SEMINAR 1

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STUDY PLAN 
Assignments

25% + 25%  Sat: 3 hrs, Sun ± Tue : 4 hrs = 15 hrs  Exam:
± 50 % ± Answer 4/5. ± marking ± B = Pass, A = Outstanding
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Facilitator Profile 
Academic  Phd
± SISP (University of Wales) - 1997 

MSc
± IT (Loughborough UT) UK - 1982 

BSc
± Computing (Liverpool Poly) 1977
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BBA - Ohio
± SA, 1986 - 90

TEACHING

MBA
± Ohio - 1997 ± SA, 1998 - now 

EMBA
± SA - First Group, 1998, 2002, 2004, 2007 ± Ipoh - 2002, 2004, Miri ± 2006, KK - 2002 ± 2007, 2008, 2009 ± Kuching - 2003, 2004, 2007, 2008 

    

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GSM,UPM, MBA, 2002 MSc IT, UiTM, SISP till now MSc IT, UPM, SISP, DSS, 2001 MAcc, UiTM, E-Commerce and Multimedia, till now UNISEL, MBA (10), MScIT (07 - 09) OUM, KL - MScIT (08 -2010), Sanaan, Yemen (2010)

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EMPLOYMENT 
Liaison

Officer

± International Atomic Energy Agency (IAEA),

Malaysian Representative in Vienna, Austria 
Lecturer
± UITM ( 1982 ± 2008) ± Contract (2009 ± 2011)

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Communicate 
Office:

UiTm, Fac IT  Tel: 0060123967536  E-mail: drmdisa@gmail.com  Face book: Isa Samat

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Supervision 
ABR  Phd
± 2 students 

Master

in IT

± 8 Students

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ABR
± KK  Broadband Implementation in KK, 2006  Obstacles of Proton Dealers in KK, 2006  Using SMS for eCRM, 2007 ± Miri  E-Auction in Petronas, 2006  E-Learning in Petronas, 2006 ± SA  Managing Incubators Center in PKNJ, Johor, 1998

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COURSES
for Directors - Bursatra  Audit Committee Role and Internal Audit Function ± Bursatra  Understanding, Preparing and Presenting Cash Flow Statements- Busatra Sdn Bhd.  BOD Satang Sdn Bhd, main Board, KL. Safety Aviation. US $ 230 mil contract.  BOD, Wannastation; Encryption 
Mandatory
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INTERNATIONAL PAPERS 
       

Manila, IM Leicester, IS, underutilised IT Applications in Malaysia Istanbul, IS Casablanca, Tithes - Zakat Collection Ohio, Zakat concept for Asean Shanghai, IM for Information Systems Taipei, Total Hospital IS, (THIS) Malang, Indonesia - Statistical packages Aman, Jordan, E-commerce
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EXAMINERS 
INTERNAL
± Phd and Master 

EXTERNAL
± Phd  UKM, UIA ± Master  UKM, UPM

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PANELS 
DAGS

- 2000  IRPA - 1999 - 2004  PPZ - KUALA LUMPUR - 1991 - 93

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CONSULTANTS 
UPEN, PERLIS -

1987 

DUHC ± Dynamic Urban Habitat Consulting ± Putrajaya Control Room ± JKKP, Ministry of HR  SISP ± JAKIM ± KBS
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LEARNING OBJECTIVES 
DEFINE INFORMATION

SYSTEMS  COMPUTER LITERACY versus INFORMATION SYSTEMS LITERACY  EXPLAIN IMPACT OF INFORMATION SYSTEMS ON ORGANIZATION & MANAGEMENT *
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LEARNING OBJECTIVES 
IDENTIFY MAJOR

MANAGEMENT CHALLENGES TO BUILDING, USING INFORMATION SYSTEMS *

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DEFINITION OF IS 
INFORMATION  DATA,

IMAGE, SOUND, EXPERIENCE  KNOWLEDGE  WISDOM  SYSTEM

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CONCEPT OF INFORMATION
Wisdom
Authority

