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CHAPTER 3

Creative Problem Solving:


An Overview
summary
Explore The 1. Identify the Goal, Wish or
Challenge Challenge.
2. Gather Data
3. Clarify the Problem
Generate 4. Generate Ideas
Ideas
Prepare for 5. Select & Strengthen Solutions
Action
6. Plan for Action
Identify the Goal, Wish or Challenge
Gather Data
Clarify the Problem

Generate Ideas (Diverging)

Select & Strengthen Solutions (Converging)


Plan for Action
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Explore the Challenge

Identify the Goal, Wish or Challenge


State a variety of goals, wishes or
challenges.
Choose a goal, wish or challenge where
you have ownership, motivation and a
need for imagination
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Explore the Challenge


Gather Data
Explore all data around the goal, wish or
challenge.
Identify all the relevant data
Use Journalists questions 5Ws & 2Hs
Who? What? When? Where? Why?
How? How much?
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Explore the Challenge

Clarify the Problem


State the problem in as many ways as
possible.
Choose a problem statement to work on.
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Generate Ideas

Think up a wide variety of ideas to


solve the problem (Diverging).
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Prepare for Action


Select & Strengthen Solutions
Evaluate and refine the ideas you selected.
Select the most promising solution(s).
Many similar ideas Restate
One idea
Diverse Ideas Evaluation Matrix
Many ideas of equal worth Card Sort
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Prepare for Action


Plan for Action
List a series of possible actions for implementation

Form a specific plan for action:


Select key actions to implement.
Create a plan that details who does what, by
when, reporting completion to whom.
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Prepare for Action

Goals Action By Whom By When Reporting completion


to whom
Immediate

Short

Medium

Long Term
summary
Explore The 1. Identify the Goal, Wish or
Challenge Challenge.
2. Gather Data
3. Clarify the Problem
Generate 4. Generate Ideas
Ideas
Prepare for 5. Select & Strengthen Solutions
Action
6. Plan for Action
1 2 3 4 5 6

Explore the Generate Prepare for


Challenge Ideas Action

DIVERGING & CONVERGING


List 3 major stages of CPS