You are on page 1of 40

MMS

Mobile Office
Airtel Live
Blackberry
Multimedia Messaging Service
(MMS)

Definition
MMS is an enhanced version of SMS. While SMS allowed you to send
across only Text and perhaps some text based images,

MMS allows you to run your imagination wild, one can attach:

1. Pictures/Images
2. Photographs
3. Video Clips
4. Sound Clips
5. Animations
6. Ring tones
7. Text

A MMS can consist any or all of the above or any components in any
combination. It is a synchronised PowerPoint Presentation
MMS can be sent to

General perception is that it can be exchanged between Airtel to Airtel
only.

But in practicality it can be sent to any Mobile Number
across any Network, but the reception of the content will
differ based upon certain characteristics.

The following will explain this concept completely…

A MMS can be sent from a MMS compatible handset (Airtel
Subscriber) to a MMS compatible handset (Airtel Subscriber)
only

i.e. If a customer clicks a picture and wants the other party
to view it in the exact way that he/she has sent it,
both parties have to be Airtel Subscribers with a MMS compatible
handset.
Legacy

For a customer to fall in the Legacy category he needs to fulfil all the
Following Three conditions

Airtel prepaid/post-paid connection.

MMS enabled handset

MMS should be active in his/her account
Legacy Contd.

If any one of the above conditions it not fulfilled, the customer
falls into the Non-Legacy category

** Thisdoes not mean that a Non-Legacy category customer will not
receive an MMS, he/she surely will receive it, but instead of getting
the actual content the Non-Legacy party will get a SMS containing
a URL, a Username and a Password

That party will have to visit that URL from a PC, enter the
username and Password and view what MMS content had been sent
to him/her
Legacy Contd.

An Example

If an Airtel Post-paid customer using Nokia-6230
handset and having MMS active on Switch sends a MMS to another
Airtel Post-paid customer who is using Nokia-6260 handset and
having MMS active on Switch, the receiving party will be able to
view the MMS exactly in the way it was sent.

If in the above scenario the receiving party would have been a Non
Airtel customer then he/she would receive a SMS containing a URL, a
Username and a Password
MMS can be sent to

Mobile Number

E-mail address (A MMS will be sent to the Inbox of that email
id)

Note: If the receiver tries and replies to the email, it will not be sent back
on the handset, we do not have such a facility as of now

Download sites for MMS
MMS cannot be downloaded from any website except from www.airtel.in

A customer can visit this site and download a variety of Pictures, Images,
Wallpapers etc..

This facility is possible only when a customer’s MMS is active at Switch.
10.48.4.150 - /mum/MMS Mobile Office and Airtel Live/Information/MMS/Procedure to send MMS
Activation Process

By Calling 121

Saving the setting (In case of handsets not compatible to OTA,
manual settings are explained to the customer)

Once the settings are received and saved the customer
has to restart his handset and initiate or send a MMS to any
number.

Only when a MMS is initiated customer gets registered on
our MMSC and his service gets completely activated.

Now customer is ready to send and receive MMS.
Size Of A MMS

Theoretically MMS of more than 100KB cannot be sent

Practically MMS of about 250KB is sent easily

Commitment to customers only 100KB

Charges

To send MMS message : Rs. 5/- per msg

To download MMS from Net: Rs. 10/- per msg

No Rentals for this service
MMS While Roaming

National Roaming can be used across all Airtel networks

International Roaming it can be used in 41 Networks and 23 Countries

Note:

In National Roaming customer is required to latch on to
Airtel network

International Roaming tie-ups details are available on the URL

International Roaming Customer may be charged as per tie-ups

GPRS only works on select few Direct Roaming Agreements
Mobile Office (MO)

Mobile Office is a service over GPRS, which allows a user to

Access Internet on a GPRS compatible handset (WAP)

Connect handset to a PC/Laptop and use the handset as a
Modem and surf Internet on PC (PC Connectivity)

MO

WAP PC Connectivity
WAP

Wireless Application Protocol
Airtel offers a user to browse all WML sites on the handset

General perception with customers is that they can open up
any site from their handset and expect it to look the same way
as it looks on a PC

This is not the case though; the following slides will help
understand it better…
WAP Contd.

All sites that open up on a PC are configured on a language
Hyper Text Mark-up Language (HTML).

This language enables a Web Page to be created with Hyper links

A Hyper-link is basically a shortcut to some other Web page.

E.g. On a Yahoo page if you click on the envelope Icon it takes you to
your Mail Inbox, so the Icon is acting as a link to your Inbox

HTML sites are a lot more colour full, with images etc

Enables enhanced surfing experience with Icons that act as Hyperlinks
This interaction is known as GUI (Graphical User Interface)

The above however is not applicable when it comes to surfing from a handset.