Ethical Management

Power Knowledge Information

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TYPE OF KNOWLEDGE 
ABSOLUTE ± Revelation (Wahy) ± Divine ± Knowledge of truth (haqiqah)  RELATIVE ± Science of theory (nazari) ± Practical science (amali) ± Science of wisdom (hikmi)
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Wahy 
3

basic channels  1. Inspiration
± Dream  37: 102, 6: 50  12: 4 

2. Speaking ± 27: 8  3. Medium ± 2: 97
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of Gabriel
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DREAM 
O my

father, Verily, I saw ( in a dream) eleven stars and the sun and the moon, I saw them prostrating themselves to me. 12:4  Genesis 37:9

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KNOWLEDGE (ilm) (ilm) 
Consists

of truth deduced from facts by reasoning  Using the tools of logic  The purpose of knowledge is decision (qat) without any suspicion ( rayb)
Ref: Introna, L.D (1997) Management, Information and
Power. A narrative of the involved manager, Macmillan. p76
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DEFINITION 
PLANNING 
Direction  Vision  Mission  Goals  Objectives
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DEFINITION 
INFORMATION  ISP  A hierarchical

SYSTEMS PLANNING

process  Consist of 3 phases  Strategic  Tactical  Operational
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TYPES OF INFORMATION SYSTEMS
KIND OF SYSTEM
STRATEGIC LEVEL

GROUPS SERVED
SENIOR MANAGERS

MANAGEMENT LEVEL

MIDDLE MANAGERS

KNOWLEDGE LEVEL

KNOWLEDGE & DATA WORKERS

OPERATIONAL LEVEL
SALES & 28/08/2010 2.5 MARKETING MANUFACTURING FINANCE

OPERATIONAL MANAGERS
ACCOUNTING HUMAN RESOURCES RESOURCES 25

DEFINITION 
STRATEGIC  M. Porter  Combination of

the ends (goals) for which the company is striving and the means (policies) by which it is seeking to get there.
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SISP 
Lederer, and

Sethi, V (1988), pp.

446  The process of identifying a portfolio of computer-based applications that will assist an organisation in executing its business plans and realising its business goals.
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SUCCESSFUL 
The

most successful strategies are  i)Visions  Vision 2020  ii) Implementation  Not plans  Cakap tak serupa bikin
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TRANSFORMATION OF ENTERPRISE 
     

FLATTENING DECENTRALIZATION FLEXIBILITY LOCATION INDEPENDENCE LOW TRANSACTION COSTS EMPOWERMENT COLLABORATIVE WORK *
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KNOWLEDGEKNOWLEDGE- AND INFORMATIONINFORMATION-INTENSE PRODUCTS 
PRODUCTS THAT REQUIRE A

GREAT DEAL OF LEARNING & KNOWLEDGE TO PRODUCE
*

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SYSTEM

INPUT

PROCESS

OUTPUT

FEEDBACK

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FUNCTIONS OF AN INFORMATION SYSTEM ENVIRONMENT
Customers ORGANIZATION INFORMATION SYSTEM
INPUT PROCESS OUTPUT

Suppliers

FEEDBACK

Regulatory Agencies
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Stockholders

Competitors
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COMPUTERCOMPUTER-BASED INFORMATION SYSTEMS 
FORMAL

SYSTEMS  FIXED DEFINITIONS OF DATA, PROCEDURES  COLLECTING, STORING, PROCESSING, DISSEMINATING, USING DATA *
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MAJOR ORGANIZATIONAL FUNCTIONS 
SALES &

MARKETING  MANUFACTURING  FINANCE  ACCOUNTING  HUMAN RESOURCES *
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INFORMATION SYSTEMS

ORGANIZATIONS

TECHNOLOGY

INFORMATION SYSTEMS

MANAGEMENT

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APPROACHES TO INFO SYSTEMS
COMPUTER SCIENCE MANAGEMENT SCIENCE

TECHNICAL APPROACHES
OPERATIONS RESEARCH

MIS
SOCIOLOGY POLITICAL SCIENCE
36

PSYCHOLOGY

BEHAVIORAL APPROACHES
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SOCIOTECHNICAL PERSPECTIVE
OPTIMIZE SYSTEM PERFORMANCE: TECHNOLOGY & ORGANIZATION MUTUALLY ADJUST TO ONE ANOTHER UNTIL IT IS SATISFACTORY *

