form and sends back to HD

New Passport (Dependent) Process Flow
Start

07/01/2008

Customer browses the Portal to apply for Renewal of Passport

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

Upon verification and fulfillment of the requirements, RPO directly sends the passport to the customer

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD submits the form to the concerned Regional Passport Office along with the payment

Application Form along with instructions to fill and other documents are sent to the customer

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Customer fills the form and sends back to HD

Attestation of Documents Process Flow
Start

07/01/2008

Customer browses the Portal to apply for Attestation of Documents Service

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

Attested documents are couriered back to the customer

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments. HD gets the documents attested from the concerned authority

Courier service picks up the documents from customer and delivers to HD

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Issue of Visa (Dependent) Process Flow
Start

07/01/2008

Customer browses the Portal to apply for new Visa for Dependents

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

After verification and fulfillment of requirements the Local Body sends the new Visa to the customer

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

Customer submits the documents to the Local Bodies

HD provides info on nearest department to the dependent or sends a representative

The portal should have representatives in the location where customer may need service. HD / Representative helps to him to fill the form, arrange documents, and prepare for interview

Educational Certificates Process Flow
Start

07/01/2008

Customer browses the Portal for Educational Certificates

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

HD sends the certificates to the customer.

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD follows up with the Board or University and gets the required Certificates

HD informs the concerned Board or University

The portal should have representatives who can liaison with Board or University in the location where customer may need service.

Encumbrance Certificates Process Flow
Start

07/01/2008

Customer browses the Portal for Encumbrance Certificates

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

HD sends the certificates to the customer.

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD follows up with the Registrar’s office and gets the required Certificates

HD submits the application with required Docs to Registrar or Sub-Registrar’s office

The portal should have representatives who can liaison with the Registrar’s office in the location where customer may need service.

Police Clearance Certificates Process Flow
Start

07/01/2008

Customer browses the Portal for Police Clearance Certificate

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

HD sends the certificates to the customer.

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD follows up with the Police Commissioner’s office and gets the required Certificates

HD submits the application with required Docs to Police Commissioner's Office

The portal should have representatives who can liaison with the Police Commissioner’s office in the location where customer may need service.

International Drivers Permit Process Flow
Start

07/01/2008

Customer browses the Portal for Police Clearance Certificate

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

HD sends the IDP to the customer.

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD follows up with the licensing authority and gets the required permit

HD submits the application with required Docs to the licensing authority

The portal should have representatives who can liaison with the licensing authority in the location where customer may need service.

Birth Certificate Process Flow
Start

07/01/2008

Customer browses the Portal for Birth Certificate

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

HD sends the certificate to the customer.

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD follows up with the corporation office and gets the certificate

HD contacts the respective corporation office for the process

The portal should have representatives who can liaison with the Municipal Corporation in the location where customer may need service.

Death Certificate Process Flow
Start

07/01/2008

Customer browses the Portal for Death Certificate

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD Agent searches information and provides to the customer

The Customer orders the service

No

Stop

HD sends the certificate to the customer.

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD follows up with the corporation office and gets the certificate

HD contacts the respective corporation office for the process

The portal should have representatives who can liaison with the Municipal Corporation in the location where customer may need service.

Marriage Certificate Process Flow
Start

07/01/2008

Customer browses the Portal for Marriage Certificate

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD checks the required documents and provides info on service and charges

The Customer orders the service

No

Stop

HD sends the certificate to the customer.

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

HD follows up with the corporation office and gets the certificate

HD contacts the respective corporation office for the process

The portal should have representatives who can liaison with the Municipal Corporation in the location where customer may need service.

PAN Card Application Process Flow
Start

07/01/2008

Customer browses the Portal for application of PAN card

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

The Customer orders the service

No

Customer calls HD for more information

HD checks the required documents and provides info on service and charges

The Customer orders the service

No

Stop

IT dept allocates and PAN number and sends the card to the customer directly

Yes

Yes
Customer makes online payment of the fee and charges

Portal should have provision to make online payments.

Customer applies for the PAN card to the IT department via our portal

HD provides information on Do’s and Don'ts for filling the application form.

The portal should have facility for the customers to apply for the PAN card online through the portal

PIO Card Application Process Flow
Start

07/01/2008

Customer browses the Portal for issuance of PIO card

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD provides information necessary documents required.

The Customer orders the service

No

Stop

HD sends the PIO card to the customer

Yes

Yes
Customer makes online payment

Portal should have provision to make online payments.

HD gets the PIO card from the concerned Consulate

HD contacts the Local Consulate

The portal should have representative to liaison with the concerned Consulate.

HD provides the status of the application to the customer

OCI Application Process Flow
Start

07/01/2008

Customer browses the Portal for issuance of OCI

Government Services’ Database

Portal should be ready with information on the various government services customer is interested in.

Tie-up is required with Courier Service to Drop the Docs to the customer’s Location

The Customer orders the service

No

Customer calls HD for more information

HD provides information necessary documents required.

The Customer orders the service

No

Stop

HD sends the OCI to the customer

Yes

Yes
Customer makes online payment

Portal should have provision to make online payments.

HD gets the OCI from the concerned Consulate

HD contacts the Local Consulate

The portal should have representative to liaison with the concerned Consulate.

HD provides the status of the application to the customer

Automobile Selling Process Flow
Start Automobile Advertiser's Database Portal should be ready with the advertiser information on the categories of automobiles customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

02/01/2008

Customer requests for selling automobile

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have facility to make online payments by the clients.

Send the list of available buyers to the customer

Contact the short Listed buyer

Schedule a visit for the buyer

Buyer makes the initial down payment

Customer Informs the Helpdesk

HD follows up for short listed buyer Details

No

Customer Selects the buyer

Yes

Customer selects buyer

Yes

Tie-up is required with service provider to liaison with the Transport Authority

Helpdesk to follows up with the customer for Legal Docs

No

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to buyer for sign-off

Stop

buyer makes final payment.

Obtain sign-off from the buyer and courier it back to customer

Automobile Buying Process Flow
Start Automobile Advertiser's Database Portal should be ready with the advertiser information on the categories of automobiles customer is interested in.

02/01/2008

Customer requests for buying automobile

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Portal should have facility to make online payments by the clients.

Send the list of available automobiles to the customer

Contact the short Listed seller

Schedule a visit for the customer if requested

Customer makes the initial down payment

Customer Informs the Helpdesk

Yes
Customer selects automobile Tie-up is required with service provider to liaison with the Transport Authority

Helpdesk to follow up with the seller for Legal Docs

HD follows up for short listed automobile Details

No

Customer Selects the seller

Yes No

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to customer for sign-off

Stop

Customer makes final payment.

Obtain sign-off from the customer and courier it back to seller

Automotive Accessory Retailing Process Flow
Start Automobile Accessory Advertiser's Database Portal should be ready with the advertiser information on the automobile accessories customer is interested in.

07/01/2008

Customer requests for buying automobile accessories

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Portal should have facility to make online payments by the clients.

Send the list of available accessories to the customer

Contact the short Listed seller

Schedule a visit for the customer if requested

Customer makes the initial down payment

Customer Informs the Helpdesk

HD follows up for short listed automobile accessory Details

No

Customer Selects the seller

Customer selects accessory

Yes

Helpdesk to follow up with the seller for Delivery of the goods

Yes No

Stop

Customer makes final payment.

The goods are delivered to the customer by seller

Automotive Finance Process Flow
Start Bank’s Database Customer requests for a loan Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the Bank’s information on type of loans customer is interested in. Portal should have Bank’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Banks Send the list of available loan providers (Banks) to the customer Schedule a meeting with the customer and the Bank executive Provide the status of the application to the customer

07/01/2008

Requests received by call or email

Helpdesk reviews the request

No

Bank approves the loan

Yes
Customer selects the Bank

Yes

HD follows up for short listed Bank Details

No

Customer Selects the Prospective Bank

Yes No

Helpdesk to follow up with the Bank for the loan documents

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Stop

Facilitate payment to the customer

Get the signed off docs from the customer and send it to the bank

Courier the loan documents to the customer

Automotive Insurance Process Flow
Portal should be ready with the Insurance provider’s information on automotive Insurance customer is interested in. Portal should have Insurance company’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Insurance providers Schedule a meeting with the customer and the Insurance executive Customer makes the payment to the insurance company

07/01/2008

Start

Customer requests for new Insurance or renewal for his automobile

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Insurance providers Database

Requests received by call or email

Helpdesk reviews the request

Send the list of available Insurance providers to the customer

Helpdesk to follow up with the insurance company for the documents

HD follows up for short listed Insurance provider Details

No

Customer Selects the Insurance Provider

Yes

Customer selects the Insurance plan

Yes

No

Stop

Health Encyclopedia Process Flow

07/01/2008

Start

Database should be ready with all the health related information customer may be interested in. Portal should have the information in the 3 basic format which the customer can use

Customer searches the portal for required information

Health Encyclopedia Database

The customer selects the required Link

The customer selects the format from the 3 formats available on the portal

The user navigates to the desired page

Stop

Health Insurance Process Flow
Portal should be ready with the Insurance provider’s information on health Insurance customer is interested in. Portal should have Insurance company’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Insurance providers Schedule a meeting with the customer and the Insurance executive Customer makes the payment to the insurance company

07/01/2008

Start

Customer requests for new Insurance or renewal for himself or dependents

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Insurance providers Database

Requests received by call or email

Helpdesk reviews the request

Send the list of available Insurance providers to the customer

Helpdesk to follow up with the insurance company for the documents

HD follows up for short listed Insurance provider Details

No

Customer Selects the Insurance Provider

Yes

Customer selects the Insurance plan

Yes

No

Stop

Health Insurance Information Process Flow

07/01/2008

Start

Database should be ready with all the health related information customer may be interested in. Health Insurance providers’ Database Portal should have the information about different insurance providers and policies

Customer searches the portal for required information

The customer selects the required Link

The customer gets the available pages to browse

The user navigates to the desired page

Stop

Health-related Events Information Process Flow

07/01/2008

Start

Database should be ready with all the health related events information customer may be interested in. Portal should have the information in calendar type of list and divided region-wise

Customer searches the portal for required information

Health-related Events’ Database

The customer selects the required Link

The customer selects the date and the region of the event

The customer navigates to the desired page

Stop

Posting Health-related Events Process Flow

07/01/2008

Start

Tie-up is required by different organization that are conducting different events

Customer logs in to the Portal

Health-related Events’ Database

Posts the information on the portal regarding the event which it is conducting

The customer logs off from the portal

Stop

Health-related Events Registration Process Flow

07/01/2008

Start

Database should be ready with all the health related events information customer may be interested in.

