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myWFM Mobile

Application

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myWFM

myWFM is a dispatching tool


myWFM application is used for Field Maintenance
myWFM has below interfaces such as
myWFM GUI
myWFM Mobile Portal
Mobile Application

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Interfaces
myWFM GUI
myWFM GUI has many modules such as
Operational Module
Employee Module
Security Module
Spare parts Module

myWFM Mobile Portal


myWFM mobile portal is for Field Engineers who go & work in
Telecom Site

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Mobile Application

We can change various status of the task through Mobile


Application
It is User-friendly.
Internet connection is required for using Mobile
Application
We can use RCA while closing the task.
FLM Engineer should have user id to login into Mobile
App.
FLM Engineer needs to get user id from Support Team.
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Mobile App Login Page

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Initially Site Down Task will Get Dispatch to Engineer and the Task
is Reflecting in Mobile Application

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Task information will be displayed, When we click on Task ID. Task
Creation Time, Site name where facing technical issue and SLA etc,

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FLM Engineer needs to change the status from dispatched to
Accepted by clicking on accept icon.

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Popup will get appear, FLM Engineer needs to click on yes to
conform the acceptance of task.

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Once the engineer reach the site he has to change the status from
Accepted to Working in Progress by clicking on accept icon.

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Popup will get appear, FLM Engineer needs to click on yes to conform the
On Site of task.

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Working in Progress status of task in mobile application.

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Once the issue fixed, Engineer has to give Close request to close the task.

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Closer Request Page.

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Reason code will be displayed in close request page under closer type
drop down box.

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Example: Close Request page

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Popup will get appear, FLM Engineer needs to click on yes to conform the
close request.

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Close request submitted successfully.

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THANK YOU

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