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Enhancement Delivery Process

Penna Group

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Enhancements Delivery Process
1. Enhancement 2. Pool of 3. Review /
Request / Item Enhancements 4. Enhancement Delivery
Prioritization
(SOLMAN)

1. Enhancement Requests
a) Enhancements can be requested by either Business (respective HODs or their SPOCs) or
can also be raised by IT Lead(s) on behalf of business.
b) All Infra / Admin and other technical related enhancements (where business has either no
or little saying) will be requested by respective IT leads only
2. All the enhancements must be entered / documented in SAP Solution Manager.
a) Every Enhancement must have properly As-Is, To-be and the CBA (Cost Benefit Analysis)
documented with estimated efforts and benefits
b) Until they are reviewed, they will continue to be draft status only
3. Review / Prioritization (bi-weekly governance between IT and Business)
a) Each enhancement will be reviewed for its CBA (documented) and decision will be taken
accordingly to either continue or delay or even to with-held / scrap it
b) As part of the review process, prioritization or re-prioritization will be done based on the
business priorities
c) If one is already in development, it cannot be reprioritized; development must be
completed. As long as the development not started, enhancements can be (re)prioritized
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Enhancement Delivery Process Flow
Penna Biz. Penna IT Lead Break-fix Team Enhancement Team
Enhancement Request Pool
Not OK
Not OK

Req. OK Review /
Validation Effort Est.

Not OK OK
Sign Off /
Priority
Set
OK
Solution Build
YES

No Not OK
CR?
Unit Tests

Not OK Not OK OK

OK OK Int.
7. UAT Validate?
Testing Not OK
OK
OK

Cutover / Go Live Post Go-Live Support

Support Ready

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Leads and Governing Rules
Penna IT Leads
Process Area Level 1 Level 2
Operations & Procurement Satish Uppalapati Ramesh Pantula
Logistics Satish Uppalapati Ramesh Pantula
Marketing Naveen Digala / Ramesh Pantula Ramesh Pantula
Finance & Projects Ramesh Pantula Ramesh Pantula
HRMS Ramesh Pantula Ramesh Pantula
Infra & Admin Jayakrishna Tavva Jayakrishna Tavva

General Governing Enhancement Process Rules


Penna Leads and Enhancement team to work with business to prioritize on a bi-weekly basis
Effort estimation will be done based on the mutually agreed / standard templates so less confusion
and ambiguity around the process
Rolling Quarterly outlook to Enhancement team on the list of enhancements
Monthly governance with the Enhancement team, Break-fix team on overall delivery process and
work prioritization
Weekly governance on the delivery of enhancements with the Enhancement team
If one is already in development, it cannot be reprioritized; development must be completed. As long
as the development not started, enhancements can be (re)prioritized.

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Enhancement Release Cycle
Enhancements will be put on to Production environment on bi-weekly basis
(fort-nightly), Friday @ 4 PM
1st release in the month in 1st week of the month and 2nd release will be in the
3rd week of the month
In case, by any chance, a particular release cannot be moved due to the reasons
such as statutory audits or other business obligations, same will be pushed to
the subsequent release(s).
No production movements in between; in case if they are needed respective
business head along with IT head will take a call accordingly.

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