You are on page 1of 41

Performance

9 Management and
Appraisal

4-
9

Copyright 2017 Pearson


9-1
Education, Inc.
Learning Objectives

9-1. Describe the performance appraisal


process.
9-2. Define the pros and4-9 cons of at least eight
performance appraisal methods.
9-3. Give examples of potential appraisal
problems and how to deal with them.

Copyright 2017 Pearson


9-2
Education, Inc.
Learning Objectives
9-4. List steps to take in the appraisal
interview.
9-5 Explain key points in how to use the
4-
9 boost employee
appraisal interview to
engagement.
9-6 Explain how you would take a
performance management approach to
appraisal.
Copyright 2017 Pearson
9-3
Education, Inc.
I.
Describe the appraisal
4-
9
process.

Copyright 2017 Pearson


9-4
Education, Inc.
Basics of Performance
Appraisal
The performance appraisal process steps
1. Sets work standards
4-
9
2. Assesses performance
3. Provides feedback to the employee

Copyright 2017 Pearson


9-5
Education, Inc.
Why Appraise Performance?
Five reasons:
1. Used for pay, promotion, and retention
decisions
2. Links performance management to
company goals
3. 4-
9
The manager can correct deficiencies
and reinforce strengths
4. With appraisals employees can review
career plans
5. Training needs are identified

Copyright 2017 Pearson


9-6
Education, Inc.
Defining the Employees Goals and
Performance Standards

1. Goals
2. Job dimensions or
Traits
3. Behaviors or 4-
9

Competencies

Copyright 2017 Pearson


9-7
Education, Inc.
Improving Performance:
HR as a Profit Center

Setting Performance
Goals at Ball
9 Corporation
4-

Lets talk about it

Copyright 2017 Pearson


9-8
Education, Inc.
Improving Performance: HR Tools for Line
Managers and Small Businesses

How to set Effective Goals


4-
9
Lets talk about it

Copyright 2017 Pearson


9-9
Education, Inc.
Who Should Do the Appraising?

1. Peer Appraisals
2. Rating Committees
3. Self Ratings
4. Appraisal by 4-
9

Subordinates
5. 360-Degree
Feedback

Copyright 2017 Pearson


9-10
Education, Inc.
II.
Discuss the pros and cons
of at least
4-
9
eight
performance appraisal
methods.

Copyright 2017 Pearson


9-11
Education, Inc.
Techniques for Appraising
Performance

1. Graphic Rating Scale


2. Alternation Ranking
4-
9
3. Paired Comparison
4. Forced Distribution
5. Critical Incident Method

Copyright 2017 Pearson


9-12
Education, Inc.
Techniques for Appraising
Performance continued

6. Narrative Forms
7. Behavior Anchored
4-
9
Rating Scale
8. Mixed Standards Scales
9. Management by
Objectives (MBO)
Copyright 2017 Pearson
9-13
Education, Inc.
Computerized and Web-Based
Performance Appraisal

4-
9

Copyright 2017 Pearson


Education, Inc. 9-14
Electronic Performance
Monitoring

4-
9

Copyright 2017 Pearson


Education, Inc. 9-15
Additional Techniques

Conversation
Days

Appraisal in 4-
9

Practice

Copyright 2017 Pearson


Education, Inc. 9-16
Trends Shaping HR:
Customized Talent Management

Appraisal Methods
being Customized
4-
9

Lets take a look

Copyright 2017 Pearson


9-17
Education, Inc.
Improving Performance:
The Strategic Context

TRWs New Global Performance


Appraisal / Management
4-
9 System

Lets take a look

Copyright 2017 Pearson


9-18
Education, Inc.
III.
Give examples of
potential 4-9appraisal
problems and how to deal
with them.

Copyright 2017 Pearson


9-19
Education, Inc.
Dealing with Rater Error
Appraisal Problems
Potential appraisal problems
o Unclear standards
o Halo Effect
4-
9
o Central Tendency
o Leniency or Strictness
o Recency Effects

Copyright 2017 Pearson


9-20
Education, Inc.
Diversity Counts
The Problem of Bias

4-
9

Copyright 2017 Pearson


Education, Inc. 9-21
The Need for Fairness

4-
9

Copyright 2017 Pearson


9-22
Education, Inc.
Know Your Employment Law

Appraising Performance
4-
9
Lets take a look

Copyright 2017 Pearson


9-23
Education, Inc.
IV.
List steps to 4-9take in the
appraisal interview.

Copyright 2017 Pearson


9-24
Education, Inc.
Managing the Appraisal Interview

Appraisal Interview an interview in which


the supervisor and subordinate review the
appraisal and make plans to remedy
4-
9
deficiencies and reinforce strengths.

Copyright 2017 Pearson


9-25
Education, Inc.
How to Conduct the
Appraisal Interview

Prepare
Plan
4-
9
Measure Success
Date to Complete
Coach

Copyright 2017 Pearson


9-26
Education, Inc.
Guidelines to Conducting
the Appraisal Interview

o Objective data
o Dont get personal
o Encouragement 4-
9

o Agreement

Copyright 2017 Pearson


9-27
Education, Inc.
How to Handle a Defensive
Subordinate

Recognize behavior
Never Attack defenses
4-
9

Postpone Action
Recognize Limitations

Copyright 2017 Pearson


9-28
Education, Inc.
How to Criticize a
Subordinate

4-
9

Copyright 2017 Pearson


9-29
Education, Inc.
How to Handle a Formal
Written Warning

4-
9

Copyright 2017 Pearson


9-30
Education, Inc.
V.
Explain key points in
how to use the appraisal
4-
9
interview to boost
employee engagement.

Copyright 2017 Pearson


9-31
Education, Inc.
Employee Engagement
Guide for Managers

Use the Appraisal Interview to Build


Engagement
4-
9

Copyright 2017 Pearson


9-32
Education, Inc.
VI.
Explain how you would
take a performance
4-
9
management approach
to appraisal.

Copyright 2017 Pearson


9-33
Education, Inc.
Performance Management

Performance Management is the


continuous process of identifying,
measuring, and developing the
4-
9
performance of individuals and teams and
aligning their performance with the
organizations goals.

Copyright 2017 Pearson


9-34
Education, Inc.
Total Quality Management and
Performance Appraisal
Cease Dependence
Continuous Improvement
Extensive Training
4-
9
Drive out Fear
Remove Barriers
Self Improvement

Copyright 2017 Pearson


9-35
Education, Inc.
What is Performance
Management?
4-
9

Copyright 2017 Pearson


9-36
Education, Inc.
Trends Shaping HR:
Digital and Social Media

Digital Technology use in


Performance 9 Management
4-

Lets take a look

Copyright 2017 Pearson


9-37
Education, Inc.
Improving Performance:
HR Practices Around the Globe

Performance Management at
General Dynamic
4-
9 Armament
Systems (GDAS)

Lets talk about it

Copyright 2017 Pearson


9-38
Education, Inc.
The Managers Role in
Performance4-9Management

Copyright 2017 Pearson


9-39
Education, Inc.
Chapter 9 Review

What you should now know.


4-
9

Copyright 2017 Pearson


9-40
Education, Inc.
4-
9

Copyright 2017 Pearson


9-41
Education, Inc.