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CHAPTER 10
HUMAN RESOURCE
MANAGEMENT

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Learning Outcomes

At the end of this chapter, students should be able to:


explain what human resource management is and how its
functions are interrelated
describe the important elements and process of each of these
functions
discuss how these HR functions help in achieving firms
strategic goal and objectives and why HRM is considered a firms
strategic partner
discuss the methods and techniques that should be used to
solved human resources related problems
explain the various employment laws in Malaysia and how it
relates to HRM practices

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HRM Functions

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HR Planning Process

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HR Planning Process (cont.)

Forecasting personnel needs


trend analysis
ratio analysis
computer forecasting
goal setting and strategies planning

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HR Planning Process (cont.)

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Job Analysis

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Job Analysis (cont.)

Methods and sources of job analysis


Uses of job analysis
Recruitment and selection
Training
Compensation
Performance appraisal

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Recruitment and Selection

Types and sources of recruitment


Methods of recruitment
Selection

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Recruitment and Selection (cont.)

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Training and Employee
Development
Employee orientation
Training process
Step 1 Needs assessment
Step 2 Employees readiness for training
Step 3 Plan training programme
Step 4 Ensuring transfer of training
Step 5 Selecting training methods and implementing the
programme
Step 6 Evaluating training programmes

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Training and Employee
Development (cont.)
Employee development
Formal education
Assessment
Job experience
Interpersonal relationships

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Compensation and Benefits

Strategic HR function
Used to achieve firms strategic goals
Helps attract the best candidates
Motivates employees to achieve productivity, improves
employee satisfaction, helps retain and maintain existing high
performers, and encourages employee loyalty

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Performance Management

Purpose of performance management


Performance appraisal
Who should conduct the appraisal?
Immediate supervisors
Peer appraisals
Employee self-appraisals
Committee appraisals
Multisource appraisals

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Performance Management (cont.)

Performance appraisal methods


Category rating methods
Comparative methods
Narrative methods
Behavioural/objective methods
Rater errors

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Performance Management (cont.)

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Industrial Relations and Employment
Laws

Trade unions
Trade disputes
Negotiation
Conciliation
Arbitration
Industrial actions
Picketing
Strike
Lockout

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Employment Laws

Laws on work hours


Rest days
Holidays
Annual leave
Sick leave
Maternity leave and allowance
Employment of foreign workers
Terminating the service of the employee

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Employment Laws (cont.)

Types of disciplinary actions


Approaches to discipline administration
Hot stove rule
Progressive discipline
Positive discipline
Counselling
Written documentation
Final warning
Discharge

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Occupational Safety and Health

Duties of employers and self-employed persons to their


employees
Safety policy and safety training
Duties of employees
Notification of accidents, dangerous occurrences,
occupational poisoning and occupational diseases

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