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SYSTEM INTERDEPENDENCE
INTERDEPENDENCE
HARDWARE

BUSINESS Strategy Rules Procedures ORGANIZATION
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SOFTWARE

DATABASE

TELETELECOMMUNICATIONS INFORMATION SYSTEM
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SCOPE OF INFO SYSTEMS 
   

1950s: TECHNICAL CHANGES 60s-70s: MANAGERIAL CONTROL 80s-90s: INSTITUTIONAL CORE ACTIVITIES 90s-20s: GLOBAL BUSINESS PROCESS E-Commerce, E- Business

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GROWING IMPORTANCE *

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NEW OPTIONS FOR ORGANIZATIONAL DESIGN 
FLATTENING ORGANIZATIONS  SEPARATING WORK

FROM

LOCATION - SOHO  INCREASING FLEXIBILITY  REFINING ORGANIZATIONAL BOUNDARIES  REORGANIZING WORK FLOWS *
1.20 28/08/2010
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THE CHANGING MANAGEMENT PROCESS 
ENTERPRISE RESOURCE
± Or ERP

PLANNING 

ELECTRONIC COMMERCE  ELECTRONIC BUSINESS

*

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ENTERPRISE RESOURCE PLANNING (ERP)
SOFTWARE INTEGRATES ALL FACETS:  PLANNING, MANUFACTURING, INVENTORY, SALES, FINANCE, ACCOUNTING  TRANSACTIONS ALERT ALL INVOLVED FACTORS  UPDATES FILES, SPEEDS ACTION, CUTS COST *

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ELECTRONIC COMMERCE 
INTERNET LINKS BUYERS,

SELLERS  LOWERS TRANSACTION COSTS  GOODS & SERVICES ADVERTISED, BOUGHT, EXCHANGED WORLDWIDE  BUSINESS-TO-BUSINESS TRANSACTIONS INCREASING *
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ELECTRONIC BUSINESS
BUSINESS BUILDS PRIVATE, SECURE NETWORK  E-MAIL, WEB DOCUMENTS, GROUP SOFTWARE EXTENDS EFFECTIVE COMMUNICATION & CONTROL  VIRTUAL ORGANIZATION * 
INTRANET:
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VIRTUAL ORGANIZATION
MANUFACTURING COMPANY DESIGN COMPANY

SALES & MARKETING COMPANY

CORE COMPANY

LOGISTICS COMPANY

FINANCE COMPANY
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CHALLENGE OF INFO SYSTEMS 
   

STRATEGIC: COMPETITIVE & EFFECTIVE GLOBALIZATION: MULTINATIONAL INFO INFO ARCHITECTURE: SUPPORT GOALS INVESTMENT: VALUE OF INFORMATION RESPONSIBILITY & CONTROL: ETHICS *

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Books 
  

Boar, B.H ( 1993) The Art of Strategic Planning for IT, Wiley and Sons, NY. Galliers, R.D ( 1994) Strategic Information Management, BH, Oxford. Tozer, EE ( 1996) Strategic IS/IT Planning, Heinemann, 1996 Ward, J. G ( 1996) Strategic Planning for Information Systems, Wiley & Son, Chichester.
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Journals 
The

Journal of Strategic IS  MIS Quarterly  Harvard Business Review  Long Range Planning  Information Systems Management

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Online resources 
search.epnet.com/login.asp
± id: s6790720 ± pass: password 

infotrac.galegroup.com/itweb/uitm
± pass: impact 

www.emeraldinsight.com
± id: uitmlib ± pass: 911c
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Books in print 
www.globalbooksinprint.com
± id: uitm_global ± pass: welcome

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Web resources links 


UiTM SISP site
± http://www.geocities.com/paris/concorde/5252/

egroup
± Web resources link

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Books 
   

Ward, J and Griffith, P., Strategic Planning for Information Systems, Wiley Boar, B.H., The Art of Strategic Planning for IT, Wiley McNurlin, B and Sprague R., Information System Management in Practice 5th ed. Prentice Hall Robson W., Strategic Management and Information Systems 2nd ed. Prentice Hall Fidler, C. and Rogerson,S., Strategic Management Support Systems, Prentice Hall
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The Concept

