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Chapter

The World of Human


Resources Management

Managing Human Resources


PowerPoint Presentation by Monica Belcourt, York University
and Charlie Cook, The University of West Alabama
Learning Outcomes
After studying this chapter, you should be able to:
1. Identify how firms gain a sustainable competitive
advantage through people.
2. Explain how globalization is influencing human
resources management.
3. Describe the impact of information technology on
managing people.
4. Identify the importance of change management.
5. Describe HRs role in developing intellectual capital.

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Learning Outcomes (Contd)

After studying this chapter, you should be able to:


6. Explain how TQM, Six Sigma, and reengineering
influence HR systems.
7. Discuss how cost pressures affect HR policies.
8. Discuss the primary demographic and employee
concerns pertaining to HRM.
9. Provide examples of the roles and competencies of
todays HR managers.

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Why Study Human Resources Management

Why Study HRM?

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Competitive Advantage through People

Core Competencies

Sustained competitive advantage through people is


achieved if these human resources:

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The Impact of HR Practices

Cost Savings

More Productive Employees

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Competitive Challenges and Human Resources
Management

The most pressing competitive issues facing firms:

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Challenge 1: Competing, Recruiting and
Staffing Globally

Globalization

Impact of Globalization:

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Challenge 1: Competing, Recruiting, and Staffing
Globally (contd)

Corporate Social Responsibility

Impact on HRM

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Challenge 2: Embracing New Technology

Knowledge Workers

Knowledge-Based Training

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Influence of Technology in HRM

Human Resources Information System (HRIS)

Benefits

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Influence of Technology on HRM

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HRM IT Investment Factors

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Challenge 3: Managing Change

Types of Change
Reactive change
Proactive change

Managing Change through HR

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Challenge 3: Managing Change (contd)

Why Change Efforts Fail:

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Challenge 4: Managing Talent, or Human
Capital
Human Capital
The knowledge, skills, and capabilities of individuals that have
economic value to an organization.

Valuable because capital:

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Human Capital and HRM

Creation of knowledge

Utilization of knowledge

Application of knowledge

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Challenge 5: Responding to the Market

Total Quality Management (TQM)

Six Sigma

Reengineering and HRM

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Challenge 6: Containing Costs
Downsizing

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Challenge 6: Containing Costs (contd)
Hidden Costs of Layoff

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Challenge 6: Containing Costs (contd)
Benefits of a No-Layoff Policy

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Challenge 6: Containing Costs (contd)
Outsourcing

Off shoring

Employee Leasing

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Productivity Enhancements

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Demographic and Employee Concerns

The Diversity and Immigration Challenge


Composition of the Populalation of Canada (millions)
source: Statistics Canada, 2006 census

South Asian(2), 1.26


Chinese, 1.22
Black, 0.78
Filipino, 0.41
Latin American, 0.30
Southeast Asian(3), 0.24

Source: Statistics Canada, Ethnic Origin


and Visible Minorities, 2006 Census, 97-
White, 26.17 562-XWE2006002, released April 2, 2008.

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Demographic and Employee Concerns (Contd)

Age Distribution of Employees

Gender Distribution of the Workforce

Rising Levels of Education

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Cultural Changes

Employee Concern for


Rights Privacy

Cultural
Changes

Balancing Work Attitudes


and Family towards Work

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Qualities of Human Resources Managers

Responsibilities Competencies

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HR as a Profession

Membership in a Professional Organization.

Certification.

Code of Ethics.

Professional Development.

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Role of the line manager is:

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