Customer logs in to the Portal and searches for the information he requires

Health-related Events’ Database

The customer selects the required Link of the event he wants to attend

Fills all his details and submits the form online.

HD forwards the application to the concerned organization

Stop

Healthcare News Process Flow

07/01/2008

Start

Database should be ready with all the healthcare related news customer may be interested in. Healthcare News Database Portal should have the information about different insurance providers and policies

Customer searches the portal for required information

The customer selects the required Link

The customer gets the available pages to browse

The user navigates to the desired page

Stop

Medical Tourism Process Flow
Database should be ready with all information of all the hospitals providing services that customer may be interested in. Medical Tourism Database Portal should have the information about different insurance providers and policies

07/01/2008

Start

Customer fills the form online with all the details

HD receives the request

HD searches the database for customer’s criteria

The hospital gets in touch with the customer directly

Stop

HD sends the list of Hospitals to the customer with all the details

No

custome r selects the hospital

Yes

HD sends the information to the concerned hospital

Hospital Appointments Process Flow

07/01/2008

Start

Hospital Database

Tie-up is required by different hospitals providing this service

Customer logs in to the Portal

Searches the database for hospital of his choice

Selects the date, time and location where he wants appointment

Gets a confirmation screen with all the appointment related info which he can print

The customer logs off from the portal

Stop

Hospital Appointments Status Request Process Flow

07/01/2008

Start

Hospital Database

Tie-up is required by different hospitals providing this service

Customer logs in to the Portal

Clicks on “My Account”

Gets a screen with all the appointment related info which he can print

The customer logs off from the portal

Stop

tal Appointment Cancellation / Postpone Process Flow

07/01/2008

Start

Hospital Database

Customer logs in to the Portal

Clicks on “My Account”

Gets a screen with all the appointment related info which he can print

Clicks on the option “Cancel/Postpone”

Gets a confirmation screen regarding cancellation/postpon ement which he can print

HD sends the information to the concerned hospital

The customer logs off from the portal

Stop

al Consumable Service Providers Information Process Flow

07/01/2008

Start

Customer searches the portal for required information

Hospital Consumable Service Provider’s Database

Database should be ready with all the hospital consumable service providers information customer may be interested in.

The customer selects the link “Hospital Consumable Service Providers”

The customer gets the list of Web Link of the service providers

The customer selects the required link

Stop

l Transcription and Billing Services Information Process Flow

07/01/2008

Start

Customer searches the portal for required information

Medical Transcription and Billing Service Provider’s Database

Database should be ready with Medical Transcription and Billing service providers information customer may be interested in.

The customer selects the link “Medical Transcription and Billing Service Providers”

The customer gets the list of Web Link of the service providers

The customer selects the required link

Stop

ind A Doctor” Process Flow

07/01/2008

Start

Doctors’ Database

The portal should be ready with the information of doctors in the locations customer may be interested in

Customer logs in to the Portal

Searches the database for doctor of his choice

Selects the date, time and location where he wants appointment

HD sends the information to the concerned doctor

The doctor gets in touch with the customer directly

Stop

Find A Drug” Process Flow

07/01/2008

Start

Drugs’ Database

The portal should be ready with the information on drugs customer may be interested in

Customer logs in to the Portal

Searches the database for drug used to counter a particular health problem

Selects the drug and looks for the dosage information

Selects the brand which provides appropriate dosage for his/her age

Stop

nd A Drug store” Process Flow

07/01/2008

Start

Drug Store’s Database

The portal should be ready with the information on drug store in the location customer may be interested in

Customer logs in to the Portal

Searches the database for drug store in the location near to him

Finds out the different types of drugs available in the particular store

Visits the drugstore and buys the required drugs physically

Stop

nd A Drug Manufacturer” Process Flow

07/01/2008

Start

Drug Manufacture r’s Database

The portal should be ready with the information on drug Manufacturer in the location customer may be interested in

Customer logs in to the Portal

Searches the database for drug manufacturer in the location near to him

Finds out the different types of drugs it manufacturers

If the drugs meets the custo mer criteri a

Yes

Visits the drug manufacturer and buys the required drugs physically

No
Stop

nd A Organ / Blood Donor” Process Flow

07/01/2008

Start

Organ / blood donor’s Database

The portal should be ready with the information on different types organs / blood in the location customer may be interested in

Customer logs in to the Portal

Searches the database for organ / blood as per his requirement

Contacts the person / organization directly

Goes for the Organ implantation or blood transfusion

Stop

gan / Blood Donation Process Flow

07/01/2008

Start

Organ / blood bank’s Database

The portal should be ready with the information on different organs / blood banks in the location customer may be interested in

Customer logs in to the Portal

Searches the database for organ / blood banks available in his location

Registers himself and an appointment slip is emailed to his email address

Takes the hard copy of the slip and visits the bank for donation

Stop

sing School Admission Process Flow

07/01/2008

Start

Nursing School’s Database

Customer logs in to the Portal

The portal should be ready with the information on all the Nursing schools in the location customer may be interested in

Searches the database for different Nursing Schools available in his required location The helpdesk provides additional info to the customer regarding seats available and written test details Custom er clears the written test The customer takes admission in the school by paying fees

Selects one according to location, charges, etc. and fills the form

The form is forwarded to the concerned school by HD

Yes

No
Stop

“Find a Nurse” Process Flow

07/01/2008

Start

Nursing services providers’ Database

Customer logs in to the Portal

The portal should be ready with the information on all the Nursing service providers in the location customer may be interested in

Searches the database for various consultancies and hospitals providing nursing services Custom er selects the nurse The consultancy sends the nurse to the customer’s premises after payment

Fills the form mentioning details like patient codition, duration, age, etc.

The form is forwarded to the concerned oranization by HD

HD arranges a meeting between the customer and the service provider or nurse if required

Yes

No
Stop

Find a Personal Care Aide” Process Flow

07/01/2008

Start

Personal Care Aide Providers’ Database

The portal should be ready with the information on personal care aide providers in the location customer may be interested in

Customer logs in to the Portal

Searches the portal for the details regarding Personal Care Aide

Searched for various services offered

Checks for whom these services are meant for

Contacts the service provider directly

Stop

Stress Relieving Therapies Process Flow
StressRelieving Therapies Providers’ Database The portal should be ready with the information on stressrelieving therapies providers in the location customer may be interested in

07/01/2008

Start

Customer logs in to the Portal

Searches the portal for various stress relieving therapies available and find the best suitable therapy as per his/her requirement.

Finds the various service providers for the particular therapy

Selects the one of the service provider according to location, charges, etc.

HD informs the service provider

Service Provider approves the appointment

Stop

HD arranges for the meeting and customer seeks the services if satisfies

Stress-Relieving Therapies Information Process Flow

07/01/2008

Start

Database should be ready with all the stressrelieving therapy related info customer may be interested in. Stress relieving therapies information Database

Customer searches the portal for required information

The customer selects the required Link

The customer gets the available pages to browse

The user navigates to the desired page

Stop

Telemedicine Process Flow

07/01/2008

Start

Doctors’ Database

The portal should be ready with the various doctors in the location customer may be interested in

Customer logs in to the Portal

Portal should have facility to make online payments by the clients.

Searches the portal for various doctors and medical practitioners providing telemedicine facility

Customer selects the doctor

Doctors gives the time and customer makes online payment

HD informs the doctor

Customer calls the doctor at the respective time and gets the prescription

Stop

Finding Medical Equipment Supplier Process Flow
Start Portal should be ready with the advertiser information on the categories of products customer is interested in.

02/01/2008

Customer browses the portal for the product he requires Integrate Portal to advertiser database. Inbound and Outbound calling infrastructure has to be in place Customer calls HD for further information

Medical Equipment supplier’s Database

Helpdesk provides the information on Product info, suppliers

Customer orders the product

No

Stop

Inform the seller to deliver the product as per new schedule.

Yes
Customer makes online payment

Yes

Inform the seller to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk inform the concerned seller.

Helpdesk to follow up with the seller for Delivery of the Product

Inform the customer regarding the Delivery details in case of Delay, ask if he wants to continue with the order.

edical Equipment Supply Order Cancellation Process Flow

07/01/2008

Start

Customer logs in to the Portal

Clicks on “My Account”

Gets a screen with all the order related info which he can print

Clicks on the option “Cancel”

Gets a confirmation screen regarding cancellation which he can print

HD sends the information to the concerned seller

The customer logs off from the portal

Stop

Beach Tour Operators Process Flow
Start Integrate Portal to advertiser database. Customer browses the portal for the beach Tour Packages Beach Tour Operator’s Database Portal should be ready with the advertiser information on the Beach Tour Packages customer is interested in.

02/01/2008

Customer orders the package online

No

Customer calls HD for further information

Helpdesk provides the information on package info, T&C, Discounts and Offers

Customer orders the package

No

Stop

Inform the Tour Operator regarding the same

Yes

Yes
Customer makes online payment

Yes

Inform the Tour Operator to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk inform the concerned Tour Operator.

Helpdesk to follow up with the Tour Operator for Delivery of related Docs

Inform the customer regarding the change in T&C and inclusions if any, ask if he wants to continue with the order.

