Professional Documents
Culture Documents
This phase has introduced many more products and facilities in the
banking sector.
Preamble :-
"... to regulate the issue of Bank Notes and keeping of reserves
with a view to securing monetary stability in India and generally to
operate the currency and credit system of the country to its
advantage
MAIN FUNCTIONS
Central Bank.
Development Bank.
Investment Bank.
10
Axis Bank
Federal Bank
HDFC Bank
ICICI Bank
IndusInd Bank
Yes Bank
11
The Chief Objectives of this study are
Sample Design
Population
Sample Size
Sampling Technique
Sampling Description
Data Collection
Questionnaire Respondents
Primary
Data
Banking
Books
IBA
Internet
Website
Secondary
Data
Questionnaire Format
AGE
BELOW 20 7
20-30 41
31-44 21
45 and above 11
GENDER
MALE FEMALE
MALE 56
FEMALE 24
HIGHEST EDUCATIONAL QUALIFICATION
upto matric
post graduate
illiterate
BUSINESSMAN
GOVT.
STUDENT
OTHERS
URBAN
RURAL
URBAN 52
RURAL 28
AWARENESS OF THE DIFFERENCE
BETWEEN PSU BANKS AND PRIVATE BANKS
YES
NO
PARTIALLY
YES 41
NO 27
PARTIALLY 12
1) Some of the respondents of the survey were unwilling to share
information.
2) The research was carried out in a short period of time so. Therefore
the sample size and other parameters were selected accordingly so as
to finish the work in given time frame.
4) The officials of the bank supported me a lot but did not have
sufficient time to clear all the points elaborately.
BANKING SECTOR
PUBLIC
PRIVATE
BOTH
PUBLIC 62
PRIVATE 14
BOTH 4
TYPE OF ACCOUNT
ACCOUNT
SAVING
CURRENT
FD
SALARY
NO. OF RESPONDENT 55 4 7 14
BANK PREFERRED
UBI
SBI
ICICI
AXIS
OTHERS
TRUST/RELIABILITY
LOCATION
TRUST/RELIABILITY 43
LOCATION 24
SERVICES AVAILED FROM THEIR
RESPECTIVE BANKS
ATM/DEBIT CARD
MOBILE BANKING
INSURANCE
CREDIT CARD
ATM/DEBIT 66
MOBILE 3
INSURANCE 9
CREDIT CARD 2
SATISFACTION LEVEL OF CUSTOMERS
TOWARDS THEIR BANK
PRIVATE
PUBLIC
BOTH
BOTH 15
REASON FOR CHOOSING PSU BANK
TRUST/RELIABILITY
LOCATION
TRUST/RELIABILITY
LOCATION
LOCATION 2
With respect to the Cachar District, the PSU Banks are more
preferred as compared to Private Banks.
Bank staff should be customer friendly and highly motivated to serve the normal customers.
As far as possible the bank should reduce the documentation process while providing loan.
Computerization should be done in banks at all levels and the operators should be properly
trained.
Token system should be introduced so as to reduce the waiting line in the bank.
Should reduce the amount while opening a new saving bank account.
Should maintain a proper recruitment policy like the PSU to attract genuine talent to
work for the customers. Rather than recruiting on internal recommendation they
should follow the IBPS for recruitment to get better talent and better services from
their employees.
Should enhance the number of branches in rural areas to attract more customers.
Should advertise extensively regarding their operations and services to garner faith in
them.
FROM THE ABOVE STUDY WE CAN CONCLUDE THAT THE
PEOPLE OF CACHAR DISTRICT HAVE MORE FAITH ON PSU
BANKS RATHER THAN PRIVATE BANKS.