GPRS handset does not understand HTML; hence
Web sites created using HTML do not open on GPRS handset

To view a site on a GPRS handset, it should be created in a language known as
Wireless Mark-up Language (WML)
WAP Contd.

WML does not allow graphical representation as in the case of HTML

A typical WML site will have a lot of Text or perhaps some simple images

Will not be as flashy as a HTML site

The content on a HTML version and WML version of the site will almost be
the same but the presentation will be different.

Such an interaction with more text and characters known as CUI
(Character User Interface).

Only those sites, created on the WML platform can be opened on a GPRS
handset

Creating a WML version of a site is the Site Owners option
and if they do not have it that does not mean it is a problem from Airtel.
Identifying WML

There are many HTML and WML sites, keeping a track of all WML
sites is difficult

The best option for a customer is to visit that site from a PC and
then go to the Contact us or Support option

Customer then needs to request the service provider whether the
site is WML compatible or WAP enabled

Note:
Generally if a site is HTML as well as WML enabled it has the same
URL
But in some cases the URL for a HTML site and WML site may be
different

E.g.
HTML address for Yahoo site www.yahoo.com
WML address for Yahoo site http://in.wap.yahoo.com
WML Sites

Yahoo! http://in.wap.yahoo.com
MSN http://mobile.msn.com
Rediff http://mobile.rediffmail.com
Indiatimes http:/wap.indiatimes.com
Google http://google.com
HTML Handsets

Nokia- 6600,6620,7610,6260
Sony Ericsson- P800, P900
O2- XDA, XDA II

Note:
Browsing on these handset is absolutely identical to browsing on a PC

Download

Possible from sites which offer content Free of Cost

Error received while downloading a chargeable content

“Your MSISDN is not present in the Request”

This happens, as we currently do not have any tie-ups
Download Sites

Site Ringtones Games Wallpapers Logos Themes Applications
http://wap.c100-club.ru/index.php Yes Yes Yes No Yes No

http://wap.my-symbian.com No Yes No No No Yes

http://wap.esato.com Yes Yes Yes Yes Yes Yes

http://wap.GetJar.com Yes Yes No Yes No Yes

http://wap.bodr.net Yes No Yes Yes No No

http://wap.themobilegalaxy.com Yes Yes Yes No Yes No

http://tagtag.com Yes Yes Yes Yes Yes Yes
PC Connectivity

Customer can connect handset to PC/Laptop/Palmtop/PDA etc
and surf the Internet using handset as a Modem

Advantages

A normal dial-up requires a Internet Service Provider (ISP) account

ISP charges on a per minute basis

Has to be connected through a Landline (Pay the landline charges)

Costly proposition as compared to Airtel’s per month Rs.199/- (prorate)

No extra airtime charges attached
PC Connectivity Contd.

Involves a three step process

1. Mode of Connectivity

2. Installation of Modem Drivers

3. Creating a Dial-up
Mode of Connectivity

Handsets provide three Modes of Connectivity

1. Data Cable
2. Infra Red
3. Bluetooth

A GPRS handset might have any or all of the above or
perhaps only two of the above.

Data Cable

A Data Cable is a physical wire or cord, one end of which goes into
the handset and the other end goes into the PC/Laptop
Mode of Connectivity Contd.

Infra Red (IR)

Infra red usees Infrared waves

Requires to be alignment all the time with partnered devices

Connection has to be re-established if the link is interrupted

Creating a link of infrared is as simple as aligning the ports of two devices

Most phone’s and laptops comes with a built-in IR ports

Laptop/Pc without built-in IR, one can use it by installing a external IR port
Mode of Connectivity Contd.

Bluetooth

Bluetooth is an enhanced version of IR however, with more flexibility

Bluetooth does not requires alignment

If connected works between 10-15 metres with other devices

To connect using Bluetooth, one of the device will have to search for the
other and pair up to stay connected, using the phone or laptop’s Bluetooth
menu

Laptop/Pc without built-in Bluetooth, one can use it by installing a external
IR port
Installation of Modem Drivers Contd.

This is the second step of getting connected to PC/Laptop

It enables the PC/Laptop use the new connected device as a modem.

Modem drivers can be installed using the CD, available with GPRS phone

Download the drivers from the handset’s website if the CD is unavailable

Points to remember

Drivers are brand specific and handset model number specific.
E.g. Nokia 6610’s modem drivers would not work with a 3650 and vice versa

Modem drivers should be specific to the Mode of Connectivity
Creating a Dial-up

Steps to create a dial-up

Go to Start menu select Settings Network and Dial-up Connection

Make New Connection
Creating a Dial-up Contd.

