Chanrs@ms68.hinet.

net 0955-268997
http://mypaper.pchome.com.tw/chanrs
2010/08/20


MTP


(

)



Robert F. Lusch, Stephen L. Vargo

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IQ = Intelligence Quotient

EQ = Emotion Quotient

SQ =Smile Quotient

AQ = Adversity Quotient

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