Concierge Process Flow

07/01/2008

Start

Concierge Service providers’ Database

Customer logs in to the Portal

Selects the destination of concierge services

Customer fills the required form

HD receives the request and searches for the services required

HD informs the customer about the concierge service provider

Customer selects the service provider

Customer makes the online payment

Stop

Service provider provides the required services to the customer

Corporate Travel Process Flow
Start Integrate Portal to advertiser database. Customer browses the portal for the corporate travel Packages Corporate Travel Operator’s Database Portal should be ready with the advertiser information on the corporate travel Packages customer is interested in.

02/01/2008

Customer calls HD for further information

Helpdesk sends the requested brochure to the customer

Customer orders the package

No

Stop

Yes
Customer makes online payment

Portal should have facility to make online payments by the clients.

Helpdesk inform the concerned Operator.

Upon receiving the confirmation from the operator, HD sends confirmation to the customer

Cruises Booking Process Flow
Start Integrate Portal to advertiser database. Customer browses the portal for the cruise booking and submits request Cruise Operator’s Database Portal should be ready with the advertiser information on the cruise Packages customer is interested in.

02/01/2008

HD receives the request and scans the providers

Helpdesk sends the information on different cruise operators

Customer orders the package

No

Stop

Yes
Customer fills the form and makes online payment

Portal should have facility to make online payments by the clients.

Helpdesk inform the concerned Operator.

Upon receiving the confirmation from the operator, HD sends confirmation to the customer

Cultural, Pilgrimage, and Spiritual Travel Process Flow
Start Integrate Portal to advertiser database. Customer browses the portal for the required booking and submits request Cultural, Pilgrimage, religious tour Operator’s Database Portal should be ready with the advertiser information on the different Packages customer is interested in.

02/01/2008

HD receives the request and scans the providers

Helpdesk sends the information on different tour operators

Customer orders the package

No

Stop

Yes
Customer fills the form and makes online payment

Portal should have facility to make online payments by the clients.

Helpdesk inform the concerned Operator.

Upon receiving the confirmation from the operator, HD sends confirmation to the customer

Education Tour Process Flow
Start Integrate Portal to advertiser database. Customer browses the portal for the required booking and submits request Education tour Operator’s Database Portal should be ready with the advertiser information on the different Packages customer is interested in.

02/01/2008

HD receives the request and scans the providers

Helpdesk sends the information on different tour operators

Customer orders the package

No

Stop

Yes
Customer fills the form and makes online payment

Portal should have facility to make online payments by the clients.

Helpdesk inform the concerned Operator.

Upon receiving the confirmation from the operator, HD sends confirmation to the customer

Emergency Travel Services Process Flow

02/01/2008

Start Integrate Portal to advertiser database. Customer goes to the emergency travel tab on the portal Emergency Travel Operator’s Database

Portal should be ready with the advertiser information on the different Packages customer is interested in.

HD receives the request and scans the providers

Helpdesk sends the information on different tour operators providing such services

Customer directly gets in touch with tour operation

Stop

Hotel / Lodging Reservation Process Flow
Start Integrate Portal to advertiser database. Customer searches the portal for the available Hotel List and sends a request Hotel Database Portal should be ready with the advertiser information on the different hotels customer is interested in.

02/01/2008

HD receives the request and scans the providers

Helpdesk sends the information on different hotels

Customer selects a hotel

No

Stop

Yes
Customer fills the form and makes online payment

Portal should have facility to make online payments by the clients.

Helpdesk inform the concerned hotel.

Upon receiving the confirmation from the hotel, HD sends confirmation to the customer

Outdoor Recreation Services Process Flow

02/01/2008

Start Integrate Portal to advertiser database. Customer goes to the “Outdoor Recreation” tab on the portal Outdoor recreation providers Database

Portal should be ready with the advertiser information on the different Packages customer is interested in.

HD receives the request and scans the providers

Helpdesk sends the information on different operators providing such services

Customer directly gets in touch with service provider

Stop

Rail Tour Process Flow

02/01/2008

Start Integrate Portal to advertiser database. Customer submits his and destination details in the portal Rail Tour Operators Database

Portal should be ready with the advertiser information on the different operators customer is interested in.

Customer gets the details about availability

Booking is availabl e

Yes

Customer makes the payment online

Customer receives the eticket for travel

Stop

No

Travel Event Management Process Flow

02/01/2008

Start Integrate Portal to advertiser database. Travel event management providers Database

Customer visits the portal

Portal should be ready with the advertiser information on the different Packages customer is interested in.

Customer books his hotel reservation and ask for event management

HD receives the request through mail or over the phone

HD contacts the service provider

Sends acknowledgement through email

Stop

Travel Insurance Process Flow

02/01/2008

Start Integrate Portal to advertiser database. Customer visits the portal and sends request for travel insurance Travel Insurers Database

Portal should be ready with the advertiser information on the different products customer is interested in.

HD receives the request and send an online quote with all the information

Custome r selects the insuranc e

Yes

Customer makes the payment online

Customer can print the policy online

Stop

No

Wildlife Sanctuary Booking Process Flow
Start Integrate Portal to advertiser database. Customer browses the portal for the wildlife sanctuary booking and submits request Portal should be ready with the advertiser information on the Packages customer is interested in. Wildlife tour operators Database

02/01/2008

HD receives the request and scans the providers

Helpdesk sends the information on different operators

Customer orders the package

No

Stop

Yes
Customer fills the form and makes online payment

Portal should have facility to make online payments by the clients.

Helpdesk inform the concerned Operator.

Upon receiving the confirmation from the operator, HD sends confirmation to the customer

Tour Operators Process Flow
Start Integrate Portal to advertiser database. Inbound and Outbound calling infrastructure has to be in place Tour Operator’s Database Portal should be ready with the advertiser information on the Tour Packages customer is interested in.

02/01/2008

Customer browses the portal for the Tour Packages

Customer orders the package online

No

Customer calls HD for further information

Helpdesk provides the information on package info, T&C, Discounts and Offers

Customer orders the package

No

Stop

Inform the Tour Operator regarding the same

Yes

Yes
Customer makes online payment

Yes

Inform the Tour Operator to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk inform the concerned Tour Operator.

Helpdesk to follow up with the Tour Operator for Delivery of related Docs

Inform the customer regarding the change in T&C and inclusions if any, ask if he wants to continue with the order.

Air travel Process Flow
Start Integrate Portal to advertiser database. Inbound and Outbound calling infrastructure has to be in place Air Ticketing Agent’s Database Portal should be ready with the advertiser information on the Air Tickets customer is interested in.

02/01/2008

Customer browses the portal for the Air Tickets

Customer orders the Tickets online

No

Customer calls HD for further information

Helpdesk provides the information on Flight info, T&C, Discounts and Offers

Customer orders the Tickets

No

Stop

Inform the Ticketing Agent regarding the same

Yes

Yes
Customer makes online payment

Yes

Inform the Ticketing Agent to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk inform the concerned Ticketing Agent

Helpdesk to follow up with the Ticketing Agent for Delivery of Tickets

Inform the customer regarding the change in T&C and Flight Info if any, ask if he wants to continue with the order.

Vehicle* Rental Process Flow
Start Integrate Portal to advertiser database. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the advertiser information on the type of vehicles customer is interested in.

02/01/2008

Customer browses the portal for the Vehicle he wants to rent

Vehicle Renting Agent’s Database

Customer schedules Rental online

No

Customer calls HD for further information

Helpdesk provides the information on Vehicle Info, T&C, Discounts and Offers

Customer schedules the Vehicle

No

Stop

Yes

Yes
Customer makes online payment

Portal should have facility to make online payments by the clients.

Helpdesk inform the concerned Rental Agent

Helpdesk to inform the customer regarding Vehicle Number, Driver’s contact info, etc

* Car Rentals and Bus Rentals

Real Estate* Buying Process Flow
Start Real-Estate Advertiser's Database Portal should be ready with the advertiser information on the zones customer is interested in.

31/12/2007

Customer requests for Buying a property

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Real-estate vendor Send the list of available properties Schedule a SITE visit for the customer Customer makes the initial down payment to the vendor

Customer will own all the payment procedures including Loans etc.

Requests received by call or email

Helpdesk reviews the request

Customer Informs the Helpdesk

Yes
Customer selects property

Helpdesk to follow up with the vendor for Legal Docs

HD follows up for short listed property Details

No

Customer Selects the property

Yes No

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to customer for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the customer and courier it back to vendor

* Apartments, Commercial and Residential Property, Land, Agricultural Land

Real Estate* Selling Process Flow
Start Real-Estate Advertiser's Database Portal should be ready with the advertiser information on the zones customer is interested in.

31/12/2007

Customer requests for selling a property

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Prospective buyers Send the list of available buyers to the customer Schedule a SITE visit for the buyer Buyer makes the initial down payment

Customer will own all the payment procedures including Loans etc.

Requests received by call or email

Helpdesk reviews the request

Customer Informs the Helpdesk

Customer selects buyer Customer posts an Advertisement on the portal

Yes
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Helpdesk to follow up with the customer for Legal Docs

No

Customer Selects the Prospective buyer

Yes No

Courier Legal Docs to buyer for sign-off

Stop

Buyer makes final payment as agreed.

Obtain sign-off from the buyer and courier it back to customer

* Apartments, Commercial and Residential Property, Land, Agricultural Land

Placing an Advt. Process Flow
Start The Portal should have a form linked which the customer can fill to place Ads. Advertiser’s Database

03/01/2008

Customer goes to the website

Clicks on the Link “Place Ads””

Fills up the form with the details and contact info

The details are saved in the database.

The advertisement placed is approved by the Portal webmaster

Webmaster approves the Ad

Yes

The Advertisement is displayed on the Portal within appropriate category

No

The Advertisement is deleted from the database

Stop

Response To Advt. Process Flow
Start Portal should have customer’s contact information. Outbound India calling should also be enabled.