Module Objectives 
Review

of Information Systems  Review of Information Technology  Review of Strategic Planning  Introduce the concept of Strategic Information System Planning

Information System 
An

organized combination of people, hardware, software, communication networks, and data resources that collects, transforms, and disseminates information in an organization.  A system that accepts data resources as input and process them into products as output

TYPES OF INFORMATION SYSTEMS
KIND OF SYSTEM
STRATEGIC LEVEL

GROUPS SERVED
SENIOR MANAGERS

MANAGEMENT LEVEL

MIDDLE MANAGERS

KNOWLEDGE LEVEL

KNOWLEDGE & DATA WORKERS

OPERATIONAL LEVEL
SALES & MARKETING MANUFACTURING FINANCE

OPERATIONAL MANAGERS
ACCOUNTING HUMAN RESOURCES RESOURCES

MAJOR TYPES OF SYSTEMS 
    

EXECUTIVE SUPPORT SYSTEMS (ESS) MANAGEMENT INFORMATION SYSTEMS (MIS) DECISION SUPPORT SYSTEMS (DSS) KNOWLEDGE WORK STATIONS (KWS) OFFICE AUTOMATION SYSTEMS (OAS) TRANSACTION PROCESSING SYSTEM S(TPS) *

2.4

EXECUTIVE SUPPORT SYSTEMS (ESS) 
   

STRATEGIC LEVEL INPUTS: AGGREGATE DATA PROCESSING: INTERACTIVE OUTPUTS: PROJECTIONS USERS: SENIOR MANAGERS

EXAMPLE: 5 YEAR OPERATING PLAN *
2.5

EXECUTIVE SUPPORT SYSTEMS (ESS) 
TOP

LEVEL MANAGEMENT  DESIGNED TO THE INDIVIDUAL  TIES CEO TO ALL LEVELS  VERY EXPENSIVE TO KEEP UP  EXTENSIVE SUPPORT STAFF *

2.6

MANAGEMENT INFORMATION SYSTEMS (MIS) 
   

MANAGEMENT LEVEL INPUTS: HIGH VOLUME DATA PROCESSING: SIMPLE MODELS OUTPUTS: SUMMARY REPORTS USERS: MIDDLE MANAGERS EXAMPLE: ANNUAL BUDGETING *

2.7

MANAGEMENT INFORMATION SYSTEMS (MIS) 
STRUCTURED

& SEMI-STRUCTURED

DECISIONS  REPORT CONTROL ORIENTED  PAST & PRESENT DATA  INTERNAL ORIENTATION  LENGTHY DESIGN PROCESS *
2.8

DECISION SUPPORT SYSTEMS (DSS) 
   

MANAGEMENT LEVEL INPUTS: LOW VOLUME DATA PROCESSING: INTERACTIVE OUTPUTS: DECISION ANALYSIS USERS: PROFESSIONALS, STAFF

EXAMPLE: CONTRACT COST ANALYSIS *
2.9

DECISION SUPPORT SYSTEMS (DSS) 
FLEXIBLE, ADAPTABLE,

QUICK  USER CONTROLS INPUTS/OUTPUTS  NO PROFESSIONAL PROGRAMMING  SUPPORTS DECISION PROCESS  SOPHISTICATED MODELING TOOLS *

2.10

KNOWLEDGE WORK SYSTEMS (KWS) 
   

KNOWLEDGE LEVEL INPUTS: DESIGN SPECS PROCESSING: MODELLING OUTPUTS: DESIGNS, GRAPHICS USERS: TECHNICAL STAFF EXAMPLE: ENGINEERING WORK STATION *

2.11

OFFICE AUTOMATION SYSTEMS (OAS) 
TOWARD

A ³PAPERLESS´ OFFICE  REDESIGN OF WORK FLOW  INTEGRATED SOFTWARE  ERGONOMIC DESIGN  BRIGHT, CHEERFUL WORK SPACE EXAMPLE: PRESENTATION GRAPHICS *
2.12

