Shantilalshah

engineering college
bhavnagar
Mechanical engineering
department

Subject
Industrial
Topic quality controls concept
Enrollment no - 140430119040

6th sem b3 batch

Roll
no 2042
Name jasani yagnik k.

Guided by prof. g.j.chauhan sir

Outline

1. Introduction
2. Quality Control
3. Quality Assurance
4. Total Quality Management
5. Quality Tools
6. Summary
Productivity

Increase output with the same equipment

What is Quality?

1. How can we define it?

2. How can we specify it?
3. How can we measure it?
4. How can we manage it?
Defining Quality (Cont.)

2. Tradition
Conformal to specification
3. British Standard BS 4778
The totality of features or characteristics of
a product or service that bear upon its
ability to satisfy a given need
4. Fitness for use/purpose
Defining Quality (Cont.)

5. Conformance to customer requirements

6. Continuously meeting and improving
upon the agreed customer requirements

It is the customer that defines

Quality
Reliability
1. A quality product may still fail to satisfy
a customers expectation if it is
unreliable.
2. Reliability is the ability of an item to
perform a required function under
stated conditions for a stated period of
time.
3. i.e. long term quality
Quality Control
A system for programming and co-
ordination the efforts of various groups to
maintain or improve quality at an
economical level which allows customer
satisfaction.
Pros and Cons of QC
Pros:
1. Easy to do
2. Cheap (short term)
3. Manageable

Cons:
1. Unreliable, long lead time, big lot sizes
2. Inspector takes the mistakes.
Total Quality
A strategy for improving overall
performance and quality
competitiveness

1. Involves every aspect of the business

2. Involves every person
3. Requires total commitment
Implementation of Total Quality
1. The need for an overall business
strategy
2. Top management commitment
3. Adoption of new values and putting the
customer first
4. Improving the quality of work life
5. Involvement, teamwork and people
empowerment
6. Effective data driven problem solving
7. Eliminating waste and non-value added
activities
Elements of Total Quality
1. Meeting customer requirements
2. Striving to do error free work
3. Managing by prevention
4. Measuring the cost of non-quality
5. Never ending improvement (continuous
improvement)
6. Education and training
Achieving Customer
Satisfaction
1. Who are your internal and external
customers?
2. What are their actual needs?
3. What are their expectations and measures?
4. Do you have the necessary resources to
meet their requirements?
5. How are changes in customer requirements
communicated?
6. Do you continuously meet their
requirements?
Summary
1. Quality is continuously meeting and
improving upon the agreed customer
requirements.
2. Customer defines Quality.
3. Quality Control
Thank you