03/01/2008

Customer browses the advts on the Portal

Advertiser’s Database

Integrate Portal email server with the CRM

Clicks on the Link “Contact Advertiser””

The email is send to the Helpdesk

Helpdesk reviews the response

Calls back the customer for his requirements

Customer meets the requirement of the advertiser

Yes

HD forwards the response of the customer to the advertiser

No

Don’t send a response to the advertiser

Stop

Letting Out (Property Rentals) Process Flow
Start Real-Estate Advertiser's Database Portal should be ready with the advertiser information on the zones customer is interested in.

02/01/2008

Customer requests for Letting out a property

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Prospective Tenant Send the list of available Prospective Tenants to the cu Schedule a SITE visit for the Tenant Tenant makes the initial down payment

Portal should have facility to make online payments by the clients.

Requests received by call or email

Helpdesk reviews the request

Customer Informs the Helpdesk

Yes
Customer selects Tenant

Helpdesk to follow up with the customer for Legal Docs

HD follows up for short listed Tenants Details

No

Customer Selects the Prospective Tenant

Yes No

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

Rent (Property Rentals) Process Flow
Start Real-Estate Advertiser's Database

02/01/2008

Customer requests for Renting a property

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled. Portal should have facility to make online payments by the clients.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Send the list of available Rental Properties to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

Tenant makes the initial down payment

Customer Informs the Helpdesk

HD follows up for short listed Property Details

No

Customer Selects the Rental Property

Yes

Customer selects Tenant

Yes
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Helpdesk to follow up with the customer for Legal Docs

No

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

ndustrial Investment Services Process Flow
Start Investment service providers Database Portal should be ready with the Investment service provider’s information on the zones customer is interested in.

Customer browse for industries to invest

Search the portal based on customer’s criteria

Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available industries for investment to the customer

Contact the short Listed service providers

Schedule a meeting with the customer and the executive

Customer makes the payment to the company

Helpdesk to follow up with the company for the documents

Yes No
Customer Selects the industry Customer selects the industry Investment plan

Yes

No

Stop

etting Out Land (Property Lease) Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Real-Estate Advertiser's Database

Customer requests for Letting out a land property

Portal should be ready with the advertiser information on the zones customer is interested in.

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Portal should have facility to make online payments by the clients.

Send the list of available Prospective Tenants to the customer

Contact the short Listed Prospective Tenant

Schedule a SITE visit for the Tenant

Tenant makes the initial down payment

Customer Informs the Helpdesk

Yes
HD follows up for short listed Tenants Details

Yes
Customer selects Tenant

No

Customer Selects the Prospectiv e Tenant

Helpdesk to follow up with the customer for Legal Docs

No
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

tting Out Commercial (Property Lease) Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Customer requests for Letting out a Commercial property

Real-Estate Advertiser's Database

Portal should be ready with the advertiser information on the zones customer is interested in.

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Portal should have facility to make online payments by the clients.

Send the list of available Prospective Tenants to the customer

Contact the short Listed Prospective Tenant

Schedule a SITE visit for the Tenant

Tenant makes the initial down payment

Customer Informs the Helpdesk

Yes
HD follows up for short listed Tenants Details

No

Customer Selects the Prospectiv e Tenant

Customer selects Tenant

Yes

Helpdesk to follow up with the customer for Legal Docs

No
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

tting Out Agricultural (Property Lease) Process Flow
Start Real-Estate Advertiser's Database Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Customer requests for Letting out a agricultural land

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have facility to make online payments by the clients.

Send the list of available Prospective Tenants to the customer

Contact the short Listed Prospective Tenant

Schedule a SITE visit for the Tenant

Tenant makes the initial down payment

Customer Informs the Helpdesk

Yes
HD follows up for short listed Tenants Details

Yes
Customer selects Tenant

No

Customer Selects the Prospectiv e Tenant

Helpdesk to follow up with the customer for Legal Docs

No
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

partment Rent (Owner’s Perspective) Process Flow
Start Real-Estate Advertiser's Database Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Search the portal based on customer’s criteria Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Customer requests for renting apartment.

Requests received by call or email

Portal should have facility to make online payments by the clients.

Send the list of available apartments to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

Tenant makes the initial down payment

Customer Informs the Helpdesk

Yes
HD follows up for short listed apartment Details

Yes
Customer selects Tenant

No

Customer Selects the apartment

Helpdesk to follow up with the customer for Legal Docs

No
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

ommercial Rent (Owner’s Perspective) Process Flow
Start Real-Estate Advertiser's Database Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Customer requests for renting commercial property.

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have facility to make online payments by the clients.

Send the list of available commercial to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

Tenant makes the initial down payment

Customer Informs the Helpdesk

Yes
HD follows up for short listed commercial Details

Yes
Customer selects Tenant

No

Customer Selects the commercia l

Helpdesk to follow up with the customer for Legal Docs

No
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

dential Property on Rent (Owner’s Perspective) Process Flow
Start Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Customer requests for renting residential property.

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Real-Estate Advertiser's Database

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have facility to make online payments by the clients.

Send the list of available residential property to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

Tenant makes the initial down payment

Customer Informs the Helpdesk

Yes
HD follows up for short listed residential property Details

Yes
Customer selects Tenant

No

Customer Selects the residential property

Helpdesk to follow up with the customer for Legal Docs

No
Tie-up is required with the courier service for logistic support (pickup and drop of documents

Courier Legal Docs to Tenant for sign-off

Stop

Tenant makes final payment as agreed.

Obtain sign-off from the tenant and courier it back to customer

partment Rent (Tenant’s Perspective) Process Flow
Real-Estate Advertiser's Database Portal should be ready with the advertiser information on the zones customer is interested in.

Start

Customer browse for the apartment on rent.

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Send the list of available apartments to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

No

Customer Selects the apartment

Yes

Customer selects apartment

Yes

Tenant makes final payment as agreed.

No
Stop

dential Property Rent (Tenant’s Perspective) Process Flow
Start

Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Customer browse for the residential property on rent.

Real-Estate Advertiser's Database

Send the list of available residential property to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

No

Customer Selects the residential property

Yes

Customer selects residential property

Yes

Tenant makes final payment as agreed.

No
Stop

ommercial Rent (Tenant’s Perspective) Process Flow
Start Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Customer browse for the commercial on rent.

Real-Estate Advertiser's Database

Send the list of available commercial property to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

Yes No
Customer Selects the commercia l property

Yes

Customer selects property

Tenant makes final payment as agreed.

No
Stop

Corporate Housing Process Flow

Real-Estate Advertiser's Database

Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Start

Customer browse for the corporate house.

Send the list of available corporate house to the customer

Contact the short Listed Advertiser

Schedule a SITE visit for the customer

No

Customer Selects the corporate house

Yes

Customer selects corporate house

Yes

Tenant makes final payment as agreed.

No
Stop

Real Estate Gardening Process Flow
Start Vendors Database

Portal should be ready with the gardening vendor information.

Customer requests gardening for their house

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Requests received by call or email

The request is reviewed

Portal is searched based on customer criteria

Send the list of quotation received from the reputed vendors

Customer makes the payment

Service provider monitors the gardening work and ensures that the vendor maintains quality

Yes
HD follows up for short listed Vendors

No

Customer Selects the Vendor Stop

Real Estate Auction Process Flow

Start

Auction Database

Portal should be ready with the property information and auction rules.

Customer requests for buying property through bidding

Search the portal based on customer’s criteria

Customer is notified about the ongoing evaluating bids

Send the list of available properties and number of bids to the customer

Bids the property

Owner evaluates the bids for the property

Settlement done backend with the buyer

No

Customer Selects the Property for bidding

Yes

Highest bid of the property

Yes

No

Stop

Facility Management Process Flow

Start Facility management Database

Customer requests for facility services provided by the portal

Portal should be ready with the contacts of facility management providers.

Requests received on the portal

Search the portal based on customer’s criteria

Lists the available facility service provider

Contact the short Listed facility mgt vendor

Service provider monitors the work and ensures the vendor maintains the quality.

No

Customer Selects the Prospective service provider

Yes
Stop

Interior Designing Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Interior Decorator Database

Portal should be ready with the interior decorator information .

Customer requests for Interior decorator

Portal should have Interior Decorator contact information.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Contact the short Listed Interior decorator

Schedule a meeting with the Interior Decorator

List of vendors is displayed to the customer

On approval customer makes the payment

HD follows up for short listed vendor details

No

Customer Selects the Prospective Interior decorator

Yes

Service provider monitors the work and ensure vendor maintains the quality

Stop

Legal Advisory Process Flow
Start Legal Advisor Database Customer requests for legal advisor Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the Legal Advisor information based on their specialization . Portal should have Legal Advisor’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed legal Advisor and schedules a meeting Customer gives legal documents for inspection

Requests received by call or email

Helpdesk reviews the request

Send the list of legal advisor to the customer

HD follows up for short listed Bank Details

No

Customer Selects the Prospective Legal Advisor

Legal Advisor reviews the documents and gives a professional opinion

Yes

Customer views the report

Stop

Property Mortgage Process Flow

Start Lender Database

Customer provides the details for mortgage

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Portal should be ready with the Lender information. Portal should have Lender’s contact information. Outbound India calling should also be enabled.

Requests received by call or email

Search the portal based on customer’s criteria Schedule a meeting with the Lender for legal documentation

Send the list of available lenders to the customer

Contact the short Listed Lender

HD follows up for short listed Bank Details

No

Customer Selects the Prospective Lender

Yes

On approval the property is mortgaged

Stop

Property Evaluation Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Evaluator Database Portal should be ready with the evaluator information.

Customer requests for property evaluation

Portal should have property evaluator’s contact information. Outbound India calling should also be enabled.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria Property evaluator then valuates the property and sends the report to the customer

Send the list of available property evaluator to the customer

Contact the short Listed evaluator

HD follows up for short listed Bank Details

No

Customer Selects the Prospective property evaluator

Yes

Customer reviews the report

Stop

Construction Monitoring Process Flow
Start

Browse

Construction Monitoring Database

Portal should be ready with the Construction Monitoring information at various places.

