Introduction to DSS

copying or distribution without written permission from UnitedHealth Group is prohibited.Decision Support Systems (DSS) Agenda 1 Why do we need Decision Support? 2 What is a Decision Support System (DSS)? 3 How does OLTP compare with DSS? 4 Transition from Data Processing to Information and Knowledge! Any use. 2 .

Why DSS: How does one answer these business questions? How are my Health Products How did my revenue improve in the performing region wise? past 5 years? What is the growth of members for different plans? Which plans costs me more and pays less? Which of my Business Segments are doing better? Currency Risk. 3 . copying or distribution without written permission from UnitedHealth Group is prohibited. Interest Rate Risk. Liquidity Risk What is premium and claims per member per month? Which providers cost me more? Any use.

copying or distribution without written permission from UnitedHealth Group is prohibited. during and after doing business with them (customers) • Risk Management: Be able to detect. analyze and take timely action to reduce various risks in a timely manner Utilize Data as an asset to gain knowledge and information Any use. Driving Forces for DSS • Profitability Analysis: Need to crunch data regularly from various IT systems all over the company to assess profitability • Competitive Edge: Need to constantly know about the company’s performance to be ahead of competitors • Adapting rapidly to Market Changes: Be able to detect and react to changes in sales. 4 . production costs and customer buying patterns faster to keep ahead of competition • Cost Control: Be able to detect and reduce production and other operative costs in a timely manner and thus increase the net profit • Process Improvement: Be able to detect and increase employee productivity and reduce sales and other process cycle times to improve organizational efficiency • Customer Centricity: Be able to detect. analyze and improve customer service before.

 Enable users to get a “Business View” of data  Facilitate Data based Decision Making that would drive and improve the Business  Discover “Hidden Trends” Any use. Data Warehouse is the foundation of DSS process. copying or distribution without written permission from UnitedHealth Group is prohibited. What is DSS? Decision Support Systems (DSS) are interactive computer- based systems intended to help decision makers utilize data to identify and solve problems and make faster and better decisions. 5 .

 Low productivity from IT department due to repetitive. 6 .g. poorer decision making abilities. formatting. non- standardized tasks  Zero or very low reusability of reports High cycle times. creating report. copying or distribution without written permission from UnitedHealth Group is prohibited. etc. Why DSS?: What happens if there was no DSS?  Data is all over the organization  Delays and tedious ways to access data  Business user spends too much time on IT tasks e. frustration Any use.

7 . copying or distribution without written permission from UnitedHealth Group is prohibited. Why DSS? Why not OLTP?  DSS queries hit OLTP performance adversely  OLTP system data is dynamic: A DSS report run for the same conditions at different points in time will yield different results  End-users must write queries manually to access OLTP data (ad- hoc analysis)  Data in OLTP systems rarely have quality good enough to perform complex analyses  OLTP systems may not store adequate history Any use.

8 . copying or distribution without written permission from UnitedHealth Group is prohibited. OLTP vs DSS: A comparison OLTP Environment DSS Environment • get data IN • get information OUT • large volumes of simple • small number of diverse queries transaction queries • periodic updates only • continuous data changes • high processing time • low processing time • mode of discovery • mode of processing • subject oriented .summaries • transaction details • data consistency • data inconsistency • historical data is relevant • mostly current data • low concurrent usage • high concurrent usage • fewer tables. but more columns per • highly normalized data structure table • static applications • Dynamic (ad-hoc) applications • automates routines • facilitates creativity Any use.

Transition from Data Processing to Knowledge Processing BI TOOL BUSINESS ELEMENTS Ad-hoc Reports Standard Reports Analytics Data Mining TRACEABILITY EDW DATA MART ROLAP Tools Mining Tools ODS CUBES MOLAP tools Web-Infrastructure EXTRACT. 9 . TRANSFORM & LOAD DATA E LE M E N T S Management Decision: Value Chain Heterogeneous Data Sources Data Processing Information Processing Knowledge Processing Any use. copying or distribution without written permission from UnitedHealth Group is prohibited. TRANSPORT.

Data Analysis & Data Mining  Customer Contacts Detail Data at specific levels Any use. copying or distribution without written permission from UnitedHealth Group is prohibited. application focus  Power-Analyst Ad hoc queries. Who are the Business Users?  Executives/Managers Multi-dimensional analysis. 10 . reporting tools  Knowledge Worker Ad hoc queries. detail & summary data.

11 . copying or distribution without written permission from UnitedHealth Group is prohibited. How do the Business Users benefit from DSS? • Reliable Information Base for Knowledge Discovery • Focus on Information Processing • Quality & Completeness of Data • Flexible Information Access • High Availability • Ease of Use Any use.

Reporting)  Process Improvement (Reporting)  Customer Centricity (Analytics)  Risk Management (Reporting) Utilize Data as an asset to gain knowledge and information Any use. copying or distribution without written permission from UnitedHealth Group is prohibited. What does DSS achieve for the Business?  Profitability Analysis (Analytics)  Competitive Edge (Analytics)  Adapting rapidly to Market Changes (Data Mining)  Cost Control (Analytics. 12 .

Different Projects using DSS in UHGIS  PRDS  GALAXY  OXFORD  OVATIONS  FINANCE REPORTING  OPTUM HEALTH Any use. copying or distribution without written permission from UnitedHealth Group is prohibited. 13 .

Thank you Any use. copying or distribution without written permission from UnitedHealth Group is prohibited. 14 .