INTRODUCTION TO COMMUNICATION

Communication is derived from the Latin word µcommunis¶ which means ³to share´ that is, sharing of ideas, concepts, feelings and emotions.

It is a composite of symbols. . and illustrations that accompany either the spoken or the written word. gestures.Communication is much more than an understanding of the written or spoken language.

.DEFINITION OF COMMUNICATION Communication is a two-way process in which there is an exchange and progression of ideas towards a mutually accepted direction or goal.

Sender/Encoder/Speaker 2.Feedback .Message 4.THE BASIC ELEMENTS OF COMMUNICATION TO BE IDENTIFIED ARE: 1.Receiver/Decoder/Listener 3.Medium 5.

.Sender/Encoder/Speaker-The person who initiates the communication process is normally referred to as the Sender. Receiver/Decoder/Listener-The listener receives an encoded message which he attempts to decode. Message-Message is the encoded idea transmitted by the sender.

.Medium-Another important element of communication is the medium or channel. It could be oral. Fallacious statements or erroneous conclusions are made because of lack of confirmation through feedback and discrepancy between the message transmitted and understood. Feedback-This is the most important component of communication. written or non-verbal.

. ‡ Propose his point of view with clarity and preciseness so as too eliminate possibilities of confusion in the mind of the receiver. ‡ Reinforce or correct ideas in the mind of the receiver concerning the goal of communication. ‡ Achieve the goal of communication.‡ Create awareness in the mind of the receiver on the topic. ‡ Enable smooth flow of discussion through observance of communication strategies.

As soon as the message reaches the receiver.PROCESS OF COMMUNICATION ‡ The Sender according to his ideas. selects a message. ‡ Then the receiver formulates his message. verbal or non-verbal. he decodes it and gives an internal response to the perceived message. behaviour pattern and intention. and transmits it to the Receiver through a medium-be it oral. . encodes it. encodes it and transmits it to the original sender-nowturned-receiver.

. It is a process which enables management to allocate and supervise the work of the employees. The achievement of these objectives largely depends upon proper co-ordination and integration of human effort in an organization.‡ What is business communication? ‡ An organization is a group of persons constituted to achieve certain specific objectives. ‡ Communication is the flow of information and understanding from one person to another at the same level or at different levels.

‡ There are two types of business activities-internal and external. and conventional formats. ‡ It is impartial and objective as extreme care is taken to convey information accurately and concisely. . ‡ It entails complex writing techniques and procedures. ‡ It is characterized by certain formal elements. the use of graphic and audio-visual aids. ‡ The main features that lend business communication a distinct identity of its own are as follows: ‡ It deals with various commercial and industrial subjects. such as commercial and technical vocabulary.

‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Characteristics of business communication A two-way traffic It can beContinuous process A short-lived process Needs proper understanding Leads to the achievement of the organizational objective Dispels misunderstanding Benefits of effective business communication Better quality of documents Enhanced professional image Increased productivity Stronger decision making Quicker problem solving Healthier business relationships Improved customer relations Increased awareness among employees Lesser misunderstanding .

INTERVIEWS What is an interview? An interview is a psychological and sociological instrument. in which the interviewer asks the interviewee specific questions in order to assess his suitability for recruitment. or promotion or for an opinion . It is an interaction between two or more persons for a specific purpose. admission.

Objectives of an interview 1. 3. 2. 4. to select a person for a specific task To monitor performance To collect information To exchange information To counsel . 5.

TYPES OF INTERVIEWS 1. Termination Information Persuasive Exit Evaluation Counselling Conflict-resolution Disciplinary . 4. 7. 3. 8. 6. Job 9. 5. 2.

: bosssubordinate . Information flows mainly in one direction.Here. the candidate wants to learn about the position and the organization.Job Interviews. the employer wants to learn about the applicant¶s abilities and experience. For Eg. Information Interviews-The interviewer seeks facts that bear on a decision or contribute to basic understanding.

product.Persuasive Interviews-One person tells another about a new idea. . Exit Interviews-The interviewer tries to understand why the interviewee is leaving the org. or transferring to another department or division. It deals mainly with selling. or service and explains why the other should act his or her recommendations.

Counselling Interviews-A supervisor talks with an employee about personal problems that are interfering with work performance. Conflict-resolution interviews. .Evaluation Interviews-A supervisor periodically gives an employee feedback on his or her other performance.Two competing people or groups of people with opposing points of view explore their problems and attitudes.

Termination Interviews.A supervisor informs an employee of the reasons for the termination of the latter¶s job. .Disciplinary Interviews-A supervisor tries to correct the behaviour of an employee who has ignored the organization¶s rules and regulations.

Subject knowledge 4.JOB INTERVIEWS Your prospective employer might be looking for the following qualities in when you appear for an interview1. Career objective 3. Disposition 2. General knowledge .

Mental Ability 7. Self-confidence .5. Communication skills 6. Consistency 8.

the impression you leave on the employer-all these things are components of your personality Career objective-The interview panel will be trying to gauge what you want to pursue in life. gestures. manners. your priorities in life with your background and aptitude.Your prospective employer might be looking for these qualities Disposition-Appearance. the way you present yourself. facial expressions. clothes. .

Subject knowledge-Every employer expects that the prospective employees are well versed with the subjects they had pursued in the past or are currently pursuing.General knowledge-The employer tries to assess your curiosity about what¶s happening all around you. mental level. . and your potential for coherent perception of multiple happenings. your analytical ability.

The ability to quickly grasp the question and reply appropriately is a sign of mental alertness. This quality implies quick thinking. . and quick response. and how intensely you can listen and comprehend. The interviewer may judge your mental agility by asking an odd question or by making a tricky remark. He could also assess you by the observations you make when he presents you with a practical problem. presence of mind.Communication skills-The employer will try to assess how effectively you are in communicating your ideas to him. Mental agility. both verbally and non-verbally.

He will not be moved by emotions and external impressions. socializing. and acting as a leader. having a positive approach.By possessing will-power.This generates self-esteem and self-respect. and well-developed approach to life. He will stick to his opinion and make judicious decisions. Self-confidence-It means trust in yourself.Consistency-A good candidate has a positive. identifying your shortcomings. definite. fighting fear and nervousness. you can boost your self-confidence .

Closing . Gathering information 3.An interview consists of three distinct steps 1. Establishing rapport 2.

6. 5. 3. Experience questions Credential questions Opinion questions Dumb questions Behavioural questions Difficult questions .The types of interview questions 1. 4. 2.

6.The answering techniques 1. 3. 2. Behavioural answering technique Compelling story technique Personality matching technique Parroting technique Reframing technique Abraham Lincoln technique . 5. 4.

What is your greatest weakness? 5. what would you change? . Tell me about yourself 2.Some frequently asked questions in interviews 1. What do you want to be 10 or 15 years from now? 4. If you had to live your life again. Why should we hire you? 3. What qualities do you feel a successful manager should have? 6.