Searches the portal based on customer’s criteria

Lists out the construction monitoring person’s details in various locations

No

Customer Selects the Prospective Bank

Customer contacts the monitoring person and background negotiates the charges

Yes

Monitoring person monitors the progress of construction, report on the building to customer and estimates milestone chart.

Stop

Mutation of Property Process Flow

Start

Customer provides the details for change or transfer of property.

Request received on call or email.

Help desk receives the request

Sends the application to Municipal Corporation

Mutation certificate will be obtained

No

Municipal corporation will examine and verify it

Yes
Stop

Renovation Work Process Flow

Start

Customer browses the portal for renovation work services

Customer contacts the service provider

No
Service provider will visit the customer and examines the house for renovation of interiors and exteriors If customer satisfies with payment Details

Service provider provides payment details

Yes

Service provider monitors the work

Stop

Temporary Accommodation Process Flow
Start

Customer browses the portal for temporary accommodation and fills the registration form

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Service provider reviews the request Service provider checks the availabili ty Reports the customer about unavailability of rooms

Portal should be ready with the accommodation information on the zones customer is interested in.

Requests received by call or email

No

Stop

Yes Service Provider provides the availability of rooms, price details etc. If custom er satisfie s No Customer request for the room according to his requirement Provides the accommodation according to the request Customer makes final payment as agreed.

Yes

Portal should have Customer contact information. Outbound India calling should also be enabled.

Portal should have the informatio n about all the rooms

Packers and Movers Process Flow
Start

Customer browses portal for packers and movers

Customer shortlists the packers and movers

No

Yes
Customer request for service

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Service provider reviews the request

Search portal based on criteria

Service provider follows up with customer

Service provider monitors the work

Start

Tenant Eviction Process Flow

Start

Customer browses portal for tenant eviction

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Service provider reviews the request

Service provider sends the notice to tenants

Service provider negotiate the settlements

No

Tenants are put under rent control act and recover the rent as per the law

Yes

Tenant pays the rent

Start

Providing Jobs Process Flow
Start Employer’s Database Customer updates his profile seeking for a job Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the advertiser information on the job location customer is interested in. Portal should have employer’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Schedule a meeting/interview with Employer / Consultant Provide the status of the interview to the customer

02/01/2008

Requests received by call or email

Helpdesk reviews the request

No

Send the list of available Prospective employers to the customer

Contact the short Listed employers

Customer accepts the offer

Yes Yes
HD follows up for short listed employer Details Customer Selects the Prospective Employer Employer selects the candidate Tie-up is required with the courier service for logistic support (pickup and drop of documents Helpdesk to follow up with the employer for offer letter

No

Yes

No

Stop

The customer joins the organization

Provide information to customer about Joining Dates and Location

Courier the offer letter to the customer

Providing IT Jobs Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place IT Employer’s Database Portal should be ready with the advertiser information on the zones customer is interested in. Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

02/01/2008

Customer updates his profile seeking for a job

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

No
Schedule a meeting/interview with Employer / Consultant Provide the status of the interview to the customer

Send the list of available Prospective employers to the customer

Contact the short Listed employers

Customer accepts the offer

Yes
HD follows up for short listed employer Details

Yes
Employer selects the candidate Tie-up is required with the courier service for logistic support (pickup and drop of documents

Yes
Helpdesk to follow up with the employer for offer letter

No

Customer Selects the Prospective Employer

No

Stop

The customer joins the organization

Provide information to customer about Joining Dates and Location

Courier the offer letter to the customer

Jobs Providers Process Flow

02/01/2008

Start

Employers provide list of various positions vacant

Employer’s Database

Portal generates a unique ID for their request

HD sends the list of available candidates etc

Stop

Career Counseling Process Flow

02/01/2008

Start

Customer registers to the portal providing necessary details

Career Counselor’s Database

Sends a request for counseling

HD receives the request and searches the database

HD provides a list of institutes providing counseling

Customer contacts the institute online or in person

Stop

Placement Assistance Process Flow

02/01/2008

Start

Customer registers to the portal providing necessary details

Placement Assistance providers’ Database

Sends a request for placement assistance

HD receives the request and searches the database

HD provides a list of institutes providing placement assistance

Customer contacts the institute online or in person

Stop

“Build Your Resume” Process Flow

02/01/2008

Start

Customer registers to the portal providing necessary details

Resume Database

Sends a request for building his resume

HD receives the request and searches the database

HD provides tips for building an effective resume

Customer builds his own resume

Stop

Resume Forwarding Process Flow

02/01/2008

Start

Customer registers to the portal providing necessary details

Resume Database

Uploads the resume to the portal

HD forwards the resume to various job sites we are integrated with

Candidates receives alerts for jobs from websites

Selects the one which suits him

Stop

Free Salary Reports for Jobseekers Process Flow

02/01/2008

Start

Customer registers to the website

Salary details Database

Requests for a model salary report

HD searches the database as per the info provided

HD forwards a model salary report to the customer

Stop

Free Personality Test Process Flow

02/01/2008

Start

Customer registers to the website

Personality Test Database

Clicks to take the Personality Test

Portal generates a personality test for the customer. Customer takes that online

A detailed analysis of the test taken is sent to the customers email

Stop

Computer Sales Process Flow
Start Integrate Portal to computer sales advertiser database. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the advertiser information on the brands of computers customer is interested in.

02/01/2008

Customer browses the portal for the computer he requires

Computer Seller’s Database

Customer orders the computer online

No

Customer calls HD for further information

Helpdesk provides the information on Product info, Discounts and Offers

Customer orders the computer

No

Stop

Inform the seller to deliver the product as per new schedule.

Yes

Yes
Customer makes online payment

Yes

Inform the seller to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk inform the concerned seller.

Helpdesk to follow up with the seller for Delivery of the Product

Inform the customer regarding the Delivery details in case of Delay, ask if he wants to continue with the order.

Computer Software and Accessories Process Flow
Start Integrate Portal to advertiser database. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the advertiser information on the software and accessories customer is interested in.

02/01/2008

Customer browses the portal for the product he requires

Computer Software and Accessories Database

Customer orders the product online

No

Customer calls HD for further information

Helpdesk provides the information on Product info, Discounts and Offers

Customer orders the product

No

Stop

Inform the seller to deliver the product as per new schedule.

Yes

Yes
Customer makes online payment

Yes

Inform the seller to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk informs the concerned seller.

Helpdesk to follow up with the seller for Delivery of the Product

Inform the customer regarding the Delivery details in case of Delay, ask if he wants to continue with the order.

Computer Service Process Flow
Start Portal should be ready with the advertiser information on the zones customer is interested in.

02/01/2008

Customer requests for Servicing of his computer

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Computer Service Provider’s Database

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Portal should have facility to make online payments by the clients.

Contact the Service Provider nearest to customer’s Location

Schedule for the service with the service provider

Schedule for pickup of the computer from customer’s Location

Provide information about the Status of the Service Request

Deliver the Computer to the customer’s location.

Tie-up is required with the courier service for logistic support (pickup and drop of documents Stop Customer makes final payment as agreed.

Mobile Sales Process Flow
Start Integrate Portal to advertiser database. Inbound and Outbound calling infrastructure has to be in place Mobile Seller’s Database Portal should be ready with the advertiser information on the brands of mobiles customer is interested in.

02/01/2008

Customer browses the portal for the mobile he requires

Customer orders the product online

No

Customer calls HD for further information

Helpdesk provides the information on Product info, Discounts and Offers

Customer orders the product

No

Stop

Inform the seller to deliver the product as per new schedule.

Yes

Yes
Customer makes online payment

Yes

Inform the seller to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk inform the concerned seller.

Helpdesk to follow up with the seller for Delivery of the Product

Inform the customer regarding the Delivery details in case of Delay, ask if he wants to continue with the order.

Mobile Service Process Flow
Start Mobile Service Provider’s Database

02/01/2008

Customer requests for Servicing of his mobile

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should be ready with the advertiser information on the zones customer is interested in.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Portal should have facility to make online payments by the clients.

Contact the Service Provider nearest to customer’s Location

Schedule for the service with the service provider

Schedule for pickup of the Mobile from customer’s Location

Provide information about the Status of the Service Request

Deliver the Mobile to the customer’s location.

Tie-up is required with the courier service for logistic support (pickup and drop of documents Customer makes final payment as agreed.

Stop

Loan Process Flow
Start Bank’s Database Portal should be ready with the Bank’s information on type of loans customer is interested in. Portal should have Bank’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Banks Send the list of available loan providers (Banks) to the customer Schedule a meeting with the customer and the Bank executive Provide the status of the application to the customer

02/01/2008

Customer requests for a loan

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Requests received by call or email

Helpdesk reviews the request

No

Bank approves the loan

Yes

HD follows up for short listed Bank Details

No

Customer Selects the Prospective Bank

Customer selects the Bank

Yes

Yes No

Helpdesk to follow up with the Bank for the loan documents

Tie-up is required with the courier service for logistic support (pickup and drop of documents

Stop

Facilitate payment to the customer

Get the signed off docs from the customer and send it to the bank

Courier the loan documents to the customer

Insurance Process Flow
Portal should be ready with the Insurance provider’s information on the type of Insurance customer is interested in. Portal should have Insurance company’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed Insurance providers Schedule a meeting with the customer and the Insurance executive Customer makes the payment to the insurance company

02/01/2008

Start

Customer requests for an Insurance product

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Insurance providers Database

Requests received by call or email

Helpdesk reviews the request

Send the list of available Insurance products to the customer

Helpdesk to follow up with the insurance company for the documents

HD follows up for short listed Insurance product Details

No

Customer Selects the Insurance product

Yes

Customer selects the Insurance plan

Yes

No

Stop

Investment Services Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the Investment service provider’s information on the zones customer is interested in.