After Completing the previous step a Connection Wizard will open up
Creating a Dial-up Contd.

The customer now needs to keep pressing NEXT till he/she come
at the below mentioned Wizard Window where he/she would be
required to enter PHONE NUMBER as *99#
Creating a Dial-up Contd.

After reaching the Final window customer would be required to
name the Connection and also needs to select the option of
creating a Shortcut of the same on desktop

Connection Name Shortcut option Finish
Getting Started

After completing all the three steps of PC Connectivity

Customer just has to double click on the Dial up icon and click Dial

Customer is now connected to surf the internet
Activation Process
By Calling 121 or send sms to 511 for activation

Saving the setting (In case of handsets not compatible to OTA,
manual settings are explained to the customer)

Once the settings are received and saved the settings

Customer has to restart his handset and use the services

Charges

Rental of Rs.XXX per month (pro-rata)

Free surfing
MO While Roaming

National Roaming can be used across all Airtel networks

International Roaming it can be used in 41 Networks and
23 Countries

Note:

In National Roaming customer is required to latch on
Airtel networks

International Roaming tie-ups details are available on the URL

International Roaming Customer may be charged as per tie-ups

GPRS only works on select few Direct Roaming Agreements
Airtel Live

Definition
Allows access to http://live.airtelworld.com only on handset

Contents
Airtel Live has the following contents

Ring tones
Java Games
Wallpapers
Colour Logos
Videos
Themes

It also has contents like News, Portfolio manager etc.. ..
Airtel Live Contd.

Charges for service
Rental free
Customer has to pay for the content they download

Charges for Content
Games - Rs.50/- onwards
Ring tones - Rs.10 /- onwards
Videos - Rs.30/- onwards
Wallpapers - Rs.10/- onwards
Colour Logos - Rs.15/- onwards
Themes - Rs.30/- onwards

Note:
Charges for the content would be displayed along with the
respective content
Activation Process

By Calling 121

Saving the setting (In case of handsets not compatible to OTA,
manual settings are explained to the customer)

Once the settings are received and saved the settings

Customer has to restart his handset and use the services
Airtel Live While Roaming

National Roaming can be used across all Airtel networks

International Roaming it can be used in 41 Networks and
23 Countries

Note:

In National Roaming customer is required to latch on
Airtel networks

International Roaming tie-ups details are available on the URL

International Roaming Customer may be charged as per tie-ups

GPRS only works on select few Direct Roaming Agreements
Blackberry

Definition
An office productivity tool whereby customers could stay connected to
their office as well as their personal email accounts

Salient Features

QWERTY Keyboard
Ruggedised Plastic Screen
Trackwheel For Single Hand Handling

Target Market

Enterprise
6230
Prosumer Rs.9950
Monochrome
Blackberry

Advantages

Instant Email - Allows working with e-mail's on the move
(Can read, compose, forward, reply, file or delete messages at their
inconvenience)

Tri-band Handset – Allows making and receiving of phone calls & SMS's
Enables Airtel customers to roam in most of the major markets

Connected Organizer - Provides with a personal organizer on the move

Internet - Wireless access to the information on the web

Corporate Data Access - Enables always-on/push-based access to
additional corporate data and enterprise information beyond email
Blackberry

Price And Rentals

Model Price Rental

6230 (B&W 999 (899 blackberry service + 100
9950
Small Screen) voice rental of the Airtel one plan)

7230 (Colour 999 (899 blackberry service + 100
16500
Small Screen) voice rental of the Airtel one plan)

7730 (Colour 999 (899 blackberry service + 100
30995
Large Screen) voice rental of the Airtel one plan)

7100g
(Bluetooth, High-
Resolution
999 (899 blackberry service + 100
Colour Screen, 21000
voice rental of the Airtel one plan)
Speaker Phone &
Polyphonic
tones)
Blackberry

Customer Care Numbers

Circle Long Code
DEL 9871427070
KK 9845907070
AP 9866007070
MUM 9892307070
PB 9872007070
CHN 9840007070
KOL 9831717070
MAH 9890107070
GUJ 9898547070
TN 9894407070
KER 9895377070
UPW 9897137070
MP 9893327070
HAR 9896407070 7730
7230
HP 9816107070 Rs.30, 995
Rs.16500
RAJ 9829207070 Color
Color
UPE 9935007070

Note: The ADN for Blackberry is 7070
Blackberry While Roaming

National Roaming can be used across all Airtel networks

International Roaming it can be used in 138 Networks and
86 Countries

Note:

In National Roaming customer is required to latch on
Airtel networks

International Roaming tie-ups details are available on the URL

International Roaming Customer may be charged as per tie-ups

Blackberry only works on select few Direct Roaming Agreements