TRANSACTION PROCESSING SYSTEMS (TPS) 
OPERATIONAL LEVEL  INPUTS: TRANSACTIONS,  PROCESSING: UPDATING  OUTPUTS:

EVENTS

DETAILED REPORTS  USERS: OPERATIONS PERSONNEL EXAMPLE: ACCOUNTS PAYABLE *
2.13

TYPICAL TPS APPLICATIONS Sales & Marketing Systems
MAJOR FUNCTIONS OF SYSTEMS:  Sales Management; Market Research; Promotion; Pricing; New Products MAJOR APPLICATION SYSTEMS:  Sales Order Info System; Market Research System; Pricing System *
2.14

TYPICAL TPS APPLICATIONS
Manufacturing & Production Systems MAJOR FUNCTIONS OF SYSTEMS:  Scheduling; Purchasing; Shipping / Receiving; Engineering; Operations MAJOR APPLICATION SYSTEMS:  Materials Resource Planning Systems; Purchase Order Control Systems; Engineering Systems; Quality Control Systems *
2.15

TYPICAL TPS APPLICATIONS
Finance & Accounting Systems MAJOR FUNCTIONS OF SYSTEMS:  Budgeting; General Ledger; Billing: Cost Accounting MAJOR APPLICATION SYSTEMS:  General Ledger; Accounts Receivable / Payable; Budgeting; Funds Management Systems *
2.16

TYPICAL TPS APPLICATIONS Human Resources Systems
MAJOR FUNCTIONS OF SYSTEMS:  Personnel Records; Benefits; Compensation; Labor Relations; Training MAJOR APPLICATION SYSTEMS:  Payroll; Employee Records; Benefit Systems; Career Path Systems; Personnel Training Systems *
2.17

TYPICAL TPS APPLICATIONS Other Types (e.g., University)
MAJOR FUNCTIONS OF SYSTEMS:  Admissions; Grade Records; Course Records; Alumni MAJOR APPLICATION SYSTEMS:  Registration System; Student Transcript System; Curriculum Class Control System; Alumni Benefactor System *
2.18

TPS DATA FOR MIS APPLICATIONS

TPS
ORDER PROCESSING ORDER FILE MATERIALS RESOURCE PLANNING PRODUCTION MASTER FILE GENERAL LEDGER ACCOUNTING FILES SALES DATA UNIT PRODUCT COST PRODUCT CHANGE DATA EXPENSE DATA MIS FILES

MIS

MIS

REPORTS

MANAGERS

2.19

CHANGING CONCEPTS OF INFORMATION SYSTEMS

TIME PERIOD 1950-1960

CONCEPTION OF INFORMATION BUREAUCRATIC REQUIREMENT

INFORMATION SYSTEM

PURPOSE

ELECTRONIC SPEED ACCOUNTING & ACCOUNTING MACHINE PAPER PROCESSING MIS SPEED GENERAL REPORTING REQUIREMENTS IMPROVE, CUSTOMIZE DECISION MAKING PROMOTE SURVIVAL AND PROSPERITY OF ORGANIZATION

1960s-1970s

GENERAL PURPOSE SUPPORT

1970s-1980s

CUSTOMIZED MANAGEMENT SUPPORT

DSS - ESS

1985-2000

STRATEGIC RESOURCE COMPETITIVE ADVANTAGE BUSINESS FOUNDATION

STRATEGIC SYSTEM

2.20

STRATEGY LEVELS AND INFORMATION TECHNOLOGY

STRATEGIES INDUSTRY COOPERATION vs COMPETITION LICENSING STANDARDS

MODELS COMPETITIVE FORCES MODEL NETWORK ECONOMIES

IT TECHNOLOGIES ELECTRONIC TRANSACTIONS COMMUNICATIONS NETWORKS INTERORGANIZATIONAL SYSTEMS INFORMATION PARTNERSHIPS KNOWLEDGE SYSTEMS ORGANIZATIONAL SYSTEMS DATAMINING IT-BASED PRODUCTS / SERVICES INTERORGANIZATIONAL SYSTEMS SUPPLY CHAIN MANAGEMENT EFFICIENT CUSTOMER RESPONSE