02/01/2008

Customer requests for an Investment product

Investment service providers Database

Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria Contact the short Listed Investment service providers Schedule a meeting with the customer and the executive Customer makes the payment to the investment company Helpdesk to follow up with the Investment company for the documents

Send the list of available Investment service providers to the customer

HD follows up for short listed Investment service provider’s Details

No

Customer Selects the Investment service provider

Yes

Customer selects the Investment plan

Yes

No

Stop

Venture Fund Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Organizations' Database Portal should be ready with the Bank’s information on the zones customer is interested in.

Customer requests for fund

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have Bank’s contact information. Outbound India calling should also be enabled.

No
Schedule a meeting with the customer and the organization executive Provide the status of the application to the customer

Send the list of available Fund providers (organizations) to the customer

Contact the short Listed Fund providers

Organization approves the fund

Yes Yes
HD follows up for short listed Fund provider Details

Yes
Customer selects the fund provider Tie-up is required with the courier service for logistic support (pickup and drop of documents

No

Customer Selects the Prospective Fund provider

Helpdesk to follow up with the organization for the fund documents

No

Courier the fund documents to the customer

Stop

Facilitate payment to the customer

Get the signed off docs from the customer and send it to the organization

Legal Advisory Service Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Legal Advisory Service providers Database Portal should be ready with the Investment service provider’s information on the zones customer is interested in.

Customer requests for an legal advisory Service

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available Legal Advisory Service providers to the customer

Seeks for advice by submitting the request

Customer makes the payment to the Legal Advisory service provider

Legal advisory service provider facilitates the service to customer

Yes
Customer Selects the Legal Advisory service provider

N o

Ye s

Service Provider approves the request?

No

Stop

Document Drafting Advisory Service Process Flow
Start
Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Document Drafting Advisory Service providers Database Portal should be ready with the Investment service provider’s information on the zones customer is interested in. Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Customer requests for an Document Drafting advisory Service

Requests received by call or email

Search the portal based on customer’s criteria

Send the list of available Document Drafting Advisory Service providers to the customer

Seeks for advice by submitting the request

Customer makes the payment to the Document Drafting Advisory service provider

Document Drafting advisory service provider facilitates the service to customer

Yes N o
Customer Selects the Advisory service provider

Ye s

Service Provider approves the request?

No

Stop

General Insurance Process Flow
Start Customer fills the general insurance form and submits it Requests received by call or email
Insurance providers Database Portal should be ready with the Insurance provider’s information on the zones customer is interested in.

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Helpdesk reviews the request

Search the portal based on customer’s submitted form Contact the short Listed Insurance providers

Portal should have Insurance company’s contact information. Outbound India calling should also be enabled.

Send the list of available Insurance products to the customer

Schedule a meeting with the customer and the Insurance executive

Customer makes the payment to the insurance company

HD follows up for short listed Insurance product Details

No

Customer Selects the Insurance product

Yes

Customer selects the Insurance plan

Yes

Helpdesk to follow up with the insurance company for the documents

No

Stop

Life Insurance Process Flow
Start
Insurance providers Database Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the Insurance provider’s information on the zones customer is interested in.

Customer fills the Life insurance form and submits it

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s submitted form Contact the short Listed Insurance providers

Portal should have Insurance company’s contact information. Outbound India calling should also be enabled.

Send the list of available Insurance products to the customer

Schedule a meeting with the customer and the Insurance executive

Customer makes the payment to the insurance company

HD follows up for short listed Insurance product Details

No

Customer Selects the Insurance product

Yes

Customer selects the Insurance plan

Yes

Helpdesk to follow up with the insurance company for the documents

No

Stop

Mortgage Process Flow
Start
Customer fills the Mortgage form and submits it Mortgage providers Database Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Search the portal based on customer’s submitted form Portal should be ready with the mortgage provider’s information on the zones customer is interested in. Portal should have mortgage company’s contact information. Outbound India calling should also be enabled.

Requests received by call or email

Contact the short Listed Mortgage providers

Schedule a meeting with the customer and the Mortgage executive

Customer gives the property/home document to the Mortgage company

Send the list of available mortgage products to the customer

Customer selects the Mortgage plan

Yes

Compan y carries out verificati on of docs

HD follows up for short listed mortgage product Details

No

Customer Selects the type of mortgage

Yes

No

Invalid
Company informs the customer about rejection of documents.

Valid
Company gives the sanctioned amount to the customer

Stop

Personal Banking Process Flow
Start
Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Search the portal based on customer’s criteria Bank Database Portal should be ready with the Banking service provider’s information on the zones customer is interested in. Portal should have Banks’ contact information. Outbound India calling should also be enabled.

Customer requests for Personal Banking

Requests received by call or email

Follow up with the customer for filled application form and documents

HD submits the documents and application form to the bank

Send the list of available banks to the customer

Bank approves application

Yes

Helpdesk informs the customer

HD follows up for short listed bank’s Details

No

Customer Selects the bank

Yes

No

Welcome kit is send to the customer directly by the bank

Stop

NRI Banking Process Flow
Start
Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Search the portal based on customer’s criteria Bank Database Portal should be ready with the Banking service provider’s information on the zones customer is interested in. Portal should have banks’ contact information. Outbound India calling should also be enabled.

Customer requests for NRI Banking

Requests received by call or email

Follow up with the customer for filled application form and documents

HD submits the documents and application form to the bank

Send the list of available banks to the customer

Bank approves application

Yes

Helpdesk informs the customer

HD follows up for short listed bank’s Details

No

Customer Selects the bank

Yes

No

Welcome kit is send to the customer directly by the bank

Stop

Investment Services Process Flow
Start Investment service providers Database Portal should be ready with the Investment service provider’s information on the zones customer is interested in.

Customer requests for an Investment product

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available Investment service providers to the customer

Contact the short Listed Investment service providers

Schedule a meeting with the customer and the executive

Customer makes the payment to the investment company

Helpdesk to follow up with the Investment company for the documents

HD follows up for short listed Investment service provider’s Details

No

Customer Selects the Investment service provider

Yes

Customer selects the Investment plan

Yes
Stop

No

Financial Advisor Process Flow
Start Financial Advisor service providers Database Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Customer requests for an Financial Advisor

Portal should be ready with the Financial Advisor service provider’s information on the zones customer is interested in.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Financial Advisor service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available Financial Advisor service providers to the customer

Contact the short Listed Financial Advisor service providers

Schedule a meeting with the Customer and Financial Advisor

Stop

HD follows up for short listed Financial Advisor service provider’s Details

No

Customer Selects the Financial Advisor service provider

Yes

Share Trading Process Flow
Start Share Trading service providers Database Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Customer requests for an Share Trading

Portal should be ready with the Share Trading service provider’s information on the zones customer is interested in.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Share Trading provider’s contact information. Outbound India calling should also be enabled.

Send the list of available Share Trading service providers to the customer

Contact the short Listed Share Trading service providers

Schedule a meeting with the customer and the executive

Custo mer has dema t accou nt

Yes

HD follows up for short listed Share Trading service provider’s Details

No

Customer Selects the Share Trading service provider

Yes
Customer selects the Investment plan

No Yes
Create Demat Account Customer makes the payment to the Share Trading company Helpdesk to follow up with the Share Trading company for the documents

No

Stop

Commodity Services Process Flow
Start commodity service providers Database Portal should be ready with the commodity service provider’s information on the zones customer is interested in.

Customer requests for an commodity product

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have commodity service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available service providers to the customer

Contact the short Listed commodity service providers

Schedule a meeting with the customer and the executive

Customer makes the payment to the commodity company

Helpdesk to follow up with the commodity company for the documents

Yes
HD follows up for short listed commodity service provider’s Details

No

Customer Selects the commodity service provider

Yes

Customer selects the Investment plan Stop

No

Bullion Services Process Flow
Start Bullion service providers Database Portal should be ready with the Bullion service provider’s information in the zones customer is interested in. Portal should have Bullion service provider’s contact information. Outbound India calling should also be enabled.

Customer requests for an Bullion service

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Send the list of available Bullion service providers to the customer

Contact the short Listed Bullion service providers

Schedule a meeting with the customer and the executive

Customer makes Buy/sell transactions

Helpdesk to follow up with the Bullion Market for the documents

HD follows up for short listed Bullion service provider’s Details

No

Customer Selects the Bullion service provider

Yes

Customer selects the Investment plan

Yes

No

Stop

Mutual Funds Process Flow
Start Mutual Funds providers Database

Customer requests for an Mutual Funds

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should be ready with the Mutual Funds provider’s information on the zones customer is interested in. Portal should have Mutual Funds company’s contact information. Outbound India calling should also be enabled.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Send the list of available types of mutual funds to the customer

Contact the short Listed Mutual Funds providers

Schedule a meeting with the customer and the Mutual Funds executive

Customer makes the payment to the Mutual Funds company

Helpdesk to follow up with the Mutual Funds company for the documents

Yes
HD follows up for short listed Mutual Funds Details

No

Customer Selects the Mutual Funds

Customer selects the Mutual Funds plan

Yes

No

Stop

Trading Instrument Process Flow
Start Trading Instrument service providers Database

Customer requests for an Trading Instruments

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Portal should have Trading Instrument service provider’s contact information. Outbound India calling should also be enabled.

Requests received by call or email

Search the portal based on customer’s criteria

Send the list of available Trading instrument service to the customer

Contact the short Listed Trading Instrument service providers

Schedule a meeting with the customer and the executive

No

Customer selects the Trade plan

HD follows up for short listed Investment service provider’s Details

No

Customer Selects the Trading service

Yes Yes
Customer makes the payment to the trading company

Yes
Send the list of available Trading instrument service providers to the customer

Customer Selects the Trading Instrument service provider

No
Stop

Helpdesk to follow up with the Trading company for the documents

Demat Account Process Flow
Start Bank’s Database Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Portal should be ready with the Bank’s information on the zones customer is interested in. Portal should have Bank’s contact information. Outbound India calling should also be enabled.

