Troubleshooting Your Network

Networking for Home and Small Businesses – Chapter 9

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Objectives
    Describe the troubleshooting process. Describe the utilities used to verify TCP/IP connectivity. Identify and describe common hardware and connection issues in wired and wireless networks. Utilize the troubleshooting process to document problems and interact with a help desk.

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The Troubleshooting Process
 Identify and describe troubleshooting process

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The Troubleshooting Process
 Gathering Information

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The Troubleshooting Process
 Describe approaches to troubleshooting

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Utilities Used to Verify TCP/IP Connectivity
 Detecting Physical problems

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Utilities Used to Verify TCP/IP Connectivity
 Identify and describe software utilities for troubleshooting connectivity.

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Utilities Used to Verify TCP/IP Connectivity
 Describe and use Ipconfig

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Utilities Used to Verify TCP/IP Connectivity
 Describe and use ping

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Utilities Used to Verify TCP/IP Connectivity
 Describe and use tracert

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Utilities Used to Verify TCP/IP Connectivity
 Describe and use netstat

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Utilities Used to Verify TCP/IP Connectivity
 Describe and use nslookup

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Hardware and Connection Issues in Wired & Wireless Networks
 Isolating connectivity issues

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Hardware and Connection Issues in Wired & Wireless Networks
 Describe the purpose of LED indicators and their meaning.

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Hardware and Connection Issues in Wired & Wireless Networks
 Describe connection issues with wired networks.

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Hardware and Connection Issues in Wired & Wireless Networks
 Identify and describe radio issues with a wireless network.

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Hardware and Connection Issues in Wired & Wireless Networks
 Identify and describe association and authentication issues within a wireless network.

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Hardware and Connection Issues in Wired & Wireless Networks
 DHCP Issues.

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Hardware and Connection Issues in Wired & Wireless Networks
 Troubleshooting Integrated Router to ISP connections.

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions
 Describe the importance of documentation

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions
 Using outside sources of help

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Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions
 Using the Helpdesk

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Summary
 Effective troubleshooting combines instinct, experience, and structured techniques to identify, locate, and correct network or computer problems.  Documentation is essential in effective troubleshooting, and should contain baseline information about the network.  A large proportion of networking problems relate to physical components.  Many networking problems can be identified with software utilities such as ping, tracert, and netstat.  In a network containing both wired and wireless connections, it is important to isolate the problem to either the wired or wireless network.

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