FIRM

SYNERGY CORE COMPETENCIES LOW COST DIFFERENTIATION SCOPE

CORE COMPETENCY

BUSINESS

VALUE CHAIN ANALYSIS

2.21

INTERRELATIONSHIPS AMONG SYSTEMS ESS

MIS

DSS

KWS OAS
2.22

TPS

Information Technology (IT) 
A term

that describe the organization¶s computing and communication infrastructure, including computer systems, telecommunication networks and multimedia hardware and software.  Hardware, software, telecommunications, database management and other information processing technologies used in computer based information systems

Strategic Planning 


Three type of planning
± Strategic, Tactical and Operational  

Strategic Planning deals with the development of an organization¶s mission, goals, strategies and policies. Tactical Planning involves design of tactics, setting of objectives and development of procedures, rules, schedules and budget. Operational Planning is a short term basis to implement and control day to day operation

Strategic Planning
± Long term and large scope ± Tasks are non-redundant, not well

structured ± Deals with corporate goals, external factors ± Normally handle by senior management ± Purpose is to set company¶s goals

Strategic Information Systems Planning 
SISP is

about the creation of a strategy or direction for the procurement and use of information system within an organization  An IS plan that provide organization with competitive products and services that give advantage over its competitors in the market place.

Strategic Information Systems Planning 
Promotes

business innovation, improve operational efficiency and build strategic information resources for an organization.  SISP is BUSINESS driven not a TECHNOLIGY driven

SISP requires understanding  

 

The nature of the organization, its goals and objectives, where it is going, its culture, and how it µthink¶ Information Technology, what is available, their changes and potential uses People, their roles, their objectives and motives, and how they implement business process Environment, what influences in the organization ± legislation, market, technology and media.

SISP requirement 
Technical

and managerial understanding  Planning the details and thinking holistically  Rational, analytical know-how and political sensitivity

SISP Objectives
1.

Business Alignment.
±

Aligning investment in IS/IT to support business vision and strategy Exploiting IT to create innovative and strategic business information systems for competitive advantages

2.

Competitive Advantages
±

SISP Objectives
3 Resource Management
±

Developing plans for the efficient and effective management of a company¶s information system resources, including IS personnel, hardware, software, data and network resources Developing technology policies and designing an IT architecture for the organization

4

Technology Architecture
±

Role of Information Systems 
Support ±

Payroll, Ledger  Automation ± Billing  Enterprise Resources Planning  Information Processing ± Data Warehouse

STRATEGIC ROLE OF INFORMATION SYSTEMS

STRATEGIC INFO SYSTEM: CAN CHANGE GOALS, OPERATIONS PRODUCTS, SERVICES ENVIRONMENT TO GAIN COMPETITIVE ADVANTAGE
2.23

IS/IT is Strategic 
How we

deal with IT affect the success of the business  IS/IT cannot be separated from the today¶s business  Planning involve thinking ahead and designing future action  THERE ARE MANY APPROACH TO THIS

Example of Methodologies 
Method/1  Business

System Planning  Critical Success Factor  Information Engineering  Value Chain Analysis  Porter¶s 5 Forces  Customer Oriented Strategic System

SISP Definition
The process of identifying a portfolio of computer based applications that will assist an organization executing its business plans and realizing its business goals Lederer & Gardiner, 1992

SISP Definition
The means of identifying application systems which support and enhance organizational strategy. It also provide a framework for the effective implementation of these systems Fidler & Rogerson, 1996

SISP Definition
An IS strategy brings together the business aim of the company, an understanding of the information needed to support those aim and the implementation of computer systems to provide that information. It is a plan for the development of systems towards some future vision of the role of IS in the organization Wilson, 1989

Current Definition of SISP
³The continuous review of computer

technology, applications and management structure to ensure that current anticipated information and process needs of the organization are met in a way that provides an acceptable return of investment (ROI), is sensitive to the dynamic politics and culture of the organization and is aware of the sociological environment within which the organization exists.´ Mc Bride, 1998

Thank you 

TQ
28/08/2010

C U 2mrw at 5pm

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