Customer requests for a Demat A/C

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

No
Schedule a meeting with the customer and the Bank executive Provide the status of the application to the customer Bank approves for the Demat A/C

Send the list of available Banks) that offer Demat Option to the customer

Contact the short Listed Banks

Yes
HD follows up for short listed Bank Details

Yes
Customer selects the Bank

Yes

No

Customer Selects the Prospective Bank

Helpdesk to follow up with the Bank for the Demat A/C documents

No
Bank Gives the A/C number to the customer

Stop

Industrial Opportunities Process Flow
Start Department of industrial policy and promotion Database

Customer searches the portal to invest in industrial sectors

Portal should be ready with the information provided for investor facilitation

The portal provides the web link of secretarial for industrial assistance (SIA)

SIA window provide investor facilitation of the automatic route and those that requires RBI clearance

Customer fills the application provided by the SIA to invest .

The portal forwards the application to the FIPB ,foreign investment promotion board.

FIPB considers all investment proposals

Intimate the customer about the decision within 4 weeks

The approved or rejected are forwarded to (FIIA) Foreign investment implementation authority.

Stop

India Fund Process Flow
Start Investment India Fund company Database

Customer requests to know details to provide fund to India

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should be ready with the Investment service provider’s information on the zones customer is interested in.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available Investment India fund companies to the customer

Contact the short Listed Investment India fund company

Schedule a meeting with the customer and the Fund executive.

Customer invests in the required project provided by the investment company

HD follows up for short listed Investment service provider Details

No

Customer Selects the specific Investment India fund provider

Yes

Customer selects the specific India Fund

Yes
Stop

No

Money Transfer Process Flow
Start Money Transfer providers Database Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request Search the portal based on customer’s criteria Portal should be ready with the Money Transfer service provider’s information on the zones customer is interested in.

Customer requests Money Transfer

Requests received by call, email or online.

Portal should have Money Transfer service provider's agent location details. Outbound India calling should also be enabled.

Send the list of available Money Transfer service providers to customer

Send the list of Available locations of the short listed provider

Customer selects an agent location of given service provider.

Yes

Customer fills in the application form provided by the service provider

No
HD follows up for short listed Money Transfer service provider Details

No

Customer Selects the Money Transfer service provider

Yes

Helpdesk to follow up with the service provider for the further process

Stop

Foreign Exchange Process Flow
Start Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Foreign Exchange providers Database

Customer requests for Foreign Exchange

Portal should be ready with the Investment service provider’s information in the zones customer is interested in.

Requests for online trading Customer requests for Foreign Exchange currency rates

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available Foreign Exchange providers to the customer Views currency rates

Contact the short Listed Foreign Exchange provider.

Schedule a meeting with the customer and the executive

Customer trades with the company

Customer satisfied with the currency rates

Yes

HD follows up for short listed Foreign Exchange provider Details

No

Customer Selects the Foreign Exchange provider

Yes

Customer selects type of FOREX trading

Yes

Helpdesk to follow up with the trading company for the documents

No

No

Stop

Corporate Foreign Exchange Process Flow
Start Foreign Exchange providers Database

Customer requests for Foreign Exchange Trading

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should be ready with the Investment service provider’s information on the zones customer is interested in.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria

Portal should have Investment service provider’s contact information. Outbound India calling should also be enabled.

Send the list of available Foreign Exchange providers to the customer

Contact the short Listed Foreign Exchange provider.

Schedule a meeting with the customer and the executive

Customer trades with the company

Helpdesk to follow up with the trading company for the documents

Yes
HD follows up for short listed Foreign Exchange provider Details

Yes
Customer selects type of FOREX trading

No

Customer Selects the Foreign Exchange provider

Stop

No

Astrological Services Process Flow

Start Portal should be ready with the advertiser information on the categories of automobiles customer is interested in.

Customer requests for astrological service

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place Helpdesk reviews the request

Astrologers Database

Requests received by call or email

Search the portal based on customer’s criteria

Portal should have Advertiser’s contact information. Outbound India calling should also be enabled.

Portal should have facility to make online payments by the clients.

Send the list of available astrologers to the customer

Contact the short Listed astrologer

Customer receives the services from astrologers and makes the payment

Customer Informs the Helpdesk

HD follows up for short listed astrologer Details

No

Customer Selects the astrologers

Yes

Customer selects an astrologer

Yes

Stop

No

Ayurvedic Centers and Resorts
Start

Customer the Browses portal for Ayurvedic centers and resorts

Integrate Portal to Vedic mathematics database

Based upon the customer criteria sites are listed

Customer selects the required site

Stop

Vedic Mathematics (Online tutorial) Process Flow

Start

Customer Browses the portal for online tutorial

Integrate Portal to Vedic mathematics database

Based upon the customer criteria sites are listed

Customer selects the required one which provides online tutorial

Exit

Apply for Universities Process Flow
Start Integrate Portal to university database. Customer browses the portal for the universities University Database Portal should be ready with the different universities customer is interested in.

02/01/2008

Customer calls HD for further information

Helpdesk provides the information on various universities providing the course requested and sends the comparison between the universities

Customer selects the university

No

Stop

Yes
Customer makes online payment of the course and processing fees Portal should have facility to make online payments by the clients.

HD applies to the concerned university and forward all the docs

The University sends the acceptance letter to the customer

The customer takes the admission in the university

College Calendar Process Flow
Start

Customer logs on to the Portal for checking the College Calendar

Integrate portal with the College Calendar.

Customer Selects the University or a particular Information category

Customer is provided with all the information as requested by him.

Customer can subscribe for receiving information about the selected category thru e-mail

Stop

Educational Consultancies Process Flow
Start

Consultancies register with our Portal for offering their services

Integrate portal with the Consultancies Website.

Educational Consultancies’ Database

Customers request for the information based on category selected.

Customer is provided with list of consultancies based on the preferences given.

Customer can opt to rate the consultancy based on their experience with them.

Stop

Correspondence Courses Process Flow
Start

Customer selects the Course he/she is interested in.

Integrate portal with the University Database

Correspondence Courses Database

Based on preference the list of University offering course is provided.

Customer can subscribe for receiving information about the selected category thru email

Stop

Cultural Program Process Flow
Start

University register with the portal for providing the information about its Cultural Events

Integrate portal with the University Database

Customer search for the Event based on options available for the registered universities.

University Cultural Events Database

Customer can select the event based on University/ College and will be provided all the information about the same.

Based on the results customer can directly contact the university/ college, else if possible can apply directly thru the portal.

Stop

Educational Counseling Process Flow
Start

Qualified people register to the portal as educational counselors

Integrate portal with the University Database

Educational counselor’s Database Portal should have facility to make online payments by the clients.

Customer fills the requirement form online

HD contacts the counselor meeting the requirement

HD contacts the customer with the counselors information

The customer makes an online payment of the service charges

HD schedules a meeting with the customer and counselor upon receiving the service charges

Stop

e-Books Process Flow
Start

Customer selects the e-book tab Integrate portal with the University Database

E-Book’s Database

Enters the criteria in the search field

Portal should have facility to make online payments by the clients.

The results based on the searched criteria are displayed with books and author’s name

Customer can preview the index and topics of the selected book

If the customer is interested in the book makes an online payment of the charges

The customer is able to download the e-book on his computer

Stop

Education forum Process Flow

07/01/2008

Start

Database should be ready with all the education related forums customer may be interested in. Education forum Database

Customer searches the portal for a particular forum

The list of forum are displayed

Customer selects the link he is interested in

Customer can participate in the forum

Stop

Education Schemes (Govt/Pvt) Information Process Flow

07/01/2008

Start

Database should be ready with all the education related schemes customer may be interested in. Education Schemes Database

Customer searches the portal for a particular course and location

List of such schemes are displayed based on search criteria

Customer can compare between the different schemes available

Gets the contact info of the select scheme

Stop

E-Learning Process Flow

07/01/2008

Start

Database should be ready with all the education related schemes customer may be interested in. E-learning providers Database

Customer browses the portal for online course available

List of such courses are displayed based on search criteria

Customer can compare between the different courses available

Customer selects the course by paying fees online

HD informs the provider after receiving the fees and the course is provided

Stop

Exchange Program Process Flow

07/01/2008

Start

Database should be ready with all the education related schemes customer may be interested in.

Customer browses the portal for exchange programs offered by different college and universities

E-learning providers Database

List of such programs are displayed based on search criteria

Customer can compare between the different programs available

Customer applies for the program by paying application fee online

HD informs the college after receiving the fees and gets approval

HD sends the program details to the customer

Stop

Guest Faculty Process Flow
Start

Qualified people register to the portal as Guest Faculty

Integrate portal with the University Database

Guest Faculty Database

University fills the requirement form for guest faculty

Portal should have facility to make online payments by the clients.

HD contacts the Faculty meeting the requirement of the university

HD contacts the university with the faculty information

Both the university and faculty makes an online payment of the service charges

HD schedules a meeting with the university and faculty upon receiving the service charges

Stop

Inter-College Competition Process Flow
Start

Customer searches the info on inter-college competition

Integrate portal with the University Database

Inter-college Competition Database

Fills the information to register to the event online

HD receives the request and contacts the organizer

HD gets an approval from the organizers

HD sends the intimation to the customer via email to participate in the event

Stop

Internship Process Flow
Start

Customer searches the info on internship provided by diff organizations

Internship Database Integrate portal with the organizations providing internships Database

Fills the information to register for internship

HD receives the request and contacts the organization

Organization sends the interview call directly to the customer

Stop

Library Information Process Flow

07/01/2008

Start

Database should be ready with all the library related information customer may be interested in. Library Database

Customer searches the portal for a library and location

List of such libraries are displayed based on search criteria

Customer can check for the kind of books available in the library

Gets the contact info of the select library

Stop

Scholarships Process Flow

07/01/2008

Start

Database should be ready with all the scholarship related information customer may be interested in.

