Presentation on TQM

Presented by:
Radha Kumari

a philosophy & system that aims to harness the human & material resources of an organization in the most effective way to achieve the objectives of the organization by continuously improving the services and products offered to customers

‡ Management concept coined by W. Edwards Deming after world war II for improving the production quality of goods and services. ‡ Commitment to quality throughout organization. ‡ An integrated system of principles, methods, and best practices that provide a framework for organizations to strive for excellence in everything they do.

Why TQM?
In a global marketplace products must not only meet customer and community needs for value, they must be provided in a continuously improving, timely, cost-effective, innovative, and productive manner

Five Pillars Of TQM
‡ ‡ ‡ ‡ ‡ Product Processes Organization Leadership Commitment

Elements of TQM

‡ To reduce the errors produced during the manufacturing or service process, ‡ To increase customer satisfaction, ‡ To streamline supply chain management, ‡ To aim for modernization of equipment and ‡ To ensure workers have the highest level of training.

Principles of TQM
‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Customer-oriented Leadership Strategic planning Employee responsibility Continuous improvement Cooperation Statistical methods Training and education To limit errors to 1 per 1 million units produced

TQM model

Model explained
‡ Step 1: understanding customer needs. ‡ Step 2: integrate customer knowledge with other information and use the planning process to orchestrate action throughout the organization to manage day to day activities and achieve future goals.

‡ Step 3: use the techniques of process management to develop cost-controlled processes that are stable & capable of meeting customer expectations. ‡ Step 4: use the concepts of process improvement to achieve both breakthrough gains & incremental continuous improvement. ‡ Step 5: seek total participation.

TQM vs. Six sigma
TQM ‡ tries to improve quality by ensuring conformance to internal requirements. Six sigma ‡ focuses on improving quality by reducing the number of defects.

PDCA cycle

Advantages of TQM
‡ Eliminates errors and doing things right the first time saves time and resources. ‡ Creates an organizational atmosphere of excitement and sense of accomplishment through the rewarding of creativity. ‡ Employees begin to develop a commitment to the organization rather than looking at it as just their employer.

Thank you

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