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COPING UP

WITH DIFFICULT
SITUATIONS
Group 4
Dapulaza, Alfredo, Jr.
Magracia, Jheriza
Sabado, Godofredo
Radovan, Vyn

I. DEALING WITH
RELUCTANCE

Reluctance is the willingness to provide full
information in particular case or situation

The topic may be discomforting for the client 2.Reluctance comes in TWO WAYS 1. Observations of the client’s demeanor may indicate reluctance .

Change the question pattern. Technique in handling client reluctance 1. Ignore it or postpone it. Employ a motivational statement 3. Stress confidentiality 4. 2. .

II. HOW TO DEAL WITH FABRICATION Fabrication is the giving of false information and withholding of information. .

Confrontation . Disclosure 4.Techniques for handling fabrication 1. Topic avoidance 3. Build general rapport 2.

Two kinds of confrontation 1. DIRECT .involves express statement of the lawyer’s disbelief. INDIRECT . 2. .takes place when you look at your client in the eyes and suggest that he or she is telling a lie.

Lawyer request for clarification 2. Silence 4. Confrontation through the medium of a third person 3. 4 Techniques in Direct Confrontation 1. Direct confrontation .

.III. THE CLIENT WHO SAYS TOO MUCH (DIGRESSING) Digresses or Rambles is a person who verbose is usually unwilling to stay with the designated topic.

Employ motivational statement which explicitly points out that the lawyer is asking about one subject and the client is replying about another. 2. 3. Empathize with whatever concern the client raises in the rambling response and then return to inquiring about the designated topic. Break eye contact .Three approaches in handling digression 1.

TOO LITTE TALKING .IV.

Indirectly try to find out what is wrong 4. Explain the purpose of the question to the client 3. Use a series of closed questions .Techniques/How to handle 1. Use open questions 2.

V. DEALING WITH CONFLICT AND AGRESSION .

Being dismissive of your questions or suggestions or showing impatience 3. Domineering client . FORMS 1. Sarcastic or trying to belittle your efforts 2.

Keep your tone of voice even and low and speak slowly 5. Speak with confidence 4. Do not allow yourself to respond to personal attacks or verbal abuse. Stay calm 2. Check your non-verbal communication 3. . HOW TO HANDLE 1.

VI. DEALING WITH HIGHLY DISTRESSED CLIENTS .

. That the client tries to write down a few facts later. Do not deny the feeling of the client. 3. Empathize with the stress and show that you are prepared to allow time to recover.1. 2. during the next meeting.

CLIENT IS NOT LISTENING .VII.

. Relatively inexperienced or he has just passed the bar exams.1. 3. 2. Lawyer’s advice conflict with the client wants to do in a particular course of action. Not happy with your advice.

HOW TO REDUCE TENSION IN AN INTERVIEW .

1. copy or mirror the gestures. MIRROR While you are talking to your client. .

2. . PACE This takes place when you tune in to the rate of breathing and eye blinking.

. 3. your client will subconsciously follow you. LEAD Once you have successfully paced your movement.

THE END!  .