Customer registers to the portal by filling his academic profile

Scholarship Database

Logs on to the portal and searches for various scholarships

Submits an online application for scholarships

HD gets in touch with the concerned authority and upon approval sends info to customer

Stop

Seminars and Presentations Process Flow

07/01/2008

Start

Database should be ready with all the university related information customer may be interested in.

Customer browses the portal for seminars and presentations held by different universities

University Database

List of such programs are displayed based on search criteria

Customer selects the program based on his criteria and makes online payment of fees

HD sends the information to the university

HD receives the confirmation from the university

HD sends the confirmation and program details to the customer

Stop

Technical Festivals Process Flow

07/01/2008

Start

Database should be ready with all the university related information customer may be interested in.

Customer browses the portal for technical symposiums held by different universities

University Database

Customer registers for the selected symposium

HD scans the request and forwards to the university

Once confirmation is received customer pays the application fee online

HD applies to the concerned university

University sends the acceptance letter to the customer directly

Stop

Applicants Publications Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Publications Database

Enters in the services tab called “Applicant Publications”

Displays all the publications done by the applicant

Logs out of the portal

Stop

Trainings Process Flow

07/01/2008

Start

Database should be ready with all the university related information customer may be interested in.

Customer browses the portal for trainings conducted by different organizations

Training Database

Customer compares between the different trainings

Customer selects the training

Fills online application form

HD receives the application and scans it

Customer makes an online payment of application fees

HD applies to the respective institute

Stop

Institute sends the acceptance letter directly to the customer

Workshops Process Flow

07/01/2008

Start

Database should be ready with all the university related information customer may be interested in.

Customer browses the portal for workshops conducted by different universities

Workshops Database

Customer compares between the different workshops

Customer selects the workshop

Fills online application form

HD receives the application and scans it

Customer makes an online payment of application fees

HD applies to the respective university

Stop

University sends the acceptance letter directly to the customer

Art and Craft* Classes Process Flow

07/01/2008

Start

Database should be ready with all the institutes related information customer may be interested in.

Customer browses the portal for art classes conducted by different institutes

Art and crafts institutes Database

Customer compares between the different classes

Customer selects the class

Fills online application form

HD receives the application and scans it

Customer makes an online payment of application fees

HD applies to the respective institute

Stop

Institute sends the acceptance letter directly to the customer

* Arts, Dance, Singing, Cookery, Martial Arts classes etc.

Aspirations Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Services Database

Enters in the services tab called “Aspirations”

Checks for the information on the sub service

Logs out of the portal

Stop

Astrological Services Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Astrological Services Database

Enters in the services tab called “Astrology”

Checks for the information on the sub service

Transacts online by filling the order form

Logs out of the portal

Stop

Astrology Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Astrology Database

Enters in the services tab called “Astrology”

Checks for the information on the sub service

Logs out of the portal

Stop

Beauty Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Beauty services Database

Enters in the services tab called “Beauty”

Checks for the information on the sub service

Logs out of the portal

Stop

Celebrity Corner Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Celebrity Database

Enters in the services tab called “Celebrity corner”

Checks for the information on the sub service

Logs out of the portal

Stop

Cooking Techniques Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Cookery Database

Enters in the services tab called “Cookery”

Checks for the information on the sub service

Logs out of the portal

Stop

Cuisine Information Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Cuisines Database

Enters in the services tab called “Cuisine”

Checks for the information on the sub service

Logs out of the portal

Stop

Current Events Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Current Events Database

Enters in the services tab called “Current Events”

Checks for the information on the sub service

Logs out of the portal

Stop

Event Managers Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Event Managers Database

Enters in the services tab called “Event Managers”

Checks for the information on the sub service

Logs out of the portal

Stop

Exclusives Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Exclusives Database

Enters in the services tab called “Exclusives”

Checks for the information on the sub service like latest updates, happenings, headlines, etc

Logs out of the portal

Stop

Family and Parenting Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Family and Parenting Database

Enters in the services tab called “Family and Parenting”

Checks for the information on the sub service

Logs out of the portal

Stop

Fashion Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Fashion Database

Enters in the services tab called “Fashion”

Checks for the information on the sub service

Logs out of the portal

Stop

Fitness Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Fitness Database

Enters in the services tab called “Fitness”

Checks for the information on the sub service

Logs out of the portal

Stop

Good Living Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Good Living Database

Enters in the services tab called “Good Living”

Checks for the information on the sub service

Logs out of the portal

Stop

Horoscope Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Horoscope Database

Enters in the services tab called “Horoscope”

Checks for the information on the sub service

Logs out of the portal

Stop

Jokes Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Jokes Database

Enters in the services tab called “Jokes”

Checks for the information on the sub service

Logs out of the portal

Stop

Jokes Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Jokes Database

Enters in the services tab called “Jokes”

Checks for the information on the sub service

Logs out of the portal

Stop

Paintings related Information Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Painting information Database

Enters in the services tab called “Paintings”

Checks for the information on the sub service

Logs out of the portal

Stop

Recipes Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Recipes Database

Enters in the services tab called “Recipes”

Checks for the information on the sub service

Logs out of the portal

Stop

Style Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Style Database

Enters in the services tab called “Style”

Checks for the information on the sub service

Logs out of the portal

Stop

Tailors Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Tailors Database

Enters in the services tab called “Tailors”

Checks for best suited tailor based on his requirement and gets the contact info

Logs out of the portal

Stop

Event Management Process Flow
Start Event Managers’ Database

Customer requests for an Event Management service providers

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Portal should be ready with the Event Management service provider’s information on the zones customer is interested in.

Portal should have Event Management service provider’s contact information. Outbound India calling should also be enabled.

Requests received by call or email

Helpdesk reviews the request

Search the portal based on customer’s criteria Contact the short Listed event management service providers Schedule a meeting with the customer and the executive

Send the list of available Event Management service providers to the customer

Stop

HD follows up for short listed Event Management service provider’s Details

No

Customer Selects the Event Management service provider

Yes

Event Management Process Flow
Start Caterers’ Database Portal should be ready with the catering service provider’s information on the zones customer is interested in. Portal should have catering service provider’s contact information. Outbound India calling should also be enabled. Search the portal based on customer’s criteria Contact the short Listed catering service providers Makes an online payment for the services

Customer requests for an catering service providers

Integrate Portal email server with CRM is required. Inbound and Outbound calling infrastructure has to be in place

Requests received by call or email

Helpdesk reviews the request

Send the list of available catering service providers to the customer

Stop

HD follows up for short listed Event Management service provider’s Details

No

Customer Selects the catering service provider

Yes

Dating Services Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Dating services Database

Searches for people based on his interest, religion etc

Selects the person and sends an invitation to the person

The person accepts the invitation

Yes

Communicates with the desired contact

Stop

No

Decorative Services Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Decorative Services Database

Enters in the services tab called “Decorative Services”

Checks for the information on the sub service

Transacts online by filling the order form and paying online

Logs out of the portal

Stop

Food and Entertainment Services Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Food and Entertainment Services Database

Enters in the services tab called “Food and Entertainment”

Checks for the information on the sub service

Gets the information by selecting location and budget. Also gets contact info

Logs out of the portal

Stop

Food and Entertainment Services Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Food and Entertainment Services Database

Enters in the services tab called “Food and Entertainment”

Checks for the information on the sub service

Gets the information by selecting location and budget. Also gets contact info

Logs out of the portal

Stop

Buying* Process Flow
Start Integrate Portal to advertiser database. Inbound and Outbound calling infrastructure has to be in place Advertiser's Database Portal should be ready with the advertiser information on the categories of products customer is interested in.

02/01/2008

Customer browses the portal for the product he requires

Customer orders the product online

No

Customer calls HD for further information

Helpdesk provides the information on Product info, Discounts and Offers

Customer orders the product

No

Stop

Inform the seller to deliver the product as per new schedule.

Yes

Yes
Customer makes online payment

Yes

Inform the seller to cancel the order

No

Portal should have facility to make online payments by the clients.

Customer continues with the order

Helpdesk inform the concerned seller.

Helpdesk to follow up with the seller for Delivery of the Product

Inform the customer regarding the Delivery details in case of Delay, ask if he wants to continue with the order.

* Deliveries, Apparel, Greeting Cards, Jewellery, Perfumes and Fragrances, Toys, Gifts, Home and Garden, etc

Gardening Services Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

Gardening Services Database

Enters in the services tab called “Gardening”

Checks for the information on the sub service

Gets the information by selecting category like rose garden, gardening books etc.

Logs out of the portal

Stop

Online Financial Donation Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

NGO Database

Searches for the organization he wants to donate

Fills an online donation form

Makes the payment online

Donation certificate is send to the customer via email to claim IT benefit

Stop

Material Donation Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

NGO Database

Searches for the organization he wants to donate

Fills an online donation form with name, address, and convenient time and quantity of the material

HD picks the material from the customer location

The material is sent to the concerned NGO

Stop

Education / Informative / Effort Donation Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

NGO Database

Fills an online form with info like type of seminar/effort, location, etc

HD searches the database for NGO requiring such services

HD provides the information of donor to the NGO

NGO gets in touch with the donor directly

Stop

E-Paper / E-Magazine Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal

E-paper / emagazine Database

Searches for the epaper he wants to get

Registers to the e-paper if required to the online edition

Clicks on the web link to view the e-paper

NGO gets in touch with the donor directly

Stop

Matrimony Process Flow

07/01/2008

Start

Database should be ready with all the services related information customer may be interested in.

Customer logs on to the portal and creates his profile by adding information

Matrimonial Database

Searches the database for a possible match

Custome r selects the match

Yes

Gets in touch with the concerned person directly

Stop

No
His profile is made available to marriage bureaus and newspapers Receives an alert via email or SMS of various matches available

Takes a SMARTPAC

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